Trusted Agent profile ยท Greater London, London and West Yorkshire
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5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe had a great experience with Eilis who is very responsive and professional. We felt supported and safe in her hands having to move flats at short notice. She was great in speeding things up and advising us. Thank you!
Dear Geanina, We're very grateful for your 5 star review, it means a lot! Pleased to hear Eilis was professional and great at giving advise. โฆ More
5/5
GoogleI had a great experience dealing with Tianne who helped me secure an apartment. She was honest, quick to address any of my questions and a credit to JLL.
Dear Jake, thank you for your feedback, I will make sure this is passed on.
5/5
GoogleGytis was very helpful from the initial viewing of the property to the handing of the keys! Very fast and professional company I would 100% recommend.
5/5
GoogleGetting our new rental flat with JLL has been super smooth! The whole process was really clear and easy, which we totally appreciated. Erjana was a massive help, keeping us in the loop every step of the way and making sure we knew exactly what we needed to do. Happy with the service so far!
Brilliant feedback to read, many thanks for taking the time to review.
5/5
GoogleI had an excellent experience with Tianne Harvey from JLL who helped me find and secure my new home. She was very helpful and the whole process went quickly and seamlessly also because of her. Thank you!
Many thanks for your feedback Marek, I will ensure this is passed on.
5/5
GoogleI had a great experience with JLL before my move-in. Amelia from the London City Office was extremely helpful, professional, and always quick to respond. Thank you for making everything smooth and stress-free!
Many thanks for your positive feedback.
5/5
GoogleRating only, no written review.
Thank you.
5/5
GoogleJLL Palmer Sam is really professional. He helped me sell the property successfully.
Many thanks Annette for taking the time to leave a review, I will pass this on.
5/5
GoogleWe had a pleasant onboarding in our tenancy, thanks to the team at JLL Greenwich. A shoutout to Eilis for the prompt support she's given us to sort things quickly, and Maham for the maintenance support.
Many thanks Joseph for taking the time to leave a review. I will make sure this is passed on.
5/5
GoogleVery efficient and friendly. Eilis has been a pleasure to deal with when renting a new property.
5/5
GoogleRating only, no written review.
5/5
GoogleI had a wonderful collaboration with Agent Tasif Mahmood. Great communication with clear instructions. Terrific guy.
5/5
GoogleNice service and support and the people very friendly Especially Tasif with all the great support ๐๐๐๐๐พ๐๐พ โฆ
5/5
GoogleEilis has been incredibly friendly, helpful, and responsive in helping me secure a new rental. Unlike past agents, who made me feel pressured and uncertain, Eilis was open, honest, and made me feel in control of my decision. Thank you! :)
5/5
GoogleEilis has been fantastic- really efficient and speedy communication!! Super helpful at a really stressful time!
Hi there, We're very grateful for your 5 star review! โฆ More
5/5
GoogleMr. Tasif is very helpful. Thanks a lot.
5/5
GoogleTasif Mahood is dedicated and practical, conscientious and responsible, careful and rigorous!
5/5
GoogleVery good service backed by incredible team of professionals.
5/5
GoogleWe were very happy with Ammanโs service!
5/5
GoogleIt was great working with Elish..
Thank you for your 5 star rating!
5/5
GoogleErjana has excellent market knowledge, gave pragmatic advice and was very professional. Many thanks
Dear Seyin, Thank you for your 5 star review! โฆ More
4/5
GoogleErjana was very helpful, and she was able to squeeze us in for a last-minute viewing. All the paperwork went through as fast as can be expected in the UK. Overall a smooth experience.
Thank you for your positive feedback and kind words for Erjana, we're certain she will be pleased. โฆ More
5/5
GoogleWe secured a flat with JLL and Eilis was our lettings consultant. She was friendly, very accommodating and explained everything to us thoroughly and would definitely recommend her :)
Dear Katrina, thank you for your feedback on your experience with Eilis, our lettings consultant. We're glad to hear that she was friendly, accommodating, and provided thorough explanations throughout your flat-securing process. Your โฆ More
5/5
GoogleTasif is really professional. Amman is really professional as well!
Thank you for your 5 star rating!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
