Felicity J Lord London reviews

★★★★★ 5/5

Google

I had the pleasure of working with Hazal from Felicity J.Lord Estate Agents Islington and I couldn't be happier with the service she provided. Hazal was incredibly supportive and friendly throughout the entire process, making it a stress-free experience for me and my family. She went above and beyond to organise two viewings for us at the property, which was greatly appreciated. Hazal was always available to answer any questions we had and provided us with regular updates on the progress of our application. I would highly recommend Hazal to anyone looking for a reliable and professional estate agent.

Leo · 29 May 2024

★★★★★ 5/5

Google

Lenny was extremely helpful and knowledgeable, offering clear and honest insight. Professional and easy to deal with - highly recommended!

Marius · 13 March 2026

★★★★★ 5/5

Google

I had an issue with a gas leak and no hot water in my flat and so called the property management team and spoke to Omer Chughtai. I needed this issue to be sorted urgently and Omer said he'd do his very best to get this sorted asap. Within an hour, an engineer had attended and fixed the problem! Omer also later phoned me to follow up to make sure everything had been resolved. Very impressive service!

Tom · 20 April 2024

★★★★★ 5/5

Google

Always a pleasure to work with Islington FJL - a very organised team with a clear workflow in place. Special thanks to Lenny.

Maison · 13 February 2026

★★★★★ 5/5

Google

Charlie has been an absolute star to work with - incredibly communicative and friendly! We really appreciate it!

Izzy · 16 March 2026

★★★★★ 5/5

Google

Hazal has been a very communicative and friendly estate agent to work with! I would recommend.

Eva · 30 March 2026

★★★★★ 5/5

Google

Had a fantastic experience with Lenny - he came with a well prepared valuation; got the full Islington, Stoke Newington and Hackney teams briefed on my property and sold it on day 1; and managed the buyer relationship really well - keeping it stress-free for me.

Samantha · 1 August 2026

★★★★★ 5/5

Google

Charlie was extremely helpful with his valuation. He gave very good advise on the flat.

Ward · 30 March 2026

★★★★★ 5/5

Google

Since putting my flat on the market with Felicity J Lord Estate Agents I have been impressed with the quality of service provided by them. Communications from the office have always been prompt, courteous and professional. The agent who has been most involved in dealing with the day to day marketing of the property in question, Emanuele Pacella has been particularly helpful, keeping me fully informed about developments, and following up potential buyers. He has a pleasant manner and has been diligent in his application to the work involved, resulting in a firm offer on the property in question.

Francesca · 31 October 2023

★★★★★ 5/5

Google

My last experience with an estate agent was an utter ordeal. But I decided to give Felicity J Lord Estate Agents (Islington) an opportunity. And they surpassed my expectations specially Soulla Panayitou, who worked tirelessly around the clock to ensure everything went smoothly and kept me well informed at all stages. Soulla is an excellent professional and very dedicated to her work. It's a breath of fresh air to deal with such ambitious and proactive attitude, definitely needed more like her in this industry. Soulla is a true asset to the company, for sure!

Cristina · 1 October 2023

★★★★★ 1/5

Google

Very stressful and disappointing experience. Around a month and a half after we had returned the keys, we received an urgent “final demand” claiming overdue rent and threatening possible legal action/CCJ consequences if payment was not made within 3 working days. As far as we are concerned, this appears to be an error on their system, but the tone of the message was extremely alarming and caused unnecessary distress. We had to immediately dispute the alleged balance, ask them to provide a full rent statement, confirm the tenancy end date and key return, and request that no escalation or credit-affecting action be taken while the issue is investigated. The email also claimed that they had tried to call us before sending the threat, but we had not received any such call. Communication has generally been very poor. We tried to contact email addresses that had worked previously, but received no proper redirection to the correct people. When an office closed, tenants were not clearly informed or given reliable updated contact details, which made resolving important issues much harder than it should have been. We also had serious safety concerns during the tenancy. The front door issue, which we believed presented a fire safety risk, was not properly addressed despite being raised. We also raised concerns about a possible gas leak, but someone was not sent round to check it for months. A letting/property management company should keep accurate records, respond promptly to safety concerns, clearly communicate changes to tenants, and verify its position before sending threats of legal action to former tenants. Based on this experience, I would not recommend them.

XiaoPK · 22 June 2026

★★★★★ 5/5

Google

Louis was very helpful and friendly. Had an answer to all our questions.

