Felicity J Lord London reviews

★★★★★ 5/5

Google

I couldn’t be happier with the service Rob provided. From the moment he arrived, he was professional, friendly, and incredibly knowledgeable. He carried out a thorough rental valuation, explained everything clearly, and offered honest, expert advice based on the local market. Nothing felt rushed, and he was happy to answer all of my questions. It was a genuinely first-class experience from start to finish. I wouldn’t hesitate to recommend Rob to anyone looking for a rental valuation or property advice. Thank you again for the excellent service!

Jordan · 8 August 2026

★★★★★ 5/5

Google

EXCELLENT EXPERIENCE SELLING OUR FLAT THROUGH FJL With a different estate agent, we had had a difficult time selling our flat over the course of a year (we got close to completion no fewer than 3 times, before the buyer dropped out for various reasons - mortgage issues, change of heart etc). So we decided instead to sell through FJL, as we had had a good experience engaging with them on our purchase. Lenny took on the purchase, and (I hope he won't mind me saying) we were initially surprised at how young he is! But we should not have worried, as he was everything you would want in a selling agent. He immediately worked very hard to get us a large number of viewings in a short period of time, he gave us helpful and sensible advice, he was always available for any queries, and he managed the buyers very well. After a painful year of trying and failing to sell our flat through another agent, it was a pleasure to switch to FJL and have our sale run smoothly start to finish (which included achieving the price we had targeted). Kudos to Lenny and team!

Mark · 8 August 2026

★★★★★ 5/5

Google

We had a really positive experience with Lenny O’Shea and the team at Felicity J Lord. We were both selling our flat and buying another property at the same time, so there were quite a few moving parts and a lot that needed to come together within a fairly tight timeframe. Lenny was excellent throughout. He was very experienced, practical and reassuring, and always seemed to know exactly what needed to happen next. He kept things moving, followed up when needed and was always available when we had questions or needed advice. A special mention also to Hazal, who found the buyer for our flat and was fantastic to deal with. What we appreciated most was feeling that Lenny and the team were genuinely on top of everything. Moving house is never completely stress-free, but having people you trust managing the process makes an enormous difference. We would happily recommend Lenny, Hazal and the Felicity J Lord team to anyone selling or buying in the area.

Oonagh · 8 August 2026

★★★★★ 5/5

Google

Selling our flat and buying a new one within a specific time frame was a huge undertaking, but Lenny O’Shea and his team at Felicity J Lord (including the fantastic Hazal) looked after us completely. Together they made the entire process as seamless as possible. Their communication was reliable and prompt, and their calm, trustworthy approach kept our stress levels low. Navigating the complexity of home buying can be overwhelming, but Lenny gave great advice, effortlessly translating all the jargon into plain English and helping us figure out next steps. They are great negotiators and genuinely pleasant people to work with. If you are looking to move, you couldn't be in better hands than with Lenny and his team. Highly recommended!

Ben · 22 July 2026

★★★★★ 5/5

Google

I used Felicity J Lord as my estate agents when selling my two-bed flat. We chose to go with them because of the personalised service offered by Lenny. We liked the fact that Lenny would be our contact the whole way through which has made the process much easier. Lenny has been fantastic at moving the process forwards and keeping us and our buyer up to date the whole time. Lenny has been great at communicating, he made me feel like his most important client which has been great. Thank you Lenny and FJL for the amazing service. Sadly we're not staying in the area, but if we were I would definitely use you again for selling!

Nicola · 22 July 2026

★★★★★ 5/5

Google

I recently had a great experience with Felicity J Lord in Islington and couldn’t recommend them more highly. The whole team is incredibly friendly, professional, and genuinely cares about delivering excellent service. A special mention to Lenny, Mustafa, Hazal, and Charlie, they were all fantastic to deal with throughout. Mustafa carried out the valuation of the property and was knowledgeable, honest, and very reassuring. It’s clear this is a well-run team that goes above and beyond for their clients. Easily one of the best estate agents in Islington and the surrounding area!

Samreet · 22 April 2026

★★★★★ 5/5

Google

Rob was professional, friendly, and knowledgeable throughout the rental valuation process. He arrived on time, explained everything clearly, and provided an honest and realistic assessment of my property’s rental value based on the local market. There was no pressure, just helpful advice and excellent service. I really appreciated his expertise and would happily recommend Rob to anyone looking for a reliable rental valuation

Jack · 8 August 2026

★★★★★ 5/5

Google

Lenny is an outstanding estate agent, genuinely personable, attentive, and highly professional. He made the whole process feel smooth and manageable - always keeping us informed and taking the time to explain things clearly. Nothing ever felt too much trouble and his approachable manner made a real difference. A pleasure to work with and a real credit to the team!

Marcia · 22 June 2026

★★★★★ 5/5

Google

Lenny O'Shea made what could have been a stressful process feel incredibly smooth from start to finish. He listened carefully to my needs, understood the urgency of my situation, and delivered on every level with professionalism and commitment. I would highly recommend Lenny to anyone looking to sell their property and wanting an agent who genuinely cares and gets results. With gratitude, A.

