Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleFrom the start to the finish of finding my new house, Tatenda has been fantastic. Very informative, transparent and continuously kept me up to date throughout all stages. The commitment Tatenda had for helping me find the perfect property …
Ellis · 13 November 2025 · Taylors Countrywide Northampton (4 Bridge Street)
Agent replied · 13 April 2026
Thank you for the amazing review! We are thrilled to hear that Tatenda provided you with exceptional service during your house search. We pride ourselves on transparency and commitment to our clients. Thank you for choosing Tatenda and Taylor's as your trusted estate agent. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI don’t usually write reviews, but this one’s well deserved. Outstanding service from start to finish, Tatenda goes above and beyond for his clients. Professional, reliable and genuinely invested in getting the best result. Couldn’t recommend him more, thanks so much Tatenda 🙏 …
Holly · 13 November 2025 · Taylors Countrywide Northampton (4 Bridge Street)
Agent replied · 13 April 2026
Thank you so much for your kind words. We are thrilled that you had a great experience with us, and we truly appreciate your recommendation. It was a pleasure working with you and we are always here to go above and beyond for our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI don't typically write reviews but I must give one to Tatenda who's been incredibly helpful through the stressful process of buying a home. They've got great service skills and have been really accommodating with my wishes so massive thank you to them.
Kelsey · 13 November 2025 · Taylors Countrywide Northampton (4 Bridge Street)
Agent replied · 13 April 2026
Thank you for taking the time to leave a review! We are so happy to hear that Tatenda provided excellent service and made your home buying process less stressful. Our team is always here to accommodate your needs and we appreciate your support. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWonderful young man called Brooklyn was very helpful with assisting me with my shopping .
Joe · 13 November 2025 · Taylors Countrywide Northampton (4 Bridge Street)
Agent replied · 13 April 2026
"Thank you for taking the time to leave a review! We're so glad Brooklyn could provide you with excellent service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Googlebrooklyn helped sort me a lovely deal on a home for me and the husband to be. great service.
Silver · 13 November 2025 · Taylors Countrywide Northampton (4 Bridge Street)
Agent replied · 13 April 2026
Thank you for the kind words! We are delighted to have helped you find the perfect home. Excited to welcome you and your husband to be into your new space. Cheers to many happy memories ahead! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat service from a brilliant team! I needed to value my property as I’m up in the air about moving right now and the first person I spoke to was Simon. He seemed very knowledgable of the current market, helped me book an appointment …
John · 13 November 2025 · Taylors Countrywide Northampton (4 Bridge Street)
Agent replied · 13 April 2026
Thank you for your glowing review and for trusting us with your property valuation needs! Our team prides ourselves on providing exceptional service and knowledgeable guidance. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleRating only, no written review.
Monday · 13 November 2025 · Taylors Countrywide Northampton (4 Bridge Street)
Agent replied · 13 April 2026
Thank you for your feedback and we’re sorry to hear about your experience. We’d appreciate the chance to learn more about what happened so please feel free to email us at review@countrywide.co.uk and we’ll be happy to look into it further.
★★★★★ 5/5
GoogleHad such a great experience with Tatenda at Taylor’s! He was super friendly, easy to talk to, and made the whole viewing feel relaxed and enjoyable. Gave me loads of helpful advice about buying and really took the time to explain things …
Alysia · 13 November 2025 · Taylors Countrywide Northampton (4 Bridge Street)
Agent replied · 13 April 2026
Thank you for your kind words! We pride ourselves on providing exceptional service and we're thrilled to hear that Tatenda exceeded your expectations during your visit. It's our goal to make the process of finding your dream home as smooth and enjoyable as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMr Greg Lowe steered us through the process with expertise. His experience and manner helped us make an informed decision.
Highly recommended
Stuart · 13 November 2025 · Taylors Countrywide Northampton (4 Bridge Street)
Agent replied · 13 April 2026
"Thank you for your kind words! We are thrilled to have provided you with expert guidance and are grateful for the recommendation. It was a pleasure assisting you in making an informed decision. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy experience with Taylor’s was seamless and speedy a massive thank you to Ariana Nedelcu who has reassuring, supportive and communicated with me through the whole process. Would highly recommend her.