Luis · 13 February 2026

★★★★★ 5/5

Google

Hazal was an absolute pleasure to work with! As first-time homebuyers, we were nervous about the process, but Hazal guided us through each step with patience and expertise. She was always responsive, knowledgeable, and clearly dedicated to finding us the perfect home. We couldn't be happier with our purchase and highly recommend Hazal and the team at Felicity J Lord.

Yannis · 20 May 2024

★★★★★ 5/5

Google

Alberto at FJL was a complete pleasure to work with. He was extremely professional and friendly and knew the answers to all of our questions regarding the property we were viewing. He went out of his way to make sure the viewing we had was at a time that suited us and he even made sure to be available to us for any questions we had during the whole process. We could not recommend Alberto more highly, thank you for helping us find our dream first home. Anna & Duncan

Anna · 30 December 2022

★★★★★ 5/5

Google

Louis was very accommodating - many thanks

Phillippa · 13 February 2026

★★★★★ 5/5

Google

I was very pleased and surprised with the entire process of renting a flat with Felicity J Lord Islington. I dealt with Freddy Ludwig who was always very friendly, professional and quick at replying to any questions I had before moving in, even if that included having to exchange some messages back and forth with the previous tenant to get some of my doubts answered. Their online portal is also a good way to keep transparency of the process. On move in day there was a third party company responsible for reporting the inventory and I was also very impressed about the level of detail and accuracy included in the report. Hopefully there'll be no issues during the tenancy, but so far I've been very happy with the experience!

Felipe · 13 November 2022

★★★★★ 5/5

Google

We had a great experience with Felicity J Lord - the online portal allowed everything to be transparent and organised. Freddy dealt with us throughout the rental process and he could not have been anymore helpful and friendly. Freddy was always really quick to respond and no question was too much trouble - he even met us at the property with the keys on move in day, which was such a great help. Thank you Freddy for your support! - we love our new flat.

Tom · 13 November 2022

★★★★★ 5/5

Google

Freddy Ludwig was very helpful and proactive in organising the viewing during the most difficult and unpredictable time. He responded timely and answered my queries. A lot of agents that I spoke to were aggressive, rude and unprofessional. They would chase and put a lot of pressure but Freddy was easygoing, calm and very approachable. He is kind and polite and provided a great service. Having dealt with numerous agents in London over a period of 3 months, I can say that Freddy was one of very few nice people that I came across. I highly recommend him.

Viniti · 13 November 2022

★★★★★ 5/5

Google

Louis was very professional and helpful.

Lolita · 13 February 2026

★★★★★ 5/5

Google

Luigi has been amazing with me and my friends as first time renters going through the renting process! From the first viewing to keeping us updated with the renting process he has been kind and responsive to any questions we might have- really helps to ease any nerves and we are very happy with his help and support!

Efua · 20 May 2024

★★★★★ 5/5

Google

I believe it’s the people that make the company and regarding Felicity J. Lord I unfortunately had to deal with a few people that were very unhelpful, but this review is for a person that was so great I believe she brings up the rating for the whole company by herself. Chrystal Angus was not only incredibly patient and helpful towards us, she was kind and always listened to our needs and helped us sort our problems in the quickest and most efficient way possible. Most importantly she always treated us with kindness and respect, which is something that I rarely had the pleasure to deal with in my 7 years of renting in London. I truly believe renting in London would be such a better experience if there were more people like Chrystal.

Jessica · 15 August 2022

★★★★★ 5/5

Google

Hazal showed me a property today and was an outstanding agent. She really knew everything about the property and market data, and answered all my questions clearly and confidently. Her communication throughout the process was excellent: direct, efficient, and straight to the point. Highly recommend working with her!

Pablo · 13 March 2026

★★★★★ 5/5

Google

Excellent estate agent in Islington. We viewed 3 houses with Rob Jermaine. Rob drove us to the appointments which saved us a lot of leg work and gave us chance to ask questions en route. Rob was very knowledgeable about the area and also knew answers to all our questions re the flats we were viewing. He is obviously well liked by the owners of the properties too as he was warmly welcomed by them. He is a really lovely, professional man who is obviously good at his job and secured us a deal on the flat we chose. Thanks Rob!

Anne · 16 June 2022

★★★★★ 5/5

Google

I have been dealing with Felicity J Lord for my apartment search and I have to say it has been a very positive and pleasant experience so far thanks to Robert Jermain. I have been dealing with dozens of agents and Jermain is by far one of the bestI have ever worked with. He is definitely someone I will recommend to friends and I wish everyone in the industry was as good, professional and involved as he is. Big up to you Rob!! Felicity is very very very lucky to count you as a member of their team.

Leila · 17 April 2022