Felicity J Lord reviews

★★★★★ 5/5

Google

Not all property sales are equal. Some are easy, some are insanely convoluted, labyrinthine, thorny and downright annoying. It's not obvious when things start, but once solicitors get on board warning signs start to show. There's always some nitpicking, but if you're unlucky solicitors can drive buyers, sellers and everybody else involved insane. It's not the norm, but I had what you might call an outlier. A perfect storm where everything that could jeopardise a sale, did jeopardise my sale. It was super stressful, for me and everybody involved. I lesser man may have lost his head. Frankly I probable would have, except for the fact that Joseph Ponan was my Estate Agent. I can safely say that without Josephs steadfast resilience to every problem thrown at him. I would not be sitting I my dream home type this today. You might think the job of an Estate Agent is simply showing people houses they like. It's easy to forget the hard work of helping new buyers navigate UK conveyancing oddities, calming sellers nerves and worst of all playing peacemaker to a host of bickering solicitors. At time of crisis I was talking to Joseph morning noon and night, also on his day off. Through the whole process Joseph never once lost his cool, dropped the ball or looked the other way. It felt like my sale was his full time job, while I know he was also juggling other sales (which I hope were less traumatic). I cannot praise his professionalism, skilled people management and unfailing cheerfulness enough. He pulled of what seemed like the impossible with my sale. He is a champion. I should say that my personal nightmare is very much the worst case scenario for you. I asked Joseph how traumatic and chaotic my sale was compared to others. He assured me mine was the worst he'd witnessed. It's highly unlikely your sale would be as difficult as mine. But whatever the situation, Joseph is more that capable of getting things done. I was very lucky to have him on my side.

David · 19 August 2026

★★★★★ 3/5

Google

I dealt with both the lettings and sales sides of Felicity J Lord in Greenwich, as they managed my flat while it was let and then managed the sale. I would characterise the sales side as adequate - they are nice guys and respond efficiently to queries, though I do think that if I'd followed all their advice the flat would have sold for less than it eventually did. The star rating reflects my experience with the sales side of the business. The lettings/ property management side of things was less good. While the team (especially Nick and Ayo) were great at marketing the flat, the property management team (I believe based at the Blackheath branch) who took over while it was tenanted caused a lot of problems, including charging me for a service which I only found out months later they had not actually done. Their extremely sluggish work on the checkout inspection almost cost me over £700 as they were so consistently slow and difficult to get hold of that we almost missed the 30 day deadline to claim back damages from the tenant's deposit (damage which may not have been done if the property had been more proactively managed). In conclusion, Felicity J Lord are an OK choice if you are selling property but I would give them a wide berth if you are letting.

Sally · 22 July 2026

★★★★★ 5/5

Google

Joe was an outstanding estate agent from start to finish. From our very first interaction, he was professional, knowledgeable, and genuinely committed to helping us through the entire process. He kept us informed at every stage, explained things clearly, and was always quick to respond to any questions or concerns. What really set Joe apart was his attention to detail and his proactive approach. He didn’t just list the property, he made sure it was presented in the best possible way, which clearly made a difference in attracting interest. His advice was always honest and well thought out, and you could tell he had our best interests in mind. The whole experience felt smooth and far less stressful than expected, thanks to Joe’s dedication and expertise. I wouldn’t hesitate to recommend him to anyone looking to buy or sell. he’s exactly the kind of agent you want on your side.

