Taylors Countrywide Oxford reviews

★★★★★ 5/5

Google

5 stars for Kristina, she helped us a lot in our research and moving house! She was very nice and professional.

Seila · 14 August 2025

★★★★★ 5/5

Google

Great service from Louis & Jordan… Knowledgeable, reliable and highly recommended. Many thanks to them both.

Kane · 13 September 2025

★★★★★ 2/5

Google

The initial communication with Taylor’s was good. Since moving in to the flat, the communication has become less so. We also had a bit of a nightmare when the letting agent moved our energy company without any explicit communication. We were then informed by a rather unsympathic and defensive member of staff that it was in our t&c’s, but we had already set up all our amenities and hadn’t realised another company had taken over our energy. It had subsequent and quite long lasting impacts on our energy costs. Wasn’t impressed with how the agent dealt with us.

Olivia · 30 July 2021

★★★★★ 1/5

Google

NO customer service! Not even a trace! It appears that employees of this agency are not able to understand basic English? I sent them numerous emails directly and through platforms like Rightmove, specifically requesting a reply by EMAIL (and not by phone!) as I am doing night shifts and cannot pick up calls during the day. Nonetheless, they kept calling me... To make matters worse, they left voice messages, which did not even answer any of my questions regarding the property! If this is how they treat potential customers, I cannot imagine how appalling their service is for tenants... I will never recommend this agency to anyone and will be actively spreading a word about how unwilling they are to adapt to customer's needs! You either put customers first and train your staff, or you go out of business!

Oleksandr · 14 June 2021

★★★★★ 5/5

Google

We have used letting agency for many years - always friendly, helpful and courteous. Full management service provides peace of mind. Tenant succession has been very good with only few days when property has been empty. Now looking to sell. Early stages, but sales team have been attentive and professional. Initial viewing within first week on market and promise of regular reviews to ensure we are kept up to date with progress. It is now two months since my last review (above) and a prospective purchaser has made an offer which we have accepted. Mohammed handled all negotiations and has kept us informed of progress throughout. We have opted to use the Taylors in - house conveyance team and they, too, have maintained contact - primarily via their on-line portal, which is informative and easy to use. We are very happy with the service to date and hope completion will be in the near future.

Graham · 26 November 2019

★★★★★ 5/5

Google

My husband and I had such a difficult time finding a home when we arrived in Oxford due to the fact that we owned pets, but when we walked into Taylors, everyone was so nice and helpful and not only did they find us a place that day, we were able to sign the paperwork and move in a few days later. I highly recommend Taylors, especially at this location as the agents are wonderful and will go out of their way to help you find the perfect home.

Ami · 21 October 2019

★★★★★ 5/5

Google

Taylor's have acted quickly and efficiently to any questions I had when viewing the property initially and while renting the property, during these first three months of the tenancy. I am confident that if I have an issue, that it will be given the appropriate attention needed and a solution will be found . Taylors staff are friendly, very approachable and have guided me through the rental process with clear explanations.PositiveResponsiveness, Professionalism

Caroline · 24 October 2021

★★★★★ 4/5

Google

I was buying a new build shared ownership and Taylor’s made it really easy to view the properties, complete the required paperwork and liase with the developers. Mohammed even helped me measure up inside the property - a really lovely and helpful guy. Only reason I’ve not given them 5 stars is due to some punctuality issues, which in their defence they communicated to me and were apologetic for, and their appointment booking system had some errors, but again they rectified things immediately. Very friendly office and I would recommend to others looking to buy in the area.

Kate · 31 July 2019

★★★★★ 1/5

Google

I booked a viewing to rent a flat with Taylors, and no one showed up. I called them while waiting in the street and got through to the sales department, who couldn't think how to help me. "Put me through to lettings?" I suggested; "Good idea," they said. I was kept on hold for a while, then told I would be called back. They never turned up, never called back, never got in touch to apologise. I'd taken the afternoon off work to come to Oxford from London. Avoid.

