Trusted Agent profile · Bedfordshire, Northamptonshire, Hertfordshire and more
Verified
★★★★★
2,570 reviews across 23 offices and 1 platform
Taylors Countrywide has 23 offices, in Cardiff (two offices), Bedford (three offices), Luton (three offices), Milton Keynes (two offices), Oxford, Northampton (two offices), Bristol, Dunstable, Biggleswade, Watford, Peterborough, Hitchin, Wellingborough, Sandy, Letchworth Garden City and Huntingdon (Bedfordshire, Northamptonshire, Hertfordshire, South Glamorgan, Buckinghamshire, Cambridgeshire and Oxfordshire). Together they have 2,570 reviews on 1 platform, rated 4.3 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Matthew and the team were fantastic at securing me a price I was particularly happy with, 102% of the asking price, in a really great timescale. Their knowledge ...Read the review from sellers
These guys are absolutely terrible. We 'purchased' a property with them two months ago and received no updates at all. They didn't reply to any phone calls or ...Read all 3 from buyers
Taylors Countrywide's 23 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAlice and Victoria were very heplful and sorted out the whole process very quickly. Communication was very easy and they answered any question I had in a timely manner.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleDue to lockdown and everything is being done remotely, I have been worrying about flat hunting process a lot when looking for a place to move in last minute. Alice has been extremely helpful and understanding when I spoke to her, and quickly secured a flat without much hassle. I look forward to moving in soon and everything wouldn’t have been so smooth without help from Alice :)
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
1/5
GoogleAvoid at all costs. Incompetent and unprofessional with no care attitude to their clients. No wonder they have so many bad reviews.NegativeResponsiveness, Professionalism
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Dear Peter, thank you for your 5* review, Taylors Lettings appreciate your review. Kind regard, Lucy
1/5
GoogleWe were mislead by Taylors . Stay away from them . worst letting agency in our experienceNegativeQuality
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
1/5
Googlefor 2 weeks I have blocked the sewage drain, sewage flows into the garden. it looks like no one is going to help me !!!Any repair take so Long and itd never done good enough i will never use this agency again !!!!NegativeResponsiveness
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe level of service was excellent, I always had a call back when required, emails answered promptly, and tenent found quickly with good knowledge of the area, will arrange their services for my next propertyPositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleMortgage Consultant Barnaby Cleary was amazing from start to finish. He responded to any queries that I had straight away and made the whole experience run far smoother than I had expected. I would highly recommend him to anyone . Tony footitt was also quick to respond to any queries that I had and Shamir was very helpful too . Thank you allPositiveResponsiveness
Hi Tia, you're welcome and thank you so much for taking the time to leave us your fantastic 5* review. We really appreciate your kind words. Best wishes, Graham @ Customer Relations.
5/5
GoogleI want to say big thank you to Shamir. I know I am still in process of buying my first house. It’s a very stressful process. I was also very stressed from last couple of days but the way he responses to all my queries is amazing. Brother you don’t know your one positive response gives me hope. Brother Please keep helping me in the whole process. Your help and support is much appreciated. May god always bless you.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this tremendous 5* review and kind words. Kind regards, Lucy, Customer Relations
5/5
GoogleI dealt with Ellie when getting my mortgage as a first time buyer. Very helpful and professional. She kept on top of me with what I needed to get in place for her to be able to organise the mortgage application and was a pleasure to deal with throughout the whole process. Highly recommendPositiveResponsiveness, Professionalism
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleTaylors were amazing throughout the purchase of a property. Their communication was fantastic. David in particular who was friendly, responsive and nothing was too much trouble. Both David and Tony aided in pushing the transaction through and kept me more up to date than my own solicitor! Barnaby helped with the mortgage and again his service was fantastic and faultless. I would highly recommend these guys if you want a 5 star service. Thank you for all your help, I am loving my new home :-)PositiveResponsiveness, Quality, Professionalism
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
5/5
GoogleTaylor's have acted quickly and efficiently to any questions I had when viewing the property initially and while renting the property, during these first three months of the tenancy. I am confident that if I have an issue, that it will be given the appropriate attention needed and a solution will be found . Taylors staff are friendly, very approachable and have guided me through the rental process with clear explanations.PositiveResponsiveness, Professionalism
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
Googlefor 2 weeks I have blocked the sewage drain, sewage flows into the garden. it looks like no one is going to help me !!!Any repair take so Long and itd never done good enough i will never use this agency again !!!!NegativeResponsiveness
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleEveryone I spoke to was really helpful. Ian went above and beyond to sort out problems. I would definately recommend.