Tsitsi · 13 November 2025 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
Thank you so much for your kind words! We're happy to hear that Ariana provided you with a seamless and speedy experience. We strive to provide excellent customer service and we're grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAriana Nedelcu was super lovely and helpful during my search. She was always quick to respond to my questions and made me feel a lot more at ease with the whole move! Thanks again, Ariana! I would definitely recommend!
Shai · 13 November 2025 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
Thank you for your kind words! We are so happy to hear that Ariana provided exceptional service and made your move less stressful. We will be sure to pass along your praise to her. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReally friendly company and Ariana especially was extremely friendly and knowledgeable. Very easy to deal with. Thank you
Anthony · 13 November 2025 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
"Thank you so much for your kind words! We strive to provide friendly and knowledgeable service, and we're thrilled that Ariana made your experience easy. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSonali is absolutely amazing at her job! The most down to earth, reassuring, attentive and lovely person to deal with throughout the most stressful process- what more could you ask for. Thank you, thank you, thank you for everything and all the support you gave us. I’m so so pleased we found you and will continue to use and recommend you to everyone we know!
Thanks again, the Adams family! X
Phoebe · 13 November 2025 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
Thank you so much for your kind words! We are thrilled to have provided you with a stress-free experience. We truly appreciate your support and look forward to continuing to serve you and your family. Thank you for choosing us and recommending us to others. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGood Job Harriet. That was really a good Service.
Aisha · 11 November 2025 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 11 October 2026
Thank you so much for your kind words! We aim to provide the best service possible and it means a lot to know it was appreciated. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAs a first-time renter in the UK and new to the country, I was nervous about the process. Taylors Cardiff Bay made everything smooth and reassuring from the start. Their team was patient and professional, explaining each step clearly and handling all paperwork efficiently.
A special thanks to Spencer, who was incredibly supportive throughout. He was always approachable, quick to respond, and genuinely helpful, his guidance made a big difference and helped me feel confident in securing my new home.
I highly recommend Taylors Cardiff Bay, especially to anyone renting for the first time or coming from abroad. Their service truly goes above and beyond!
HSIU · 11 November 2025 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 11 October 2026
Thank you for your amazing review! We are thrilled to have made your first renting experience in the UK a smooth and reassuring one. Our team takes pride in providing excellent service and we are glad that Spencer went above and beyond to help you feel confident in securing your new home. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleIn 20 years of buying and selling property, this is the least professional estate agent I’ve ever dealt with.
I went with Taylor’s based on google reviews, but regretted it almost immediately. On the strong recommendation of “branch manager” Sian I initially listed the flat as a “modern auction”, which I soon discovered is basically a scam to allow estate agents and auction companies to sell property quickly at greatly reduced value. I was offered 25% less than listing price, which I was then pressured to accept. I obviously declined.
I then (foolishly) gave Taylor’s a second chance and re-listed the property in the normal fashion, and eventually accepted an offer. At this point I assumed the sale would be straightforward, but Sian and co had other ideas. Things as simple as sending paperwork to solicitors became an uphill battle; at one point, legal documents for the buyer were sent to my solicitor, and vice versa. This took Sian 2 weeks to rectify, while refusing to take or return my calls, or accept responsibility for the extremely unprofessional mistake. I was consistently ignored and fobbed off. Sian also takes more annual leave than anyone I’ve ever heard of, and leaves her colleagues with no information about what’s happening. So I simply had to wait for her to return, when she proceeded to ignore my requests for information and accountability.
Communication continued to be laughably bad throughout the sales process, and the terms of the sale were even changed without my consent.
When the sale finally went through, months after the agreed date (due in large part Taylor’s ineptitude) the final insult was additional fees hidden in the small print of the paperwork. Despite signing up to a “fixed price” sales agreement, I was charged more than £100 on top for an ID check. Estate agents are legally required to do this check, however, reputable agents either do this for free or charge a maximum of £20. At Taylor’s, this is £120 + VAT. Truly the actions of a sleazy , money grabbing corporation. Which is in keeping with my entire experience of this company.
