Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had been searching for a flat for weeks! And I finally found the perfect place thanks to this agency. Igli supported me throughout the entire process, answering all my questions and making everything feel smooth and stress-free. He was incredibly friendly, enthusiastic, and professional from start to finish. It was a very positive experience, and I would highly recommend Hunters! Igli is an outstanding real estate agent, thank you so much for your help!
Alexia · 25 July 2026
Agent replied · 22 August 2026
Thank you for your kind feedback! We’re delighted to hear Igli helped make your property search a smooth and enjoyable experience. His friendly approach, professionalism, and willingness to help throughout the process are exactly what we aim for. We wish you all the best in your new home and thank you for recommending Hunters.
★★★★★ 5/5
GoogleI have had the pleasure of dealing with Hunters for several years now. Firstly, as a letting agent and then when I decided to sell as an Estate agent. I dealt with Reuben and Ollie. Both were very professional agents but more importantly than that, both were very friendly and supportive throughout the whole process of selling my flat. They put me in touch with a highly competent conveyancing solicitor and a tax accountant to help me pay my capital gains tax liability. All in all, letting and selling through Hunters, West Hampstead has been a very positive and stress free experience.
Andy · 23 March 2026
Agent replied · 29 July 2023
Dear Andy,
Thank you for the great feedback and for taking the time to leave the review. We are so glad that you are happy with the service that you received.
Kind Regards
Hunters Team
★★★★★ 1/5
GoogleThey advertise a flat in Temple rd, NW2,too cheap to be real on 17 July Fiday(evening probably)
I inquire on Monday ,they took my details and I still waiting
On Wednesday I saw in the description of the flat( no in Public Notice ) that they have an offer of 200 and you have to let them know ASAP or before the change of contracts
Thursday I go to the office to increase the offer and the person responsable was no there,maybe tomorrow,they even ask me for a piece of paper to write his mail
What’s going on?
The flat is worth at least 100 more,
Who is taking it?
Who is laundering money?!?
Ana · 25 July 2026
★★★★★ 5/5
GoogleAmazing value for money flat in the exact location we needed and Igli and Rebecca were very quick to respond and help us with all the questions we had! Rebecca was very helpful throughout the entire process. We found our dream home <3
Sanya · 21 August 2026
Agent replied · 22 August 2026
Thank you for sharing this, great to hear the flat met your needs and that Igli was quick to respond and supportive. We’re glad you found your dream home.
★★★★★ 5/5
GoogleEllie was very friendly and well prepared. We had all of our questions answered, and she has followed up on one of our questions with a detailed response on the same day, which was very helpful and appreciated.
Hashem · 16 August 2026
Agent replied · 22 August 2026
Thank you so much for your review. We’re glad Ellie was able to help and make sure all your questions were answered. We really appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleIgli was extremely great to work with as myself and my partner looked to rent. He was very compassionate, down to earth and informative. Unfortunately we didn't manage to start renting out this year (forces out of anyones control) but it was great to get options and updates from Igli over the months we were looking.
Josiah · 30 March 2026
Agent replied · 13 April 2026
Thank you for your review. We’re really glad you had a positive experience and felt well supported throughout your search. Wishing you both all the best with your plans moving forward, we’d be happy to help again in the future :)
★★★★★ 1/5
GoogleI would strongly advise anyone considering buying through Hunters to think twice. My experience with Hunters during the attempted purchase of a flat was extremely disappointing and, in my view, showed a serious lack of due diligence and transparency.
I made my offer in August 2025 and, throughout the process, was repeatedly told that the existing tenants were expected to vacate within around two months. It was only later that I was told that the tenancy was actually a six month contract with no break clause. The agent handling my purchase subsequently confirmed this in writing, explaining that Hunters had been “under the impression there was one”, and that the tenancy actually ran until 24 January 2026.
What I found particularly unacceptable was the lack of transparency. The agent handling my purchase already knew about the tenancy issue before properly telling me about it, following a phone conversation we had in mid September. Despite this, I was repeatedly given explanations that Hunters were waiting to hear from the vendor, including that the vendor was away. I had to repeatedly chase for answers. The email correspondence shows me asking for updates on 5, 10, 12 and 15 September, while I was repeatedly told that the matter was being chased or that I would receive a definite answer.
By mid September, Hunters finally confirmed that the tenancy did not have the break clause they had originally believed existed and that the tenants were contractually entitled to remain until January. Hunters also knew that this was having a major impact on my purchase. I was trying to move to London because of my work, so the uncertainty meant extending my existing accommodation and disrupting my plans to relocate. I ultimately pulled out of the purchase because the sellers were also failing to provide my solicitor with the information needed to proceed.
I want to be fair that the sellers and their solicitors contributed significantly to the eventual collapse of the transaction. However, my review is specifically about Hunters. The problem for me was that Hunters were the estate agent handling the transaction and, in my experience, failed to properly understand a fundamental issue with the tenancy, failed to communicate it transparently when they knew about it, and left me repeatedly chasing for information that should have been clear from the outset.
