Newest first, from every platform, with the office each review is about. First names only.
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1/5
GoogleBefore I begin, I'd stress to future tenants under Hunters to review them after your tenancy has ended! Initially I gave them a 5 star for their helpfulness in moving in after they asked, however I did not foresee the unprofessional and unethical standards Hunters would show throughout my tenancy. You will see a lot of 4-5 star reviews say this so take it with a pinch of salt. However, if you look at other negative reviews you can find a thematic pattern of Hunters not taking responsibility and excusing themselves from any mishap tenants may face which is relevant to this review.
I'd like to address my housemates review you can find under the name of "Josh Kay". Everything he said is true to the word and Hunter's copy and pasted response to my review is about as representative as it gets when describing their lack of effort in dealing with their tenants.
In response, on what solid grounds can you call how we left and treated the house we lived in as being "disgusting" across 12 months? You had one inspection and one viewing from what I am aware. I'd appreciate seeing some evidence of this to support your insulting claims. Our landlord visited on a few occasions and expressed to me once that we were actually quite clean! Which he was pleased to see. Even your own agent said it was fine to me personally on inspection!
The conditions of the house you might find "disgusting" is the leak from a pipe in the bathroom effecting a wall in the kitchen. This was reported roughly one month of moving in. Excessive damp and clumps of mould formed because you never bothered to deal with it when you said you would. I'd imagine its still there with the new tenants given the landlord said he had problems to fix in casual messages about the return of deposit.
You can find damp/damages to the house in 3 rooms which is unavoidable given the lack of insulation in the house and lack of professional maintenance.
All we got charged for was a broken bathroom mirror which I personally accepted the charge for and a dirty carpet another tenant accepted a charge for. Surely if the house was in a "disgusting" state we would have paid a lot more out of our deposit but we got more than 90% of it back. Therefore, I'd claim this is a blatant lie and I'll be adding pictures to show this.
We reported everything wrong with the house including a broken washing machine which took a roughly month to fix. You claimed it wasn't your problem, however we found in our contract it was in fact your problem and when we found this it was fixed in a couple of days funnily enough. Other problems such as reports of more damp on other walls were never rectified.
Same situation here with the overgrown weeds in the garden and specifically the overgrown bush/weed growing out of the side wall. You were contractually and legally obliged to take it down given that it was over 2.5 metres high when we moved in and eventually collapsed because of the height. This was a safety measures for your tenants! Nevertheless, you forced our landlords hand in coming from the other side of the country to cut it down himself when you could've called professionals! There will be a picture of the bush and an after photo of the garden to show how we left it.
I had been made aware that the landlord was rarely told about issues with the house, as when he did visit and see the damages that we reported he was visibly appalled.
I definitely would not have reached out for your service even if you would have allowed it so by prohibiting that you have effectively provided a positive experience here at the least. It says a lot that our landlord personally messaged us to say if we do need a positive reference in the future we can contact him anytime!
Finally, please see the pictures that show we left the house in a more than acceptable state.
***Your extended response is another blatant lie. Josh moved out early and me and Tom stayed. You have no proof of the state of the house. We have more detail of your lies if you'd like to continue.
Hunters - the negative representation of estate agents.
Johnathan Β· 23 August 2020 Β· Hunters Liverpool
Agent replied
Thank you for you for taking the time to provide your feedback. Please accept my sincere apologies for what you believe to be a poor level of service that you have received from Hunters, however we strongly dispute you claim and would be more than happy to discuss in further detail during a face to face meeting. We can only assume that you are upset that you were challenged on the or condition that you had left the property. It appeared that the property had not been cleaned in 12 months and was absolutely disgusting. Unfortunately, given the condition that you left the property, we would would not welcome you back as a tenant and this will reflected in any future references. However, thank you for providing the photographs following your clean of the property after you had returned possession. Hunters agreed to your request to return to the property after check out, providing you with an opportunity to clean it yourself to avoid a claim against your deposit.
