Felicity J Lord London reviews

★★★★★ 5/5

Google

I would highly recommend James as a property agent as he has been very helpful with my properties search. He is very professional, approachable and patient, trying to match my needs with the properties. He’s very good at highlighting the potential and unique selling points of the properties. He’s also very fast in responding to my questions for the sellers. He is sincere and has a warm smile, making the buying process very pleasant and enjoyable.

Sooming · 25 July 2026

★★★★★ 5/5

Google

Felicity J Lord proved to be very proactive in getting my property sold in a difficult market (2 other agents turned up nothing). Olivia was particularly helpful. She is friendly, attentive, helpful and efficient. She made potential buyers feel at ease and was not at all pushy. I would certainly use FJL again. Not the cheapest, but they seem to get results.

Gordon · 1 August 2026

★★★★★ 5/5

Google

Simona helped me and my friend so much. We’re first time renters so having her there was super helpful! She helped us find a place that was perfect for us and helped us throughout the process making it as easy as possible for us first time renters! She was so kind and friendly on the viewings and answered every question we had! (which was a lot!) Thanks Simona for all your help!

Becky · 16 March 2026

★★★★★ 5/5

Google

I recently purchased a property throwing Felicity J. Lord and Olivia was brilliant. She showed me a few different properties and was involved throughout the process once an offer was made. She is super friendly and responsive and helped to keep things moving through to completion of the purchase. Highly recommended!

James · 1 August 2026

★★★★★ 5/5

Google

Gemma is hands down THE MOST DEDICATED and soul soothing agent I have ever met. God knows how much stress i have when i apply for a premium property for rent but she HAND HELD ME THROUGH the process and it's superb. Love her to pieces - when I need to find a house to buy I will get back to her ASAP

Lois · 13 March 2026

★★★★★ 5/5

Google

I needed to find a one bedroom quite quickly and my friend recommended Gemma. She found me a perfect flat incredibly fast. She's friendly and very responsive. Any issues I had during the process were escalated and resolved thanks to Gemma.

Gavin · 1 August 2026

★★★★★ 5/5

Google

I had a great experience renting my house in London with the help of Inga Nair and Muzzafer Sasmaz. From the very beginning, Inga was warm and welcoming, and she’s been incredibly supportive throughout the whole process. She always replied quickly and kindly to all of my questions, making everything much easier and less stressful. Both Inga and Muzzafer were professional, reliable, and genuinely helpful. I really appreciate their guidance and would definitely recommend them and Felicity J. Lord to anyone looking to rent in London.

Giulia · 28 August 2025

★★★★★ 5/5

Google

We recently moved and have been so impressed by Felicity J Lord. We are delighted with our new flat and the entire process, from the first viewing to receiving the keys, has been straightforward and stress free. The whole team has been responsive to our queries and proactive in helping us in any way they can. Inga has been particularly helpful in following up any queries we have had in regards to the flat and the tenancy, and never fails to respond to our emails/calls in a quick, timely and professional manner. We are so grateful for all of the help we have received so far and look forward to the rest of our tenancy.

Molly · 24 August 2025

★★★★★ 5/5

Google

Gemma was great. She found a property perfect for my needs and reached out directly which is rare in the London rental market. The whole process was made easy through clear instructions and good organisation. Thanks again Gemma !

Tom · 22 July 2026

★★★★★ 5/5

Google

James was very attentive, understood my requirements, identified a number of suitable properties and was extremely responsive. He arranged viewings at short notice and followed up asking for feedback that he could give to vendor and also shape his future suggestions around my needs. A very good experience.

John · 23 March 2026

★★★★★ 5/5

Google

FJL continue to be a great agent for my rental property, and are a nice team to deal with. Special mention to Gemma who has gone above and beyond in organising a number of things for the property to ensure a seamless tenant change.

Simon · 13 March 2026

★★★★★ 5/5

Google

I recently had the pleasure of securing a flat with Gemma at Felicity in early 2026. Gemma was brilliant throughout the whole process - a detailed initial call to discuss our key priorities and she was great at working around my schedule to …

Alice · 13 March 2026

★★★★★ 5/5

Google

Simona was a delight - she was very helpful in assisting me and was super responsive at all time. Overall a great experience with Simona!

