Trusted Agent profile · Greater London

Felicity J Lord estate agents in London

4.7

★★★★★ Excellent

9,744 reviews across 20 offices and 4 platforms

www.fjlord.co.uk

Felicity J Lord has 20 offices, all in London (Greater London). Together they have 9,744 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

8,800

Reviews on Google

All 20 offices

Facebook logo

4.1 / 5

9

Reviews on Facebook

All 20 offices

The Trusted Agent logo

4.5 / 5

13

Reviews on The Trusted Agent

All 20 offices

Trustpilot logo

922

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Felicity J Lord's 20 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Felicity J Lord office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We have been working with the FJL property management department for a number of years, in this time we have established a very good working relationship with the team in the Colchester Head Office. Unlike many management companies, FJL understand the property management industry and the challenges associated with it, they have a way of doing things which enables them to overcome issues in a very efficient yet understanding manner, getting the job done in the process. We have found their service is 1st Class.

Andrew · 15 June 2017 · Felicity J Lord London (9 New Crane Place)

4/5

Google

Billie-Lee was very helpful from the beginning. She assisted me through the entire process. I appreciate Billie’s involvement to make sure the tenants receive everything as promised and quick response every time I had any questions.

Maggie · 15 June 2017 · Felicity J Lord London (9 New Crane Place)

Agent replied · 13 June 2024

Dear Malgorzata, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We hope you enjoy your time in your new home. Thank you again for your star rating! Regards Felicity J Lord Wapping (Lettings)

5/5

Google

Not always easy to find approachable agents. But the Wapping lettings team were great. Would definitely recommend them when renting. I emailed Billie-lee and viewed with James both great guys....

Adam · 15 June 2017 · Felicity J Lord London (9 New Crane Place)

Agent replied · 13 June 2024

Hi Adam Frahm, We're pleased to see the 5-star rating you left for us. You really made our day today. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Wapping (Lettings)

5/5

Google

From start to finish, James Bastick (Negotiator, FJL) was a real pleasure to work with. He provided honest and open communication at all times, and resolved any issues/queries very quickly. He made the transition of moving flats a seamless experience, and was even kind enough to follow up and make sure everything was okay after our move-in date. It was really refreshing to see someone display that level of customer service. We would definitely consider using FJL again. Thank you very much James.

Sanjay · 15 June 2017 · Felicity J Lord London (9 New Crane Place)

Agent replied · 13 June 2024

Dear Sanjay, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Thank you again for your 5 star rating! Regards James Felicity J Lord Wapping (Lettings)

5/5

Google

Billie-Lee did not manage to secure us a property! however she made sure to keep in contact at all times with great properties....... she provides a first class service, was friendly and always responded to my emails and questions!! It's my first time renting in London and I had good and bad experiences. Thank you Billie-Lee Blankson

Katazyna · 15 June 2017 · Felicity J Lord London (9 New Crane Place)

Agent replied · 13 June 2024

Dear Katazyna, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Thank you again for your star rating! Regards Felicity J Lord Wapping (Lettings)

4/5

Google

Felicity J Lord helped me through the process of being a first time buyer. They were all approachable, friendly, and very straight-forward throughout. I felt well supported and would recommend their services.

Josie · 15 June 2017 · Felicity J Lord London (9 New Crane Place)

Agent replied · 13 June 2024

Thank you, Josie, for reaching out to us. Your opinion plays an integral part in our customer service.

5/5

Google

It is not easy to find a good estate agent... I was very impressed with Felicity J Lord Wapping. They were pleasant, professional and managed to sell our flat above asking price. I would definitely recommend them.

Oksana · 15 June 2017 · Felicity J Lord London (9 New Crane Place)

Agent replied · 13 June 2024

Thank you, Oksana, for reaching out to us. Your opinion plays an integral part in our customer service.

5/5

Google

A fantastic experience from start to finish with Amy, Ed and Tony at Felicity J Lord. A wealth of experience in the Wapping area and great local knowledge. They are an extremely pragmatic team to deal with and very communicative, with regular update calls, feedback and recommendations. A very smooth sales process so far!