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4/5
GoogleGood service reasonable priced
Gurmeet Β· 21 August 2020 Β· Hunters Sutton Coldfield
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5/5
GoogleFrom start to finish, I have had nothing but a great experience with the Hunters Bingley rental team. Any small issues I had with the property were dealt with efficiently and the check-in/out process was effortless - I would highly recommend and if I move back to the area I wouldn't hesitate to use Hunters again. Thank you!
Mia Β· 21 August 2020 Β· Hunters Bingley
Agent replied
May thanks for your review Mia. Itβs great to hear that you have been happy with the full cycle of our management of your rental property. Thank you from your Hunters Lettings Team.
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5/5
GoogleThroughout the process Alex and others in the team were always on hand, efficient, supportive and delivered the best service all round. Thank you for a seamless experience, against all odds at this difficult time
GeorginaJ Β· 19 August 2020 Β· Hunters London (185 Church Street Stoke Newington)
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5/5
GoogleThe service from both Fleur and Aimee has been lovely from start to finish. From the moment we called to check if there was any news on the property they called the landlord straight away, which helped us to secure property. They have both been professional and responsive throughout.
Miss Β· 16 August 2020 Β· Hunters Carshalton
Agent replied
Thank you for your lovely review Gloria, Aimee and I are delighted with your comments. We hope you'll be very happy in your new home once you move in! Fleur
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5/5
GoogleAs a buyer I found Hunter's professional and straight speaking. An excellent combination.
Paul Β· 16 August 2020 Β· Hunters Birmingham (169 Knightlow Road)
Agent replied
Thanks for the review Paul. Best wishes for the future, if you need us for anything in the future you know where we are.
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5/5
GoogleSwift service, everything went smoothly!
Eija Β· 14 August 2020 Β· Hunters London (223 West End Lane)
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5/5
GooglePaul handled the sale of my property and did a great job but I didn't truly see the quality of Hunters until I started looking for my next property. Paul was the only estate agent that could actually answer all my questions about the property I was viewing whilst I was viewing it. If i was viewing a property with other estate agents, I never got the same knowledge and attention to detail. Made me really pleased we'd use them to sell our own property!
Anna Β· 13 August 2020 Β· Hunters Blackpool
Agent replied
Thank you for taking the time to review our service Anna. It was a pleasure to have you as a customer and we wish you all the best in your new home.
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5/5
GoogleGood Agency
Stan Β· 6 August 2020 Β· Hunters Birmingham (304 Rookery Road)
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5/5
GoogleRating only, no written review.
Hannah Β· 5 August 2020 Β· Hunters Yeadon
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1/5
GoogleRating only, no written review.
A Β· 5 August 2020 Β· Hunters Sutton Coldfield
Agent replied
Thank you for calling me today and discussing your concerns. I am pleased to hear you have now found a property and we wish you the best of luck with your future move and new home
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4/5
GoogleWe requested Hunters to find an occupant for our flat. We found Hunters staff to be very professional. In our case, we believe that the staff exceeded our expectations and were very well versed on the legalities over renting out a property. We would be happy to use Hunters again.
Minesh Β· 1 August 2020 Β· Hunters London (223 West End Lane)
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5/5
GoogleA very friendly, family run agents. There's a happy vibe from the moment you walk in π β¦
Luke Β· 30 July 2020 Β· Hunters Carshalton
Agent replied
Hya Luke, thanks very much for your kind words. See you soon, Aimee & all at Hunters
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2/5
GoogleRating only, no written review.
Motivational Β· 30 July 2020 Β· Hunters Birmingham (304 Rookery Road)
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3/5
GoogleRating only, no written review.
Paulina Β· 30 July 2020 Β· Hunters Birmingham (304 Rookery Road)
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1/5
GoogleLeads u on
Zahid Β· 30 July 2020 Β· Hunters Birmingham (304 Rookery Road)
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5/5
GoogleDue to excellent support and communication from Hunters handsworth , I managed to complete the purchase of my first 3 bed room house.
