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JLL estate agents in London, Blackheath, Chelsea and 4 more

4.6

★★★★★ Excellent

5,400 reviews across 14 offices and 3 platforms

residential.jll.co.uk

JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

4,869

Reviews on Google

All 14 offices

Facebook logo

4.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

414

Reviews on Trustpilot

All 14 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Latest reviews from every JLL office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Emma and Raphael are just brilliant! They have let my property a series of times now, quickly and to great tenants. They are such a pleasure to work with. They communicate quickly and clearly. Their advice has always been spot on. They are high quality and totally efficient with everything they do. They have also been super helpful and introduced me to fantastic suppliers to help complete refurbishment works. I couldn't be in better, safer hands.

Kenton · 7 August 2024 · JLL City of London

Agent replied · 7 August 2026

Thank you so much for the excellent review. We value the feedback. It's a pleasure to work with you. Best E + R

5/5

Google

We have worked with Emma and Raphael from Houseman for 8 years and in that time we have found them extremely responsive, acting responsibly on behalf of the tenants and the landlords be it moving in, moving out or issues that occur during …

Steve · 6 August 2024 · JLL Nine Elms

Agent replied · 6 August 2026

Thank you for the five star review. You are a pleasure to work with.

5/5

Google

I cannot fault the service I received one bit. The Houseman team made my moving process stress free from start to finish. From the viewing with Raphael, to the referencing process with Emma. They were amazing. Emma was polite, professional …

Alisha · 6 August 2024 · JLL Nine Elms

Agent replied · 6 August 2026

Thank you for the five-star review. You have been a pleasure to work with. Emma and I wish you health and happiness in your new home. Raphael

5/5

Google

Emma and Raphael are just brilliant! They have let my property a series of times now, quickly and to great tenants. They are such a pleasure to work with. They communicate quickly and clearly. Their advice has always been spot on. They are …

Kenton · 6 August 2024 · JLL Nine Elms

Agent replied · 6 August 2026

Thank you so much for the excellent review. We value the feedback. It's a pleasure to work with you. Best E + R

5/5

Google

Just sold my house through DDM and despite some challenges along the way with complicated chains they were amazing throughout! Graham gave me a valuation and honest advice about the market and realistic expectations. Kate and Emily progressed the sale through to the end and were amazing! Weekly updates were often multiple times a week making sure I was fully in the loop and we made it to moving day. Thanks all, this is the second house I've sold through you and wouldn't hesitate to go anywhere else :)

Gemma · 6 August 2024 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you for the kind review and business Gemma, we appreciate it.

5/5

Google

Have been using DDM since 2012 as letting agents. They have been excellent at looking after the property and advising me of changes to legislation and how this affects the house. They are ready and willing to answer any query and usually get back quickly. The team are professional and diligent. Special thanks to Lynne who has helped me on many an occasion. You will not go far wrong if you use DDM for all your housing needs.

PHILIP · 6 August 2024 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you for the kind words and continued business Philip, we really appreciate it.

5/5

Google

Just bought a home that DDM were the estate agents for. I have to admit that they have been brilliant throughout in what proved to be a rather 'challenging' chain. Emily constantly kept me fully updated and tried her utmost to contact respective conveyancing solicitors to get things moving at every opportunity. Top service and I am seriously considering utilising their services in the future should I decide to sell.

Pilot · 6 August 2024 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you for the lovely review :)

4/5

Google

Very helpful, friendly staff who go that extra mile to support their clients.

Sheridan · 6 August 2024 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you Sheridan, we appreciate the lovely review.

5/5

Google

Brilliant service from Kate Jeffrey During the recent purchase of our new home.

Margaret · 6 August 2024 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you for the lovely review Margaret.

5/5

Google

I am very pleased to be able to award 5 stars to the DDM team in the Barton office. In particular, Kate Jeffery has exceeded my expectations in her role as Senior Propery Consultant, going above and beyond what I would consider to be good professional practice. She had guided us from the very beginning before we had taken the difficult final decision to sell my mother's property on her behalf. Sound professional advice based on a good, current experience of the housing market helped us to choose DDM as our estate agents and, as things have turned out, it has proved to be a very wise choice indeed. Kate has regularly keep us up to date with the progress of the sale and dealt with issues in her stride as they arose. I would have no hesitation in recommending Kate and the DDM team in Barton upon Humber to anyone considering selling or buying a property. Clive Rothwell

Clive · 6 August 2024 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you for the lovely review Clive, it made Kates day!

5/5

Google

Very professional and knowledgeable service. Kate is very professional and understanding around sometimes difficult sale circumstances. I would definitely recommend

Rachel · 6 August 2024 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you for the very kind review and business Rachel.

5/5

Google

I found Kate at Barton upon Humber office so helpful in what was a very challenging house sale. Thanks Kate and colleagues we are now settling into our new life thanks to y’all.

Andrew · 6 August 2024 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you for the lovely review Andrew, glad you're enjoying the new home

5/5

Google

We have been going through the sales process with DDM in Barton-upon-Humber. We have worked with Emily and Kate, both of whom seemed to feel the character of the house and have been really keen to take on the sale for us. Although we have had a number of issues in this tricky market with finding the right buyer for our family home, Kate and Emily have really been tireless with their efforts. We are hoping for a sale soon. I would thoroughly recommend selling through this company and from this branch, rest assured they will work hard to sell and leave you with a feeling that they are on your side, with confidence and experience.

Lindsey · 6 August 2024 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you for the lovely review and business Lindsey, we really appreciate it.

5/5

Google

Very happy with Kate and the team at DDM. A complicated sale which they worked tirelessly to get to completion on. Would recommend.

