Trusted Agent profile · Cardiff, South Glamorgan
Verified
★★★★★
309 reviews across 2 platforms
International Drive, Penarth, Cardiff, South Glamorgan, CF11 0JP
Part of Taylors Countrywide, see every office.
Taylors Countrywide's office in Cardiff, South Glamorgan, at International Drive, is rated 4.7 out of 5 across 309 reviews on two platforms, including 308 Google reviews rated 4.7.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleWorked with Karl and Charles to sell my house recently. Both were very responsive, diligent in their follow-ups and professional throughout. They made selling a house in the current restrictions easier than it might have been. Thank you.PositiveResponsiveness, Professionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleThe estate agent, Jaf, that took me round the property was great! He was patient waiting for me when I gave notice that I was 15 mins late for the viewing. He was polite, well mannered throughout and honest with the information he gave. You often have faults of properties sugar coated for sales purposes, however, I appreciate being told straight to the point to save both our time, which Jaf did well. I knew immediately from our conversations the work that was needed on the property. Jaf later told me he was knew to the job and only 18 years old which shocked me. I look forward to doing more business with him.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
1/5
GooglePlease please think twice before using Taylor’s. After losing my husband and being a cancer survivor I was ready to make the move and find a new home. I was so excited when I found a house with Taylor’s Estate agents, First I was told that I would have a better chance of getting the house if I used their mortgage broker. I knew this was against the law as I already had a mortgage approval in place and a very substantial deposit. I told them this after that they decided not to put my second offer to the vendor. I went to see the vendor and they confirmed they had not received the improved offer. When I challenged Taylors and spoke to the Manager l was meet with one lie after another. The girl who did not put my offer in sat there looking like she would rather be anywhere else.I have always believed in treating people with respect and honesty and I am so sad to have come across people like this. I am sure that there are lots of very good estate agents out there but these are not one of them.I would like to give them no stars but it does not let you to do this. I am taking this matter up with the Ombudsman as they have repeatedly broken the estate agent’s code of practice. Clearly this is what you face in an non-regulated industry. If I carried on like this in my profession I would have been sacked.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleI can honestly say the service received from both Charlotte and Micheal has been superb. From my first call to their office and to date, they truly are a credit to the industry. I would recommend them to everyone.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleRotten to the core! Steer clear buyers, sellers, renters & landlords. I have had the unpleasant experience of meeting with three of the staff members in this business and not one of them has spoken a word of truth during any of my time wasted. You've been warned! Read Stephanie's review a few posts down for a real, honest and supported review of the actions witnessed by myself of this business. Rotten!
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleWe’ve just rented a property with Taylors and have had a great experience so far. Niall was really helpful, quick to respond and very efficient, thank you!PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleEmily and Karl were really helpful and very patient. They helped make the process of moving a lot less stressful than it could have been. Would definitely recommend.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleSpoke to a few letting companies but decided to go with Taylor’s in Roath and tbh they made everything easy for me. Thanks Charlie!! Much appreciated 👌🏼 …
Hi Martin, Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleCharlie was extremely helpful throughout the process of renting the house. It was a big move and her professionalism and friendly manner helped take a lot of the stress out of the move. Highly recommend.PositiveProfessionalism
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleVery helpful agents, Ali was very easy and efficient to deal with, the agents were happy to accommodate our queries - thanks for a pleasant experience 👍🏻 …
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleEmily Martin was an absolute star in the buying process! We are very grateful for her support and help. Bonus points for liking our crazy fluffy dog :)
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
Google5 stars to Aidan and Emily, been very helpful and friendly with me.
"Thank you for the 5-star review! We are so happy that we could assist and provide friendly service. It's always a pleasure to help our valued customers like you. We appreciate your support!" Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleReally helpful- Answered all our questions quickly and advised us well. Would recommend.
Thank you for the kind review! We are thrilled to hear that we were able to provide you with helpful information and that you would recommend us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe bought a house through Taylor’s. They were really helpful and efficient. Thank you Karl and Charles for assisting in and pushing forward what was an exceptionally long purchase due to covid.PositiveResponsiveness, Professionalism
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleKarl and his team were attentive and kept me informed at every stage of the selling process. I have no hesitation in recommending their service.PositiveProfessionalism
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery helpful and professional service. Took the stress and hard work out of tenant finding for us and we felt the vetting process was very thorough. Thanks to Michael, Niall and Charlotte.PositiveProfessionalism
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleWe rent a house in Wilson Street Cardiff, at the first, washing machine got wrong. it took more than two months to provide new one after more than 20 email and calls... We had kept house very clean and neat. we moved out of the house more than one month and they don't give back us the deposit yet. I sent several emails to them but just auto reply email said because of covid 19 .... Taylors be more responsibile to your clients...NegativeResponsiveness, Quality
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Lucy, Customer Relations
5/5
GoogleI let my house for a period of 2 years with Taylors as the agents. During that period I had two tenants both found by the agents with only a period of 7 days between the two as Taylors had potential tenants "in waiting". During the two years I found the employees very helpful and friendly and nothing was too much trouble. Any problem on my side or the tenants was communicated and dealt with within hours and not days. I would have no problem in recommending Taylors Letting to any potential landlord. THANK YOU TAYLORS Peter JonesPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleCharlotte was fantastic. Made the process really easy, answered any questions I had. A credit to the company and would definitely use in the future!
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing people to work with especially Niall and Charlotte really helpful made the moving process really easy and simple ! 👍PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleCharlie and Georgie have been an integral part of my property management. As I am abroad most of the time I need a company I can trust to manage things and be top of all aspects. Great experience so far.
Thanks for the excellent 5* review Kader! Thanks for your thoughtful comments about Charlie, Georgie and our Roath team. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently purchased a property sold by Taylors. Charles and Karl were excellent from start to finish. They called to provide regular updates with the progress and everything went smoothly.PositiveResponsiveness, Professionalism
Thank you for wonderful comments and 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleWe rent a house in Wilson Street Cardiff, at the first, washing machine got wrong. it took more than two months to provide new one after more than 20 email and calls... We had kept house very clean and neat. we moved out of the house more than one month and they don't give back us the deposit yet. I sent several emails to them but just auto reply email said because of covid 19 .... Taylors be more responsibile to your clients...
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Lucy, Customer Relations
5/5
GoogleFantastic service all round. Very understanding and helpful.
"Thank you for your kind words! We strive to provide top-notch service and are so glad to hear we met your expectations. Best wishes, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Taylors Countrywide's Cardiff office has 309 reviews across two platforms: 308 on Google, 1 on View Agents.
Taylors Countrywide Cardiff is rated 4.7 out of 5 across all 309 reviews, and 4.7 out of 5 on Google from 308 reviews.
Taylors Countrywide Cardiff, International Drive, Penarth, Cardiff, South Glamorgan, CF11 0JP.