I highly recommend this company. Thank you Mohammed and his team, A very special thank you to Mohammed and Atif who played a key part in making it happen.
Looking forward to work with this amazing peopel in the future.
Yonas Β· 30 July 2020 Β· Hunters Birmingham (304 Rookery Road)
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5/5
GoogleTrustworthy, professional and cheerful kind people working at handsworth branch. Every single person from their team are really helpful. Even during COVID19 they been really supporting. They are really excellent with their service. HIGHLY RECOMMENDED And special thanks to Amir for his service such a gem! π β¦
Mime Β· 30 July 2020 Β· Hunters Birmingham (304 Rookery Road)
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5/5
GoogleGreat Estate Agent. Was with us until the very end and that includes unexpected pitfalls in banking transaction and associated delays. Both Andy and Jake were consistent comforting presence with flawless professionalism. Very strongly recommended.
Amit Β· 30 July 2020 Β· Hunters Birmingham (169 Knightlow Road)
Agent replied Β· 30 July 2023
Thanks for the 5* rating Amit, i hope youhave settled well in your new home.
Best Wishes
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5/5
GoogleHunters Harborne have been absolutely brilliant throughout a 2 year tenancy arranged through them. Sophie and Dean especially are both absolutely brilliant, and have always been quick, efficient and super friendly! Overall, living in the area has been fantastic, largely due to Hunters! Would recommend anyone looking for a place in Harborne or surrounding areas to go through them!
R Β· 30 July 2020 Β· Hunters Birmingham (169 Knightlow Road)
Agent replied
Thank you for your kind words and review. We are very happy you enjoyed your time with us.
Best Wishes
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5/5
GoogleA fantastic team at Hunters, thank you Jake and Andy for all your help with our purchase. You always managed to put our minds at ease whenever we had a question or query. We are delighted to have completed our purchase through you, highly recommended group.
Mina and Shahadat
Mina Β· 30 July 2020 Β· Hunters Birmingham (169 Knightlow Road)
Agent replied
Hi Mina,
Thanks for leaving your review it means a lot! and we wish you the best of luck with the house.
Many Thanks
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5/5
GoogleAndy, Sophie & Jake have given me a excellent service. The sale of my property went very smoothly. They looked after my house while it was empty like it was their own.
They kept me informed of everything via email/phone and even dropped paperwork to the solicitor's for me.
keep up the good work many thanks
Hardeep Β· 30 July 2020 Β· Hunters Birmingham (169 Knightlow Road)
Agent replied
Thanks Hardeep, we wish you all the best for the future and feel free to pop back in whenever you are nearby, you will always be welcome!
Best Wishes
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5/5
GoogleThe team at Hunters Harborne were excellent - very professional but friendly, personable and always willing to help us. They made what seemed like a difficult journey that bit easier at all stages - explaining all steps, issues and always doing their best to facilitate proceedings or viewings. Nothing was too much trouble for them.
A special mention to Andy and Jake at Hunters Harborne who were excellent. Fully recommend them & would use them in future to sell our house.
N&A.
Neil Β· 30 July 2020 Β· Hunters Birmingham (169 Knightlow Road)
Agent replied
Thanks Neil, your kind words are very much appreciated. Hope your settling in well.
Best Wishes
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5/5
GoogleOutstanding service from beginning to end!
Hunters were there every step of the way and from the initial valuation appointment to completion of our sale and purchase, nothing was too much trouble.
Special thanks to Andy and Jake for their fantastic, unwavering support and for solving any issues that arose professionally and politely. Their reassurance and proactive approach was brilliant.
We can't recommend Hunters Harborne highly enough and wouldn't hesitate to recommend them.
Thanks a million guys.
Melanie Β· 30 July 2020 Β· Hunters Birmingham (169 Knightlow Road)
Agent replied
Hi Mel, Thanks for your kinds words we really appreciate them. I hope you have settled in well.
Many Thanks
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