Trusted Agent profile · Bedfordshire, Northamptonshire, Hertfordshire and more
Verified
★★★★★
2,570 reviews across 23 offices and 1 platform
Taylors Countrywide has 23 offices, in Cardiff (two offices), Bedford (three offices), Luton (three offices), Milton Keynes (two offices), Oxford, Northampton (two offices), Bristol, Dunstable, Biggleswade, Watford, Peterborough, Hitchin, Wellingborough, Sandy, Letchworth Garden City and Huntingdon (Bedfordshire, Northamptonshire, Hertfordshire, South Glamorgan, Buckinghamshire, Cambridgeshire and Oxfordshire). Together they have 2,570 reviews on 1 platform, rated 4.3 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Matthew and the team were fantastic at securing me a price I was particularly happy with, 102% of the asking price, in a really great timescale. Their knowledge ...Read the review from sellers
These guys are absolutely terrible. We 'purchased' a property with them two months ago and received no updates at all. They didn't reply to any phone calls or ...Read all 3 from buyers
Taylors Countrywide's 23 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI spoke to Alice a few weeks ago and she was able to find me the perfect place by just having one phone call with her. I was very impressed how professional and helpful she was. Would definitely recommend!PositiveResponsiveness, Professionalism
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleReally happy with the correspondence with a Taylor’s. Alice in particular has been great, and made the process of applying for our new place so much easier! Thank youPositiveResponsiveness, Quality, Professionalism
Hi Eriu, thanks for your wonderful 5* review. Alice and the rest of the team really appreciate it. Best wishes, Graham @ Customer Relations.
5/5
GoogleEllie and Victoria (as well as James, albeit only interacted very briefly with him) have been a delight - responsive, professional and accommodating. Any possible delay we have seen have only been due to how the market is rather than the agents / agency themselves.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleFirst we made an appointment for the house we liked, then they called and gave the house to someone else on the pretext of the date mismatch and the owner of the house as an excuse. it's not fair at all. Absolutely unreliable.NegativeResponsiveness, Professionalism
Hi Sevda, Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
GoogleBeing a first time landlord the thought of arranging a tenant and learning the legalities is stressful. Taylors (james Gibson + Team) have supported me throughout the entire process and answered all of my numerous questions with haste. They also have extremely competitive rates. I would highly reccomend their services. Couldn't really fault them.PositiveResponsiveness, Professionalism, Value
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
GoogleA professional and very personalised service from the start. Taylor's was the only agency who seemed to be interested in helping us find a property and found us the perfect one on the very same day. Fantastic service which I would strongly recommend.PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing "personal" service. I have recently had the pleasure of dealing with Taylors Countrywide, specifically their Cardiff Bay Office. I required three separate apartments linked to my companies business operations in the South Wales area. I wont go into detail, but this proved to be extremely difficult due my own organisations set up, BREXIT and the COVID19 restrictions. However, a shining light emerged from the doom and gloom, Miss Maria Kemp. When I thought all was lost and I would have to start arranging hotels for my staff, Maria was able to guide me through the process and did all the running around, making calls and sending mails to get everything in order. All through this process Maria kept me informed, she never gave up (even though I had) and yesterday (assisted by the rest of the team) I received the keys to all three apartments. Job Sorted! Well Done Taylors. Thank you Maria and team.PositiveProfessionalism
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleTaylors sold us a house in Grangetown at the start of the year and subsequently secured a letting on the property for us following a refurb. Their sales team were extremely professional and diligent and nothing was any trouble throughout the purchase. Separately the lettings team were extremely helpful in explaining process and procedures to us as fairly new Landlords. Again nothing was any trouble. Communication throughout was superb. Would absolutely use both services again.PositiveProfessionalism
Many thanks for your outstanding comments and 5* review. Best wishes, Lucy, Customer Relations
5/5
GoogleVery good experience overall! All staff were very polite, friendly and happy to help. They responded to all emails/queries promptly and were very accommodating of our needs. The whole process was easy and stress-free for us! We would definitely use Taylors again following our good experience!PositiveResponsiveness, Professionalism
Thanks for the excellent 5* review and kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleEllie and Victoria have been brilliant throughout the applying to rent process - very friendly, responsive, polite, professional, and thoughtful. They have made the whole process a lot less stressful than it might have been, and we are now looking forward to our new flat!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlice and Maria have both been incredibly during our journey in finding the right flat. Maria would always send me an email when new flats come up and would always make sure they were in our price range with the qualities we were looking for. She's an amazing help and was super responsive (even when I'd email late at night!) Alice took over to help us with the flat we're currently hoping to move into and she's been a dream. I always receive an email back from Alice within 10 minutes, she's incredibly kind, friendly and will go out of her way to help as much as possible. I'm so thankful to both of them for making this as smooth sailing as possible, couldn't recommend Taylors enough!!PositiveResponsiveness, Quality, Professionalism
