Felicity J Lord London reviews

★★★★★ 5/5

Google

We had a recent viewing with Precious at Felicity J. Lord. Precious responded quickly to all emails, arrived early to the viewing, was diligent, patient and clear during the viewing and followed up afterwards in a timeframe that was prompt, respectful and without pressure. She has listened closely to what we are looking for in a property and sent relevant suggestions for properties to view, making us feel cared for and that we can rely on the level and accuracy of service. Felicity J Lord has been a positive experience for us so far and have been noticeably strong, thanks to Precious’ professionalism and diligence, as an estate agent in the busy London market. We look forward to continuing to hopefully view and work with them on our search.

Holly · 16 March 2026

★★★★★ 5/5

Google

Precious is an outstanding agent. I’ve found her professional, friendly, informative, and knowledgeable about the local area. As a prospective buyer I’ve received attentive follow up and transparency about the buying process. If I were selling in her area, I would have no hesitations trusting her with my property.

E · 11 April 2026

★★★★★ 1/5

Facebook

Buyers BEWARE - I’ve had the misfortune of dealing with this agency specifically Vicki Tait throughout a deeply frustrating and ultimately failed property transaction, and I would strongly caution prospective buyers. From the outset, my offer was materially misrepresented to the vendor. It was made clear both verbally and in writing prior to submission that the offer was subject to the ability to extend the lease at a nominal cost. This condition was either ignored or deliberately omitted when the offer was passed on, meaning both parties were fundamentally misaligned from the start. Astonishingly, Vicki later attempted to deny that this condition had ever been communicated, despite it being explicitly stated multiple times. It could reasonably appear this was intentionally withheld from the vendor to push a fast sale through, regardless of whether the key terms had actually been agreed. Worse still, the vendor repeatedly misrepresented the service charges by more than 50%, despite being asked for clarification multiple times. It could be seen that there was a deliberate effort to conceal the true cost of ownership alongside high rising reserve fund costs and hope that no questions would be raised during due diligence. When they were, off the back of searches and legal review, the vendor abruptly pulled out of the sale over three months into the transaction. Throughout, the agent applied unnecessary pressure to move towards exchange before any of the lease terms, financial conditions, or legal risks had been properly resolved. Despite serious concerns being raised, there was no meaningful effort to mediate, clarify, or communicate appropriately. This experience revealed a clear lack of professionalism, transparency, and care for either party’s position. Buyers should proceed with extreme caution. Ensure every condition is formally documented and be alert to missing, misrepresented, or delayed information because you can not rely on this agent or their vendors to act in good faith. There is no clearer example of the dangers of dealing with unregulated, unqualified agents. In this case, both the agent and the vendor appeared to knowingly “try it on” presenting misleading information, withholding material facts, and relying on pressure tactics to force a quick sale in the hope that the buyer wouldn’t notice or question it. BEWARE.

Daniel · 9 June 2025

★★★★★ 5/5

Google

I had a great experience with Edgar Haruns from Felicity J Lord Blackheath. He was extremely helpful, professional, and patient while showing me two houses in East London. Unlike other agents I’ve dealt with recently (not from Felicity), Edgar went above and beyond to ensure all my questions were answered and that I felt comfortable throughout the process. His care and attention to detail made the whole experience enjoyable. Highly recommend Edgar and the team at Felicity J Lord Blackheath! Thank you for the excellent service.

Juliano · 10 December 2024

★★★★★ 5/5

Google

Ria was very helpful in finding me a good property and was very knowledgeable about the details of each property we visited. Which made it easy to make a decision.

Zachariah · 9 April 2026

★★★★★ 5/5

Google

Thank you to Precious and Felicity J Lord for helping us in our property search. We were communicated with well and Precious helped us along the way with lots of helpful hints and tips. Thank you!

Paul · 16 February 2026

★★★★★ 5/5

Google

The agent who helped with my search and enquiries at the estate agents was very helpful throughout the process. Precious was responsive, clear, and supportive, making everything straightforward and stress-free. (Blackheath)

Kakra · 16 February 2026

★★★★★ 5/5

Google

Precious was a lovely estate agent patient and seemed very knowledgeable about the properties she has shown us . Can highly recommend !

K · 16 March 2026

★★★★★ 5/5

Google

I'm interested to rent or to buy a property. So I visited "Felicity J.Lord" agency. There I meat one of the consultants, Precious.She had a very polite attitude, and willingness to help. Even I'm not speaking english like a native she didn't show up any problem with this. She was very professional, she gave me all the requested informations, and polite aswell. I will recommend her 110% to anyone is interested.

Alin · 16 March 2026

★★★★★ 5/5

Google

I called for a house viewing and Precious was so lovely and attentive and was able to book me in very quickly. She showed me around the property, was very knowledgable and was able to answer all the questions I had. She spent her time talking me through the property, as well as finding out more about me and my situation. All in all she was an amazing sales consultant and would love to deal with her again

Ugo · 14 May 2024

★★★★★ 5/5

Google

I have been dealing with Ria Yardley as part of a sale for my first home in London. Ria has been very responsive, accommodating and easy to get in touch with via email and phone. She has gone the extra mile to get information I needed to make a confident decision with my sale and has been very forthcoming and transparent. I would highly recommend her.

