Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWasim was fantastic when he came out to value my mum’s property. From the moment he arrived, he was incredibly helpful, professional, and full of knowledge about the local market and what buyers are really looking for. He took the time to explain everything clearly, pointed out things we hadn’t even considered, and genuinely went above and beyond his normal duties to make sure we felt completely informed and supported.
We couldn’t have asked for a better experience. When the time comes to sell, we will most definitely be using Wasim, no question about it. Highly recommended!
Revazi · 6 April 2026
Agent replied · 13 April 2026
Thank you so much for the kind words! We are thrilled to hear that you had such a positive experience with Wasim. Our team always strives to go above and beyond for our clients and we're glad it shows. We look forward to working with you when the time comes to sell your property. Thank you for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI am a visiting scholar who rented a property in Oxford with my family through TAYLORS. This is an outstanding company with high efficiency and excellent customer service. They helped us find our ideal home.
I was particularly impressed by Louis, our Lettings Negotiator. His professionalism, responsibility, and kindness left a deep impression on us. He was always patient, responsive, and went above and beyond to ensure our needs were met throughout the entire process.
Thanks to TAYLORS and especially Louis, we have wonderful memories of our time in Oxford. I highly recommend this company to anyone looking for rental properties in the area.
Jifeng · 31 October 2025
Agent replied · 30 December 2025
Thank you for choosing Taylors to help you find your ideal home in Oxford! We are so happy to hear that our team, especially Louis, made such a positive impression on you with their professionalism, responsibility, and kindness. It's our goal to provide outstanding service and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleWe put an offer in on a property in Oxford, and then didn't hear any information for weeks. Despite multiple times calling and visiting, no information was given to us. Calls were repeatedly promised but never arrived. Eventually, we got told that our offer had been rejected a full 10 days prior. Do not use this letting agent.
Phoenix · 10 April 2026
Agent replied · 13 April 2026
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI’ve just moved into my new home and couldn’t be happier with the service from the team. Jordan, the brunch manager, made the whole process seamless and reassuring. Louis, my lettings negotiator, went above and beyond to help me find the perfect place and kept me updated every step of the way. And Kristina was so efficient and friendly, making all the paperwork stress-free. A brilliant team who truly care about their tenants, highly recommended!
Jemma · 1 October 2025
Agent replied · 30 December 2025
Thank you for sharing your positive experience with our team! We are thrilled to hear that Jordan, Louis, and Kristina provided excellent service during your move. We are dedicated to making the process as stress-free as possible for our tenants and we truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI want to personally thank Wasim and Caitlin for assisting me with my first house purchase. The process seemed daunting at first, but their expertise and guidance helped me through every step. I would highly recommend them to anyone looking to purchase or sell a house. They are a brilliant duo!
Bayleigh · 6 April 2026
Agent replied · 13 April 2026
Thank you for your kind words! We are thrilled to hear that we helped make your first house purchase a success. It was a pleasure working with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHad a really good experience finding a letting from abroad with Taylors. Louis was very helpful with my requirements for a virtual viewing, and helped guide me through my first UK rental experience. I am glad to have made the connection, as the experience would have been very daunting without him!
Lauren · 13 February 2026
Agent replied · 13 April 2026
Thank you for your lovely review! We're happy to hear that our team member, Louis, was able to help make your virtual viewing and UK rental experience a positive one. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTaylors were extremely helpful throughout my house purchase, especially Caitlin Lilley who was always very happy to help and nothing was too much for her. Caitlin was very friendly and knowledgeable - thank you!
Rachel · 13 March 2026
Agent replied · 13 April 2026
"Thank you for the kind words! We're thrilled to hear that Caitlin's expertise and positive attitude made your house purchase a smooth one. We're always happy to go above and beyond for our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleOutstanding communication from start to finish, and I was always kept fully informed of what was going on.
The team at Taylors, especially Wasim did a fantastic Job.