Chris · 29 July 2019

★★★★★ 2/5

Google

I've given two stars as the experience when viewing, first letting and moving into the property I rented with Taylors was overall positive. Nothing special, but good. In general the Headington office itself has been fine. Their property management team however, has proven crap. We're on our second manager in six months as the landlord couldn't bear the slowness of the first one, which was insane. Despite this, we still find our emails ignored for weeks, phone calls never picked up and what correspondence there is is often in poor English. We've had to call the letting office in the past just to get through to someone, it's a classic case of 'once we've got your money, we'll treat you awfully'.

Charlie · 29 July 2019

★★★★★ 1/5

Google

The staff at the St Clements office are nice enough but don't seem to be very knowledgeable about what the market's really doing and don't appear to possess the traits or wherewithal necessary to make a sale. The majority of potential buyers sent to view my property weren't particularly appropriate and so of course were not interested in the type of property I have to sell; they were either looking for something different, a different area or had a lower budget than required. Or, the weaker elements of my property (there aren't many) never seemed to be countered with the better elements or decent guidance given as to what could be done about them. I always found myself saying, 'Well, did you say ...' or 'Did you point out that ... '. Usually the answer was 'no', silence or fast typing heard on the line to take down notes! Worst of all, I was not advised that offers made within the first 4-6 wks of marketing are usually the highest. I suppose I should've known this but I was relying on the 'professional' to point out every salient point - lesson well learned. I missed out on the perfect buyer because I thought I could achieve more and I was not advised otherwise, just given repetitive mentions of the buyer's position and what % of the asking price was being offered. At this point I should have been told just how good that % was and what the comparisons were, and how it's more likely to be my best offer being fresh on the market. I wasn't. Not good enough to persuade me (or likely any vendor) receiving an offer in the first week a fair chunk below asking price. Going against my gut instincts, I eventually took their advice to drop the price - twice - which was their only suggestion for gaining more interest and as I thought, has made zero difference. Throughout my time with Taylors, I put forward a multitude of suggestions to enhance my property's online/advertising presence and ideas for viewings, which was met by a slow responding, 'Oh, we've never done that before' or long periods of silence where after my pushing them to research how to do things, finally tried them. In addition, their fee, whilst negotiated down to the lowest comparable I received, is only 'all inclusive' upon sale; you'll have to pay for your professional photos up front and they only explain this to you just as you're about to sign on the dotted line. As there's been no sale, I can say goodbye to £149; had they agreed to reimburse the monies paid after everything I've been through (I have had serious health concerns during the process, something they were made aware of and is the main reason I have to sell), they would certainly have redeemed themselves to some degree, not least just by showing some goodwill. But instead gave me some nonsense excuse that the photos have already been used in advertising but I'm welcome to keep them. I'm still waiting to receive these but what use are they anyway? A keepsake?! All estate agents want new photos taken and rightly so! I've lost essential time and money working with Taylors and don't feel at all confident selecting another agent after this experience. If you're looking for an estate agent who is knowledgeable, innovative, really knows the market (as well as the ins and outs of your home), will only send you suitable potential buyers - no time wasters - and give you the best advice they have based on their demonstrable success and experience, I wouldn't recommend Taylors. If you want the cheapest agent you can find who are nice people, relaxed and fairly good communicators (which is why they get 1 star), Taylors is your choice. p.s. It's interesting that the majority of the reviews here are about lettings... perhaps this element of the business is better than sales.

Vicky · 29 July 2019

★★★★★ 5/5

Google

Selling the in-laws house after they died Taylor's have been fantastic they set up an open day and found us several buyers we started the process but unfortunately approx 12 weeks in our buyer pulled out leaving us all devistated but Mohammed,George and the rest of the team did another open day and found us another buyer Today the sale was finalized we cannot thank Mo and the rest of the team enough total professional all the way through would not hesitate to recommend thank you

Karen · 29 July 2019

★★★★★ 5/5

Google

I have a portfolio under Natalie’s management for a few years now. she and her hard working team really take care of our interests and proactively help us to resolve many issues too I’d not hesitate to recommend other landlords to consider Natalie’s (and team) services