Tim · 16 November 2024

★★★★★ 5/5

Google

Ria was lovely showing us around a property. She was knowledgeable and friendly, making the whole viewing experience very easy and stress-free.

Desislava · 16 February 2026

★★★★★ 5/5

Google

Thank you Precious Fatola for helping us with finding the house. Professional and trustworthy, definitely recommend 👍 …

Oleg · 16 March 2026

★★★★★ 5/5

Google

Edgar is the star of the year on their team! He introduced me to exactly the type of property I was looking for and arranged multiple viewings within the area, giving me a solid understanding of the market. He showcased an amazing balance of professionalism and personal care throughout the process, making the experience smooth and enjoyable. I would highly recommend working with him!

Jihyun · 28 October 2024

★★★★★ 5/5

Google

Precious is an absolute legend! I initially booked a single property viewing, but she quickly understood my needs and arranged an entire afternoon of high-quality property viewings, each with her personal, bespoke touch. She truly demonstrated that property is a people business, leading me to my next gorgeous project. Her genuine relationships with both vendors and tenants were truly inspiring. - Jihyun Lee

Eilo · 28 October 2024

★★★★★ 5/5

Google

After having a poor experience with another Estate Agency my husband and I decided to walk into the Felicity J. Lord on our high street. We were immediately greeted by Tommy who set up us with a viewing and a free consultation with their in-house mortgage advisor. Within one week we had an offer accepted on our dream home and are well on our way to becoming home owners. Life moves fast when things are right the people you work with know what they're doing. Would highly recommend Tommy and this branch of FJL.

Bronwyn · 16 December 2023

★★★★★ 5/5

Google

great communication from the start, viewing was booked quite easily. Precious was lovely and showed us around the property

Manisha · 16 February 2026

★★★★★ 5/5

Google

I have to say that it was a great pleasure to have dealt with the lovely, Ria Yardley in our search for a BTL. She worked with the upmost professionalism and was very friendly and polite. She answered all of our queries regarding the various properties that we wanted to view. Trust me, we have seen many and dealt with many estate agents! Ria followed through with our conversations with emails and reminders in a timely manner. She kept a good balance and we did not feel ignored or under extreme pressure. Ria is a real asset to Felicity J. Lord Estate and Lettings Agents. Thank you Ria!

Demet · 16 November 2023

★★★★★ 5/5

Google

Precious has been great showing us houses with very thorough information and follow ups.

Cheyenne · 16 March 2026

★★★★★ 5/5

Google

We were looking to buy a house in a specific location. We found a listing via Felicity J. Lord and had a pleasure to deal with the agent Tommy Weir. Tommy is young but already very knowledgable agent, always focusing on the potential of the property, e.g. he had the building plans extracted and waiting for us to see during the viewing. Thank you Tommy for all your help in buying a property through Felicity J.Lord.

Lina · 15 January 2024

★★★★★ 5/5

Google

A truly excellent experience. Precious was highly professional, polite and knowledgeable!

Mark · 2 April 2026

★★★★★ 5/5

Google

Ria Yardley is the new member of the team at Blackheath Standard Strathdean Parade has been extremely helpful with the sale of our property She managed difficult problems we had with the lease on the property and went out of her way to get specific information She acted promptly and with accuracy and I would highly recommend her if you are considering using the company I consider that with this attitude and enthusiasm she will go a long way in her chosen career Dr Anne Harris

Anne · 17 September 2023

★★★★★ 5/5

Google

We have had an excellent experience with the sale of our property with Felicity J. Lord estate agent. We received a thorough evaluation which helped us make the best decision for us in the long run. Ria Yardley was an amazing help to us as she went above and beyond to provide us with feedback from potential buyers, alerted us to any issues and kept us up-to-date with the progress of our sale. We have also had a smooth transition from the sales team to the legal team. All in all it has been a great experience and we are happy to have chosen Felicity J.Lord Estate agents in Blackheath.

Lynette · 17 September 2023

★★★★★ 5/5

Google

Offer my highest recommendation for Ria Yardley as an exceptional estate agent. Ria demonstrated a remarkable blend of professionalism, expertise, and genuine care that truly set her apart. Ria's in-depth knowledge of the market and keen understanding of our needs allowed her to present us with our dream house that perfectly aligned with our requirements. Her attention to detail and ability to anticipate potential challenges ensured a smooth and seamless process from start to finish. What truly impressed me about Ria was her exceptional communication skills. She kept us inforevert, promptly addressing any questions or concerns that arose. Her responsiveness and willingness to go above and beyond to ensure our satisfaction truly made the experience stress-free and enjoyable. Ria's dedication to her clients is evident in her tireless efforts to arrange multiple viewings. Her professionalism, combined with her warm and approachable demeanor, made it clear that she genuinely cared about our needs and objectives. In conclusion, I cannot recommend Ria Yardley highly enough. Her exceptional skills, commitment, and genuine passion for her work make her an invaluable asset to Felicity J Lord. I have no doubt that she will continue to excel and positively impact the lives of her clients.

PhuongAnh · 18 August 2023