Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleEverything was going well until we returned the property. Three weeks after we left, the agency carried out a "professional" inspection, exaggerating everything. It looks like they were desperate to take money from our deposit in one way or another. Despite leaving the property in better condition than when we moved in, we were charged £250 for cleaning dust accumulated above the sockets. After almost a year, I am still waiting for the receipt. The company holding the deposit only sent an invoice and tried to trick me into thinking it was the receipt. Guys you could have just offered the cleaning service and I would have paid for it, I don't understand why you needed to mount such a scene.
Francisco · 24 June 2024 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 23 August 2024
Hi Francisco, we appreciate you sharing your experience with us. We apologise for any inconvenience caused during the inspection process. Please contact review@countrywide.co.uk for further assistance regarding the receipt. Thank you for your feedback. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGeorgia has been super in dealing with all my queries and issues as a landlord. She’s super efficient in resolving problems and deals them with upmost professionalism and dedication.
The only downside is the team can be hard to get hold of but always deliver when you do!
Omar · 12 June 2024 · Taylors Countrywide Bedford (Unit 7)
Agent replied · 19 June 2024
Omar, many thanks for your marvellous 5* review and thanks for your kind words regarding your experience with our lettings team. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleIf I could give less than 1 star I would. I would never rent from this or any other associated companies ever again and I wouldn't recommend them to anyone.
The experience I had from the time my tenancy ended until I had my deposit partially returned was nothing short of farcical. Their lack of communication and unwillingness to help or address any of my concerns made the process of moving significantly more stressful than it needed to be. They were far more interested in money, they have no desire to provide a decent service for their tenants.
I ended up losing a portion of my deposit for which was completely unnecessary cleaning purely due to the fact that I was given the run around from the day I moved out. Had I not reluctantly agreed this saga would still be ongoing and I wouldn't have had any of my money returned. They repeatedly lied about the reason for a sudden increase in this pricing, refused point blank to provide an invoice, refused to listen to any concerns I had and effectively refused to discuss anything until I threatened to seek legal advice. Only then did I receive a phone call. This person was unable give any reason or address any of my concerns, and could not tell me why I was unable to have any sort of invoice. They also lied that the landlord had contacted me when he had not. Even after agreeing to pay these (illegal) cleaning fees just so I could be done with the whole situation it still took a further email and telephone call to have my money returned.
Absolute joke of an agency. Avoid at all costs. If you do happen to rent with them take photographs of everything because they will use any excuse under the sun to keep your money.
Jane · 12 June 2024 · Taylors Countrywide Northampton (4 Bridge Street)
★★★★★ 1/5
GoogleIf I could give less than 1 star I would. I would never rent from this or any other associated companies ever again and I wouldn't recommend them to anyone.
The experience I had from the time my tenancy ended until I had my deposit partially returned was nothing short of farcical. Their lack of communication and unwillingness to help or address any of my concerns made the process of moving significantly more stressful than it needed to be. They were far more interested in money, they have no desire to provide a decent service for their tenants.
I ended up losing a portion of my deposit for which was completely unnecessary cleaning purely due to the fact that I was given the run around from the day I moved out. Had I not reluctantly agreed this saga would still be ongoing and I wouldn't have had any of my money returned. They repeatedly lied about the reason for a sudden increase in this pricing, refused point blank to provide an invoice, refused to listen to any concerns I had and effectively refused to discuss anything until I threatened to seek legal advice. Only then did I receive a phone call. This person was unable give any reason or address any of my concerns, and could not tell me why I was unable to have any sort of invoice. They also lied that the landlord had contacted me when he had not. Even after agreeing to pay these (illegal) cleaning fees just so I could be done with the whole situation it still took a further email and telephone call to have my money returned.
Absolute joke of an agency. Avoid at all costs. If you do happen to rent with them take photographs of everything because they will use any excuse under the sun to keep your money.
Jane · 30 May 2024 · Taylors Countrywide Northampton (4 Bridge Street)
★★★★★ 1/5
GoogleWorst, third class, cheap service by them. They scam in the name of cleaning. We have to keep sending followup mails and call multiple times to get our deposit back. Even then, they took almost 3 months to return it.
@Taylors: I am not expecting your zero value sorry and response.
Manjunath · 29 May 2024 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 19 June 2024
Hi Manjunath, we're sorry to hear you feel this way. We take feedback seriously and would like to address your concerns if you could contact us via review@countrywide.co.uk with full details. Thank you for bringing this to our attention.
★★★★★ 5/5
GoogleThis was my first contact with the Taylors Agents ......and I will say, I will like to contact them again during my mortgaging. Niki, Katie , Natasha and anyone who have responded to me when ever i called were such a kind and diligent workers who portrait and show value to clients.
You guys were exceptional! Well done!
