Taylors Countrywide reviews

★★★★★ 5/5

Google

I recently had the pleasure of working with an outstanding team led by Emily, and I can’t praise them enough. I worked closely with Abbas and Lauren, both of whom were professional, attentive, and dedicated throughout the entire process. Though the vendor ultimately pulled out of the sale, the level of communication, both before and after, has been nothing short of exceptional. Abbas, in particular, deserves special recognition. He consistently went above and beyond, his dedication and commitment were evident every step of the way, and it’s clear that he genuinely cares about his clients. His proactive approach and genuine concern set him apart from other agents I have worked with. Despite the setback, the team’s efforts have made the experience a positive one, and I’m confident we’ll find the right property with their help. Highly recommend!

Lothfy · 24 September 2024

★★★★★ 5/5

Google

Taylor was very helpful throughout the whole process. There was a last minute change of mind from the landlord for our first choice house (which was completely out of Taylor's control) and we were offered our second choice, which was actually a much better house although £150 a month more, without having to pay any extra fees. We were looking to move in very quickly and everything was organised by the time we wanted to move :)

Steve · 30 July 2019

★★★★★ 5/5

Google

Charlie was really helpful throughout the whole process of securing our new home that we we're after and was always responsive to any additional information required and/or anything we needed from their end. She went above & beyond and definitely should be praised for the effort she's put in to help us get our new home, any Estate agent would be lucky to have her!. Thanks again Charlie! 😄

Alex · 1 October 2021

★★★★★ 5/5

Google

Charlotte and Niall are my main contacts and I must say Charlotte is brilliant in dealing with the rental itself, as well as the communication with myself, especially in the situation that I am away from my property for the entire time, she basically takes care of all my questions and I have to admit there are A LOT OF them. Thanks both!

Hanlin · 30 July 2022

★★★★★ 5/5

Google

Taylors dealt with both the sale of a property and my rental. The sales team were excellent, especially Charles and Richard. Within 2 weeks of putting my property on the market I had over 20 viewings and they negotiated a sale swiftly to my satisfaction. The lettings department are also very efficient, especially Taylor, who made my lettings experience trauma free and understood my needs. I would highly recommend both the Sales and Lettings Department

Lisa · 26 October 2019

★★★★★ 5/5

Google

I cant recommend this team highly enough, extremely efficient and professional. It's always difficult to single out individuals but the level of engagement provided by Charlotte Thomas is absolutely first rate and a credit to Taylors in particular and the estate agent profession more generally. I have used Taylors for both a purchase and for a letting and they are a cut above their competitors.PositiveResponsiveness, Quality, Professionalism, Value

Chris · 26 August 2021

★★★★★ 5/5

Google

Taylors letting agents have been really helpful with my new move. They’ve made life really easy - thank you to Georgie, Aiden and Charlie for making it so easy

Jack · 3 October 2024

★★★★★ 5/5

Google

Was looked after by Hussein and Jemma the branch manager. We had our offer accepted in December and were very excited, however it took a little longer than expected due to issues out of our control, but we just recently moved in and we're very happy. There was a few ups and downs but as whole the process was smooth, and Jemma dealt with any issues we had promptly and in a professional manor.

Kieran · 30 July 2019

★★★★★ 5/5

Google

I purchased a house with Taylor's recently. Emily, Cerys and Josh were polite, helpful and professional . Thanks to them whole process went smoothly. They did an amazing job. Highly recommended.

Marcin · 26 July 2024

★★★★★ 5/5

Google

Fantastic experience using Taylors in Roath. Charlotte and Megan were absolutely brilliant. Punctual, professional and clear communication. Megan was fantastic and did a great job negotiating on my behalf with the landlord. Charlotte was very helpful in showing us around and answered our questions. Based on my experience, i would highly recommend Taylors.

Syed · 2 March 2023

★★★★★ 5/5

Google

Recently moved into a rental property with the help of Charlotte - the smoothest experience I’ve ever had from a estate agent! Charlie was so helpful and professional - prompt to respond to calls and emails and happy to assist with any queries we had! Delighted with the house and the service we received. Just brilliant!PositiveResponsiveness, Quality, Professionalism

Rhianna · 26 August 2022

★★★★★ 5/5

Google

Thank you to Lauren Bromley for the viewing today. Was able to answer all my questions and provide extra information. A well timed viewing as well. Would certainly recommend to view with Lauren if you are looking for a property to purchase in Cardiff.