Adam · 15 June 2017 · Felicity J Lord London (9 New Crane Place)

Agent replied · 13 June 2024

Thank you, Adam, for reaching out to us. Your opinion plays an integral part in our customer service.

5/5

Google

We are using FJ Lord in Wapping to sell an apartment and generally speaking, we have been very impressed with the team. They are always professional and give us constant updates as to what is happening in terms of viewings and feedback. The whole sales process has been a very positive experience.

Charles · 15 June 2017 · Felicity J Lord London (9 New Crane Place)

Agent replied · 13 June 2024

Thank you very much for sharing these comments, Charles.

5/5

Google

Our first experience with rental agency could not be better. James Bastic took extra care, constantly kept us informed and guided us through the process. We are happy with our apartment and highly recommend FJL if you are looking for a flat.

Anna · 15 June 2017 · Felicity J Lord London (9 New Crane Place)

Agent replied · 13 June 2024

Dear Anna Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Wishing you a great day until the next time we meet. Kind regards, Felicity J Lord Wapping (Lettings)

5/5

Google

Dealing with Felicity J Lord in Wapping has been a pleasure. They have been a great help to us in listing & selling our property. From the initial valuation meeting, to the excellent photographer, to the sales and negotiation team they all have been top drawer. Eduard Diac in particular, went above and beyond in getting our flat exchanged and completed in the face of often, trying situations with our buyers choice of solicitors. His perseverance and conscientiousness were a massive, massive help and we couldn't recommend him enough.

James · 15 June 2017 · Felicity J Lord London (9 New Crane Place)

Agent replied · 13 June 2024

James, thank you for taking the time to leave us feedback.

5/5

Google

As an independent Chartered Building Surveyor and Valuer I have found the sales staff very helpful and knowledgeable with respect to local property valuation. The Agency is also very co-operative in allowing my clients having property surveys carried out the facility to attend the property further under supervision post survey where appraisals can be promptly given and potential for improvement reviewed and discussed. Some Agents can be suspicious of Surveyors but F J Lord always make an effort in assisting me to fully undertake property surveys for potential purchasers and assist in remedying with the vendor any issues arising.

Gerry · 15 June 2017 · Felicity J Lord London (9 New Crane Place)

Agent replied · 13 June 2024

Dear Gerry Dear Gerry Brown, Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord Wapping estate agents. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Wapping (Sales) estate agents

5/5

Google

A very professional and friendly experience all the way from viewing to check in. Moving to London from abroad, we were new to renting in the UK. Marta made sure to find exactly the right property for us and made it easy for us to get started in the UK by answering our questions and helping us out on several occasions. Documentation and entire process was very professional. Can definitely recommend.

Mark · 15 June 2017 · Felicity J Lord London (9 New Crane Place)

Agent replied · 13 June 2024

Dear Mark Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We wish you all the best for the future in your new home. Felicity J Lord Wapping (Lettings),

5/5

Google

Impressed with Negotiator James at Wapping branch - a chance phone call with him and his quick thinking led to him finding me a tenant in a few hours - no marketing, photos! James showed client around, he loved my newly refurbished property and the deal was done. Thanks, too, to manager Louise for her professionalism. After a bit of negotiating we did a deal! Big thanks, too, to Billy-Lee Blankson, manager at Surrey Quays - she was the very first person who saw my flat (before the refurb) and it was her as a professional that led me to go with FJ Lord in the first place. She has vision, professional to a fault and loads of London savvy. A great advert for your company - and an asset and a half!

Sarah · 15 June 2017 · Felicity J Lord London (9 New Crane Place)

Agent replied · 13 June 2024

Dear Sarah Holmes, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you again for your star rating! Regards Felicity J Lord Wapping

5/5

Google

James Bastick is very profession and really very friendly, from beginning he made sure that he is responding to my emails and questions as well as my texts. It's my first time renting in London and he took care of every possible expect for a new person with family in town. As a professional person I can say the employee like James is asset to the organisation, because having very nice presentation and communication skills also understands what is requirement of the customer. On a personal note, I communicated with many property agents and had mixed experience however James left a very nice impression and because of James only I would recommend Felicity J Lord to my friends/family. Thanks again James for all your help and keep up the good work. Regards, Mithun

Mithun · 15 June 2017 · Felicity J Lord London (9 New Crane Place)

Agent replied · 13 June 2024

Mithun, Thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Wapping

5/5

Google

I purchased my property with Felicity I Lord. Eduard was my estate agent. He was extremely helpful with viewing my property for a total of 3 times and answering any of my questions. He is well mannered, polite and friendly. Amy helped me excellently through the purchasing process. I would highly recommend Felicity J Lord for the service they provided.