Juliet · 29 May 2024 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 19 June 2024
Thank you juliet chaiamaka adindu for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am very happy with that agency and specially with Ian.I am very thankful to him for the fast service he has done.
Arben Martini
Ismail · 29 May 2024 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 19 June 2024
Thank you for taking the time to leave us this tremendous 5* review Ismail Martini. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAvoid at all costs. They fail to act on maintenance and let the properties dusty and then say your move-out cleaning isn't professional despite we had a professional with us as they evicted us on section 21 but didn't want to go to court so knowing I use an electric wheelchair, so they switched the supply and told the company to restrict supply as property would be vacant. Illegal eviction in the end and lack of care for tenants. The taps got filthy because of the design and standing water but as you see it's sparkling. Everything left in a better state than when they gave us the keys.
Thomas · 28 May 2024 · Taylors Countrywide Bedford (32-36 Allhallows)
Agent replied · 26 August 2024
Hello Thomas Cundy, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFriendly staff
Professional
Dipin · 27 May 2024 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 24 October 2024
Many thanks Dipin for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGeorgie has really looked after us and has been amazing throughout, great communication and she went above and beyond for us as prospective tenants! We can't thank you enough for your help in finding us the perfect new home Georgie!
Jess · 27 May 2024 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 25 August 2024
Thank you for leaving us your superb 5* review Jess Mitchell. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am really thankful to IAN CAUSTON, SHARUKH & AASIA they helped me to sell my home very quickly, especially thanks to SHARUKH, who valued my house and brought the buyer and then offcourse IAN CAUSTON was really proffessional I ve been to him almost everyday but he was very calm and listen to me and made sure that the problem must be resolved. Thanks all.
Highly recommend 👌
Jawad · 22 May 2024 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 19 June 2024
Dear Jawad Iqbal, thank you for your kind words and for recognizing the efforts of Ian Causton, Sharukh, and Aasia. We are delighted to hear that they provided you with excellent service and helped you sell your home quickly. We appreciate your recommendation and are pleased that you had a positive experience with us. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing Taylors Sales and Letting Agents Leagrave.
★★★★★ 5/5
GoogleA move can usually be a daunting experience but the team at Taylors made it anything but. My partner and I were provided an exceptional service, and I wouldn't hesitate in using them again in the future.
Sam · 21 May 2024 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 20 June 2024
Many thanks Sam John for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReview of Taylors but actually for Cam... He was an excellent negotiator, quick to respond to calls and emails and an all round legend that helped me find a property that met my needs. Highly recommend him if you need to find a property in Cardiff.
Rhi · 21 May 2024 · Taylors Countrywide Cardiff (Unit 13)
★★★★★ 5/5
GoogleWe highly rate the service received by the whole team at Taylors. Being first time renters, they have guided us through the process and always been accessible. Our flat was rented very quickly. From the first meeting with Keira and Harriet to ‘let ‘achieved by Cameron we cannot fault our experience. Thank you.
Lynda · 21 May 2024 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 20 June 2024
Lynda many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI could not have asked for a better agent.
Myself and my partner moved from outside of Cardiff, and the situation meant we could not have access to viewings or information properly. We were very lucky to have been given Georgia as our agent. She made the process simple and easy, always willing to help and nothing was too much trouble.
Georgia made the process as stress-free as one could of asked. Thank you so much! If we could give a sky worth of stars as a rating we would!
Joshua · 21 May 2024 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 20 June 2024
Thank you for your kind words, Joshua! We are thrilled to hear that Georgia provided you with exceptional service and made your moving process stress-free. We appreciate your feedback and are delighted that you had a positive experience with us. If you ever need assistance in the future, feel free to reach out. Thank you for choosing Taylors Sales and Letting Agents Cardiff Bay!
★★★★★ 5/5
GoogleWe have been renting a property for some time now. Natalie and Sean have always been most professional, and willing to step in to help us resolve issues when the property managers were off duty.
Once, when the washer has broken down for 3 months, Taylor’s stepped in and got their electrician to deliver the washing machine on the same day.
We feel the ‘after sales’ service here is great and feel looked after.
AroruA · 21 May 2024 · Taylors Countrywide Oxford
Agent replied · 20 June 2024
Many thanks AroruA for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI will not use these Agents again as they do not look after your property at all. Their management service is so poor my tenant resorted to the Housing council and things have got worse.
Dealing with repairs, council, and the agents have been a real nightmare.
Ashwin · 20 May 2024 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 19 June 2024
Dear Ashwin, we are sorry to hear about your experience. We take feedback seriously and would like to investigate this matter further. Please contact us directly via review@countrywide.co.uk so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention, Scott @ Customer Care
★★★★★ 1/5
GoogleLiving above a flat managed by Taylors has been a nightmare. The bedroom window of the flat below has been sealed with just a piece of cardboard for years, and despite numerous complaints, the landlord/Taylors has failed to make repairs. This negligence has not only caused us significant emotional and health distress but also a persistent and disturbing drilling noise, which the building management blames on the broken window. For the past four months, our life has been unbearable due to Taylors' lack of action. It's disheartening to deal with such a money-minded business that shows little concern for tenants, topped with an insensitive staff.
