Taylors Countrywide Cardiff reviews

★★★★★ 5/5

Google

Anyone who has had the experience of buying and selling a property will know this is a horrible and stressful time to say the very least ! I have to say that all the staff at Taylor’s I’ve dealt with have been efficient and helpful. Darren from Cardiff Bay branch was the initial contact. He had humour and explained everything clearly and the property was put on the market very quickly. Then the sale was handled by the Roath branch Lauren had to carry out so many viewings always punctual and feedback was always prompt. Karl was always on hand to answer any questions. What I particularly liked was the fact all phone calls and emails were answered very quickly which was pleasing. All the staff were friendly, approachable and helpful and explained things clearly in language that I understood!! It’s not over yet but I’m glad Taylor’s’ are there to support me through the next stage.

Pat · 9 July 2023

★★★★★ 5/5

Google

Georgia, Charlie and Aiden have been amazing, industrious and tremendously supportive throughout our searches for a property. Especially Georgia, she conveyed our concerns to the landlord patiently and enthusiastically, demonstrating a high level of professionalism. Sincerely thanks for all of their good jobs! They are highly recommended if you are looking for an agent to find a right property in Cardiff.

Ng · 11 August 2024

★★★★★ 1/5

Google

What a strange policy they have where you cannot choose how many bedrooms you need they decided for you apparently. Single man looking for a 1 bed flat so I can have my 4 year old son each weekend and apparently he will need his own bedroom for staying with me for 48 hours a week!! Absolutely ridiculous.

K · 13 March 2026

★★★★★ 5/5

Google

Really great support from Emily and the team as I had a bad experience with a previous buyer and had to put my property back on the market. I have been supported and have been helped to achieve a better deal this time. Really great support and plenty of calls to let me know what was happening at each stage. The support has been very clear and friendly.

Andre · 28 January 2024

★★★★★ 5/5

Google

I had to move to Cardiff in a jiffy due to my work and it would not have been possible without Megan and Charlie from Taylors. From the moment I contacted them and gave them my requirements, Megan and Charlie arranged, viewings, processed documents, got all the necessary activities done in an impossible speed and ensured I got into my new home on the day I wanted. Post renting support has been superb too. Thank you Megan & Charlie, you rock!

Dilip · 2 March 2023

★★★★★ 3/5

Google

A very mixed bag. They were good at finding tenants for us and we've used them twice for this as it worked well the first time. We asked them to fully manage one property and this did not go well. Our tenant has housing benefit and it's paid directly to the landlord as she is classed as vulnerable. The accounts department at Taylors absolutely couldn't cope with processing the Council payments. Month after month I would have to chase up the money and sometimes we didn't receive any rental income for 6 or 8 weeks. They always blamed the Council for not using the right reference code, but even when I told them the dates and amount they didn't seem to be able to trace the payments - they said they had too many payments to be able to track a particular one. They never apologised for late payments or tried to solve the problem. Finally we switched to a new management company who have no problem passing on the Council's money to us. We left Taylors with them still owing us a month and a half's rent. Charlotte Thomas was wonderful in dealing with this - she chased the finance department repeatedly for us, behaved very professionally and always responded promptly and politely to my many emails, even when I was getting increasingly frustrated. Although I cannot recommend Taylors as a whole I can definitely recommend Charlotte.

Stella · 2 March 2023

★★★★★ 5/5

Google

I recently engaged Taylors to take over the marketing and management of my rental property, and the whole process has been seamless. At the start, I dealt with Michael Tustin who was efficient and responsive and have since received continuing support from Charlotte Thomas whose service has been nothing short of excellent. She’s a pleasure to deal with, always responds promptly to my emails, and never makes me feel like anything is too much trouble, even though we’ve had quite a lot of issues to work through having transferred from a different estate agent. I’m very grateful to the whole team for making the transition so smooth.

Charlotte · 30 July 2022

★★★★★ 5/5

Google

Very helpful and understanding throughout the whole process. The team at Taylors helped with anything possible and made everything easy and stress-free. Big thank you to Emily Edmunds for her amazing support. Highly recommended!

Shane · 13 February 2026

★★★★★ 5/5

Google

After having problems with my previous agent I moved to Taylors. I have had a really good experience with the agent and the new tenants they have provided have consistently paid on time and taken good care of the property without any issues.

