Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA totally outstanding experience. Louis showed us round the property and was always at hand to answer questions and sort out any problems in a professional manner. I would say you can trust this estate agent to achieve a successful outcome.
George · 13 February 2026
Agent replied · 13 April 2026
Thank you for your kind words! We're thrilled to hear you had an outstanding experience with Louis as your agent. Our team always strives to provide professional and trustworthy service for our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery big thank you to Mohammed and Sanaz at the Oxford branch for selling our flat. On the commercial front, Mohammed is professional, knowledgeable and straight talking which I like. We had a few bumps along the way but we were confident that we were in safe hands.
Sanaz kept us up to date as the sale progressed and was always available to help move things forward.
Thank you to the team for a successful sale.
Jeremy · 27 July 2021
Agent replied
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAfter a bad experience with other letting agency it felt good to talk to someone who actually cares about your case, wants to help and not trying to make a sale at any cost. You'll never feel like a total stranger.
After talking to Mohammed from Taylors at St Clements not only my mood lifted but also it was a great start to finally finding a home. There's nothing Taylors, and especially Mohammed, can't handle.
Keep up the good work!
Anamiel · 30 July 2020
Agent replied
Thank you for your 5* review! Your brilliant comments will be passed on to our local team. Stay safe and kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleI have been immensely impressed with Taylors. Specifically Mohammed's exceptional assistance in selling our property. Throughout the process he has been extremely helpful, courteous and professional. He made sure that he was available whenever needed even when he was away on a holiday to ensure that everything was under control. Everything was done in the timescale he promised. He definitely went above and beyond by keeping his commitment. He is an asset to Taylors and I will definitely recommend them.
Ratika · 22 September 2019
Agent replied
Thank you for taking the time to leave us this excellent review, it's great to see that the Taylors team were once again able to provide their proven, 5* service! Many thanks for the recommendation. Best wishes, Lucy.
★★★★★ 5/5
GoogleMohammed Hussain was incredibly professional & knowledgeable. He didn’t speak to me like my house was just a target for him to get on the market. He was honest & helpful & talked me through their sales process in a clear & easy to understand way. Although I have decided not to sell my house for personal reasons. I certainly know who I will turn to when the time does come!PositiveResponsiveness, Quality, Professionalism
Zanna · 21 June 2021
Agent replied · 20 June 2024
Thank you for the fantastic 5* review and it is great to read your kind words and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have been tenant of Taylor's lettings oxford since last 6 years they are wonderful people especially Natalie she is always helpful and respectful providing wonderful services to customers for long time.
Thank you so much Natalie and her team .
Regards
Shumaila fraz
M · 1 April 2024
Agent replied · 29 August 2024
Thank you for taking the time to leave us your great 5* review M M! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTaylors have been managing my property for many years and I am highly satisfied with the outstanding service provided by Jo and the team. I would like to pass on my thanks in particular to Sinead who is always very professional and highly efficient in my dealings with her, quickly resolving any problems that may arise. Her communication is always very clear so that the entire process is seamless.
I would definitely recommend Taylors to anyone looking for a managing agent. Thank you!
Judy · 16 October 2024
Agent replied · 23 October 2024
Thank you Judy for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleReally positive experience with Taylors Letting Oxford. They made securing my tenancy for the next academic year straightforward and stress-free, with clear communication throughout. I’d definitely recommend them to other students looking for accommodation in Oxford.
Lala · 13 February 2026
Agent replied · 13 April 2026
"Thank you for your kind review! We are delighted to hear that you had a positive experience with us and that our communication made the process stress-free. We appreciate your recommendation and look forward to continuing to provide excellent service for all students looking for accommodation in Oxford. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe used Taylors of Oxford to sell our house and they did a very nice job for us. We found the team to be responsive to our queries and very pleasant to work with. They were able to answer any questions we had about the selling process. Thank you to Mohammed and Sanaz in particular who handled our case.PositiveResponsiveness, Quality, Professionalism, Value
Rachel · 30 August 2022
Agent replied · 30 July 2023
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 2/5
GoogleLetted through Taylors and had multiple issues with the service worst of all one tenant (who was german) and was asked to pay 12months rent in advance was bullied into providing her pin number (and bank details) over the phone for a property she hadn't viewed. Taylors would not provide her with a list of how much she needed to pay, and initially refused to allow a bank transfer, and when they claimed sshe hadn't paid enough forced her to pay up the last £100 or so by handing over her pin! (German debit cards do not have security codes).
