Trusted Agent profile · London

Felicity J Lord London reviews

4.8

★★★★★ Excellent

333 reviews across 2 platforms

7 Stratheden Parade, London, SE3 7SX

Felicity J Lord's office in London, at 7 Stratheden Parade, is rated 4.8 out of 5 across 333 reviews on two platforms, including 331 Google reviews rated 4.8.

Google logo

4.8 / 5

331

Reviews on Google

This office

Facebook logo

1.0 / 5

2

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Excellent 👌 customer service received from Precious. Elegant and professional service. Thank you Precious for yoti time. …

Uche · 20 September 2026

Agent replied · 11 October 2026

Thank you so much, Uche, for taking the time to leave such a lovely five star review. I’m really pleased to hear that Precious looked after you so well and that you found her professional and helpful. I’ll make sure she sees your kind words. They’ll mean a lot to her.

5/5

Google

Had a lovely gentleman by the name of Matthew, whom came to my home yesterday to give an estimate. He was was very informative, so knowledgeable, not just about my home but of the area, sales, the market & everything I needed to know really as a 1st time seller. I’m sure he has so much more information to give, as I felt he was honest, which was very reassuring. Looking forward to doing business with him & his team in the near future.

Laura · 11 June 2026

Agent replied · 11 October 2026

Hi Laura Thank you so much for your kind words, Laura. We’re delighted to hear that Matthew made such a positive impression during your valuation appointment. Providing honest advice, local expertise, and reassurance throughout the process is something we pride ourselves on, especially for first-time sellers, so it’s wonderful to know you felt informed and supported every step of the way. We’ll be sure to pass your lovely feedback on to Matthew and the team. We look forward to working with you and helping make your selling journey as smooth and successful as possible. Thanks again

5/5

Google

Ria was excellent dealing with my flat sale. She even nipped round to put the heating on during a cold spell! Very helpful in all aspects. I would also recommend Simon and Precious. I would use FJ Lord again.

Steve · 15 April 2026

Agent replied · 11 October 2026

Thank you for taking the time to leave such a thoughtful review. It’s great to hear Ria was able to support you throughout your sale, and that her extra effort made a difference when it really mattered. I’ll be sure to pass your kind comments on to her, as well as to Simon and Precious.

1/5

Google

I have my property under management by FJL. Despite paying for the premium service the standard of service I receive is extremely poor. Their PM @ Blackheath inbox is ignored and when have raised issues with them over the phone they do not come back to me unless chased several times. I would advise anybody against letting their property through this FJL branch.

Will · 11 September 2026

Agent replied · 11 October 2026

Hi Will, thank you for taking the time to leave your review. I’m sorry to hear that you’ve had a frustrating experience and that you feel you haven’t received the level of service you expected. I can appreciate how disappointing that must be, particularly when you are paying for a premium management service. I did just want to make you aware that this review has been posted on the Google profile for our Blackheath Standard branch, whereas the property management service you are referring to is handled by our Blackheath Village lettings team. We will certainly make the team at Blackheath Village aware of your comments so they can look into the issues you’ve raised and hopefully address them with you. If you are able to, I’d also be grateful if you could move the review to the Blackheath Village Google profile, as unfortunately the current review is attributed to the wrong branch and team. I hope the team are able to resolve things for you and get the service back to the standard you should expect.

5/5

Google

Precious was great at showing me around the properties and very accommodating

Will · 20 September 2026

Agent replied · 11 October 2026

Thank you Will for your lovely five-star review. It’s great to hear that Precious was so accommodating and made the viewings easy and enjoyable for you. We really appreciate you taking the time to share your experience.

5/5

Google

I had a great experience with Edgar Haruns from Felicity J Lord Blackheath. He was extremely helpful, professional, and patient while showing me two houses in East London. Unlike other agents I’ve dealt with recently (not from Felicity), Edgar went above and beyond to ensure all my questions were answered and that I felt comfortable throughout the process. His care and attention to detail made the whole experience enjoyable. Highly recommend Edgar and the team at Felicity J Lord Blackheath! Thank you for the excellent service.

Juliano · 10 December 2024

Agent replied · 24 December 2024

Thank you so much for your kind words and detailed feedback! We’re thrilled to hear about your positive experience with Edgar Haruns and the team at Felicity J Lord Blackheath. It’s great to know that Edgar’s professionalism, patience, and dedication made such a difference in your journey of finding a home. Providing exceptional service and ensuring our clients feel comfortable and informed is what we strive for, so your recommendation truly means a lot to us. We’ll be sure to pass on your wonderful comments to Edgar.