Thomas · 29 September 2023

★★★★★ 5/5

Google

Georgina and Chloe are simply the best

Steve · 26 July 2026

★★★★★ 5/5

View Agents

Great knowledge and service

Matthew and the team were fantastic at securing me a price I was particularly happy with, 102% of the asking price, in a really great timescale. Their knowledge of the market, which to be fair they dominate locally, was unbeatable, and really help me feel comfortable with the team. I truly felt like they were on my side. They aren't cheap, but if you're selling your most valuable asset why would you want cheap?

George · 13 August 2016

★★★★★ 5/5

Google

Absolutely lovely estate agents, made moving really easy. Emily helped us the whole time keeping us up to date with everything

Alana · 23 March 2026

★★★★★ 1/5

Google

I've used Taylors' fully managed service for my rental property over the last two years, and during this time, I've received terrible service and have been left out of pocket on several occasions. During the onboarding process, everything was great. The people I dealt with in the branch were friendly, helpful, and responsive. After this, the 'management' of my property was handed over to their central office, and things went downhill. At the end of the first year, the tenants left and sorting out the rent they owed, damage to the property, and their bond was a complete fiasco. I had to do most of the work myself to put together the list of damage to the property, despite most of it being blatantly obvious. The person handling the check-out process clearly wasn't interested. I was (mis)sold the zero deposit scheme on the basis that it covered a higher amount than a traditional deposit. However, when I needed to claim against it, I was advised that "adjudicators always seem to find in favour of tenants more than landlords and that 40-60 % on average is awarded to landlords". If I'd known this, I would never have agreed to a zero deposit scheme instead of a cash bond. The tenants made an offer far short of the amount owed, which I refused, but Taylors authorised it anyway and the claim was settled. It felt like they did what was easiest for them, were completely unhelpful, and were as good as rude in the way that they dealt with me throughout this process. During my current tenancy, what should have been a routine maintenance job was completely botched by Taylors' contractors, and the only solution they offered was to pay the contractors even more to put it right. After speaking to the tenants, it was clear that either Taylors or the contractors were lying about what went wrong and I was offered no help or support in resolving the situation. I received no money back for the botched work, and will have to pay again for someone else to fix the mess they made. Taylors were aware for months that I was considering moving to another estate agent at the end of the current tenancy, and to add insult to injury, nine days before the end of the tenancy, casually dropped in that there would be a six month notice period if I wanted to leave. The cherry on their sh1t sundae. I know that finding an estate agent tends to be a case of 'who is the least bad', but I'm sad to say that Taylors are nowhere near the top of that list.

Charlotte · 28 March 2024

★★★★★ 5/5

Google

Had amazing experience, doing veiwing and assistance with looking for properties. Definitely my best experience with letting agents Thank you Georgina for you kind support

Izaak · 26 July 2024

★★★★★ 5/5

Google

Abbas was very helpful, answered all our questions, waited for us when we couldn't find the house, polite and smartly dressed.

Thomas · 24 September 2024

★★★★★ 5/5

Google

Charlie & Megan were so helpful giving me advice on letting my property and marketed it very quickly always updating me with any developments very quickly. Execellent service - would recommend and instruct again

D · 28 January 2024

★★★★★ 5/5

Google

Megan was an absolute star, she got us in for a last minute FaceTime viewing on our dream house, and it really felt like she was in our corner putting our offer forward. Couldn’t have asked for a better experience, considering how rough the renting market is these days!

Macy · 3 September 2022

★★★★★ 5/5

Google

Finding a house with Taylor’s was so easy and the Taylor’s team were fantastic. They made everything really smooth and Aidan was so helpful. Would 100% recommend this letting agent to anyone looking for a new place!!

Holly-Mae · 15 October 2023

★★★★★ 5/5

Google

I would like to recommend them as a best service forever .And the second thing the person Abbas Sohali he is really too much responsible and always giving me best option as well as he is so responsive!!!I feel really comfort to look for a dream house for me and my family .I can trust them to have my best service forever .

Farhat · 27 November 2024

★★★★★ 5/5

Google

I have recently bought a house which was marketed by Taylors Albany Road office and I must say the service was excellent, always been polite and helpful. Thanks to Karl & Emily for your excellent service 👏 👏 …

Sadek · 13 August 2023

★★★★★ 5/5

Google

Georgie, Charlotte and Aidan were absolutely amazing in helping us through the whole process! Thank you so much

Kieran · 24 September 2024