SHEKHAR · 20 May 2024 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 19 June 2024
Dear Shekhar Suman, we are truly sorry to hear about your experience living above one of our managed flats. We take all feedback seriously and will investigate this matter further to ensure that necessary actions are taken promptly. Thank you for bringing this to our attention. We would ask you to contact us so we can discuss this with you via our compliance team review@countrywide.co.uk kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleDO NOT RENT WITH TAYLORS,
We rented for 1 year with Taylors. Once we moved in we realised we had no heating and no hot water. We informed Taylor’s and their response was “Well you’ve signed the contract now, you can’t leave’”. For six months we fought to get our hot water and heating fixed but they would just ignore our emails and calls. We had to resort to contacting the private sector council who would force Taylors to take action. Temperatures inside the house would not go above ten degrees and that’s with the heating on for a numerous hours. Once you’ve signed the contract with Taylors they will no longer care about your well being or the living conditions of the property they manage.
Rachel · 20 May 2024 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 19 June 2024
Hi Rachel, I am sorry to hear that you felt so unhappy with our service that both yourself and Daniel felt the need to leave negative reviews. When we were made aware that there was no heaters in the bedroom we arranged with the Landlord to install heaters which were installed in a timely manner. You were advised that legally you have signed the tenancy agreement and therefore could not simply vacate without the Landlords mutual consent however this was not in response to you reporting maintenance issues but instead was a reminder of the legal commitment you made when signing the tenancy agreement. As far as our records show, there is no report of you reporting a lack of hot water.
★★★★★ 5/5
GoogleI am very delighted with the assistance i received from Natasha Lucas in my search for a property. She made sure we stayed upto date with our application process. I do hereby recommend anyone looking for a trusted agent to use Taylors you wont regret. Thanks Natasha a million times!!
Brendon · 20 May 2024 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 19 June 2024
Thank you for leaving us your superb 5* review and recommendation Brendon Sanangurai. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
Google**AVOID THIS ESTATE AGENTS**
After one year of private renting with Taylors I can confidently say I will never be using them again.
They simply do not care about the property they are meant to look after and manage. Any issues you report they will disregard them completely. I had to report them to my local council due to the unliveable conditions they had put me in.
Contacting them is pretty much impossible. They do not answer phone calls or reply to emails.
After my tenancy finished they tried to charge me hundreds of pounds in cleaning fees. However I had the property professionally cleaned like they had advised me to do so since having pets. Even when I provided them with the invoice they still charged me a smaller fee for cleaning. The property was left in a much better state than what it was in when I moved in. Taylors expect the property to be perfect when you leave but is far from that when you moved in. They will do anything to not give you back the full deposit.
Daniel · 20 May 2024 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 19 June 2024
Hello Daniel, I am sorry to hear that you felt so unhappy with our service that both yourself and Rachel felt the need to leave negative reviews. To address some comments made in your review. I am aware that calls were always returned. I understand that at the end of the tenancy you were directed to our deposits team and we were unable to assist during the calls however unfortunately we do have different teams who deal with different aspects of the property management and whilst we always try to assist where we can sometimes this is not possible.
In regards to your point surrounding the deposit deductions, deposit deductions are negotiated and agreed between the Landlord and the Tenant. Taylors Lettings do not benefit from deposit deductions we merely pass on the Landlords comments. Should you not agree with the Landlord deductions you are always provided with the option to dispute this and an independent adjudicator will review the evidence.
★★★★★ 4/5
GoogleThanks to Ian and the team for a smooth 1st house buying journey
Esther · 20 May 2024 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 19 June 2024
Thank you for your kind words, Esther! We are delighted to hear that Ian and the team helped make your first house buying journey a smooth one. If you need any further assistance in the future, please do not hesitate to reach out. Congratulations on your new home!
★★★★★ 5/5
GoogleTremendously helpful, efficient and speedy service received from Ian and the team at Taylors Leagrave. Unhesitatingly recommended.
Catherine · 20 May 2024 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 19 June 2024
Thank you for taking the time to leave us your 5* review and recommendation Catherine Stokes! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWao!!! This is the best service I have received in a long time. These people are out of this world; professional, dedicated and unwavering in making your dreams come true.
A million thanks, Ifzal.
Thanks for going extra length Ian. Shah, I can't thank you enough. Thumps up to all the staff at Taylors Leagrave.Weldone.
Samuel · 20 May 2024 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 19 June 2024
Many thanks Samuel for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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