Trusted Agent profile · Bedfordshire, Northamptonshire, Hertfordshire and more
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★★★★★
2,570 reviews across 23 offices and 2 platforms
Taylors Countrywide has 23 offices, in Cardiff (two offices), Bedford (three offices), Luton (three offices), Milton Keynes (two offices), Oxford, Northampton (two offices), Bristol, Dunstable, Biggleswade, Watford, Peterborough, Hitchin, Wellingborough, Sandy, Letchworth Garden City and Huntingdon (Bedfordshire, Northamptonshire, Hertfordshire, South Glamorgan, Buckinghamshire, Cambridgeshire and Oxfordshire). Together they have 2,570 reviews on two platforms, rated 4.3 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Matthew and the team were fantastic at securing me a price I was particularly happy with, 102% of the asking price, in a really great timescale. Their knowledge ...Read the review from sellers
These guys are absolutely terrible. We 'purchased' a property with them two months ago and received no updates at all. They didn't reply to any phone calls or ...Read all 3 from buyers
Taylors Countrywide's 23 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleKayleigh has been very helpful with finding my grandparents who are selling up to downsize to a bungalow, she is professional and patient and you need patience with my grandad lol, I would definitely recommend Taylor’s estate agents when looking for the perfect home
5/5
GoogleKayleigh was extremely lovely and helped me out so much! She made me feel very comfortable from the second I met her! I was extremely nervous as it was one of my first ever houses to view and she eased me in straight away :)
Ninthuja Uthayakumaran many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely recommend the team .From the very beginning they have all been brilliant. Especially Kayleigh who most of my dealings were with. She has made selling the house an easier process and less stressful Thank you to the team !
5/5
Google"Outstanding service! Cameron Jeffers, Jordan and Georgia were professional, attentive, and made the entire process smooth and stress-free. Highly recommend!"
Thank you for leaving us your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Google**Outstanding Property Manager: Helen Brock** Helen Brock has consistently proven herself to be an exceptional property manager, going above and beyond to ensure both my tenants and I are always satisfied. Her commitment to excellence is evident in every interaction, and her dedication to fairness and mediation is truly unparalleled. On numerous occasions, Helen has stepped in to resolve issues with a level of care and professionalism that is rare to find. She doesn't just manage properties; she fosters positive relationships and creates a harmonious living environment. Her ability to mediate fairly, balancing the needs of both the property owner and the tenants, speaks volumes about her integrity and expertise. What sets Helen apart is her proactive approach. She anticipates potential problems before they arise and takes swift action to address them, ensuring that everyone involved is happy and well taken care of. Whether it's handling maintenance requests with urgency or addressing concerns with empathy, Helen consistently goes the extra mile. In a field where it’s easy to be reactive, Helen’s forward-thinking and compassionate management style is a breath of fresh air. I couldn’t be more grateful to have her managing my property, and I wholeheartedly recommend her to anyone looking for a property manager who truly cares about the people she works with. Helen Brock is a true professional and a pleasure to work with!
Thank you for your terrific 5* review and recommendation. Thank you for your kind words regarding Helen and the Northampton team. Best wishes, Lucy, Customer Relations.
5/5
GoogleMyself and my partner bought our first property in February this year, and the Taylors team were absolutely amazing. With it being my first time even considering purchasing a property, I was feeling very 'deer in the headlights' when it came to finding a property, especially because I had such a limited budget. Sian was so incredibly patient with me, with my hundred and one questions , and even more so when my mum had a million and one more. Despite having an unconventional move from England to Cardiff, she really helped keep the process streamlined. James and Paige were also super accommodating, especially when I wanted to revisit the property numerous times to help build my Pinterest board and measure up for furniture. Overall, the team are absolutely amazing and really made me feel like they were just as excited as me to get the keys to my first home.
Thank you for taking the time to leave us your 5* review Ella Marie! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleA very, very irresponsible agency with an extremely poor experience, never recommended. A series of utility accounts were opened without authorization before moving, and bills were issued. What’s more, the deposit should be returned was delayed for month without refund.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleGeorgina and Aidan have been really helpful from viewing to moving in. The process has been pretty smooth. I hope my tenancy with Taylor’s continues to be a positive experience.
Thank you for taking the time to leave us your 5* review Passy! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleMany thanks to Helen @Countrywide who dealt with our tenant and therefore our property in resolving the urgent maintenance issue we had.
Thank you for taking the time to leave us this amazing 5* review Keith. Kind regards Lucy, Customer Relations.
5/5
GoogleWe have used Taylor / Countrywide to let our property for a number of years now and we are pleased to say they have always delivered on our requirements. Particular attention must be made reference Helen Brock who goes above and beyond in our experience.
Thank you for taking the time to leave us this tremendous 5* review Clive. Kind regards, Lucy, Customer Relations.