Andro · 22 May 2026

★★★★★ 5/5

Google

Just want to say Mustafa at the Islington branch has been extremely helpful and professional with the sale of my property. His professionalism is second to none. Thank you is too small a sentiment to express my gratitude for his unwavering dedication during the sale process to date. Strongly recommend Mustafa to anyone looking to sell his/her property.

Melvin · 22 June 2026

★★★★★ 5/5

Google

I had a viewing with Hazal on Saturday and it was an absolute pleasure. She was incredibly polite, professional and well spoken, making the whole experience relaxed and enjoyable from start to finish. She took the time to answer all of my questions honestly, never made me feel rushed, and was willing to contact me later to follow up on a few more questions I had. Her friendly and approachable manner really stood out and made the viewing a genuinely positive experience. Thank you, Hazal, for your excellent service. I wouldn't hesitate to recommend you to anyone looking for a property.

Raph · 22 July 2026

★★★★★ 5/5

Google

I had the pleasure of dealing with Omer Chughtai, Property Manager of Islington branch on 21DEC23. Received the most amazing, kind and efficient service that one can only dream of during the busy holiday period. Thanks Omer - you were superb and made my day - Seasons Greetings.

Ranjit · 13 February 2026

★★★★★ 5/5

Google

Hazal and Mustafa were absolutely exceptional to work with. Both were very knowledgeable on the property they showed me and followed up quickly after viewings to share information requested. Hazal was a great advocate to the seller and did …

Emma · 22 March 2026

★★★★★ 5/5

Google

Really pleased with our service from FJ Lord Islington and Stoke Newington! Zak from the Stoke Newington branch showed us found somewhere matching our criteria in a slightly different area and we ended up loving it! Lenny from the Islington branch was an excellent point of contact and led us through the rest of the purchase, he was very helpful and communicative and would recommend his services. Thanks!

Luke · 8 August 2026

★★★★★ 5/5

Google

We had a great experience with Lenny at Felicity J Lord throughout our flat purchase. He was always diligent with communication, kept us updated at every stage, and was proactive whenever things slowed down. Lenny spent time chasing all parties, liaising between everyone involved, and keeping the process moving forward. His persistence and professionalism made a real difference, and we really appreciated his support from start to finish.

Sam · 22 July 2026

★★★★★ 5/5

Google

Lenny and the rest of the FJL team managed to rescue us from a disastrous sales experience with another estate agent, which had resulted in an aborted transaction. Despite another unfortunate setback along the way, we eventually secured the sale of our property for more than the asking price and the original offer. Lenny’s communication and advice was excellent throughout the entire process. We are very grateful.

Chris · 22 July 2026

★★★★★ 5/5

Google

I spoke to Louis on the phone regarding valuing my property. He is very professional, has great attention to detail and is a kind young man. Highly recommend this estate agency for any housing queries.

Wendy · 13 March 2026

★★★★★ 5/5

Google

Hazal has been fantastic in supporting us for our search in our new home. Really grateful for her being so patient and taking the time to show us some really lovely properties

Jennifer · 23 March 2026

★★★★★ 5/5

Google

Luigi was both warm and professional, consistently responding to my numerous requests and questions with a friendly, detailed, and thoughtful approach. Throughout the entire process, I was very impressed with his manner. He provided invaluable guidance on the various things I needed to prepare for, particularly as a foreigner navigating the process for the first time. Thanks to Luigi, I was able to secure a home I truly love at a reasonable price. If anyone is looking for a property in the Islington area, I highly recommend Luigi for his excellent service and support.

Dongwann · 15 October 2024

★★★★★ 5/5

Google

Lewis was unbelievably helpful - always very professional charming and makes a very complicated process feel easy. Highly recommend getting hold of him if you can. The quality of priorities is also great

Gabriel · 13 March 2026

★★★★★ 5/5

Google

Recently went to a flat viewing held by Hazal Genc and the interaction was very friendly and professional! We appreciate her ongoing responsiveness and the calm atmosphere that she brings.

Laurentiu · 30 March 2026

★★★★★ 5/5

Google

Hazal was super helpful showing us around a property the other day and guiding us through the offer process. Excellent all around

Tsvetan · 22 May 2026

★★★★★ 5/5

Google

We recently found a house with the help of Lenny. He's a really good agent. Smart, communicative, knowledgable and kind. He made the process as smooth as it could be. Thank you Lenny!

Joshua · 13 February 2026

★★★★★ 5/5

Google

My partner and I are soon to start renting with Felicity J Lord Islington and I have to mention how amazing Luigi has been! Everything from the viewing to the admin, Luigi has been of utmost help. He’s always available, very communicative, and most of all extremely friendly. Luigi has made the whole process much easier for us, and personally sees to making sure things are sorted for us. Highly recommend renting with Felicity J Lord! Ben

Ben · 13 August 2024