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe staff at Taylors were really helpful and friendly when me and my partner were looking to rent a flat in Cardiff. They made the process really smooth and were able to answer any questions that we had. The staff member that showed us round the flat was really friendly and able to answer all questions. Would definitely recommend this estate agents!PositiveResponsiveness, Professionalism
Thank you for your amazing 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAs someone who was renting for the first time, Taylors really helped ease the process and assisted me the whole way through. I had been looking for the right property for over a month without much success (mostly due to the speed at which rental properties were being taken). I contacted Taylors regarding another property and spoke to Alice, who asked about what I was looking for in a property and took my contact details. Not even a week later, I was contacted directly with a property that was perfect for me, and was booked in to view the next day. After making an offer, the leasing process was very smooth with Taylors providing me with all the necessary information and documents, as well as answering any inquiries. Would highly recommend to anyone looking to rent, the customer service from Alice and the rest of the team was infallible.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this amazing recommendation and 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleFrom our initial meeting with James we felt confident that Taylors were the right choice as agents for renting our property. Very professional service at every stage, they have made the whole process a relaxed, painless experience. They were super quick in finding a suitable tenant, who is now happily living in our property. Great service, and much thanks goes to James, Vicky and Alice for all their helpPositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWith flats seemingly being snapped up overnight I've appreciated the communication from Alice with regard to helping me secure a new flat for rental. Always happy to help, she has made the stress of moving last minute a lot easier!
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleHad a great experience looking for a property with Taylors Roath, particularly with the amazing customer service from Charlie. All emails were answered immediately and she was so helpful throughout the whole process
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleMy second time letting via Taylors and they are always so friendly, helpful and happy to answer any questions :)
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleAmazing service with Charlie, she responded to my messages quicker than anywhere else! Was super flexible for a viewing & provided me with so much helpful information with answers to all of my queries. So professional and friendly :) will definitely continue my search with these guys! Thank you Charlie !
Thank you for your kind words and amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe wish to say thank you to Taylors Since our house search began and our first telephone conversation David Miah showed his passion and determination to help us finding the right property. After finding a lovely house he supported us throughout the purchase and assisted with his amazing patience and friendly attitude. David skills helped even with our most challenging requests, he kept us updated liaising between the parts involved and was always available to talk and reassure our concerns. Tank you Toni as well for working behind the scenes for us, we really appreciated your support We are very happy with our new home
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleEveryone at Taylors Cardiff Bay has been extremely helpful and have been great to deal with throughout the entire renting process!
Many thanks for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleTaylors has been fast, efficient and helpful all the way through the letting process and Alice in particular has been a real help. Looking forwards to moving in soon!
Thank you for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlice really helped us out when we were looking for something to find quite quickly. Was responsive and and helpful throughout the process of sorting our tenancy.
Thank you for excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing Experience! Possibly the quickest turn around for a flat ever! Alice was incredible at sort a last minute viewing and then securing the property for us. Couldn't be happier with the service received!
Many thanks for your fabulous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleNiall went out of his way to help us through the letting process - would happily use again and recommend
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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Cardiff (Unit 13) has the most, with 471 reviews rated 4.6 out of 5, followed by Cardiff (International Drive) with 327.
The 23 Taylors Countrywide offices, by town:
3 reviews from buyers, rated 1.0 out of 5 on average. For example, Gemma wrote: "These guys are absolutely terrible. We 'purchased' a property with them two months ago and received no updates at all. They didn't reply to any phone calls or ..."