Ghiya · 22 July 2026

★★★★★ 5/5

Google

I've worked with Chris Lee - and most recently with the wonderful Olivia Mott - for over 15 years. Every time, the properties were unique and I'm delighted to say that thanks to them, I just bought a real gem of a home in Bermondsey. These …

Lisa · 13 January 2026

★★★★★ 5/5

Google

Chris Burke was efficient and empathetic to the issues I had throughout my tenancy. He followed up on a broken boiler I had for several weeks quickly and made sure maintenance came, the same week him and I got in touch for the first time, to get it sorted. When the bed frame broke, he came personally to arrange for a temporary fix until the new bed frame could arrive. When I wasn’t able to move out, due to personal circumstances, he communicated with the landlords and was able to arrange for an extension so I had enough time to find my new home. Overall, Chris Burke was quick to get a hold of, communicated efficiently, and was kind, thoughtful, and respectful. I’ve lived in 4 different countries in major cities for the last 10 years and Burke is genuinely the best, kindest and most considerate realtor I’ve ever encountered! I can’t recommend him enough as a realtor and property manager!! Thank you Chris Burke.

Soumaya · 26 December 2024

★★★★★ 5/5

Google

Great experience finding a tenant for Shad Thames flat. Clear communication, competitive commission and thorough vetting process. Gemma was helpful and everything explained in detail. Would recommend from a landlords POV.

Andrew · 8 April 2026

★★★★★ 1/5

Google

EDIT: just came across my original 5-star review, which was left after the staff asked me to leave one after starting the tenancy (take note: many other 5-stars here are probably the same, left at the start rather than the end of tenancy). Unfortunately FLJ let us down badly when major damage and renovations to the property were required. By far the worst letting experience I've ever had. Months of Kafka-esque communications, and persistent passing-of-the-buck between landlord and letting agency. Damage to our furniture, danger to our health, weeks of disruption to our home, no offer of compensation, endless phone calls and emails that vanished into the ether. We were left with the sense that FLJ really didn't care, or worse, found us irritating. After kicking up a fuss we got the eviction notice through the post. TL;DR: the most demoralising renting experience of my life. ________________ Smooth and easy start to a tenancy. Communication was very good from the start with special mention to Gemma and Inga who were very helpful and quick to respond to multiple questions we had. The online portal to sort the admin was easy to navigate and saved a bunch of hassle. We haven't moved yet so can only comment on the viewings/admin side of things, but yes, so far everything's been great, professional and personable.PositiveResponsiveness, Professionalism

John · 27 October 2024

★★★★★ 5/5

Google

I’ve had a great experience with Chris Burke, my property manager from Felicity J. Lord. He has been extremely attentive to all the issues I’ve had with the property, handling everything quickly and efficiently. Chris was always kind and polite in his communication, and I truly appreciated the way he treated us throughout the process. I highly recommend him to anyone looking for a professional and reliable property manager.

Camila · 26 March 2025

★★★★★ 5/5

Google

It's a lovely agency with clear and professional communication, and literally my first rental experience ever. Additionally, I sincerely appreciate Simona's support. She's a fantastic agent and fully engaged on set! She is so friendly and considerate. We viewed the flat, spent nearly the whole hour asking questions and checking the property's condition, and immediately made the offer. She's even eager to communicate with the landlord and follow procedures. Not only did we find our ideal place to move, but with Simona's assistance, everything is also coming together smoothly. It's a really nice and seamless renting experience.

Annie · 16 March 2026

★★★★★ 5/5

Google

Miles Braithwaite was so wonderful throughout the house search and buying process! He was friendly, knowledgeable and warm during viewings and extremely helpful during the negotiation process. As a first-time buyer, I was apprehensive about the buying process but Miles has been great at explaining and expediting the process as much as possible. He is responsive, extremely reliable, and gives great advice. I definitely got lucky with Miles as my estate agent and I'd recommend him to anyone looking for an agent in the area.

Julius · 1 October 2024

★★★★★ 5/5

Google

Simona was very friendly and helpful in my recent search for a new flat!

Griffin · 25 July 2026

★★★★★ 5/5

Google

Our experience with Inga has been nothing short of exceptional. She has been an incredible help in our search to find our perfect new home, displaying unparalleled professionalism, kindness, and dedication in helping us secure the perfect rental for us. Not only was Inga incredibly helpful, but she also made the experience enjoyable and stress-free. Loved the welcome box too, really nice touch! We can't thank her enough for her outstanding service and would highly recommend her to anyone in search of their dream home. 10/10 service!

Shenel · 21 May 2024

★★★★★ 5/5

Google

Miles is excellent and highly professional throughout the process. He was incredibly attentive and responsive whenever I reached out to him. He truly understood all the criteria I was looking for in a property and only showed me options that matched perfectly, saving me a lot of time. As a person, Miles is honest, personable, and a pleasure to work with. I couldn’t recommend him more highly!

Reza · 24 November 2024

★★★★★ 5/5

Google

Richard Williams went over and above to support us during the sale and purchase of a property. He liaised efficiently and effectively with all parties to keep momentum and provide support throughout the whole process. He has been a delight to work with, very accommodating and was super responsive and answered every question we had along the way. We would highly recommend working with Richard and will be going back to him to help with any future sale/purchase!

Yasmin · 21 May 2024