Michael · 30 March 2026

★★★★★ 5/5

Google

Very friendly staff with great communication 🥰 thank you so much Georgie for showing me the flat and being an overall kind person! and Aidan for helping with any queries I had. Couldn't recommend them enough xxx Thank you for everything ❤️ …

Bernadette · 19 October 2024

★★★★★ 5/5

Google

The agent I dealt with was Ben and he was really good I think they did well to sell my house in the current climate

Tracey · 2 August 2026

★★★★★ 5/5

Google

Many thanks to Taylors team for helping us with the rental of our new home, particularly Aidan! Aidan was super efficient, prompt, detailed and offered the absolute best customer service throughout the process. Looking forward to a great time altogether and many thanks for our welcome to your new home gift box. So sweet and thoughtful!

Adesinmisola · 27 February 2024

★★★★★ 5/5

Google

Great experience with Taylors.Especially staff Emily was so helpful !!!Thankyou so much!

Stephy · 14 October 2025

★★★★★ 5/5

Google

I would just like thank Taylor’s for they’re professional approach whilst advertising and selling my property. Karl Pendry was my initial contact and after that I mainly dealt with Sean Priestly and Emily Martin, who I must say both individuals kept me up to date via emails and on my mobile. They also followed up the email and phone call with an update and feedback from every potential buyer, which I thought was very useful and professional. I would definitely recommend Taylor’s to my friends and family if they are buying or selling a property. Thanks Dominic

Dominic · 8 October 2021

★★★★★ 5/5

Google

Niall has been a great help throughout this whole experience, especially as this was my first time renting out a property. He was very welcoming and able to help with all queries which was amazing for me to feel comfortable in proceeding with this agreement. Although things havent worked out in the property, Niall has been more than helpful and supportive with my options and working with me step by step. Thank you niall and Taylor’s lettings for this experience!PositiveResponsiveness, Professionalism, Value

Erin · 26 August 2021

★★★★★ 4/5

Google

My experience with Taylors Sales and Letting was simply amazing. The entire team was supportive and always ready to assist with documentation and kept me updated during the Sales process.i was treated with special attention as a valued customer. The sales team cordinated with others members worked relentlessly to help me achieve my goals on buying my first property in the UK. My sincere thanks to Taylors for their endeavors in Sales and marketing , and keeping the spirit of their customers high through their excellent service even during the pandemic. Kudos Taylors!PositiveProfessionalism

Jenifer · 26 August 2021

★★★★★ 5/5

Google

I recently used Taylor’s Sales and Lettings to relocate to a rented property. I found Niall Reed who I liaised with, to be responsive to my emails and phone calls, which gave me a peace of mind that the job in hand was being dealt with. Overall the whole experience, from searching for a premises to signing a tenancy was dealt with professionally and quickly. I would happily recommend Taylor’s sales and letting to any tenant looking for a new abodePositiveResponsiveness, Professionalism

Luigee · 26 August 2021

★★★★★ 5/5

Google

I recently used Taylor’s Sales and Lettings to relocate to a rented property. I found Niall Reed who I liaised with, to be responsive to my emails and phone calls, which gave me a peace of mind that the job in hand was being dealt with. Overall the whole experience, from searching for a premises to signing a tenancy was dealt with professionally and quickly. I would happily recommend Taylor’s sales and letting to any tenant looking for a new abode

Lewis · 22 July 2021

★★★★★ 5/5

Google

Josh came out and valued my property and he was absolutely fantastic from start to finish. His communication was excellent, he was always available to answer questions, and he made the whole process smooth and stress-free. His knowledge of …

Natalie · 13 March 2026

★★★★★ 5/5

Google

We had a very pleasing experience with the sales team during the recent sale of our property. From start to finish, they were incredibly helpful and maintained clear, punctual communication throughout the entire process. They made sure …

Leah · 16 March 2026

★★★★★ 5/5

Google

I've just bought a property through Taylors and Emily and Karl were both brilliant in making sure the process went as smoothly as they could make it go, then when things became time-pressured they were on the ball and driving the purchase forward. I would definitely strongly consider using Taylors again when I came to sell.

Owen · 29 September 2023

★★★★★ 5/5

Google

Great service, I’d like to especially thank Emily.

M · 14 September 2025

★★★★★ 5/5

Google

Couldn't ask for a more helpful, dedicated and happy bunch of staff. After encountering a few issues with our previous letting agents, Taylors couldnt have done enough to help to resolve the issues, even walking to our old estate agents and trying to deal with the issues there and then! Special thanks to Taylor and Jack who are always willing to help as much as they can. Since day 1 Taylor has been incredible and the times when she wasnt available Jack stepped in and knew exactly what to do. I couldnt thank the pair enough. Me and my partner are so happy in our new home. Thanks Taylors ❤ would recommend them to everyone.

Jenni · 31 July 2019

★★★★★ 1/5

Google

Terrible service, you got to chase them yourself for basic stuff, worse communicators

Naqeeb · 16 August 2026