Tom · 22 April 2026

★★★★★ 5/5

Google

Joe was fantastic throughout the move. He is very down to earth and really listened to what I was looking for when showing me around properties, and his guidance was excellent when negotiating on price. The same level of service continued throughout the buying process, he always fought my corner when needed. I wouldn’t hesitate to recommend Joe or Felicity J Lord

Dominic · 20 August 2026

★★★★★ 2/5

Google

I had a mixed experience with Felicity J Lord Greenwich, I mostly worked with Mahdi. Things started off well, and initially the process felt smooth. However, after putting in an offer on a studio flat, I later discovered that the size of the property had been miscommunicated to me (and the property wasn’t advertised at the time). As a result, I decided to reduce my offer. Unfortunately, this led to the seller becoming offended and pulling out of the sale. What was disappointing was that this situation stemmed from incorrect information, yet there was no acknowledgement or apology. After this, I wasn’t contacted again or supported in finding alternative properties. A couple of months later, I reached out again myself to restart the process. During a second attempt, I received an offer letter that included a clause I had not agreed to and was not fully informed about beforehand, which raised further concerns and ultimately led me to withdraw again. Overall, I feel there needs to be more honesty and transparency with buyers, as these issues impacted my trust in the process. While the experience started positively, the lack of clarity and follow-up made it disappointing overall.

Atefeh · 30 March 2026

★★★★★ 5/5

Google

A fantastic experience with the Felicity J. Lord Greenwich team. A special thank you to Alexander, Arnaud and Joe for all their support throughout my purchase. They were professional, responsive and always kept me updated, making what could have been a stressful process much smoother. I would happily recommend them to anyone buying or selling a property. Thank you again!

Kayvan · 22 July 2026

★★★★★ 5/5

Google

Our experience with Joe Ponan was absolutely fantastic, genuinely the best estate agent we’ve ever come across. He went above and beyond throughout the entire process, sorting out countless issues and keeping us informed at every step. What makes this even more impressive is that Joe was actually the agent selling the house we bought, not the one selling our flat, so technically, we weren’t even his direct clients. Despite that, it truly felt like we were. His dedication, professionalism, and willingness to help were outstanding. We wouldn’t hesitate to work with Joe and Felicity J. Lord again in the future. He’s an absolute star.

Teodor · 13 February 2026

★★★★★ 5/5

Google

Buying our first home was a huge milestone, and Joseph made the whole experience so much smoother from start to finish. He was always professional, approachable, and incredibly responsive, keeping us informed throughout the process and making sure all our questions were answered. We always felt that he genuinely wanted to help us find the right home. Thank you Joseph for all your support, patience, and guidance. We really appreciate everything you did for us and wouldn’t hesitate to recommend you to anyone looking to buy or sell a property. Wishing you all the best!

Elifnaz · 22 August 2026

★★★★★ 5/5

Google

We are a first time buyer and bought our flat via felicity j. lord. Joseph was the estate agent helping us starting from the beginning. Not only showing places suit us from his portfolio but also he has been extremely supportive throughout the process. Always communicative and reachable. If you are looking a place in the area, you should definitely reach out to him. He is knowlegable and will help you a lot with anything comes along the way.

Abdullah · 22 August 2026

★★★★★ 5/5

Google

We went through this agency to buy our first flat. Mahdi Chowdhery was really helpful throughout and was always a reliable and prompt point of contact. He made it easy to arrange inspection access etc when needed, and was always friendly and was happy to work through email primarily (as that is my preference).

Ash · 22 June 2026

★★★★★ 5/5

Google

I had an excellent experience with Arnaud and Alex at Felicity J Lord Greenwich. From start to finish, they were professional, knowledgeable, and extremely supportive. They made the entire process of buying my home smooth and stress-free, always keeping me informed and answering any questions promptly. Their friendly and approachable manner made a big difference, and I truly felt like a valued client throughout. I wouldn’t hesitate to recommend Arnaud, Alex, and the team at Felicity J Lord to anyone looking for outstanding estate agents.

Ben · 13 October 2025

★★★★★ 5/5

Google

We bought our first home via Felicity J Lord Greenwich, and I'd like to say massive thanks to Alex, Arnaud and Wadie who have been responsive and professional throughout the process. They let us view the property three times, helped chase the seller's side when it looked like the progress was slow, efficiently relayed all the necessary information, so eventually we got the house that we absolutely loved!