Often we were hounded (letters and phone calls from India) for rent that was not owed (they would not give us a statement of our account for over a month and when they did we had overpaid!) The team in branch struggled with simple sums and often tried to overcharge us because they didn't add things up properly.
The house had multiple issues including bedrooms without external windows and the basement filled with raw sewage twice in 3 years… property was managed by Taylors and despite one of the bedrooms being ankle deep in faeces it took almost 2 weeks for it to be pumped out, during which time we were asked not to use the toilets/shower or use the sinks/washing machines etc. (rather than getting any compensation we were promised we had to fight for months to get the deposit back)
Obviously the Taylor was not fully at fault but the were in no way helpful, understanding or supportive. The house hand no building regs sign off for 2 recent large extension (including the sewage pump which failed during storms)
GENERALLY UNSURPRISING THEY NO LONGER ARE PART OF ARLA (the only reason they have 2 stars is they are better than WhiteWalls!)
Mina · 1 August 2015
Agent replied
I’m very sorry to hear that you have had a bad experience with Taylors. Unfortunately this review relates to our 'lettings' branch and I would like to invite you to contact them directly on 01865 477059 to discuss. We aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously.
Branch Manager
★★★★★ 2/5
GoogleLetted through Taylors and had multiple issues with the service worst of all one tenant (who was german) and was asked to pay 12months rent in advance was bullied into providing her pin number (and bank details) over the phone for a property she hadn't viewed. Taylors would not provide her with a list of how much she needed to pay, and initially refused to allow a bank transfer, and when they claimed sshe hadn't paid enough forced her to pay up the last £100 or so by handing over her pin! (German debit cards do not have security codes).
Often we were hounded (letters and phone calls from India) for rent that was not owed (they would not give us a statement of our account for over a month and when they did we had overpaid!) The team in branch struggled with simple sums and often tried to overcharge us because they didn't add things up properly.
The house had multiple issues including bedrooms without external windows and the basement filled with raw sewage twice in 3 years… property was managed by Taylors and despite one of the bedrooms being ankle deep in faeces it took almost 2 weeks for it to be pumped out, during which time we were asked not to use the toilets/shower or use the sinks/washing machines etc. (rather than getting any compensation we were promised we had to fight for months to get the deposit back)
Obviously the Taylor was not fully at fault but the were in no way helpful, understanding or supportive. The house hand no building regs sign off for 2 recent large extension (including the sewage pump which failed during storms)
GENERALLY UNSURPRISING THEY NO LONGER ARE PART OF ARLA (the only reason they have 2 stars is they are better than WhiteWalls!)
Mina · 15 January 2015
Agent replied
I’m very sorry to hear that you have had a bad experience with Taylors. Unfortunately this review relates to our 'lettings' branch and I would like to invite you to contact them directly on 01865 477059 to discuss. We aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously.
Branch Manager
★★★★★ 5/5
GoogleSinead has been managing the property in Oxford for several years and her work has consistently met expectations. Sinead is always professional, courteous, and very helpful. Sinead responds to any emails promptly and provides regular updates about any ongoing works or changes related to the property.
Sarah · 2 May 2025
★★★★★ 5/5
GoogleWent with Natalie and her team to fully manage my rental property on the recommendation of another landlord. They've been responsive to all my queries, oversaw a large refurbishment, and worked hard to find a new tenant. A positive experience so far!
Jerome · 20 February 2024
Agent replied · 20 June 2024
Jerome, thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleTenants avoid this letting agent at all costs!
Currently have a complaint raised against the staff and with the deposit holding company.