5/5
GoogleHelen Brock has been helping me with a change to my rented property. Super responsive to emails and has taken completely ownership of my questions and queries. Amazing service.
Thank you Jamie for leaving us your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleTaylors have managed my property for well over 10 years and in that time I have found Helen Brook's communication and ability resolving issues that arrive both quickly and efficiency for both myself and our tenant.
Thank you Terence for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have lived in the property for 9 years now and Helen brock is always so helpful with anything we need! Even down to a birds nest in the chimney.. lots of giggles about the birds but no problem big or small is a bother! We love living where we are and it’s always a pleasure dealing with property management.. thankyou!
Thank you for taking the time to leave us this glowing 5* review regarding your experience with our Northampton branch! Kind regards, Lucy, Customer Relations.
5/5
GoogleShout out to James! And Cameron! :) Everyone I’ve talked to from Taylors agency are simply amazing! Very polite, prompt to respond, acknowledging the needs of both landlords and tenants. Their assistance and service quality is beyond appreciated. I’m so happy I met Taylors agents to find my new home. Thank you so much!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleAvoid. Terrible management of the property I'm renting. The lift has been out of service for 2 months now. I have a window that is stuck shut (and has been since day one). Someone was supposed to come in and fixed it numerous times, but of course nobody ever showed up. All windows make a loud cracking noise (loud enough to wake me up at times) numerous times a day when the temperature changes. All I got from the agents was "We know what noise you mean". Nobody ever showed up to fix it. Intercom hasn't been set up yet, I don't think it ever will be. I'm not even mentioning the state the flat was in on move-in day. I kept reporting all those issues but there is no point anymore, nobody cares. The landlord doesn't feel they have a responsibility, and Taylors are happy with the current state of things because they get the money regardless. My advice would be to rent with someone else.
Hello Dariusz, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thanks Iyanda for your 5* review!
1/5
GoogleI would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!
Hi Louise, I'm truly sorry to hear about your experience and the issues you've faced. Please contact us at review@countrywide.co.uk so we can address your concerns directly and work towards a resolution. Kind regards, Lucy, Customer Relations.
5/5
GoogleGeorgia, Charlie and Aiden have been amazing, industrious and tremendously supportive throughout our searches for a property. Especially Georgia, she conveyed our concerns to the landlord patiently and enthusiastically, demonstrating a high level of professionalism. Sincerely thanks for all of their good jobs! They are highly recommended if you are looking for an agent to find a right property in Cardiff.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleHarriet Spittle Harriet has made our moving experience! She is very helpful and is super easy to get in contact with. As first time movers we needed all the help we could get and no question was a silly question with Harriet! We appreciate all your hard work and look forward to moving! A massive thank you!x
Thanks for the wonderful 5* review and your kind words Emma! Best wishes, Lucy, Customer Relations.
5/5
GoogleThey were very good at updating us throughout the process of securing our property. Georgia was extremely helpful and super lovely :)
Thank you for your 5* review Sara. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleBiggest shout out to Ifzal Aslam for the seamless and thorough support in securing our mortgage in the shortest possible time considering the process complexities and winning it for us. Thanks for going beyond to facilitate us in securing the dream home for us. Words can’t justify your level of support and service in this entire journey of ups and downs yet remaining firm on our goal and finally, you did it. It is a lifetime thanks Ifzal Aslam from us. Luckiest to have found you for our mortgage process. Highly highly recommended. Thanks again.
Thank you for your brilliant 5* review and thank you for your recommendation Mirza. Best wishes, Lucy, Customer Relations.
5/5
GoogleAside from needing to go in person to the office, my best experience renting. Joab and his team handled the process professionally and I had a smooth experience from viewing with John to finally moving in. They patiently answered my many questions professionally. Great guys.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleProfessional and knowledgeable team. Prompt in answering any queries and I was always kept up to date with the sale process
Thank you for your thoughtful 5* review Sylvia! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat Team at Taylors Leagrave. Have helped me through not only finding and recommending houses under my requirements but also my Mortgage. Big shout out to Ifzal Aslam for dealing with my mortgage. Has been very supportive and reachable throughout the process, from start to end. Great mortgage Advisor to go with :). Thank you Ifzal for all your support :).
Thank you for taking the time to share your experience and for your wonderful 5* review and your kind words Fahmida! Kind regards, Lucy, Customer Relations.
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Cardiff (Unit 13) has the most, with 471 reviews rated 4.6 out of 5, followed by Cardiff (International Drive) with 327.
The 23 Taylors Countrywide offices, by town:
3 reviews from buyers, rated 1.0 out of 5 on average. For example, Gemma wrote: "These guys are absolutely terrible. We 'purchased' a property with them two months ago and received no updates at all. They didn't reply to any phone calls or ..."
