Taylors Countrywide Cardiff reviews

★★★★★ 5/5

Google

Emily and the rest of the staff were very helpful, looking forward to the move!

Morgan · 23 March 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ We had a really great experience with Taylors Sales and Letting Agents, Roath, …

Shinto · 13 March 2026

★★★★★ 5/5

Google

Amazing service from Emily, very friendly and informative. Would definitely recommend for first time buyers!

Tegan · 13 March 2026

★★★★★ 5/5

Google

I have completed a house purchase today via Tylors, great service all round, friendly staff and helpful advice, easy to contact and reply to emails quickly. Thanks Emily, Jafer & Karl for the good experience and service. I highly recommend Tylors to everyone.

Mujtaba · 3 October 2022

★★★★★ 5/5

Google

Amazing service with Charlie, she responded to my messages quicker than anywhere else! Was super flexible for a viewing & provided me with so much helpful information with answers to all of my queries. So professional and friendly :) will definitely continue my search with these guys! Thank you Charlie !

Katie · 20 August 2021

★★★★★ 5/5

Google

the team were brilliant at keeping me updated throughout our house buying journey and I would reccomend them to friends and family “

Josh · 16 August 2026

★★★★★ 5/5

Google

I really can’t stress enough how good Charlie has been for us. She was helpful at every step in the process. She dealt with everything professionally and swiftly with no issues at all. She is honestly a diamond and needs to be praised. Well done on such a great member!PositiveProfessionalism

Oskar · 26 August 2021

★★★★★ 3/5

Google

I used Taylor's back in the 90's to both sell my home and purchase a new one. At the time, it was effortless and having had that experience, we decided to use them again to sell a house from a member of our family that had passed away. Initially, everything appeared to be going well and more so, due to the current covid pandemic, we were aware that processes may be delayed. As time passed, we did however become increasingly frustrated with the lack of communication from both Taylor's and Country wide solicitors who were in fact, acting for both seller (us) and the buyer. It was only after we pushed for a better service and did at one point suggest that unless we had some sort of completion date due to the length of time it was taking, then we would have been forced to put the house back on the market. This was due again to lack of communication, questions coming in that had already been answered (sometimes twice) and a dispute over a land registry document which had expired many years ago and was totally irrelevant to the process. As I have mentioned, we were fully aware that everyone was under pressure in the current climate, however we did feel there were some delay tactics during the process. It wasn't until a family member attended at Taylor's with what I can only describe as an ultimatum, was it then that we started to receive phone calls with updates and eventually the house was sold on the completion date after we basically demanded one. With regards to Taylor's, Karl Pendry did the best job he could in the circumstances and in fairness, delivered at the end. In relation to Countrywide Solicitors, Emma and Zoe were extremely helpful and did keep me informed also towards the end. Would we use Taylor's again? Probably but I think we would need better reassurances at the start of any transaction and more communication during the actual process even if it's a phone call to say, "Nothing new, just updating you". It's better to hear something than nothing at all.

Lee · 22 July 2021

★★★★★ 5/5

Google

Charlotte was so so helpful and answered my millions of questions quickly and thoroughly! She made me feel at ease and honestly made our move so much more manageable and less stressful! Thank you so much for your help ☺️ x

Emily · 30 July 2022

★★★★★ 5/5

Google

We recently purchased a property via Taylors. Karl and Emily were very helpful and dealt with my enquiries very professionaly and in a timely manner. Had a great experience, highly recommend Taylors Roath.

Dilip · 1 April 2023

★★★★★ 5/5

Google

I have received variable service during a 2 year tenancy depending on the issue and member of staff. However, more recently all contact with branch manager Michael Tustin has been excellent - he has been responsive and very helpful during the check-out/end of tenancy proceedings.PositiveResponsiveness, Professionalism

Rebecca · 26 August 2021

★★★★★ 5/5

Google

Niall was excellent to deal with; with the current market being so competitive I found it really difficult to even get a response from other letting agents. After speaking with Niall in relation to a property I was interested in, his communication was excellent - he kept me updated on the progress and ultimately secured the property for me and my family. Highly recommended to anyone looking to rent.PositiveResponsiveness, Professionalism

James · 26 August 2022

★★★★★ 5/5

Google

My experience with Taylors was very positive and the agent I dealt with, Jack was incredibly helpful. I was hesitant to ever use a letting agency after a bad experience years ago, however Taylors has changed my mind and I would recommend them if looking for a property in and around Cardiff.

Alexis · 30 July 2019

★★★★★ 5/5

Google

Used Taylor’s to sell a property they have been helpful throughout the process with thanks to Emily and Karl at the Albany Road branch Cardiff, for keeping things on track and informing us of progress of the sale.

