Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe team are great, Lenny helped keep clear communication from seller to myself and made what felt at times a stressful buying experience, feel a whole lot easier.
Joe · 22 July 2026
Agent replied · 22 August 2026
Dear Joe,
I am so glad to hear you had a great experience with the team & I. We enjoyed working with you and wish you all the best in your new home. Thank you for your kind review.
Lenny O'Shea
Branch Partner (sales)
★★★★★ 5/5
GoogleJames and his team covered every aspect in the marketing and promotion of our home to achieve a desired result. A very high standard of service with constant communication and feedback.
Highly recommend James very sincere and honest person, took us through the entire process with great patience and consideration. James is the right choice! He is very passionate. We are very happy that we chose James to be our agent. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Ensuida · 28 August 2022
Agent replied · 27 August 2024
Thank you for your kind words about James and the residential sales team
★★★★★ 5/5
GoogleEasily the best experience I have had with an estate agent in the UK. I usually rent through private landlords but Felicity J. Lord made everything so easy and the turn around was unbelievably quick. I enquired about a property on Friday and by Monday I had a new flat to move into. Thank you so much to Adrian in particular who made the process incredibly easy and was there for me every step of the way.
Belle · 17 May 2022
Agent replied
Thank you for your kind words about Adrian and the residential lettings team
★★★★★ 5/5
GoogleI've been looking at purchasing a property for over a year now and have dealt with countless agents but working with Paul has been the best experience by far. He's extremely responsive, knowledgeable, friendly and patient. I never felt rushed or pressured into anything and truly felt like he had my best interests in mind. Our process was difficult with a lot of back and forth with the seller but Paul made it as painless as possible. I highly recommend him and the rest of the FJL team.PositiveResponsiveness, Quality, Professionalism
Tom · 10 December 2021
Agent replied · 9 December 2024
Hi Thomas Gallagher,
Thank you for your kind words. We are grateful to hear you found your home now. Our residential sales team are always here for you.
Wishing you a very best of luck with your move.
★★★★★ 5/5
GoogleI've been looking at purchasing a property for over a year now and have dealt with countless agents but working with Paul has been the best experience by far. He's extremely responsive, knowledgeable, friendly and patient. I never felt rushed or pressured into anything and truly felt like he had my best interests in mind. Our process was difficult with a lot of back and forth with the seller but Paul made it as painless as possible. I highly recommend him and the rest of the FJL team.PositiveResponsiveness, Quality, Professionalism
Thomas · 28 August 2021
Agent replied
Hi Thomas Gallagher,
Thank you for your kind words. We are grateful to hear you found your home now. Our residential sales team are always here for you.
Wishing you a very best of luck with your move.
★★★★★ 5/5
GoogleOh oh Mustafa! What a guy! Helped me open door to flat when nobody could be bothered! Gave me hope and made sure I was ok before leaving.. Shame I've just met him. ThankU young man. GodBu real good
Esame · 6 April 2026
Agent replied · 13 April 2026
Dear Esame,
I am glad you enjoyed your experience with Mustafa, he goes above & beyond for … More
★★★★★ 5/5
GoogleHad such a great purchasing experience with Felicity J Lord. After a stressful 6-month search for a property with various estate agents we finally had an offer accepted, Rob was really hands on with facilitating the purchase of our property, he was efficient & proactive, answering any queries in record time. He has excellent interpersonal skills & integrity & was lovely to work with during the process! Thank you
Jade · 30 December 2022
Agent replied
Thank you for your kind words about Robert and the Felicity J. Lord residential sales team.
★★★★★ 5/5
GoogleJames is the agent selling the house we are in the process of buying. He has been really helpful and reliable. The advert of the house was well-made and gave good insights of it before the first visit. I contacted James and he managed to arrange a viewing in no time at all. During the purchase of the house any question we had James was very fast to answer. If I ever do come to sell I would definitely be using James.PositiveProfessionalism
Tads · 20 June 2021
Agent replied · 19 June 2024
Thank you for your kind words it means a lot to James and the residential sales team.
★★★★★ 5/5
GoogleI've just finished the process of renting a new home though Felicity J. Lord and found the experience to be lightyears ahead of any previous dealings that I've had with estate and lettings agents.
Communication was excellent throughout and it felt like my needs and requirements were being considered, as opposed to other agents I've dealt with in the past who seemed to send me everything that they had on their books!