5/5

Google

Ria helped me sell my property and found me a buyer almost immediately and managed to secure me a good price. She was always there for guidance and support when I needed it. The whole team are very lovely to deal with i would highly recommend selling through felicity j lord if you want a stress free sale!

Imelda · 11 September 2026

Agent replied · 11 October 2026

Imelda, thank you so much for such a lovely review. It was a real pleasure helping you sell your property, and I’m so pleased Ria was able to find you a buyer so quickly and secure a good price for you. It’s fantastic to hear that you felt supported and guided throughout the process, and I know Ria and the whole team will really appreciate your kind words. And we definitely can’t forget to mention the most delicious cake you brought into the office! It was very much appreciated by the whole team and certainly didn’t last long! 😂🍰 Thank you again, Imelda, for choosing us and for recommending the team. Wishing you all the very best for the future!

5/5

Google

Precious was great showing me around on my viewings. Thanks!

Jhonny · 11 September 2026

Agent replied · 11 October 2026

Thank you so much, Jhonny! . Its so nice to hear that Precious could help with your viewings and that you enjoyed the experience and she will truly appreciate your kind words.

5/5

Google

Ria was very helpful in finding me a good property and was very knowledgeable about the details of each property we visited. Which made it easy to make a decision.

Zachariah · 9 April 2026

Agent replied · 16 April 2026

Thank you for your kind words, it’s really appreciated. Ria takes a lot of pride in knowing her properties inside out, so it’s great to hear that made things easier for you. Wishing you all the best in your new home.

5/5

Google

Riya and the team worked at fantastic pace and professionalism to find a buyer within one week.

Daniel · 11 July 2026

Agent replied · 11 October 2026

Thank you, Daniel, for your kind words! It was a pleasure working with you. We're delighted that we could find a buyer so quickly, and we're grateful for your trust throughout the process.

5/5

Google

Thank you to Precious and Felicity J Lord for helping us in our property search. We were communicated with well and Precious helped us along the way with lots of helpful hints and tips. Thank you!

Paul · 16 February 2026

Agent replied · 16 April 2026

Dear Paul, Thank you very much for taking the time to share your kind feedback and review … More

5/5

Google

Precious was incredible, great viewing experience

Seren · 20 September 2026

Agent replied · 11 October 2026

Thank you Seren for your lovely five-star review. It’s great to hear that you had such a positive viewing experience with Precious. We really appreciate you taking the time to leave us such kind feedback, and I’ll be sure to pass your comments on to her.

5/5

Google

Working with Precious was an absolute pleasure! making the real estate process smooth and stress-free. Excellent communication throughout the whole process

Heba · 11 May 2026

Agent replied · 11 October 2026

Thank you for taking the time to leave such a kind review. It’s great to hear that Precious made the process feel smooth and stress-free from start to finish, with clear and consistent communication throughout. Your feedback really means a lot and will be passed on to her.

5/5

Google

The agent who helped with my search and enquiries at the estate agents was very helpful throughout the process. Precious was responsive, clear, and supportive, making everything straightforward and stress-free. (Blackheath)

Kakra · 16 February 2026

Agent replied · 16 April 2026

Thank you Kakra, for taking the time to share your experience. We’re delighted to hear that Precious was able to support you so effectively throughout your search. Her responsiveness and clear communication are exactly what we strive for, … More

5/5

Google

Really helpful in our search for our first home. Ria was really good and very communicative throughout. Would highly recommend

Kieren · 11 May 2026

Agent replied · 11 October 2026

Thank you for your kind words, Kieren. It’s great to hear Ria was able to support you in your search for your first home and kept you well informed throughout. We really appreciate the recommendation and will be sure to pass your feedback on to her.

5/5

Google

Precious was a lovely estate agent patient and seemed very knowledgeable about the properties she has shown us . Can highly recommend !

K · 16 March 2026

Agent replied · 16 April 2026

Thank you so much for your kind words! We're really glad to hear you had a great experience with Precious. She’ll be pleased to know you appreciated her help and knowledge. Thanks again for the recommendation, and all the best with your property search!