Luke · 6 April 2026
Agent replied · 13 April 2026
Thank you for the kind words! We strive to provide excellent communication and we're thrilled to hear that Wasim and our team did a fantastic job for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSinead is the best available for me as the 1st point of contact regarding property management and the best person for me to deal with; She is prompt has easy access to her any time when things are urgent and Sinead also co-ordinates super well and want to thank Sinead for all her support. you are the best.!
Nimesh · 13 June 2025
Agent replied · 13 April 2026
Hello Nimesh,
Thank you so much for your wonderful 5* review! We're thrilled to hear that … More
★★★★★ 5/5
GoogleI live in Bicester and my property is managed by Sinead Parker. She has been a great help, all the prompt responses makes the life so much easier. She is great at what she does and knows how to make sure the tenants are at peace. Thank you Sinead, really appreciate your hard work.
Moiz · 13 June 2025
Agent replied · 13 April 2026
Thank you for your brilliant 5* review and thank you for your kind words Moiz. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI had a very disappointing experience with Taylors Property Agents while renting house number 341 Cowley Road.
We lived in a large property and paid around £4,800 as a deposit. When we moved out, the landlord (Noreen) attempted to deduct nearly £2,000 from our deposit for “damages” that were not our responsibility and had already been reported during the tenancy. Despite this, Taylors provided no support at all.
Instead of helping, Taylors claimed that the deposit had been transferred directly to the landlord without giving us clear information or guidance, and told us we would need to deal with the landlord ourselves. The landlord was unresponsive for days at a time, leaving us stuck with no support from either side.
After over a month of emails, chasing, and stress, we were forced to raise a formal dispute. The dispute process took around three months, after which we finally received our money back. Only £600 was deducted, which we were okay with, proving that the original £2,000 claim was unreasonable.
To make things worse, no inventory was provided at the start of the tenancy, which put us at a serious disadvantage. Taylors did not take responsibility for this either.
Advice to future tenants:
Be extremely careful when dealing with Taylors.
• Demand a full inventory before moving in
• Take detailed photos and videos
• Keep written records of all reported issues
When problems arise, they do not help, and you’ll be left chasing emails with no real support.
Very poor experience overall.
Rajveer · 23 December 2025
Agent replied · 30 December 2025
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleTaylor’s were brilliant. They were quick and professional with everything we needed help with.
All the staff were great and really helped us out massively with the whole process especially Jordan and Louis.
MajesticCow · 30 November 2025
Agent replied · 30 December 2025
We are so thrilled to hear that you had a fantastic experience with our team at Taylor's! Thank you for sharing your positive feedback and for giving special recognition to Jordan and Louis. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleNatalie has taken over as agent for a property my friends daughter rents and as her Mum is overseas I acted on her behalf. I cannot go in to too much detail for obvious reasons. However, Natalie sorted the long standing issues out that the previous agent clearly chose to ignore. The speed and efficiency to get the issues rectified was outstanding. Absolute delight to communicate with and responses to emails were exceptionally speedy.
If you want an approachable, empathetic, professional and extremely efficient and effective agency then Natalie and her team are the agency you get in touch with.
OUTSTANDING SERVICE could only give 5 stars as there isn’t an option for 10 sadly.
Jan · 26 February 2024
Agent replied · 20 June 2024
Many thanks Jan Holdsworth for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe sold our property in Norfolk and looked to move to Oxford, but as we didn't know the area we decided to go into a rented property. We thought it would be easy! how wrong we were! the agents we spoke to wanted us to get into a bidding war! Then we spoke to Sean from Taylors, he showed us around a property and then followed it up the following day, we confirmed we would like to rent it! and that was that, he made the whole process simple, took the stress out of it (we had only 3 weeks from exchange to completion to find somewhere!) and here we are, great house and couldn't recommend Sean and Taylors more highly!
Mark · 20 February 2024
Agent replied · 20 June 2024
Many thanks Mark for taking the time to leave us your fantastic 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLouis Warmington was absolutely brilliant to deal with. He gave excellent guidance throughout and made the whole process really easy and smooth. Everything was handled professionally and efficiently, and he was always helpful and responsive. Couldn’t have asked for a better experience, highly recommended!