Pavel · 13 October 2025

★★★★★ 5/5

Google

Mahdi Chowdhery was amazing during our purchase of a flat. He was honest and helpful during the viewing and was a massive help during the legal process, calmly supporting us and the seller through any hurdles thrown. Honestly the best experience we had with an estate agent. Definitely want to work with him again.

MARCO · 13 February 2026

★★★★★ 5/5

Google

Mahdi is absolutely terrific. He handled the sale of our flat purchase from start to finish, and went above and beyond to ensure that we could complete on time. His commitment to good customer service is clear, and he is a credit to his organisation. Thank you for your help over the last 6 months and I hope to deal with you again in the future.

Damon · 13 October 2025

★★★★★ 5/5

Google

FJ Lord did the business for us. Setting the right price on our flat and following through on all their marketing promises. Alex, Branch Director in Greenwich, was on point for us throughout. At each stage he and his team, Mahdi, Arnaud and Rayhan were right on the money in arranging and actioning viewings for well matched buyers. We are delighted with the outcome from our sale and heartily recommend FJ Lord in Greenwich to anybody looking to sell their property here.

Kevin · 16 December 2024

★★★★★ 5/5

Google

Thank you to Joseph P. for his professionalism and patience throughout our house purchase. It was such a pleasure to work with him and we are very happy with our new home. Thanks again. C & M.

C · 13 February 2026

★★★★★ 5/5

Google

I used FJ Lord to sell my flat, Alexander and Mahdi were amazing in negotiating the deal on my behalf and getting the best price as well as helping to get the sale over their line with solicitors, surveyors etc. advising on the best course of action. And Mahdi did a fair share of emotional support too 🤣 Best team! …

Y · 13 June 2025

★★★★★ 5/5

Google

When selling my flat in London recently I used the services of FJL and I was very impressed indeed. Alexander, the branch manager was very knowledgeable about the local area and incredibly professional. Within less than two weeks of my property being on the market I already had an offer. Throughout the process, Alexander and Arnaud were responsive and very professional, which really helped to take the stress out of selling my property. I would very much recommend the services of FJL in Greenwich.

Ailsa · 22 September 2024

★★★★★ 5/5

Google

Great service - Nihaj was quite attentive and helpful!

Connor · 8 August 2026

★★★★★ 5/5

Google

Felicity J Lord have been absolutely fantastic during the sale of our property - I can’t speak highly enough of the dream team of Joe and Alex. With a young family and busy life, this process could have been massively stressful, but they kept us updated throughout, managed any niggles proactively and went above and beyond. I can’t thank them both enough and would recommend wholeheartedly

Verity · 22 May 2026

★★★★★ 5/5

Google

The team at FJ Lord have been great so far supporting our efforts to sell our flat. Very professional and great looking photos and the sale brochure looks top notch. Many thanks to Ridwana, Ruby and Alex for making it happen and for the professional approach.

Karol · 13 September 2025

★★★★★ 1/5

Google

We attended a viewing as buyers with agent Kyanne Neavin Martin - This was our first experience with the agency. We expected a reasonable level of engagement and information; however, the agent came across as dismissive, abrupt, and appeared eager to end the viewing as quickly as possible, showing no interest in assisting potential buyers. Given the time spent arranging and travelling to the viewing, it was frustrating to leave with no more information than was already available online and feeling our time was not valued. Unfortunately as a result of this poor experience, we will not be pursuing any further engagement with Felicity J Lord in the future.

Linda · 13 January 2026

★★★★★ 5/5

Google

Wadie is absolutely fantastic. I feel lucky to have met him in my property search journey. He takes time to really understand your needs and your tastes while helping you find properties good for you. It was a breath of fresh air from your usual impersonal London real estate agents. Can’t recommend enough

Mayanka · 13 May 2025

★★★★★ 5/5

Google

We had the pleasure to work with Joseph Ponan when we were looking for a flat to buy in Blackheath. The process wasn’t easy (as we were part of a chain) but he helped us along the way and always made sure we had everything we needed to make it as smooth as painless as possible. Cannot recommend him or the state agency enough.

Beatriz · 16 March 2026