5/5

Google

I'm interested to rent or to buy a property. So I visited "Felicity J.Lord" agency. There I meat one of the consultants, Precious.She had a very polite attitude, and willingness to help. Even I'm not speaking english like a native she didn't show up any problem with this. She was very professional, she gave me all the requested informations, and polite aswell. I will recommend her 110% to anyone is interested.

Alin · 16 March 2026

Agent replied · 16 April 2026

Dear Alin, Thank you very much for taking the time to share your experience with Felicity J. Lord. We are delighted to hear that Precious provided such a positive and professional service during your visit. It’s wonderful to know that she was polite, patient, and willing to help, and that she made the process comfortable even with the language difference. Providing clear information and excellent customer care is something we truly value, so your feedback means a lot. Your recommendation is greatly appreciated, and we will be sure to pass your kind words on to Precious and the team

5/5

Google

I called for a house viewing and Precious was so lovely and attentive and was able to book me in very quickly. She showed me around the property, was very knowledgable and was able to answer all the questions I had. She spent her time talking me through the property, as well as finding out more about me and my situation. All in all she was an amazing sales consultant and would love to deal with her again

Ugo · 14 May 2024

Agent replied · 13 June 2024

Hi Ugo Thank you so much for your really nice review its so very kind of you . We are delighted to hear that you had such a good experience with Precious . Thanks again

5/5

Google

As a first-time buyer, I found the property search quite overwhelming. Having Precious with me during the flat viewings made the whole process much easier, as she was always happy to answer any questions I had. I wouldn't hesitate to work with her again and would highly recommend her.

Davy · 11 August 2026

Agent replied · 11 October 2026

Hi Davy, Thank you so much for taking the time to leave such a lovely review. Buying your first home can feel like a big step, so it's great to hear that Precious was able to make the process feel a little less daunting and was there to answer your questions along the way. We really appreciate your recommendation and wish you every happiness in your new home.

5/5

Google

Ria was very friendly, professional, on time. Real pleasure to meet her. Thank you.

Jaroslav · 11 May 2026

Agent replied · 11 October 2026

Thank you, Jaroslav, for your kind words. It’s great to hear that Ria made such a positive impression, friendly, professional, and punctual really does make all the difference. We’ll be sure to pass this on to her, she’ll really appreciate it.

5/5

Google

I have been dealing with Ria Yardley as part of a sale for my first home in London. Ria has been very responsive, accommodating and easy to get in touch with via email and phone. She has gone the extra mile to get information I needed to make a confident decision with my sale and has been very forthcoming and transparent. I would highly recommend her.

Tim · 16 November 2024

Agent replied · 23 November 2024

Thank you so much for your kind words and feedback about your experience with the sale of your home with Ria Yardley. We are thrilled to hear that she has been so responsive, accommodating, and helpful throughout your journey. At Felicity J lord , we pride ourselves on providing transparent and dedicated service, and it’s wonderful to know that Ria went the extra mile to ensure you felt confident and well-informed. We truly appreciate your recommendation and look forward to assisting you with any future needs.

5/5

Google

Ria was lovely showing us around a property. She was knowledgeable and friendly, making the whole viewing experience very easy and stress-free.

Desislava · 16 February 2026

Agent replied · 16 April 2026

Thank you so much for taking the time to leave such a kind review. Ria will be really pleased to hear this. She always aims to make viewings relaxed and informative, so it’s great to know that came across. We really appreciate your feedback and hope to help you again at some point.

5/5

Google

Thank you Precious Fatola for helping us with finding the house. Professional and trustworthy, definitely recommend 👍 …

Oleg · 16 March 2026

Agent replied · 16 April 2026

Thank you so much, Oleg, for your lovely review. We really appreciate your kind words and recommendation. It is wonderful to hear that Precious was able to help you with finding your home and that her professional and trustworthy approach made such a positive difference. We will be sure to pass your feedback on to her.

5/5

Google

Edgar is the star of the year on their team! He introduced me to exactly the type of property I was looking for and arranged multiple viewings within the area, giving me a solid understanding of the market. He showcased an amazing balance of professionalism and personal care throughout the process, making the experience smooth and enjoyable. I would highly recommend working with him!

Jihyun · 28 October 2024

Agent replied · 11 November 2024

Hi Jihyun What a review ! Yes we all agree that Edgar is a Star we are so lucky to have him in our team Thank you so much for your words of encouragement .

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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