When I found a place that fit the bill, but was a little over my budget, Anna (the agent) negotiated a monthly price with the landlord that suited all parties.
And finally, the online portal used to facilitate referencing, first payments and contacts was relatively easy to use and certainly the best I've encountered so far.
All in all I'm really pleased that I chose an agent that treated me like a human being rather than some sweet commission, so thank you Anna, and thank you Felicity J. Lord!PositiveResponsiveness, Quality, Professionalism, Value
Stuart · 20 June 2021
Agent replied · 19 June 2024
Dear Stuart,
Thank you very much for your lovely review. I know it means the world to Anna and the Residential lettings team
★★★★★ 5/5
GoogleJames and his team covered every aspect in the marketing and promotion of our home to achieve a desired result. A very high standard of service with constant communication and feedback.
Highly recommend James very sincere and honest person, took us through the entire process with great patience and consideration. James is the right choice! He is very passionate. We are very happy that we chose James to be our agent. Thank you!
Ensi · 13 March 2022
Agent replied
Thank you for your kind words about James and the residential sales team
★★★★★ 5/5
GoogleI’ve had a great experience so far with Hazal at Felicity J. lord. She keeps me super informed, came to the viewings thoroughly prepared and is professional as well as approachable. She responds super quickly and I’ve had no issues getting …
Heather · 13 February 2026
Agent replied · 13 April 2026
Dear Heather,
I am so glad to hear you've had a great experience with Hazal. Thank you for … More
★★★★★ 5/5
GoogleWanted to say a massive thank you to Felicity J Lord and Omer Chughtai for his incredible help the other day processing a referencing request. He made life so easy for me and my partner and went out of his way to get it done with a tight timeline. Thank you so much Omer!
Freddie · 30 November 2023
Agent replied · 30 December 2023
Dear Freddie,
We really appreciate you taking the time to leave a review.
Omer will be very happy to read this. We are always looking forward to working with you.
Kindest regards,
FJL Islington PM
★★★★★ 5/5
GoogleI highly recommend working with Felicity J. Lord if you are looking to rent, buy or sell a property in Islington.
I’ve had a great experience with James-Spencer Price, who made the process of purchasing my first flat very smooth.
James was always very professional, responsive and accomodating, going the extra mile for all of my requests. He also frequently checked in on progress and offered assistance.
Alice · 13 November 2022
Agent replied
Thankyou for your kind words about James and the Residential sales team.
★★★★★ 5/5
GoogleEmanuele has been excellent & steered me through a complex issue with an adjacent flat. There was no previous process to follow, as this hadn’t happened before, but Emanuele was unfazed and sorted everything out, keeping me well appraised throughout. Thanks Emanuele - you are great 👍 👍 👍 …
RJ · 20 February 2024
Agent replied · 21 March 2024
Dear Robert,
We really appreciate you taking the time to leave a review.
Emanuelle will be very happy to read this. We are always looking forward to working with you.
Kindest regards,
FJL Islington PM
★★★★★ 5/5
GoogleJames and his team covered every aspect in the marketing and promotion of our home to achieve a desired result. A very high standard of service with constant communication and feedback.
Highly recommend James very sincere and honest person, took us through the entire process with great patience and consideration. James is the right choice! He is very passionate. We are very happy that we chose James to be our agent. Thank you!
Ensuida · 30 December 2021
Agent replied · 30 December 2023
Thank you for your kind words about James and the residential sales team
★★★★★ 5/5
GoogleEmanuele took the time out to show us the flat for a second viewing and was very patient.
When the process hit a slight hurdle also, he found the best solution for us and got us back on course to complete the move. Emanuele was professional all the way through, so thank you very much.
Anthony · 1 October 2023
Agent replied · 30 December 2023
Dear Anthony,
Thank you ever so much for your kind review. Emanuele will really appreciate this and we are glad you have enjoyed your experience with us.
Kind regards,
FJL Islington (Sales team)
★★★★★ 5/5
GoogleA very pleasant experience. I recently visited a property with Jordan Ring, and it was probably the best viewing I had so far. I thought Jordan was very relaxed, considerate and helpful. I appreciated the fact that he took the time to provide me with the information I needed and didn’t rush me in anyway.
Tatiana · 1 October 2023
Agent replied · 30 December 2023
Dear Tatiana,
Thank you ever so much for your kind review. Jordan really appreciates this and we are glad you have enjoyed your experience with us.