I was eventually told by the agent handling my purchase, and subsequently by the agent's manager, that the person responsible had been fired. This was apparently presented as something that should make the situation better. It did not change the fact that I had spent months relying on information from Hunters that turned out not to be correct, had incurred additional costs and disruption, and had to abandon the purchase.
I would strongly recommend that prospective buyers exercise extreme caution when dealing with Hunters. My experience was not simply that a property transaction became complicated. Transactions can obviously go wrong. My issue is that a fundamental tenancy problem was apparently not properly understood, and once it became known, I do not believe Hunters dealt with it with the transparency, urgency or professionalism I would expect from an estate agent handling a major property purchase.
Felipe · 18 August 2026
Agent replied · 22 August 2026
Thank you for taking the time to share your detailed feedback. We are sorry to hear how disappointing and frustrating your experience was, particularly given the impact the uncertainty had on your plans to relocate.
We recognise that the tenancy arrangements were a significant issue during the transaction and that, from your perspective, the information provided by our team was not sufficiently clear or timely.
As you acknowledge, there were a number of factors relating to the sellers and their solicitors that ultimately contributed to the transaction not proceeding. Nevertheless, we accept that our role as the estate agent was to communicate accurately and effectively throughout the process, and we are sorry that your experience did not meet the standards we expect of ourselves.
We take concerns of this nature seriously. The internal actions taken following the matter reflect that it was reviewed appropriately, and we have used the experience to reinforce the importance of verifying key tenancy information and ensuring that material changes or uncertainties are communicated promptly and clearly.
We understand that this does not undo the inconvenience, additional costs or disruption you experienced, and we are sorry for the impact this had on you. We appreciate your feedback and wish you all the best with your future property search and relocation.
★★★★★ 5/5
GoogleAbdul was brilliant to deal with from start to finish. He was friendly, professional, and always quick to respond. He made the lettings process smooth and stress-free. Highly recommend!
Zahraa · 1 August 2026
Agent replied · 22 August 2026
Thank you for your review! It was a pleasure helping you through the lettings process, and I’m glad everything went smoothly. All the best!
★★★★★ 5/5
GoogleAbdul went above and beyond to help with my property search. Great communication and a smooth lettings experience from start to finish.
Albijon · 8 August 2026
Agent replied · 22 August 2026
Thanks for the great review. It was a pleasure helping with your property search, and I’m glad we could make the process smooth and straightforward. All the best!
★★★★★ 5/5
GoogleCan really recommend Hunters. Been very good to deal with and at every stage of the process Igil has been super helpful, communicative and responsive. It has been a very smooth process. Thanks Igil for finding a fantastic family home for us!
Sophie · 13 February 2026
Agent replied · 13 April 2026
Thank you for your kind words! We’re glad Igli could make the process smooth and help you find a fantastic family home. It’s great to hear you felt supported every step of the way.
★★★★★ 5/5
GoogleEllie was my caseworker for my first purchase and from the beginning till completion she was on top of everything. She acted as a very helpful link between myself, the seller and the solicitors. I couldn't recommend her enough.
Thank you for making my purchase go so smoothly.
Betty · 13 December 2025
Agent replied · 13 April 2026
Thank you for your kind review. We’re so pleased to hear Ellie was able to support you throughout your first purchase and keep everything moving smoothly between all parties. Congratulations on your new home!
★★★★★ 5/5
GoogleI highly recommend Umit and the team at Hunters. They did a sterling job marketing and selling the property whilst keeping all parties on track and informed of progress throughout. Umit was a pleasure to deal with and is clearly an accomplished professional.
Amit · 13 January 2026
Agent replied · 13 April 2026
Thanks so much for your feedback! We’re really pleased Umit and the team could make the process run smoothly and keep everyone informed. It’s great to hear you enjoyed working with him.
★★★★★ 5/5
GoogleRuben, Oliver, and Umit were super helpful and incredibly lovely. I stopped by with some concerns I had about a property I wanted to rent from an entirely different lettings agency, and they still took the time to help me out and make sure …
Jackson · 13 December 2025
Agent replied · 13 April 2026
Thank you for the kind words. It’s great to hear Ruben, Oliver and Umit were able to help and point you in the right direction. We’re glad you felt supported :)
★★★★★ 5/5
GoogleA huge thank you to Ellie and the wider team for being super proactive, responsive and kind during our home search as FTBs! From our first viewing through to picking up the keys for our new home, Ellie and her colleagues have been on hand …
I · 13 November 2025
Agent replied · 13 April 2026
Thank you so much for your kind words. We’re delighted Ellie and the team were able to support you throughout the process and help make your first home purchase as smooth as possible. It’s great to hear you felt well looked after from the first viewing right through to getting the keys. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleI used Hunters for selling my flat on Brondesbury Villas. They found a buyer, achieved very close to asking price in a tough market by getting the buyer to step up a little to where I was happy. When the buyer subsequently asked for a long completion (6 months) Hunters quickly arranged for a short term let, paid me all the rent in advance as the tenants had done the same. After the tenants vacated at the end of their term, the team at Hunters, mainly Oliver and Ellie, navigated a very lengthy tricky sale as their were further unexpected delays (because property lawyers made things harder rather than easier.. obvs) and Hunters navigated their curveballs with such grace. All of which was remarkable given the fees were relatively low. I’d trust them to do anything for me in the future, be it to buy or to sell or to rent. They really grafted from their fees and represented excellent value for money. Thank you, all of you.
