5/5
GoogleVery pleased with the service provided. Excellent agency to work with.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL reviews in London, Blackheath, Chelsea and 4 more
★★★★★
5,384 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,384 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on View Agents
All 14 offices
409
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE917 reviews · 663 on Google (4.7)77 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)13 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)12 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)34 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)20 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)8 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)1 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GooglePerfect service, we were helped by Sophie who negotiated the rent for us and was available out of office hours to show us the flat. We have not moved in yet, but so far 100% positive experience!
5/5
GoogleBrilliant staff, fast & efficient. Always a pleasure working with JLL
5/5
GoogleVery good service and fast and clear communication
5/5
GoogleVery profession helpful and kind staff. Thank you to Billy and Sophie
5/5
GoogleJLL at Canary Wharf have been very pleasant to deal with - friendly, professional and efficient.
4/5
GoogleI worked with Joanna Ludlow to search for a flat at Unex Tower in Stratford. Joanna was an absolute delight to work with. She clearly understood our needs and let us explore options before finalising something. Even though we could not …
5/5
GoogleGreat lettings team. Always quick to sort out any problems.
5/5
GoogleThanks to Sophie and the Team we are now living in a beautiful area of the city.
5/5
GoogleSophie and team were extremely professional and efficient... Superb service!!
5/5
GoogleJLL were very professional and were able to arrange a flat and move in at short notice.
5/5
GoogleThe service I have received has always been most efficient, helpful, speedy and done in a very friendly way. I could not ask for more and would recommend without hesitation
5/5
GoogleGreat service, both when looking for a property and once already in the property. Excellent.
5/5
GoogleVery competent and professional team, always helpful and friendly. Definitely recommend!
5/5
GoogleJen dawson gave us excellent service finding an apartment and then organising movingin, paperwork etc.
5/5
GoogleGreat service. Willing to go out of their way to help
4/5
GoogleI agree with the above comments. Basically, I had to move into a property quite urgently and they helped me move in almost like in 3-4 days. And also it is a trustworthy agency where everything is going through a very scrutinised process. …
5/5
GoogleExtremely good service from JLL. We always felt very looked after by Jennifer Dawson who managed our new tenancy, Highly recommended.
5/5
Googlehappy to appoint JLL to handle my property. Jll team have provide me the excellent service and very good cooperation attitude ...GREAT.
5/5
GoogleAmazing experience with JLL and especially with Jennifer Dawson who help us to find our beautiful appartment. She was always here to help us for any questions and really listening our needs. We visited only few appartments because she …
5/5
GoogleExcellent agency with very good staff...Sophie Webb was our agent who not only was there when we got our first rental apartment in the city but was there throughout with us even after that...she's indeed a customers delight !
5/5
GoogleAs an investor, I have worked with rental, management and sales at this branch of JLL and the experience has led me to add working with another branch in the City. The team combine a high standard of professionalism and responsiveness with being a genuine pleasure to deal with at all times. Thoroughly recommended.
5/5
GoogleI have dealt with numerous estate agents in the past but working with Sophie Webb ranks as my best experience. Very helpful, genuine and on the pulse/fantastic knowledge of developments within Canary Wharf.
5/5
GoogleSophie Webb has done a fantastic job - made the whole process really simple and straightforward. Many Thanks.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JLL
How many reviews does JLL have?
JLL has 5,384 reviews across its 14 offices, rated 4.6 out of 5 overall: 4,858 on Google, 18 on Facebook, 99 on View Agents, 409 on Trustpilot. Company-wide Facebook reviews for JLL are counted once, not once per office.
Which JLL office has the most reviews?
Canary Wharf has the most, with 917 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
