Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,396 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,396 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI brought my first home recently in Brentwood through balgores and they were fantastic, Joe lambert was amazing and always on hand to call if I needed anything, he explained everything to me clearly as it was my first time buying I had no idea where to start. I highly recommend them especially joe. Thank you balgores I love my new home!
5/5
GoogleWent through them for our rental recently and can't find any fault with the service. Simon was really helpful and responsive throughout the process and it was clear what was required of us at each stage. Viewing to moving in two weeks and a smooth service throughout.
5/5
GoogleJoe and Billy did a very good job in handling the sale of my flat. Valuation turned out to be spot on. Queries were answered promptly and solicitors chased, especially as we approached exchange. By the end of the process I felt as if I was dealing with loyal friends. I would have hesitancy in recommending them and there solicitor's.
5/5
GoogleWould absolutely recommend renting with JLL! We recently moved to a fabulous flat and everyone we interacted with in the agency was super helpful and friendly. Viewing with Michael was a breath of fresh air - he truly listened to what we …
5/5
GoogleSelling a property is never easy but especially not during one of the worst markets in recent years. JLL were great from the start - they valued our property in line with the other agents we were looking at and offered us flexible rates and …
5/5
GoogleWe recently purchased a house through JLL, liaising with Charlotte. The process was very efficient and friendly from start to finish. We worked with Charlotte from the first viewing and throughout the conveyancing process. She gave us regular updates and followed up on all our questions.
1/5
GoogleAs the previous owner of an estate agency business and an ex member of the RICS and Association of Residential Letting Agents I have to say that I would NOT rent a property through this agency. I rented a property through JLL and a month …
Dear Justin, I am sorry to read this feedback. At JLL we pride ourselves for our high level … More
5/5
GoogleServices received were beyond expectation, would recommend to anyone. I have worked with Isobel, who provided an extremely friendly and professional service through the whole process, while Bruna made sure that all the documentation was going smoothly. Very friendly staff in general in the office, great atmosphere.
5/5
GoogleJLL sold my house within days and I also purchased a house from JLL. Fantastic team, great communication and a great support all the way through to completion. Thank you!
5/5
GoogleWe feel very lucky to have found JLL and in particular, Graham Lawes. He helped us to both sell our home of 30 years and to find us the smaller, but perfectly formed, riverside home to replace it. We knew it was a tricky market to sell in …
5/5
GoogleAs someone moving to London for the first time, and who was having to make decisions from another country, I really appreciated how JLL made the letting process as stress-free as it could possibly be for me. Everyone I interacted with (Isobel, Michael, Bruna) was very helpful, friendly and communicative.
5/5
GoogleWe met with Charlotte on a view and she really help us find our next home. It was really refreshing to find someone who listened to our requirements who then took the time to match this with a property but also helped us negotiate a price that worked for us. Many thanks!
5/5
GoogleJLL were great to work with on the sale of our house- communicative, professional and proactive. Charlotte, the senior sales consultant, who received the offer from our buyers has been especially helpful in ensuring the sale goes through smoothly, communicating with both sides on a weekly basis.
5/5
GoogleI have received excellent service from the team at JLL Greenwich, in particular Charlotte, the Senior Sales consultant who has been excellent. From the initial listing, conducting the viewings all the way to signing, I couldn't have asked …
5/5
GoogleSelling our property through JLL Greenwich was a painless experience in a tough market. A perfect buyer was quickly found. Alex was always available to help with any queries and provided a highly professional service throughout. Highly recommend.
5/5
GoogleProffesional and friendly, very happy with the attention and service provided.
4/5
GoogleFriendly and extremely helpful when it came to things like arranging convenient collection of keys or chasing the vendor for information.
5/5
GoogleWe would absolutely recommend JLL Greenwich. Our house sale was managed by Charlotte, the senior sales consultant. Charlotte couldn’t have done more to ensure our slightly complex sale all progressed smoothly. We found her very professional …
5/5
GoogleIt was great to have JLL Greenwood agent in helping me to rent out my apartment, especially Senior Tenancy Manager Bruna Faria. I was always kept updated and was helped out in sorting out all procedures that made the whole issue easier.
5/5
GoogleIsobel at JLL Greenwich was super quick at getting me in to view what would inevitably be a very popular property, and as a result we managed to get my offer secured the same day, and it was subsequently accepted- so I am very grateful to her for her very professional help!
5/5
GoogleBig thanks to Michael Chu who found us a wonderful flat. Michael was very helpful throughout the house search process and he's great at tending to our needs and always punctual. thumbs up!
5/5
GoogleIsobel and the team at JLL were absolutely fantastic in helping us find our new home. Having dealt with some horrific reals estate agents in London over the years, Isobel and her colleagues went out of their way to ensure the smoothest …
5/5
GoogleThe whole team at JLL have been amazing in our purchase. In what turned out to be a very complicated sale that nearly fell through multiple times, the whole team went above and beyond normal expectations to help us. Charlotte in …
5/5
GoogleMichael was tremendous, very professional. I know it cannot be easy representing a client and a potential leaseholder but his professionalism, courtesy and availability made the experience pain free.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