Kind regards,
FJL Islington (Sales team)
★★★★★ 5/5
GoogleOne of my Son's is buying a flat that we were shown by Louis, from the Islington Office. Very professional and great communication. Having been in the propery business for the past 30+ years, he is a natural Estate Agent.
Chris · 13 February 2026
Agent replied · 13 April 2026
Dear Chris,
It is great to hear that you have had a good experience dealing with Louis. Congratulations on the offer acceptance and thank you for your kind review.
Kind regards,
Lenny O'Shea
Branch Partner (Sales)
★★★★★ 5/5
GoogleI’ve recently started renting through Felicity J Lord and Luigi has been nothing short of fantastic. He has called every time additional information has been needed and has helped to bridge the gap between landlord and us as renters.
Thomas · 28 July 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave a review, your feedback is invaluable to us. Luigi will be delighted to read your comments.
★★★★★ 5/5
GoogleNeil Probert at Felicity J Lord - Islington Branch
I contacted Felicity J Lord after seeing one of their properties online and was luckily connected to Neil who speedily arranged a viewing for later that day. After dealing with 10+ agents over the last month, Neil was a breath of fresh air.
After a brief chat following our first viewing he seemed to hone in on exactly what we were looking for. He didn't waste our time like other agents had: every property he showed us had great potential in our eyes and merited serious consideration.
His communication was excellent, he was punctual at every appointment, incredibly knowledgable about the local area, and his Valuer's background sets him apart from lot of the other agents I'd dealt with.
Although I ended up finding my current property directly, he'll be my first call if I find myself looking again.
Ioan · 29 July 2019
Agent replied
Hi Ioan, Thanks for the great review. It great to know that I helped in the search. I wish you all the best for the future. Best regards. Neil
★★★★★ 5/5
GoogleMy sales representative Neil has been extremely helpful, and went out of his way to accommodate my time schedule. He demonstrated keen attention to my needs and responded pragmatically to my questions, which I, in turn, appreciated greatly. He was in no way overbearing as some agents tend to be. His follow-up occurred during an appropriate timeframe and overall I have been extremely impressed by the service he has provided. I would therefore recommend this agent and the company very highly.
Kerri · 29 July 2019
Agent replied
Dear Mrs Leigh-Gordon I am delighted to hear that you were pleased with the service that Neil provided you with. Thank you again for the great review!
★★★★★ 5/5
GoogleHaving been looking for several months for property's to buy my brother and I had met many different estate agents. It is fair to say Rebecca Jessup was levels above the vast majority of those we met and viewed properties with. Each place we viewed with Rebecca she had the answers to all of our questions and was very accomodating in relation to the times that we would like to view properties I.E. evenings after work or at the weekends as well. A brilliant agent and would definitely use again!
Tom · 29 July 2019
Agent replied
Thank you for your wonderful feedback and rating Tom. Take care! Rebecca
★★★★★ 5/5
GoogleI was incredibly impressed with Maria’s goal-oriented action. Being a first time home buyer I was little intimidated by the process, however, after 1 session of apartment viewing (4 apartments) she knew exactly what I was looking for and showed me my ideal/dream apartment. I just started with my search but in no time (literally couple of weeks) I was making an offer for a property.
She offered excellent advice, answered every question through the process and helped me make an informed decision. Maria is very professional, attentive to details and extremely honest with her clients.
I would definitely recommend Maria Oliveros and Felicity J Lord team!
Abhishek Jani
Abhishek · 29 July 2019
Agent replied
We appreciate your positive review about your recent experience with us! Thank you. Maria
★★★★★ 5/5
GoogleHamead was absolutely amazing. He worked really hard for me and stuck to everything he said. Better than any other estate agent I have my house on with. All of them wasted my time for years. Hamead was the only one who brought me someone serious and we were there. The deal didn’t happen and it wasn’t any fault to his own but the stupid buyers.
Vishal on the other hand was completely the opposite he behaved like a complete idiot and made the whole process unecessarily protracted.
If anyone is looking for a house on Kensington Square contact Hamead and I have every confidence in him.
Joel · 29 July 2019
Agent replied
Thank you again for taking the time to write the review. We hope to be of service to you again in the future. Hamead Chioua. Felicity J Lord Islington
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