5/5
View AgentsRecommended from start to finish
Fantastic agent, would highly recommend, supportive from start to finish. Chased the relevant parties throughout and pushed the purchase through for us. I would definitely use them again.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL reviews in London, Blackheath, Chelsea and 4 more
★★★★★
5,384 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,384 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on View Agents
All 14 offices
409
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE917 reviews · 663 on Google (4.7)77 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)13 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)12 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)34 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)20 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)8 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)1 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
View Agents5/5
GoogleReally experienced company, I felt completely safe in their hands - second to none service
Agent replied · 7 August 2026
Thank you for the great review it's always a pleasure Lisa.
5/5
GoogleExtremely professional and, somewhat unusually in this industry, people who are positive, proactive and focussed on the right outcome for both landlord and tenant. Wish there were more like this! Highly recommended!
Agent replied · 7 August 2026
Thank you for the review it was a pleasure to help you.
4/5
GoogleRaphael and Emma have always been friendly, efficient and effective agents who resolve any issue without fuss at the earliest opportunity.
Agent replied · 7 August 2026
Thank you
5/5
GoogleWhat wonderful, professional service. Only took 4 days to sell my property, excellent advice and support throughout the whole selling process. The Best Estate Agent ever. I can not praise them enough. Highly recommend.
Agent replied · 7 August 2026
Thank you for the kind of you I'm glad it all worked out so quickly for you we try our best
5/5
GoogleAfter accessing several real estate agents to secure a rental property, Michael was a dream come true. His friendly, honest and professional manner was a breath of fresh air and made the entire exercise quite simple. Not only was his …
4/5
GoogleOne of the better letting agents I have done business with, very fast and mostly painless process. The agent I dealt with was really helpful and checked in regularly during the referencing to make sure everything was fine. Another big positive was that almost all of the process happened electronically, something which not all letting agents can do. Their fee schedule is probably pretty standard but I did find the £180 in the tenancy agreement to re-sign the contract a bit steep.
4/5
GoogleWe went to JLL after being recommended by a friend and we were not disappointed. We found a great flat in the location we wanted and within the limit of our budget. The agents were kind to guide us through every step of the referencing and renting process, which is a bit tedious in terms of bureaucratic paperwork load. Everybody was very professional and we moved in in a flash.
5/5
GoogleGreat team of people - very hard working and responsive. Truly impressed.
4/5
GoogleVery professional, friendly and I've used this agent for 6 years running. Yasmin runs a great team who provide good tenants. The charges are pretty steep but good value considering the excellent service
5/5
GoogleWe rate Alex's service as 5*. He was extremely responsive, keeping us up-to-date at all stages throughout the whole process. He helped to follow-up with the solicitors and the buying agent to ensure the sale was pushed through. He remained positive, focused and did everything he could to ensure the best outcome for all involved. We would definitely recommend him.
5/5
GoogleWe have both rented and bought through JLL Finsbury Park now and we can highly recommend the service they provide. Rosie and the team at JLL are excellent. Rosie in particular helped to oversee the smooth purchase of our property; she chased up solicitors and the vendors and kept us in the loop at every stage of the negotiations. We can't recommend her enough. The whole experience was as easy as stress free as it could have been. We're very lucky to have found them.
5/5
GoogleJLL were very helpful throughout the process of buying my flat. They were happy to arrange a few separate viewings at different times whenever I asked. They also sorted out removal of the old furnature and a professional clean. Big thanks to Rosie for her help!
5/5
GoogleRosie was really helpful and the process has been easier than with other agencies!
5/5
GoogleJLL team at Woodberry Grove was professional right from my first contact with the team. The team continues to deliver excellent service. I am glad I worked with JLL. Well Done JLL Team !
5/5
GoogleLiterally the best service I have ever experienced from an Estate Agent- accommodating, understanding and super friendly.
4/5
GoogleI would like to thank you for your help in finding a flat to rent and moving in it. The service provided your agents was fantastic because they really care about meeting personal needs and in the same time they know all the procedures in depth and how to solve every issues with all parties. I’ve been kept updated regularly, advised with professionalism and provided with all possible assistance. The client service is impressive and I greatly recommend this agency.
5/5
GooglePeter and his team are accountable and professional! Highly recommended.
5/5
GoogleBest experience I've had with an estate agents yet. Very fast response to all questions, the process from viewing to moving in with very quick, great staff & great service. Can highly recommend.
2/5
GoogleRating only, no written review.
5/5
View AgentsHighly recommended :)
Just to say this is the best rental co I have dealt with to date....I have experienced 12 very different rental companies in many different cities over the years as a guarantor . JLL staff maintained good contact with me at all stages and that helped to make it a positive experience. Highly recommended and would not hesitate to use again this time from my perspective as a landlord. Special thanks to Charlotte and Mohammed in replying to all my many e mls and queries and updating me throughout .
5/5
GoogleRating only, no written review.
5/5
GoogleFantastic service from JLL Stratford. The team have been very professional and very quick and helpful in reply to all questions.
5/5
GoogleWe met with Jack Arkell from JLL. He was very helpful finding a house that fits our expectations and limits. We ended up purchasing the one we found with him. He's been very attentive and helpful throughout the process. Thank you!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 917 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
