5/5
GoogleI found the service to be very professional. Sophie Webb was honest, pro-active, communicated with us at all times and delivered. Thank you.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL reviews in London, Blackheath, Chelsea and 4 more
★★★★★
5,383 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,383 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
408
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE917 reviews · 663 on Google (4.7)78 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)13 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)12 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)32 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)20 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)8 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA194 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)1 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleCan't rate this agency highly enough, in particular, agent Billy Sio who used his initiative plus professionalism combined with courtesy and politeness throughout every step of the process. JLL Canary Wharf regained my faith in estate agents! They are an example of how things should be done. Many thanks.
5/5
GoogleWe have been very pleased with JLL Canary Wharf’s and especially Billy’s work in the process of the property purchase, from suggesting suitable properties to answering any questions we have had up to completion. Competent, very efficient, and always extremely helpful, a job very well done!
5/5
GoogleMy mother and I have had a very pleasant experience with JLL, in particular with Ms. Sophie Webb of JLL Canary Wharf. Service is efficient, very attentive and accommodating. Would definitely recommend JLL as a property agent!
5/5
GoogleThe best agency I dealt with in Canary Wharf. Many thanks to my agent Joanna for an amazing apartment at a very good price. Highly professional and understanding the needs of the client.
5/5
GoogleSophie has just found me my new home. I move pretty often (yearly) and know what I want. She took my requirements on board and showed me only relevant apartments that matched my specifications. She was always on time for viewings and had …
5/5
GoogleVery professional and reliable.
5/5
Google100% happy with everything from first contact to moving into our new property. Jennifer has been fantastic throughout and regularly kept us updated on the progress of our application as well as always being ready to help with any queries we had. The whole team has been fantastic and can't thank them enough!
5/5
GoogleJennifer D from JLL has helped us to find a flat. She was very helpful, really beyond all expectations. All the paperwork and moving in routines were organised very efficiently. JLL's property management was very responsive. Highly recommended!
5/5
GoogleJennifer, Indra, and the team were all a pleasure to work with! They were quick to respond, patient and very knowledgeable. I would strongly recommend working with JLL.
5/5
GoogleProfessional service, prompt to reply and deal with issues, friendly and helpful staff.
5/5
GoogleHighly recommend JLL and particularly Joanna as she has always helped me find the ideal place that fits my needs. She understands what the client needs and delivers with impeccable service.
5/5
GoogleJust wanted to say that Sophie Webb was excellent in her support for helping me find an apartment in CW area. She was patient and very flexible. Much of the whole process being done while i was overseas. Really good. Thanks. Giles
5/5
GoogleGreat service. Very personable and attentive.
5/5
GoogleVery fast service and approachable staff members!
5/5
GoogleThere is a very small number of very professional real estate agents in London, and JLL are surely among them. Highly recommended.
5/5
GoogleProfessional, available and got a good outcome in short order. I would gladly recommend.
5/5
GooglePrompt response and professional service. My consultant Jennifer was knowledgeable about the market and was able to provide helpful professional advice.
5/5
GoogleConsidering that I had to close my deal within a very tight period of time, service was top notch, and everything worked out perfectly. Thank you JLL!
5/5
GoogleEfficient, if I have to describe my experience with JLL in one word, they understand your need and show you only what you really are looking for. the staff was friendly and helpful.
5/5
GoogleVery pleased with JLL’s professional and fast service as a real estate agency. Many thanks to my real estate agent Jennifer Dawson who was very kind and helpful.
5/5
GoogleExcellent service I would definetely recommend them. Especially broker agent Billy helped me to find my new house. He is very professional and approachable, ready to respond my request quickly.
5/5
GoogleA fantastic company with fantastic people on board. We rented an apartment from 2 000 miles away, communicating only from distance with their great team. Special thanks to Joanna Ludlow and Indra M., They have been great! The whole process was a pleasure, it was very well organised.
5/5
GoogleCompared to other agents in the area JLL stand out with superior quality, value and a reputation to match. I feel happy and comfortable to have such a competent and reasonable team as my lettings agents.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 917 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