Thomasrspencer · 11 November 2025 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 11 October 2026
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing EAComplaints@Connellsgroup.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleUpdate review following sale of our Cardiff home. Very professional, friendly supportive estate agents. A huge thanks for the time of offer to completion of 8 weeks due to a team effort of Sian, Jack , Paige & Darren. We use the mortgage broker service also, Cerys who secured our finance. Thanks guys. Highly recommend you all. Make dreams become reality.
Steve · 11 November 2025 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 31 December 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAcross a wide range of services, Taylors S&L have consistently proved to be a superb Agency. I have nothing but the highest praise for the charming Ms Emily Edmunds who has looked after me from the start, as well as the lettings manager Charlotte. I was searching for a clean, modern self-contained one bedroom flat to rent in Cardiff while I look for a property to purchase, and the team at Taylors came up with a perfect property within days of my making an enquiry. They also dealt admirably with the issue of progressing my rental with the owners far more efficiently than the so-called vetting specialists who were absolutely useless in every respect. Taylors are part of a much larger group, and I can highly recommend them to any prospective client. Brilliant! Thank you.
Paul · 6 November 2025 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 13 November 2025
Thank you for your kind words and recommendation! We are thrilled to have provided you with a perfect rental property and excellent service from our team, especially Emily and Charlotte. We are committed to making the rental process as smooth and efficient as possible for our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI am a visiting scholar who rented a property in Oxford with my family through TAYLORS. This is an outstanding company with high efficiency and excellent customer service. They helped us find our ideal home.
I was particularly impressed by Louis, our Lettings Negotiator. His professionalism, responsibility, and kindness left a deep impression on us. He was always patient, responsive, and went above and beyond to ensure our needs were met throughout the entire process.
Thanks to TAYLORS and especially Louis, we have wonderful memories of our time in Oxford. I highly recommend this company to anyone looking for rental properties in the area.
Jifeng · 31 October 2025 · Taylors Countrywide Oxford
Agent replied · 30 December 2025
Thank you for choosing Taylors to help you find your ideal home in Oxford! We are so happy to hear that our team, especially Louis, made such a positive impression on you with their professionalism, responsibility, and kindness. It's our goal to provide outstanding service and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Google5 stars to Aidan and Emily, been very helpful and friendly with me.
Shoresh · 16 October 2025 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 13 November 2025
"Thank you for the 5-star review! We are so happy that we could assist and provide friendly service. It's always a pleasure to help our valued customers like you. We appreciate your support!" Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
GoogleReally good customer service from Emily.
Taylor’s found and vetted tenants within a couple of weeks. V pleased with the service.
Liz · 14 October 2025 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 13 November 2025
Thank you so much for sharing your positive experience with Emily and our team at Taylor's! We are thrilled to hear that we were able to find and vet tenants within a short time frame. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFantastic service all round. Very understanding and helpful.
Harry · 14 October 2025 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 13 November 2025
"Thank you for your kind words! We strive to provide top-notch service and are so glad to hear we met your expectations. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAidan and Emily have been fantastic throughout the process of us finding a new property to rent. From the initial consultation over to signing the keys, they have kept us updated, given sound advice and listened to all of our queries. Their communication was friendly, knowledgeable and professional. We would definitely recommend Taylor’s Estate Agents for finding your perfect dwelling!
ErinJess · 14 October 2025 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 13 November 2025
Thank you for your kind words! We are thrilled to hear that Aidan and Emily provided excellent service and helped you find the perfect rental property. We strive to provide knowledgeable and professional communication to all of our clients. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat experience with Taylors.Especially staff Emily was so helpful !!!Thankyou so much!
Stephy · 14 October 2025 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 13 November 2025
Thank you for your kind words! Our team works hard to provide exceptional service, and we are so happy to hear that Emily was able to assist you. Best wishes, Lucy, Customer Feedback and Support Team
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