Many thanks for your brilliant 5* review and recommendation! Best wishes, Lucy, Customer Relations
5/5
GoogleI've had a great experience selling my property through Taylors. They quickly found me a buyer however my solicitor was letting me down, not making any progress with the sale. Taylors jumped in and have worked really hard ensuring it went ahead. Special thanks to Pete and Elle for putting the time in!
Many thanks for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWorked with Jonathan at Taylor lettings to find a suitable tenant. Jonathan came across as professional, friendly and always kept me updated with any progress. I enjoyed working with him.
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
GoogleLeaving tenants without hot water for over 7 weeks, despite numerous phone calls reporting it and chasing it. I wouldn't be paying the rent until it was sorted, diabolical service.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleSteven and the company did a fantastic job. It was quick, efficient and very professional. I was very satisfied. They have made entire process so much easier. Steven and the company went out of their way and beyond. Thanks again!
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleEarlier today I visited this agency with my girlfriend to look for a property to rent. The letting agent had incredibly poor customer service. We felt incredibly unwelcome as he constantly avoided eye-contact and looked like he is holding back on laughing in our faces. He was so condescending and sure that we wouldn't be able to afford anything that he didn't even give us his card. When I asked him to email me some choices he said I should contact them later and gave me his colleague's card. Sadly the agency had several properties that we can afford, but we won't be coming back.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
Googlemy experience of moving was a nightmare but not due to Taylors. I found Lauren to be amazing and at times my saviour when it got really tough. Right till the end she supported me and chased continually in order to allow me to complete on my purchase. I also found ray and jack to be very helpful and supportive. I would highly recommend Taylors as they helped me to finally get my dream home, Jan gregory xx
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleLauren was very helpful when it came to purchasing my first property through Taylor’s and was the best agent I could have asked for. She acted with integrity, was very honest and professional and kept me frequently updated throughout the process. The rental process has also gone very smoothly and both Jonathan and Steven are very helpful and timely with their responses. They are also both very receptive to my needs and expectations.
Hi Marc, Thank you for your great comments about our Estate Agency team and I will make sure your comments are passed on. Should you wish to discuss your lettings concerns please do contact us at review@countrywide.co.uk. Kind regards, Scott @ Customer Relations
5/5
GoogleI found everyone at Taylors to be extremely friendly, helpful and professional. Throughout the process I had contact with Jack, Raymond and Lauren, all of whom provided a top quality service and knew everything about my case. Lauren was my main point of contact and I can honestly say she was wonderful. Without her I would have been much more of a stressed mess! I must also add, just after the first lockdown, I was frustrated with a few things (not Taylors' fault, by the way!) however the response I received from head office was immediate, polite and efficient, making them one of the best companies to deal with. Thank you, Taylors, we got there in the end!
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleA quick note to say how pleased I was with Lauren and Jack, for all their hard work in making my house purchase as easy a process as possible. A big big thank you.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had the pleasure of dealing with Ray and Lauren from Taylors. I must say I was extremely impressed with them. I can highly recommend them; they were always on hand to answer my queries and questions regardless of how trivial they were. They kept me up-to-date on every part of the move. They worked extremely hard for me even though many obstacles were encountered throughout the process. I would definitely use them again!
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
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Cardiff (Unit 13) has the most, with 471 reviews rated 4.6 out of 5, followed by Cardiff (International Drive) with 327.
The 23 Taylors Countrywide offices, by town:
3 reviews from buyers, rated 1.0 out of 5 on average. For example, Gemma wrote: "These guys are absolutely terrible. We 'purchased' a property with them two months ago and received no updates at all. They didn't reply to any phone calls or ..."