Glyn · 30 July 2022

★★★★★ 5/5

Google

Emily has been fantastic with helping us with the moving process. Would highly recommend if anyone’s looking for a move of house.

GrotesqueGully · 3 May 2025

★★★★★ 5/5

Google

Charlotte, Mike and Niall were amazing in the process of moving into my house and helping with everything inbetween I couldn’t recommend them enough. They made a stressful time really easy I’m very grateful for the team.

Courtney · 30 July 2022

★★★★★ 5/5

Google

Niall was our agent for our most recent move. Really helpful, great service. Taylor’s have a very efficient system in place and we had zero difficulties - We will hopefully relocate with them again in the future.

Casey · 30 July 2022

★★★★★ 5/5

Google

Fantastic service from Karl at Taylors. Very polite and pleasant service. I hope to work with them again. Thank you for your support and appreciate your friendly service. Thank you Baz

Baz · 31 January 2023

★★★★★ 4/5

Google

Really good customer service from Emily. Taylor’s found and vetted tenants within a couple of weeks. V pleased with the service.

Liz · 14 October 2025

★★★★★ 5/5

Google

Excellent and easy way of booking in for a viewing for student accommodation. In particular, Megan and Aiden were extremely helpful and were incredibly polite and provided a great experience.

Luke · 31 January 2023

★★★★★ 5/5

Google

A huge thankyou to the staff and a special mention to Megan who went out of her way to assist us and saved us £590! Top class service.

Pauline · 1 April 2023

★★★★★ 1/5

Google

I have been chasing my deposit back for 2 months. Avoid this agency at all cost. The only reason why they have so many stars is because they push people to give them review after moving in, after that they completely ignore you. Message for tenants: If they ask you for a positive review once you move in please wait till you tenancy ends and do it afterwards, for those that are thinking about using this agency there are much better options. I cannot believe I have been waiting 2 months to get my deposit back. They also sent my personal details to Swalec that is now chasing me to pay the electricity for the property I have never lived in( they damaged my credit from 992 to 980). I spent hours if not days trying to get my money back plus chasing Swalec to cancel my account at the property I have never lived in. If you are buying house think about this twice, if they are not capable of dealing with tenants think what happens if they make mistake dealing with sale of the property( yes you might lose money for solicitors, definitely not worth it).

Vladimir · 3 October 2022

★★★★★ 2/5

Google

I used this branch for both let and initial sale of my 2 bed house in Old St Mellons and have very split opinions about the two departments. I do NOT recommend their sales service to anyone. The sales agent I dealt with is Karl Pendry and I cannot say he is helpful or professional. During viewing stage, fake information regarding the property availability was given to several buyers which caused a serious complaint from my tenants. In the negotiation stage, he failed to highlight the risk of buyer’s mortgage conditions and persuaded me hard to continue with the underpriced offer after providing incorrect market trend information which he never admits it was due to his own lack of knowledge about local area. One of his colleagues actually phoned another agent to ask their sold prices nearby because they had absolutely no clue. I pulled out from the sale and terminated my agreement with Taylor’s immediately after. Another agent managed to secure a 10% higher cash offer 2 weeks after and their fees was even lower than Taylor’s. Letting department was great in the beginning finding tenants and getting everything set up. I recommended their service to a number of friends locally. Although they failed to provide keys to their own colleagues to do the checkout report even it was paid and arranged weeks ago. Would give them 4 out of 5 but unfortunately their sales colleague managed to achieve 0 out of 5 so overall 2 stars.

John · 3 September 2022

★★★★★ 2/5

Google

I used this branch for both let and initial sale of my 2 bed house in Old St Mellons and have very split opinions about the two departments. I do NOT recommend their sales service to anyone. The sales agent I dealt with is Karl Pendry and I cannot say he is helpful or professional. During viewing stage, fake information regarding the property availability was given to several buyers which caused a serious complaint from my tenants. In the negotiation stage, he failed to highlight the risk of buyer’s mortgage conditions and persuaded me hard to continue with the underpriced offer after providing incorrect market trend information which he never admits it was due to his own lack of knowledge about local area. One of his colleagues actually phoned another agent to ask their sold prices nearby because they had absolutely no clue. I pulled out from the sale and terminated my agreement with Taylor’s immediately after. Another agent managed to secure a 10% higher cash offer 2 weeks after and their fees was even lower than Taylor’s. Letting department was great in the beginning finding tenants and getting everything set up. I recommended their service to a number of friends locally. Although they failed to provide keys to their own colleagues to do the checkout report even it was paid and arranged weeks ago. Would give them 4 out of 5 but unfortunately their sales colleague managed to achieve 0 out of 5 so overall 2 stars.

John · 26 August 2022