Kerry · 15 June 2017 · Felicity J Lord London (9 New Crane Place)

Agent replied · 13 June 2024

Dear Kerry, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Wapping

5/5

Facebook

Really amazing service received from the lettings team. Everything went as smoothly as it could have done and the whole team were super efficient in helping me. Thanks Felicity J Lord.

Kirsty · 12 May 2017 · Felicity J Lord London (3 Greenwich South Street)

5/5

Google

Rasa was such a friendly, informative and helpful lettings agent! Right from the start she was honest about the properties on her books and actually listened to what I wanted from an apartment. She didn't rush me or push properties I wasn't interested in. This is a rare trait in lettings agents and one that should be applauded when it happens! She's a good reason to search for a property with Felicity J Lord!

Lucy · 26 March 2017 · Felicity J Lord London (4 Copper Row Tower Bridge Piazza)

Agent replied · 24 March 2024

Thank you for your feed back Lucy. Rasa has recently joined the team at Shad Thames and is a welcome addition. She takes pride in her customer service and such positive feedback makes it all worthwhile.

5/5

The Trusted Agent
Tenant

Everything worked out perfectly

I was introduced to FJLord as a tenant looking to rent a flat, it was easy to get an agreement and after 2 years, it was also easy to leave the property. I must say it was quite pleasant to do business with them, I would recommend FJLord.

João · 24 March 2017 · Felicity J Lord London (644/646 Mile End Road)

5/5

Google

Excellent service throughout the selling process, from initial valuation to viewings and completion. Raj did an excellent job in arranging viewings, keeping me updated and feedback following viewings. He understands the area very well and also what buyers are looking for. Gurmukh and Raj did very well with negotiation on price, and were extremely helpful after offer accepted - thought they dealt very well with both solicitors. A highly professional yet personal service and would thoroughly recommend if you are thinking of selling or buying.

G · 20 March 2017 · Felicity J Lord London (644/646 Mile End Road)

5/5

Google

Fantastic Customer service and great experience. Look forward to working with you again in the future. Special thanks to Jeni.

Jay · 15 March 2017 · Felicity J Lord London (4 Copper Row Tower Bridge Piazza)

Agent replied

Thank you very much for sharing these comments, Jay Sarma.

5/5

Google

This was the first agent i approached when i had to move flat. All went pretty well, i saw the property immediately and took it as a really good deal. FJL came up front with all pros and cons of taking this property where we could make a good decision, as opposed to just wanting to do the sale. Checks and paperwork was quick, with good and prompt communication. Many thanks to Rasa and Linas who where great and prompt help at all stages. B

B · 15 March 2017 · Felicity J Lord London (4 Copper Row Tower Bridge Piazza)

Agent replied

Dear Boris , Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord Shad Thames (Lettings). We always love to receive great feedback!

5/5

Google

Rating only, no written review.

Weini · 15 March 2017 · Felicity J Lord London (27 Greenwich South Street)

Agent replied

Dear Weini, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property, We're pleased to see the 5-star rating you left for us. Would you mind elaborating a little more on why you gave us this rating? We would love to know!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Felicity J Lord

Which Felicity J Lord office has the most reviews?

London (Suite 2.01b) has the most, with 1,544 reviews rated 4.3 out of 5, followed by London (22-23) with 1,500.

Where are the Felicity J Lord offices?

The 20 Felicity J Lord offices, by town:

What do tenants say about Felicity J Lord?

3 reviews from tenants, rated 3.7 out of 5 on average. For example, João wrote: "I was introduced to FJLord as a tenant looking to rent a flat, it was easy to get an agreement and after 2 years, it was also easy to leave the property. I must ..."

Has Felicity J Lord won any awards?

Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Gold.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent