5/5
GoogleAhmed Shahid Aziz has been very helpful in managing the utility billing with Switch2. …
Agent replied · 26 August 2023
Dear Rashmi, Thank you for your feedback and your 5 star review. … More
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)78 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA382 reviews · 357 on Google (4.8)19 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleAhmed ShaidAziz, is extremely proactive and very responsive to all issues that arise during his management of our property. Pleasant demeanor with strong problem solving skills he has been a real catalyst in ensuring a strong relationship …
Agent replied · 26 August 2023
Dear Martin, thank you for your detailed review and for your kind words for Ahmed. Great to hear that he was proactive, responsive & was great at solving problems, will make sure to share this lovely feedback with him. … More
5/5
GoogleHave been using JLL for past 10 years to take care of my property since I moved overseas. Previously, the services were usually cut and dry. Currently, am very happy and satisfied with the service of Ahmed Shahid Aziz. He really goes above …
Agent replied · 26 August 2023
Hi there, It makes our day to hear that we were able to provide you 5 star service thanks to Ahmed and we hope we can assist you another 10 years! … More
5/5
GoogleBest agent from start to finish of our purchase and selling process. Yasmin Forrester and Michael Chu have been instrumental in helping us selling our flat. Since the beginning they have been supportive of how we wanted to …
Agent replied · 26 August 2023
Dear Gisella, Thank you so much for your positive feedback! We're thrilled to hear you enjoyed your experience at JLL. Thank you for your kind words about Yasmin and Michael, … More
5/5
GoogleWe sold our place in Greenwich via JLL. I cannot express how fantastic the whole team at JLL Greenwich are. It was somewhat a very difficult sale, but the JLL Greenwich handled it all without us having to worry. Michael, Yasmin and Cheryl …
Agent replied
Dear Raza, thank you very much for leaving this fantastic review! Great to hear that even thought it was a difficult sale, but the team managed to handle it well and the whole process was smooth thanks to Michael, Yasmin & Cheryl. We will … More
1/5
GoogleJLL managed a property we rented at the River Gardens for a year. By far the most dishonest agents we encountered in over 10+ years of renting in London. …
Agent replied
Dear Kenneth, We are sorry to read your comments here. After looking in to your case we can see that your deposit release has been passed on to TDS and therefore JLL has no control over it. If you have any additional questions please do not … More
5/5
GoogleMy partner and I recently completed the purchase of our first house using the services of JLL. Specifically, we coordinated with the estate agent Michael Chu who from start to finish, from booking the viewing to contract exchange, was …
Agent replied
Hi there, Thank you for the 5* Google Review and for taking the time to share your … More
5/5
GoogleWe had the lovely Eilis show us around our viewing and she was super welcoming and friendly. Upon submitting our offer, we had last minute request on our end and she was always quick to respond and update. Offer accepted and she's been so …
Agent replied · 7 April 2023
Dear Luke, thank you for your kind words. It makes our day to hear that you've received 5 star service thanks to Eilis, also please to hear that she was welcoming, quick to respond and kept you up to date. We will make sure she will get the … More
5/5
GoogleEd and Michael were fantastic with selling our flat. The process was very smooth and much quicker than we expected. They were super responsive with our questions, gave sound advice and are all round incredibly professional and lovely …
Agent replied
Dear Shraiya, We are very grateful for your kind review! … More
5/5
GoogleMichael and the letting team have shown efficiency and professionalism from the start. My property was let out recently with a pair of lovely tenants found through JLL. From initial landlord on-boarding to tenants moving in, all of this was …
Agent replied · 7 April 2023
Dear Sunny, We appreciate you taking the time to leave such lovely comments about Michael, … More
5/5
GoogleJust recently moved into my new rental apartment and can't speak highly enough of the service received from Hanan at JLL. She was extremely responsive, managed to fit me in for a same day viewing, provided valuable advice and overall a …
Agent replied · 22 June 2026
Dear Simon, thanks so much for sharing your feedback about your recent search with Hanan, glad to hear she was responsive was good at giving advises and was helpful, we will make sure this will be passed on to her. … More
5/5
GoogleReally impressive service from Hanan, best letting agent out there! Hanan was very helpful, gave necessary advice, and was always available to answer our questions and queries. She supported us throughout, accommodating to our budget and …
