Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,384 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,384 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on View Agents
All 14 offices
409
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSophie has just found me my new home. I move pretty often (yearly) and know what I want. She took my requirements on board and showed me only relevant apartments that matched my specifications. She was always on time for viewings and had …
5/5
GoogleVery professional and reliable.
5/5
Google100% happy with everything from first contact to moving into our new property. Jennifer has been fantastic throughout and regularly kept us updated on the progress of our application as well as always being ready to help with any queries we had. The whole team has been fantastic and can't thank them enough!
5/5
GoogleJennifer D from JLL has helped us to find a flat. She was very helpful, really beyond all expectations. All the paperwork and moving in routines were organised very efficiently. JLL's property management was very responsive. Highly recommended!
5/5
GoogleJennifer, Indra, and the team were all a pleasure to work with! They were quick to respond, patient and very knowledgeable. I would strongly recommend working with JLL.
5/5
GoogleProfessional service, prompt to reply and deal with issues, friendly and helpful staff.
5/5
GoogleHighly recommend JLL and particularly Joanna as she has always helped me find the ideal place that fits my needs. She understands what the client needs and delivers with impeccable service.
5/5
GoogleJust wanted to say that Sophie Webb was excellent in her support for helping me find an apartment in CW area. She was patient and very flexible. Much of the whole process being done while i was overseas. Really good. Thanks. Giles
5/5
GoogleGreat service. Very personable and attentive.
5/5
GoogleVery fast service and approachable staff members!
5/5
GoogleThere is a very small number of very professional real estate agents in London, and JLL are surely among them. Highly recommended.
5/5
GoogleProfessional, available and got a good outcome in short order. I would gladly recommend.
5/5
GooglePrompt response and professional service. My consultant Jennifer was knowledgeable about the market and was able to provide helpful professional advice.
5/5
GoogleConsidering that I had to close my deal within a very tight period of time, service was top notch, and everything worked out perfectly. Thank you JLL!
5/5
GoogleEfficient, if I have to describe my experience with JLL in one word, they understand your need and show you only what you really are looking for. the staff was friendly and helpful.
5/5
GoogleVery pleased with JLL’s professional and fast service as a real estate agency. Many thanks to my real estate agent Jennifer Dawson who was very kind and helpful.
5/5
GoogleExcellent service I would definetely recommend them. Especially broker agent Billy helped me to find my new house. He is very professional and approachable, ready to respond my request quickly.
5/5
GoogleA fantastic company with fantastic people on board. We rented an apartment from 2 000 miles away, communicating only from distance with their great team. Special thanks to Joanna Ludlow and Indra M., They have been great! The whole process was a pleasure, it was very well organised.
5/5
GoogleCompared to other agents in the area JLL stand out with superior quality, value and a reputation to match. I feel happy and comfortable to have such a competent and reasonable team as my lettings agents.
5/5
GoogleHighly recommend Billy Sio - great guy who takes time to understand what you are looking for but also offers alternatives for consideration. Super patient and very impressive service. Thanks Billy.
5/5
GoogleProfessional sales (thanks Joanna!) with a selection of good apartments and a slick onboarding & management process. JLL are in a different league to the lettings agents I've dealt with in the past ... a much better experience. Would definitely use them again.
5/5
GoogleMany thanks to JLL team and Jennifer for helping us get our home. The service provided was very professional and quick. They helped us close the deal in less than a week's time and helped us move in. The experience so far has been great and we hope it stays the same way. Thanks once again
5/5
GoogleJLL is the best ! We worked with a few real estate agencies to find a property to rent in London and I must say that JLL has the kindest, the most honest and the most efficient professionals we met. Also in my opinion JLL offer the most …
5/5
GoogleGreat Experience. Joanna was very helpful throughout the process. She helped secure a property for us to rent and negotiated with the landlord on our behalf to meet our move in date and even furniture requirements. …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canary Wharf has the most, with 917 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