Alan · 20 February 2024

★★★★★ 5/5

Google

Taylor's have acted quickly and efficiently to any questions I had when viewing the property initially and while renting the property, during these first three months of the tenancy. I am confident that if I have an issue, that it will be given the appropriate attention needed and a solution will be found . Taylors staff are friendly, very approachable and have guided me through the rental process with clear explanations.PositiveResponsiveness, Professionalism

Caro · 21 June 2021

★★★★★ 5/5

Google

It is rare to find oneself in a position to praise the strengths of an industry usually frowned upon, however I must give lots of compliments and appreciation to the staff at Taylors in Oxford for negotiating our mortgage and selling my fiancées property. Assisting in our new purchase. I must point out the two members of staff who we feel worked above and beyond and tirelessly to help our house sale and purchase go through seamlessly, Sophie Kennard (Negotiator) and Gemma Leavey (Mortgage Advisor). They are a credit to your organisation and we know without their help and commitment we would have struggled to meet our completion day. Well done Oxford branch. Very professional and always step up to the mark to get the job done.

Roy · 31 July 2018

★★★★★ 5/5

Google

I have been searching for the right property for a while and was quite specific with what I was looking for. I was contacted regularly with updates and received texts of any new properties they thought I would be interested in. They managed to find me exactly what I was hoping for and the team were fantastic in negotiating terms with the Landlord so I could move in quickly...3 days later!! Smooth work guys! Thank you again.

Jacob · 29 July 2019

★★★★★ 1/5

Google

Verging upon criminals. Repeatedly asked us for rent that had already been paid. Took out rent from one of my housemates, after the lease had ended. Didn't pay our deposit back for our rent, despite having clearly agreed a fee. Dodged our calls and general tried to avoid us. Only resolved when we threatened to take them to small claims court. Then tried to claim that we hadn't returned all the keys, despite having an email thread that confirmed otherwise. They will try and take all the money you have by whatever disingenuous means. NEVER USE THEM PS. Jack Strickland who has given a five star review is one of the people we were in contact with at Taylor's.

Mblacket · 15 January 2016

★★★★★ 5/5

Google

Taylor's have acted quickly and efficiently to any questions I had when viewing the property initially and while renting the property, during these first three months of the tenancy. I am confident that if I have an issue, that it will be given the appropriate attention needed and a solution will be found . Taylors staff are friendly, very approachable and have guided me through the rental process with clear explanations.

Caroline · 14 March 2021

★★★★★ 5/5

Google

Fantastic contact, very nice and profesional People ( Mo and Sanaz), answering all the questions and queries very quickly. They are to help and that is exactly what they are doing in a fantastic way. If you will ever concider using this agency ,dont concider just DO IT :) Huge recomendation from my site! Thank you so much guys for your help during the whole proces wish You all all the Best:)PositiveProfessionalism

Agata · 30 August 2020

★★★★★ 5/5

Google

Sean, Natalie and Joanne handled our rental arrangement perfectly even though it was taking place over the festive period, when most would be closed and went and above and beyond in spite of our demands. Fantastic service, would recommend to anyone

Chris · 20 February 2024

★★★★★ 5/5

Google

I’ve been using this branch for many years and the service is always excellent, with good communication and knowledge. They are always professional but with a friendly smile and nothing is ever too much trouble, they go above and beyond. Highly recommended.

Mandy · 22 December 2023

★★★★★ 4/5

Google

Taylors are always very helpful and professional when dealing with my properties and respond when I get in contact with them. One of my buildings is an HMO and the Regulations are difficult to navigate. They do this well.

David · 20 February 2024

★★★★★ 5/5

Google

This is the second time in so many months Taylor’s have gone above and beyond. Especially the manager and staff. I will continue to let my property’s through them and hope this review will inspire everyone else.

Derek · 20 February 2024

★★★★★ 5/5

Google

This is the second time in so many months Taylor’s have gone above and beyond. Especially the manager and staff. I will continue to let my property’s through them and hope this review will inspire everyone else.

Derek · 16 February 2024