Agent replied · 24 August 2024
Dear Hamza, Thank you for the 5* Google Review and for taking the time to share your … More
5/5
GoogleI have never experienced a service like I did with Adnan. He helped me find a flat to my specific requirements. He was not pushy-just kind, genuine and honest. I also contacted him for advice when I was looking at other properties as I …
Agent replied · 1 June 2023
Dear Netta, it's always amazing to hear that we've been successful in our goal of providing our clients with the best possible experience thanks to Adnan. We will make sure to pass on your feedback to him and the team. Thank you, JLL
5/5
GoogleI had the pleasure of working with Alessandra for my recent home rental and I must say, her service was outstanding. From the very beginning, she was incredibly responsive and always provided clear answers to all my questions. She went …
Agent replied
Dear Rick, thank you for leaving this fantastic review for Alessandra. We are happy to hear that she went above and beyond to ensure your experience was smooth and stress free and you would not hesitate to recommend JLL to anyone looking to … More
5/5
GoogleThe service with JLL has been smooth and efficient. After having viewed more than 30 flats over the course of a month, Hanan, our …
Agent replied · 1 June 2023
Dear Andrea, thank you for your 5 star review, it means a lot us! We are extremely pleased to hear that Hanan was massive help with finding your new home, specially after viewing more than 30 flats! We will make sure she will receive the recognition she deserves. Thank you, JLL
5/5
GoogleThanks to Ms. Hanan Qassem, I found a suitable place to rent in London. from the moment she answered my phone call inquiring about the apartment till sealing the deal, Ms. Hanan was very helpful, kind and extremely professional. …
Agent replied
Hi there, thank you for your detailed review for Hanan, it means a lot to us that you took the time out to share your feedback! We do all we can to provide our customers with the best service and it always makes our day when clients … More
5/5
GoogleWe have completed on our flat purchase in record time thanks to the professionalism and dedication of the JLL Finsbury Park team. Led by Adnan Tipu and with the support of Alessandra Di Meola, we got through an always anxiety ridden process …
Agent replied
Dear Dear Beatriz, We are very happy to hear you had great experience at JLL! What and achievement … More
5/5
GoogleWorking with JLL was a great experience for me, specially with Hanan Qassem. Moving from abroad is a big step that generates lots of uncertainties and …
Agent replied
Dear Eduardo, thank you for taking the time out and leaving 5 star review for Hanan. … More
4/5
GoogleRenting a property in the current market is stressful and tedious, but Alessandra was helpful and attentive throughout the whole process, ensuring that I can move in as soon as possible in spite of the numerous documental formalities …
Agent replied
Dear Pavel, Thank you for sharing your experience with us! Glad to hear that Alessandra has … More
5/5
GoogleHanan from JLL Woodberry Down was absolutely amazing and brilliant she provided an outstanding service for our first time renting process. I’m getting married in mid December and my main concern was finding a place before the wedding. …
Agent replied
Dear Billie, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service thanks to Hanan. Fantastic to hear that she was always available to answer any of … More
5/5
GoogleSuper grateful with everything I've done with JLL Woodberry Down, especially with Hanan. We had to go through an online viewing whilst being not in the country and complicated visa work but she's been always open and helpful with every …
Agent replied
Dear Soyun, Pleased to hear you had great experience at JLL thanks to Hanan, great to hear … More
5/5
GoogleMy partner and I were first time buyers and Adnan from JLL Finsbury Park was our estate agent. He was extremely professional, knowledgeable and a great communicator. …
Agent replied
Dear Louis, We can't thank you enough for leaving such a fantastic review for Adnan. … More
5/5
GoogleAbsolutely amazing service from our letting agent, Hanan! She was very friendly, showed up on time for viewing, always kept us updated and patiently responded to all our questions. Also, huge thanks Alessandra who helped us with all the …
Agent replied
Dear Mohamed, We are very grateful for sharing your feedback with us. Very glad to hear that … More
5/5
GoogleWe signed up with JLL for tenancy and management services. The service was friendly and professional. Beatrice Lukauskaite and Hanan Qassem assisted us with all our questions (no matter how small or big) and provided valuable advice on …
Agent replied
Dear Mehrunnisa, We are very pleased to hear you had a great experience with our Finsbury Park … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