Jacob · 13 July 2025
Agent replied · 13 April 2026
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI was desperate when I found out how difficult it is to find a proper place to live here. I made a lot of phone calls and viewings and Taylors was the one who responded promptly. They are very kind and professional and made every step clear and easy for me. I would especially thank Sean and Jo who were really patient and flexible when things came up during reference check, payment and checking in. They were also well prepared for details such as keys and inventory and even a welcome package on my first day. You can tell they carefully manage the property and show full respect to the tenant and landlord. I have recommended Taylors to my colleague who is also new to Oxford.
Lisa · 22 December 2023
Agent replied · 20 June 2024
Thank you for your amazing 5* review, kind words and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLouie has been absolutely brilliant with our tenancy, which I may add was not the easiest. He dealt with the whole tenancy with professionalism and was honest and kept me informed throughout. …
Rashda · 13 October 2025
Agent replied · 30 July 2023
Thank you so much for your kind words! Louie is truly dedicated to providing the best service for our clients and we are glad he was able to make your tenancy experience a smooth and positive one. We truly appreciate your recommendation and … More
★★★★★ 5/5
GoogleHave used Taylor’s Oxford for many years and I wouldn’t use anyone else. Friendly, professional and very knowledgeable. Nothing is ever too much trouble. The whole team at Oxford is outstanding but a particular mention to Natalie Meech who has always gone above and beyond for us. I don’t often leave reviews but felt Natalie and her team deserve a 5 star award.
Charlee · 21 March 2024
Agent replied · 20 June 2024
Thank you for taking the time to leave us your 5* review Charlee stone! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleWe have rented a house for the school year 2020 - 2021.
Our experience with Taylor was catastrophic.
Firstly when we arrived the house was dirty, and the garden was unlivable and no one came to maintain it in 8 months of occupancy.
Our house suffered many problems and no action was taken on their part.
The agency's response time was interminable, we had heating problems for 2 whole months without any real intervention from the agency.
We had a flood and nobody came to see what the problem was.
If I can give an advice to the next people wishing to go through this agency, don't do it !!!NegativeResponsiveness, Quality, Professionalism
Baptiste · 21 June 2022
Agent replied · 20 June 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt was a smooth moving experience, Louis was very helpful.
Miguel · 30 November 2025
Agent replied · 30 December 2025
Thank you for your kind words! We are so happy to hear that our team, especially Louis, provided you with a smooth moving experience. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe have been renting a property for some time now.
The property manager, Sinead Parker, exhibits true professionalism in all our encounters. She has consistently gone above and beyond to fix our issues; with timely communication; prompt contact with making arrangements promptly; following up on contractors and work done. We feel well taken care of.
Wanlingy · 30 November 2025
Agent replied · 29 August 2024
Many thanks AroruA for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe've been living in a flat managed by Taylors for 2 years now, and we've had a very positive experience. Response times are very good and issues have been dealt with very professionally. The property manager Sinead Parker has been particularly helpful and communicative.
Claudio · 29 August 2024
Agent replied · 23 October 2024
Thanks for the excellent 5* review and thanks for your kind words regarding your experience with our Oxford branch! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have been looking for a home for months with no luck until I met Louis Warmington from Taylors. He was just the right person, from speaking to him about viewing until when the papers were signed. He was honest and highly professional. He carried me through the whole process. Thank you 😊 …
Sally · 30 November 2025
Agent replied · 30 December 2025
Thank you so much for your kind words! We are thrilled to hear that Louis was able to help you find your dream home with ease and professionalism. We strive to make the home buying process as stress-free as possible and we are glad to know we achieved that for you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleBuzzmaids has been so lucky to be working very closely with Taylors as one of their contractors. The team members are extremely responsive and very proactive when it comes to communication which also helps in making the whole process smooth. All the property managers are very professional, knowledgeable, and easy to work with. A great team overall; we would highly recommend them!
Mahnoor · 1 May 2023
Agent replied · 30 July 2023
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
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