Grace · 6 August 2024 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you for the lovely review Grace, appreciate the business and kind words. Thank you for trusting DDM to sell your home.

5/5

Google

Many thanks to Kate and Emily at DDM Barton for the long awaited move. What was not an easy process the final push was epic, You did it. Many thanks Colin & Claire (brigg)

Colin · 6 August 2024 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you for the lovely review Colin, we really appreciate the kind words. Thrilled we got this over the line for you.

5/5

Google

From first contact, Kate & Emily provided a personal & supportive service. Moving house isn’t something you do often so being able to ask questions & what happens next was much appreciated. They kept me updated & thought ahead in things I needed to do to assist a smooth process. Genuinely very grateful & I have already recommended Barton DDM.

Rachel · 6 August 2024 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you for the business and kind review Rachel, we honestly really appreciate it. Hope you are all settled in in your new home.

5/5

Google

Absolutely amazing service from Kate at DDM The whole selling process from start to finish was handled by Kate, I could safely leave everything in very capable hands. Conferring with the buyer and my solicitor, I was always in the loop, anything I was unsure of or didn’t fully understand, Kate had the answers. If you are selling then I can 100% recommend DDM in Barton upon Humber and definitely Kate. Thank you for all the hard work 🙏🏻

Cheryl · 6 August 2024 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

It great to receive reviews like this Cheryl, it really made Kates Day. Thank you for taking the time to write this and trusting DDM with your property business.

5/5

Google

We couldn’t be more grateful for working with Emily at DDM! She has been an absolute star - One of the most professional, friendly and honest consultants we’ve ever had the pleasure of dealing with. From start to finish, Emily was quick and thorough, persistent when the going got tough and consistently kept us up to date with the process. Even under the stress of less-than-ideal external partners and agencies, Emily always got the work done. In the brief moments I’ve had speaking to Kate, she has shown the same appreciation and professionalism throughout. I don’t believe this process would have been so fluid without their expertise. If we ever come to sell, we know exactly who we will be speaking to!

Andy · 6 August 2024 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

We think Emily is a star as well Andy! thank you for the lovely review and kind words.

5/5

Google

Excellent, attentive and helpful service (going above and beyond expectations) throughout the whole selling process.

Ann · 6 August 2024 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you for the lovely review and business Ann, words like these make the job all worth while.

5/5

Google

We would always recommend DDM Estate Agents, Barton upon Humber Office. Emily is really on the ball, and so efficient, we had no issues selling our property, communication always excellent, with vendor, purchaser, and Solicitors, all questions answered without fail. On the odd occasions Emily wasn’t available Kate was also up to speed with our sale, everything was so seamless. It’s been a pleasure to deal with such professional understanding people at such a difficult time. Well done to you and highly recommended.

Graham · 6 August 2024 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you for the great review and glowing recommendation Graham, we really appreciate you and your business.

5/5

Google

DDM have been established in the area for as long as I can remember, bought my first house through them and have just completed my 2nd today. Kate & Emily dealt with my purchase at the Barton branch and Both have been really pro-active and professional throughout the whole process. Every question or issue has been resolved asap. If you're thinking of selling or buying a home you can expect a great service from a well established estate agent. DDM gets 5 stars from me.

Andrew · 6 August 2024 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you so much for your fantastic review and continued trust in DDM! We’re honoured to have been part of both your first and most recent home purchases, it means a great deal to us. Kate and Emily will be delighted to hear your kind words; their proactive and professional approach is something we’re very proud of. Thank you again for your 5-star feedback and recommendation, we truly appreciate your support! The DDM Team

5/5

Google

Great experience dealing with professional people,I would highly recommend using DDM in Barton upon Humber.

Steve · 6 August 2024 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you for your kind words and recommendation! We’re so pleased to hear you had a great experience with our Barton upon Humber team. Providing professional, supportive service is always our goal, and it’s lovely to know that came through. Thanks again for choosing DDM! The DDM Team

5/5

Google

Update on completion: throughout the whole process, Kate and Emily have been professional and dedicated to obtaining a buyer for the house. The way they have done it has been so supportive, helpful and friendly. They have kept us updated at every stage and provided clear advice to help with decisions. Thanks to them both. Would definitely recommend if you are looking for an estate agent. Kate and Emily have been amazing getting the house to the stage where we are now on the market. Kate's valuation was honest and realistic and she clearly has lots of experience. She was so generous with her time with me talking through everything. Emily is the fount of all knowledge and nothing is too much trouble for her. The team who have prepared our brochure (photos, text and layout) have done a brilliant job and I wouldn't hesitate to recommend DDM Barton to others.

Louise · 6 August 2024 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you for the kind words and review Louise, we appreciate it.

5/5

Google

Just sold my property through DDM Barton. Everything went smoothly on our sale and we was reguarly updated and kept well informed. Thank you Kate and Emily 😁 …

Carlton · 6 August 2024 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you so much for your lovely review! We’re delighted to hear that everything went smoothly with your sale through our Barton branch. Kate and Emily will be so pleased to know their updates and support made the process easier for you. Thanks again for choosing DDM, we really appreciate it! 😄 The DDM Team

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Awards

The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about JLL

Which JLL office has the most reviews?

Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.

Where are the JLL offices?

The 14 JLL offices, by town:

  • Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
  • Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
  • Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
  • Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
  • City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
  • Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
  • Greenwich: 22 College Approach, London, SE10 9HY
  • JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
  • Kensington: 387 Kensington High Street, London, W14 8QA
  • Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
  • Manchester: 1 Oxford St, Manchester, M1 4PB
  • Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
  • Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
  • Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?

5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."

What do buyers say about JLL?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."

What do landlords say about JLL?

34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."

What do tenants say about JLL?

30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."

Has JLL won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.

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