Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,384 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,384 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on View Agents
All 14 offices
409
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe recently sold our property through Jack. He was fantastic to deal with and incredibly personable and professional. We've since also dealt with Amy in the lettings team who was great at finding us a rental. We'd highly recommend the Stratford branch.
5/5
GoogleAs my managing agent, Pui takes good care of the property and has always been prompt, meticulous and professional with her handling of matters.
5/5
GoogleTop class service from 9 Elms. Yusuf only to happy to help when I have an issue to raise about my apartment. What a pleasure to deal with JLL
5/5
GoogleJLL is the best realtors on the market! I have been dealing with many unprofessional realtors in the past that just give you nightmares. With JLL it was a different story, especially having Yusuf as a property manager. Never any issues. Their professionalism and services are outstanding. Keep up the good work!
5/5
GoogleI am very satisfied with the level of service provided and they give me peace of mind as a landlord.
5/5
GoogleA very good experience being tenants with JLL for 3.5 years, Yusuf in particular who has been our property manager lately, has been super helpful in the process of moving out and made things very smooth for us. highly recommend!
5/5
GoogleLiterally the best service I have ever experienced from an Estate Agent- accommodating, understanding and super friendly.
5/5
GoogleJLL team at Woodberry Grove was professional right from my first contact with the team. The team continues to deliver excellent service. I am glad I worked with JLL. Well Done JLL Team !
5/5
GoogleExcellent service provided by both Rosie and Laura in the Finsbury Park JLL office. They found an excellent replacement flat at short notice and managed all the paper work in record timing. Many thanks to them.
5/5
GooglePositive experience with finsbury park JLL team. They always reply on time and very efficient on solving issues. Highly recommend!
5/5
GoogleVery responsive and helpful support to all inquiries. Flexible to requests from residents. Great service for an up and coming area
5/5
GoogleVery friendly and professional service. The area is amazing with lots of nature around, close to underground. Totally recommended
5/5
GoogleRosie and the team were fantastic! With honest and clear communication, delivering on promises that were made while being truly supportive and flexible throughout the whole selling process (which was crucial with a baby!), we'd thoroughly recommend using JLL!
5/5
GoogleExcellent and fantastic services by all the staff from Finsbury Park Office and their management terms from we bought in to let out for the last 4 year.
5/5
GoogleGreat help for us as it was the very first property we rent in London. Always there when we need them! Thank you all. Martin & George
5/5
GoogleReally helpful, did a really good job and put in a lot of effort. I've been more than satisfied with the work that they have done and would highly recommend.
5/5
GoogleJLL provided an excellent service. They were both friendly and very efficient in both correspondence and moving the process on. Very happy to have dealt with them.
5/5
GooglePeter was excellent to deal with in transacting the purchase of our flat. He was attentive and answered all of our queries in a prompt manner. We would highly recommend his services whether you are buying, selling or renting. Thank you Pete.
5/5
GoogleCannot recommend JLL enough! Friendly, courteous staff members who were extremely attentative throughout our flat search! Special thanks to Rosie, Laura & Peter. You made our move to London much less daunting!
5/5
GoogleVery pleased with the service provided by JLL Finsbury Park team. We dealt with Rosie and Laura who provided us a fast efficient and knowledgable service. Highly recommended for anyone looking for a high level of service from estate agency.
5/5
GoogleRating only, no written review.
5/5
GoogleI’d never normally leave a review, but wanted to because of the professionalism, care and consideration my partner and I received from Rosie Golder at JLL Woodberry Down. She was attentive to our needs, and seemed to genuinely care about what we wanted rather than just seeking a fee. I'd highly recommend her.
5/5
GoogleExcellent experience, quick and efficient turnaround, no issues. Highly recommend. I dealt with Rosie and Laura from the Woodberry Down office and had no issues at all.
5/5
GoogleGreat experience. The team is incredibly committed to helping you move in as quickly as possible. I even got a special Saturday appointment because I wasn't able to come in during the week.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canary Wharf has the most, with 917 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
