Felicity J Lord London reviews

★★★★★ 1/5

Google

I can't comment on Felicity J Lord as a whole, but my experience with the Wapping branch was extremely disappointing. I instructed the branch because Tamarra (sales negotiator) presented a highly proactive approach to selling our recently renovated one-bedroom flat. She explained that she regularly makes 100, 140 outbound calls per day, described our property as one of the best-finished on their books, and said she was confident she could generate around 20 qualified viewings during the crucial first few weeks. Unfortunately, the reality was very different. During almost one month of instruction, the property received just two viewings. One generated proactively and one from an inbound enquiry, which led to an offer of £350,000, despite an asking price of £400,000 (already reduced from £425,000). Communication was generally poor. I requested Rightmove performance statistics on several occasions, but never received this. Towards the end of the instruction, the focus shifted away from proactively marketing the property and towards explaining why it wasn't selling. I was repeatedly told about the difficult market, geopolitical uncertainty and other properties selling well below their asking prices. While I appreciate the difficult market conditions, these explanations are very different from the confidence and assurances given when they were competing for my instruction. Martin (the branch manager) also suggested they had outperformed previous agents because they had secured an offer. I disagree. The measure of success is not simply obtaining any offer, but obtaining an offer that has a realistic prospect of leading to a sale. An offer £50,000 below the asking price did not achieve that. Tamarra was super enthusiastic when we first met. She absolutely loved the property and the premium quality of the finish. However, the level of enthusiasm, communication and proactive support quickly faded, and by the end of the instruction I felt there was little confidence or commitment to continuing to market the property. We therefore agreed to terminate the sole agency agreement early. Based on my experience, I would not recommend the Wapping branch.

Zakaria · 22 July 2026

★★★★★ 5/5

Google

Felicity J Lord were amazing from start to finish in the sale of our late Aunts flat. They had superior knowledge of the market and location being situated strategically in the heart of Wapping. Martin Lawes was our dedicated agent dealing with everything and was a superb communicator between us and the buyer. Selling something with sentimental connections can be difficult but Martin and the team made this process simple and stress free. Thanks!

Andy · 8 June 2026

★★★★★ 5/5

Google

Martin and Felicity J Lord were excellent. Martin was proactive as a sales person and didn’t just rely on simply advertising the property. He worked tirelessly to identify and connect potential buyers from FJL’s networks and contacts, was adaptable and used different approaches as appropriate to understand and meet the needs of all - and always followed up and kept us informed. It built trust all round and this approach made all the difference to achieving the eventual sale. Thank you

Anne · 22 January 2026

★★★★★ 5/5

Google

I’ve had a great experience with Christopher Lloyd at Felicity J Lord. Throughout my tenancy, Christopher was consistently professional, attentive, and quick to respond to any queries. He made sure that everything was handled efficiently, which really helped make my time at the property stress-free. It’s rare to find an agent so committed to a high standard of customer service. Highly recommended!"

Moideen · 8 April 2026

★★★★★ 5/5

Google

A huge thank you to Muzaffer from the Felicity J Lord team for his brilliant handling of my tenancy. He was consistently helpful and professional, especially when it came to resolving maintenance or administrative queries quickly. His communication is top-notch, and he truly goes above and beyond to ensure tenants are well looked after. Five-star service!"

Adhil · 8 April 2026

★★★★★ 5/5

Google

Mary was extremely professional, helpful, and efficient throughout the whole process. She was always available to answer any questions and made everything smooth and stress-free. Her friendly attitude and attention to detail were truly appreciated. I would highly recommend Mary to anyone looking for excellent service.

Francesco · 22 May 2026

★★★★★ 5/5

Google

As tenants, we’ve been really pleased with the service we’ve received from Chris Burke at FJLord. Renting in London can be famously miserable - but Chris responds very quickly to our emails, the right contractors for the job are dispatched at lightning speed, and Chris follows-up to make sure all has been resolved satisfactorily. Maintenance issues can occur in any property, but it’s such a reassurance to know that if something does go wrong Chris will make sure it is resolved quickly and the job will be done properly (and not be a half-fix you fear will become a problem again soon). After 8 years of renting through various letting agents in London it’s the most pro-active service I’ve experienced. Thanks Chris for looking after us!

Will · 23 March 2025

★★★★★ 5/5

Google

I highly recommend this company, especially Buse Erdogan! While searching for a property in the Wapping area, I came across the Felicity J. Lord website and found several listings that matched our needs. I booked a viewing, and they promptly called to confirm, which was a great first impression. Buse Erdogan was fantastic. She took the time to understand exactly what we were looking for and carefully selected properties that perfectly suited both our preferences and budget. She was professional, knowledgeable, and incredibly helpful throughout the process, making our property search smooth and stress-free. Her attention to detail and commitment to finding us the right home truly set her apart. If you're looking for a reliable and efficient property search experience, I highly recommend reaching out to Buse and the team!