In 20 years of renting this is definitely my worse experience
Maz · 13 February 2026
Agent replied · 13 April 2026
We are deeply sorry for the negative
experience you had with our company. We take all feedback seriously and we
appreciate you bringing this to our attention. Please email me at
EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards,
Lucy, Customer Feedback and Support Team.
★★★★★ 2/5
GoogleI was a tenant of theirs for two years and they were pretty useless. When I asked if the garden was included they said it was but the landlord later said it wasn’t. When I mentioned that I was being charged for landlords mums bills they said it’s not their problem. When I asked how I go about getting the deposit back they just said “ask the landlord”. Honestly I don’t know who is paying them or what they actually get for it, because the tenant sure doesn’t receive any service.
Tom · 8 August 2024
Agent replied · 30 July 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a brilliant experience at Taylors. Mohammed Hussain and Natalie Meech were clear, straight forward and helpful. Their knowledge of the market and the local area was second to none. They kept me well informed and offered valuable advice. Their co-workers Robert and Paul were also friendly, polite and helpful when it came to viewings and feedback. I would certainly use Taylor's again and would highly recommend them to others.
Lyle · 29 July 2019
Agent replied
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
★★★★★ 5/5
GoogleI can't believe how this young man worked hard to help me, it was very unlike other firms. Mr Louis Warrington is a wonderful fellow everyone would love to work with. He is so compassionate, esperienc and delegent.
Calvary · 28 May 2025
★★★★★ 5/5
GoogleNatalie's team is an excellent in facilitating the entire rental process.They communicated all information and kept me informed of every progress. Ensuring a seamless experience and offering prompt assistance whenever needed. I highly recommend Taylor's Oxford.
A · 20 February 2024
Agent replied · 20 June 2024
Thanks AK for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI've been working with Taylors for over two years now. They are receptive, quick to respond to our queries/emails and always willing to help. A special thanks to Natalie Meech for her professionalism and collaborative approach.
Lorena · 21 January 2024
Agent replied · 20 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleGood afternoon’
I am taking this time out to say a big thank you to the staff at Taylors Oxford for their support in helping me and my wife in finding an affordable apartment that we can call home. The support that we received was out of this world. The process was so smooth and in the same breath I want to say a big thank you to Mr Sean Primmer He is my go to guy who help me Navigate throughout the process thanks again.
Neville · 21 March 2024
Agent replied · 20 June 2024
Neville Bailey thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMr Primmer and the rest of the team were absolutely fantastic help with my move from Scotland to Oxford. He continuously went above and beyond to ensure everything went smoothly and i had everything i needed. The process - with his help - went incredibly smoothly for my first time renting and i cannot thank him enough! As he was so efficient and helpful i have gotten the best start to life here in a lovely place. I would very much reccomend Taylors Sales to anyone who wants a simple, stress free and enjoyable experience moving house.
M · 21 March 2024
Agent replied · 20 June 2024
Many thanks for your outstanding 5* review and recommendation M Grant. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have been looking for a property to rent in Oxford and Taylors team have help me with all the process very professionally and whit a friendly aproche. Thank you for your help!
Marina · 30 November 2025
Agent replied · 30 December 2025
Thank you so much for your kind words! We are thrilled to have been able to assist you in finding your perfect rental property in Oxford. Our team takes pride in providing professional and friendly service to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleAsked on several occasions to take the property of the market and yet are to do so after 2 months. They keep the property on the market without permission to gain more visibility from sighs, online marketing. Disgusting
F · 13 October 2025
Agent replied · 13 April 2026
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at … More
★★★★★ 5/5
GoogleExcellent customer service from both Kristina & Louis... On this occasion i did not get the property i was looking for but i will be sure to only use them in future as are the best agents in town. 5 stars
Ash · 13 September 2025
Agent replied · 13 April 2026
Thank you for your kind words and for choosing us as your trusted agents. We strive to provide outstanding customer service and we look forward to helping you find your dream property in the future. Your satisfaction is our top priority. Thank you for giving us 5 stars! Best wishes, Lucy, Customer Feedback and Support Team.
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