5/5
GoogleReally experienced company, I felt completely safe in their hands - second to none service
Agent replied · 29 August 2026
Thank you for the great review it's always a pleasure Lisa.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL reviews in London, Blackheath, Chelsea and 4 more
★★★★★
5,384 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,384 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on View Agents
All 14 offices
409
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE917 reviews · 663 on Google (4.7)77 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)13 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)12 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)34 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)20 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)8 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)1 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleExtremely professional and, somewhat unusually in this industry, people who are positive, proactive and focussed on the right outcome for both landlord and tenant. Wish there were more like this! Highly recommended!
Agent replied · 29 August 2026
Thank you for the review it was a pleasure to help you.
4/5
GoogleRaphael and Emma have always been friendly, efficient and effective agents who resolve any issue without fuss at the earliest opportunity.
Agent replied · 29 August 2026
Thank you
5/5
GoogleWhat wonderful, professional service. Only took 4 days to sell my property, excellent advice and support throughout the whole selling process. The Best Estate Agent ever. I can not praise them enough. Highly recommend.
Agent replied · 29 August 2026
Thank you for the kind of you I'm glad it all worked out so quickly for you we try our best
5/5
GoogleRating only, no written review.
5/5
GoogleJLL staff have been very helpful and supportive. Thanks to Hayley and Bruna for great job. Top class customer service.
5/5
GoogleHaving just let my house through using the services of JLL Blackheath and Greenwich, I am writing say that the letting agent, Halley, the manager Sarah and the administrator, Bruna, all did their job perfectly resulting in a timely and …
5/5
GoogleMichael was a delight to interact with, very quick in answering any queries, proactive, polite and very efficient. Overall I was extremely pleased with both Michael and the entire JLL team, the JLL service definitely felt premium throughout …
4/5
GoogleGreat people to work with and can definitely recommend them. Only slight thing to look out for is that they requesting the entire letting fee upfront which came as a bit of surprise.
5/5
GoogleRating only, no written review.
5/5
GoogleAfter two weeks of flat hunting we were referred to Michael in Lettings and he helped us secure a flat in Greenwich within a matter of days. He's honest and genuine approach is refreshing compared to other agents we have come across. I would definitely recommend him and JLL if you plan on renting in Greenwich.
5/5
GoogleFrom the first moment I contacted Michael Chu I received excellent service. Accommodating, helpful, informative, friendly, going the extra mile is all words that come to mind when I have to describe my experience. As a first time tenant I couldn't have asked for better service. Thank you again Michael!
5/5
GoogleThe JLL team of Hayley Paverley and Burna Faria was professional and quick for my first letting of my property at Arora Tower , and I am most happy with their service. Everything was done seamlessly and despite a tight deadline, they managed to get all the documentation done in time. A job well done!
5/5
GoogleWe asked JLL to look for a tenant for our new apartment in the new Portrait development in Lewisham. As we prefer to manage the property ourselves, all we required was an …
5/5
GoogleWe were lucky to find Hayley Peverley from JLL in our house hunting in London. She was very professional and very helpful always answering our questions. It was very easy contact with her and gave us many options to choose from. I will definitely recommend to contact her if you are looking for a house in London.
5/5
GoogleAs first time tenants our experience is first rate . Would highly recommend JLL. Lovely people to deal with.
5/5
GoogleAlex Sibley at JLL has remained cal, and gone beyond the call of duty in terms of helping us with our house purchase. From the beginning he seemed fully invested in making an appointment happen (on a Sunday!)and has been a total pleasure to deal with. I would certainly use the firm again.
5/5
GoogleThe staff at JLL were amazing. Very friendly and professional. We had to move out of our family home at very short notice due to flooding and they were able to find us a lovely rental property and turn around our references and tenancy agreement in 3 days! 5 star service! Many thanks to Hayley and Oscar for all their help.
5/5
GoogleI had used JLL from 2003 to 2012 (before they were JLL) and always found them to be best agents in Greenwich for renting my house. Consistently good tenants and great service which is why after a few years we did not advertise with any other agents in the area. I actually bought the house from them too :)
5/5
GoogleExcellent and helpful service from Micheal from start to finish who even opened the office for us when it was closed so we could get the keys. Bruna and Mara have also been very professional and helpful. Highly recommended.
5/5
GoogleRating only, no written review.
5/5
GoogleJLL Greenwich is unequivocally the best letting agents I have used. After 7 years in London and many more moves in that time, I haven't come across an agency that deals with not only the lettings but the process leading every step until the …
5/5
GoogleHayley were very helpful and gave info about more available properties. She even stayed behind her working hours to show us the property. All the way from choosing the flat to finally moving in to it was smooth and quick. All agents in JLL …
5/5
GoogleHayley has been friendly and helpful throughout the process. She has gone above and beyond to sort out any issues we have had upon moving into the property.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 917 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