VU · 23 March 2025

★★★★★ 5/5

Google

We have rented with FJL Wapping for 6 years now and during that time whenever we have had any maintenance issues FJL have been very responsive and worked quickly with the landlord to fix them. We are really happy with the service they have provided and appreciate the work they do to coordinate issue resolution! We recently required some major maintenance done to the flat and Chris Burke coordinated the work super quickly and kept us updated throughout - he even managed to get the works completed while we were away for a long weekend so we came back to a fixed flat - so happy with it. Thanks Chris!

Ashleigh · 23 March 2025

★★★★★ 5/5

Google

Thanks so much to Martin, Ediz, and the team at Felicity Lord, Wapping. They are extremely competent and experienced agents who provided expert, one-to-one support with a warm, personal approach throughout the entire sales process. We can highly recommend them. Thanks so much, guys!

C · 23 February 2026

★★★★★ 5/5

Google

Fantastic Agency! The team is incredibly helpful, professional, and always quick to respond. A special shoutout to Chris Burke, our property manager, who has been exceptional in handling any issues that arise with efficiency and care. If you’re looking for your next flat, I highly recommend working with this agency, they do their best to make the process stress-free.

Ahmed · 23 March 2025

★★★★★ 5/5

Google

Muzaffer has been very helpful in getting the tenant agreement through the line despite him being from Another branch - he amended and got the signatures through ahead of the tenancy starting in a very short period of time. Tx you for your swiftly support!

Sophie · 8 August 2025

★★★★★ 4/5

Google

Cyrus in property management is a gem. He’s prompt, consistent, and always has an answer to whatever it is within his field, and if he doesn’t (which is rare) he’ll find out then get back to you asap. He is the only reason I’m giving them 4/5 stars. Mohammed is absolutely the worst. If he’s your agent then I’m so sorry. He has zero urgency or empathy towards you as a renter and will easily ignore all your calls without getting back to you (you could be homeless with 6 months rent ready and he will still just flat out ignore you). Chris is ok, better than Mohammed but then again so is a lamp post.

Rheem · 16 September 2023

★★★★★ 5/5

Google

Martin and the team were always helpful and as keen as we were to sell the flat. It is never as smooth as you hope, Martin helped iron out the few issues and kept diplomatic relations with all the parties. Would certainly use them again.

Adam · 23 March 2025

★★★★★ 5/5

Google

Martin, Ediz and the team really helped make the purchase as painless as possible.

Steven · 23 January 2026

★★★★★ 5/5

Google

I would like to mention Muzaffer has been very proactive and available to sort out our queries and arranging contractors for any of the problems faced in the flat. Our tenancy renewal agreement process has been very smooth with Muzaffer’s …

Sapna · 22 April 2025

★★★★★ 5/5

Google

The staff at Felicity Lord Wapping (today I dealt with Muzaffer Sasmaz ) is incredibly helpful, friendly and efficient. The process of renewing my rental contract was turned around incredibly quickly and friendly!

Martina · 21 July 2025

★★★★★ 5/5

Google

I had a great Experience with the company thanks to Buse. I will carry on dealing with them as they’ve been very approachable and professional at the same time. Thanks for that and for your time.

Mert · 23 May 2025

★★★★★ 5/5

Google

Muzaffer has been outstanding in supporting me recently. He has been responsive and clear on what is required by when. The tenant is happy and the entire experience was professionally handled with no issues. Great service A delighted customer Peter

Peter · 23 March 2025

★★★★★ 5/5

Google

I was very impressed with the professionalism of this company in helping me in my property search, in particular their agent Buse Erdogan. Buse was efficient, pleasant and extremely knowledgeable of the area.

Karen · 23 May 2025

★★★★★ 5/5

Google

We have recently purchased a property and Martin has been very professional throughout the entire process. He kept us inform a regular basis and advised us on all the matters to have a smooth and speedy process. He is very energetic, friendly and super proactive. The transaction completed in time and with no much stress. I would recommend Martin and Felicity J Lord to anyone and should we need an agent for the future we will definitely choose them.PositiveProfessionalism

A · 10 November 2022

★★★★★ 5/5

Google

A pleasant buying experience with them for the most part. The only hiccup was to do with the seller’s solicitor and the estate agent was keen to help complete the sale. Other than that, everything went smoothly. Danielle was very responsive and gave timely answers to all our enquiries. She helped us every step of the way and kept us updated whenever there had been new information. We also maintained good communications with the seller through her. Would recommend to anyone trying to buy (or sell, for that matter) in the area.PositiveResponsiveness, Professionalism

Yimin · 25 August 2022

★★★★★ 4/5

Google

I started property search with FJL. Buse Erdogan is a breath of fresh air. She is friendly, genuine and goes out of the way to help. I would recommend her services

Akila · 23 May 2025

★★★★★ 5/5

Google

We have recently purchased a property and Martin has been very professional throughout the entire process. He kept us inform a regular basis and advised us on all the matters to have a smooth and speedy process. He is very energetic, friendly and super proactive. The transaction completed in time and with no much stress. I would recommend Martin and Felicity J Lord to anyone and should we need an agent for the future we will definitely choose them.PositiveProfessionalism

ALINA · 25 August 2022