5/5
FacebookRating only, no written review.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL reviews in London, Blackheath, Chelsea and 4 more
★★★★★
5,384 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,384 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on View Agents
All 14 offices
409
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE917 reviews · 663 on Google (4.7)77 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)13 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)12 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)34 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)20 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)8 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)1 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Facebook5/5
View AgentsExcelency
This is to certify that we had deal with Jll Kensington Branch since 2014 through buying ,renting and managing our flat at 375 KHS and it was really an excellent Agent in all aspects and we are satisfied with all the services and jobs they are given to us.
5/5
View AgentsRating only, no written review.
5/5
GoogleJLL is a very professional agency. Their communication was both attentive and efficient from the beginning of our tenancy application. They were very helpful in connecting us with tenant services. JLL definitely goes the extra mile, and I couldn't be happier with the property we rent through them. Warmly recommend this agency.
5/5
GoogleHaving just let my house through using the services of JLL Blackheath and Greenwich, I am writing say that the letting agent, Halley, the manager Sarah and the administrator, Bruna, all did their job perfectly resulting in a timely and …
5/5
GoogleMichael was a delight to interact with, very quick in answering any queries, proactive, polite and very efficient. Overall I was extremely pleased with both Michael and the entire JLL team, the JLL service definitely felt premium throughout …
5/5
GoogleVery professional young team, always doing the extra mile to satisfy your expectations, personal experience from Stratford management team, very friendly and helpful. The best choice of comfort living in London for the last 10 years. …
5/5
GoogleBig THANK YOU to girls from 180 Stratford management team and all the rest of the staff for very friendly and professional attitude, always very helpful and really understanding. I am glad to deal with this young, energetic team. …
5/5
GoogleExcellent service with a smile and results! We were new to the UK market and JLL was very supportive through out the process. Peter did go above and beyond to make the deal happen for us and we will …
5/5
Google"JLL exceeded all our expectations from the start of our flat finding journey until we moved in. They offered excellent customer service, value for money and were very responsive when ever we had a query. They were never late and always …
5/5
GoogleThe JLL Finsbury Park office was instrumental in the sale of our property during the slow December period. Their focus on client relationship and detailed knowledge of the Woodberry Down Development make them the best-suited agency to …
5/5
GoogleWe had to find a property at fairly short notice, JLL made it effortless and we managed to get everything arranged with time spare. The paperwork was very easy (one of the first times i've done it all electronically). The team work hard, …
5/5
GoogleJLL were very helpful throughout the process of buying my flat. They were happy to arrange a few separate viewings at different times whenever I asked. They also sorted out removal of the old furnature and a professional clean. Big thanks to Rosie for her help!
5/5
GoogleWe have both rented and bought through JLL Finsbury Park now and we can highly recommend the service they provide. Rosie and the team at JLL are excellent. Rosie in particular helped to oversee the smooth purchase of our property; she …
4/5
GoogleJLL Team is very helpful searching tenant for us. we are landlord from oversea so sometime is bit difficult to communicate due to the timezone difference etc so far the service is pretty good. …
5/5
GoogleWe were really pleased with the service we received from JLL Woodberry Down. They helped us find the right buyer for our flat painlessly within just a few days & looked after all the viewings for us. They were responsive & helpful in the …
5/5
GoogleThe service provided by Rosie, Peter and Laura was fantastic. I bought a property through them and there were many complications in the transaction e.g. counter-offers, lack of communication between solicitors, Brexit etc. In facing these …
4/5
GoogleI very much appreciate the friendly and efficient attitude of all staff I have encountered. It has been the third year that my flat is rented out through JLL. The service could, however, have been much better if assistance can be given to …
5/5
GoogleJLL has provided an excellent service in leasing and managing my apartment in Canary Wharf since 2000. The team is highly professional and has always beat my expectation. Despite I am not residing in the UK, I have never encountered any difficulties with my apartment.
5/5
GoogleI've been working with numerous contacts within this office for over a year and find the service to be prompt, courteous, friendly and include the level of detail that I need. Any queries that I have, or information that I require are …
5/5
GoogleLast year , untill I meet with JLL Canarywarf, I had to spend 3 months to be able to find a flat. And after meeting with them it took only 1 week to find a perfect place and move into it. …
5/5
GoogleThey were very nice and helped us with everything. They were very friendly and helped us at all times.
5/5
GoogleI have dealt with Sophie Webb and she has provided an amazing support during my home search , very active and friendly professional !!!
5/5
GoogleI dealt with JLL for my recent property search. The process was seamless, from viewing to leasing and finally moving in. The viewing agent Joanna Ludlow went out of her way to help us with bespoke requests and a second viewing to ensure we …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JLL
How many reviews does JLL have?
JLL has 5,384 reviews across its 14 offices, rated 4.6 out of 5 overall: 4,858 on Google, 18 on Facebook, 99 on View Agents, 409 on Trustpilot. Company-wide Facebook reviews for JLL are counted once, not once per office.
Which JLL office has the most reviews?
Canary Wharf has the most, with 917 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