Tom · 13 March 2026
Agent replied · 13 April 2026
Thank you for sharing such detailed feedback! We’re thrilled that Oliver, Ellie, and the team could navigate the challenges of your sale and provide a smooth experience, even in a tricky market. It’s wonderful to hear you felt well supported throughout the process, and we really appreciate your trust in us. All the best!
★★★★★ 5/5
GoogleOver the past few weeks, Igli has been supporting search for a property for my daughter. His professionalism, support and in particular quality of communication has been exemplary. Thank you for your support, much appreciated.
Liam · 13 February 2026
Agent replied · 13 April 2026
Thank you for your feedback. We’re glad Igli could support your daughter’s property search and provide clear, professional guidance throughout.
★★★★★ 5/5
GoogleAs we were first-time buyers in the UK, we did not understand the process but Ellie Haughton, who was our agent, was incredibly knowledgeable (and also very patient!) and guided us or when she couldn't, directed us to colleague/ partners who could help. In fact, finding our flat was all down to her ingenuity of putting the idea of turning a 2 bedrooms/ 2 reception rooms flat into a 3 bedroom flat into our heads as we were only focused on searching for a 3 bedroom one. Very happy with Ellie's service and would highly recommend her!
Shalena · 13 February 2026
Agent replied · 13 April 2026
Thank you for your kind feedback! We’re thrilled Ellie could guide you through your first UK purchase and offer helpful solutions along the way. It’s great to hear her support made such a difference in finding your new home.
★★★★★ 1/5
GoogleThe director Shadot is nice enough but once you sign a lease you’re honestly on your own. Since we moved in we’ve water and heating issues going on for over 2 months now. For weeks we were boiling water on the stove so our daughter can have a bath in winter. I would have never moved in with what I know now.
Sam · 13 February 2026
★★★★★ 5/5
GoogleHighly recommend Igli Zyko at Hunters West Hampstead Branch. He’s a great negotiator, flexible, understanding and professional. Enjoyed viewing some properties with him today and will continue my search with him in West Hampstead. Top man!
Nia · 13 December 2025
Agent replied · 13 April 2026
Thank you for the recommendation. We’re really pleased to hear Igli has been helpful and professional throughout your search. Wishing you the best with the rest of your search in West Hampstead!
★★★★★ 5/5
GoogleI’ve been working with Igil as this my first time moving to London and he’s been super helpful communicative throughout the whole process. Moving to a new city can be stressful and although this process has not been easy at all. Iz has been there to be a helping hand throughout the whole process. I’m so glad we worked with Iz as typically with other agency it’s a transactional process only however Iz took it a step beyond and made this process more human giving me the comfort and trust to move forward. 💚
Sharon · 13 January 2026
Agent replied · 13 April 2026
Thank you for sharing your experience! We’re so glad Igli could support you through your first move to London and make the process feel more personal and reassuring.
★★★★★ 5/5
GoogleAfter months on with another agency, we had more viewings in the first month with Hunters. Umit has been excellent to work with - helpful and full of useful information and advice.
Lisa · 13 January 2026
Agent replied · 13 April 2026
Thanks for your review! We’re glad you got more viewings quickly and that Umit could help with advice and guidance.
★★★★★ 5/5
GoogleOliver was super helpful, my first seller pulled out and he helped me find a new property within days, very professional and lovey to work with :) absolutely reccomend
Eve · 13 January 2026
Agent replied · 13 April 2026
Thank you for your kind words! We’re so glad Oliver could help you find a new property quickly and make the process smooth.
★★★★★ 5/5
GoogleIgli has been veryyy helpful in our search for a new flat. He has shown me a few properties and has always been very flexible with timings. Thanks!
Hanin's · 13 January 2026
Agent replied · 13 April 2026
Thank you for your lovely feedback! We’re so pleased Igli could make your flat search easier and accommodate your schedule.
★★★★★ 5/5
GoogleMy main point of contact was Mike Masilsz who was a pleasure to deal with. He was absolutely determined to get this across the line and found very good tenants at a good rent. He was always responsive and extremely professional. Very happy with the end result.
I also dealt with Chelsea Hare who arranged the contract and compliance again in a very professional and timely manner. I fekt confident that I was in good hands.
I thus got a very good impression of Hunters, back and front of House.
Mark · 20 February 2024
Agent replied · 21 March 2024
Dear Mark,
Thank you for the positive feedback. It was a pleasure to work with you.
Kind Regards
Hunters Team
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