Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,384 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,384 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on View Agents
All 14 offices
409
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleNot long ago I was searching for the ideal flat around Canary Wharf. Jennifer, representative of JLL, was absolutely great. In just few days, I visited plenty of apartments to choose from. I am more than happy to be customer of JLL as their …
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
Googleexcellent service!
5/5
GoogleI recently became a tenant through JLL and have been extremely impressed with the level of service provided by everyone we have communicated with throughout the whole process. …
5/5
GoogleJLL (in particular Yusuf) has been our property manager since we moved into our property some 5/6 months ago. We have had a couple of small issues with our toilet and washing machine not working properly and every time Yusuf has been …
5/5
GoogleI have been a tenant with JLL since October 2016. Yusuf is our property manager and he has been nothing but friendly and helpful since our very first day in the property. We have had a couple of minor issues in the flat due to normal wear …
5/5
GoogleAfter 4 years of collaboration with the agency office as a tenant I could describe my experience as a very satisfying one. What really makes the difference is the personal relationship and the support and consideration that you can have …
5/5
GoogleJLL has provided me with exceptional customer service by managing difficult multi-agency issues around the intermittent heating system in my rented flat. Mara Marchesi from their property managment branch has been highly professional, …
5/5
GoogleThis review is for our property manager Yusuf. He has earned this 5 star review basis the excellent service provided. All our queries and requirements have been managed extremely well. The emails and calls are answered promptly and quickly. …
5/5
GoogleA great company...the whole experience from the first e-mail to getting into the property was fantastic...want to thank personally Joanna, Indra and Yusuf from their Westferry Circus office for their great professionalism...We rented a …
5/5
GoogleI can highly recommend being a tenant with JLL, I have been myself for many years and the property management and support has been great. The property is managed by Nine Elms and they do a brilliant job with prompt replies and resolutions. …
5/5
GoogleI became a tenant with JLL in September 2016. My property manager is Mara and people involved in initial paperwork were Michael and Bruna. I am thoroughly impressed with quality of service that all of them have provided. The previous …
5/5
View AgentsHighly recommended
From our first meeting with Charlotte Russell we felt totally at ease about leaving our new flat in JLL very capable hands to deal with the letting.. They are extremely helpful, give a quick response to any questions and very professional. We feel assured that ourselves as landlords and our new tenants are in safe hands.
5/5
GoogleThis was our first purchase, which was met with significant headwinds at several turns. Without the help of Rosie from JLL, I don't think we would have completed the purchase. She and her colleagues were stellar, showing absolute …
5/5
GoogleI did not know that renting a flat was so easy. We were looking for a flat to rent and we have been advised that those new building flat were managed by JLL. We were welcome by Rosie who helped and assisted us throughout the process. She …
5/5
GoogleI used JLL to purchase a property recently. Overall the experience was very smooth - I've heard nightmare stories from friends with regards to agents but had nothing of the sort. I first viewed some properties with Peter who I found to be …
5/5
View AgentsExcellent agency
Everyone is very professional and always ready to help. Highly recommended! Thanks to Joanna and Indra for their excellent job.
5/5
GoogleAfter accessing several real estate agents to secure a rental property, Michael was a dream come true. His friendly, honest and professional manner was a breath of fresh air and made the entire exercise quite simple. Not only was his coordination efficient, but he ensured the property met all requirements, even called to see how the move went. Service like this is rare. Michael and JLL will be top of the referrals list. Thanks again Michael.
1/5
GoogleTheir after service is absolutely the worst! I have been living in the property advertised by them for a few months now but whenever I've encountered any problems all they did was to direct me to the landlord, who wasnt easy to reach. From …
5/5
GoogleRating only, no written review.
Thank you for the great review it's always a pleasure to help you Mr Shine.
5/5
GoogleWhat a fantastic company. Delivered when they said they would.
Thanks for the kind review is a pleasure to work with you
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canary Wharf has the most, with 917 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
