Felicity J Lord London reviews

★★★★★ 5/5

Google

Charlotte has been an incredible support to us as we were looking to find a new property quickly - she has helped us to find the perfect property and we absolutely love it here. Charlotte is always incredibly quick to respond and will always support with anything we need. Charlotte is great to work with and we hope to continue here at our property for a number of years! Thank you :)

Kathryn · 13 March 2026

★★★★★ 1/5

Google

I Should Have Trusted the Bad Reviews, My Nightmare Experience as a Tenant with Felicity J. Lord In over 12 years of renting in London, I’ve never had a worse experience than with this agency. From the very beginning, the process felt dishonest and manipulative. When I first viewed the flat, I was shown around by Charlotte D.C., who immediately used pressure tactics to push me into making an offer and paying a holding deposit on a property that wasn’t even in demand. The amount of misleading information given just to rush me into signing was ridiculous. I then dealt with Sajana H., whose emails were not only unhelpful but rude, pushing me to close the deal even before I had confirmation that agreed repairs would be carried out. When I moved in, the property hadn’t even been cleaned, and I had to wait almost a week before this was sorted. On day one, I discovered multiple issues, including faulty locks on the front door and a dishwasher that wasn’t properly earthed, giving me an electric shock every time I tried to use it. These serious problems took nearly two months to fix. Other repairs, such as broken blinds, were done to the cheapest possible standard, making it clear that landlords’ properties are not being properly looked after. Over the course of just six months, my property manager changed four times, Sana, Hassan, Jean, and Naima, and each time, communication broke down and no one took responsibility for anything. When I eventually gave notice through my 6-month break clause, things escalated further. The agency didn’t even have a copy of the key for the new lock they themselves had arranged to be fitted. While I was away for work and visiting a sick parent, Christopher L. aggressively pressured me to post my personal keys to them and even threatened to send a locksmith at my expense. I have never experienced such hostility and intimidation from an agency before. On top of this, I was questioned about my earnings, pressured to pay six months of rent upfront, and made to feel scammed at every turn. The flat was poor quality, badly maintained, and the entire experience showed me that this company is only interested in profit, not in treating tenants or landlords with even a basic level of professionalism or respect. I regret ignoring the many bad reviews I read before signing. It was a huge mistake, and I will make sure to warn anyone I can to avoid Felicity J. Lord, because no one should have to go through what I did.

Steven · 13 September 2025

★★★★★ 5/5

Google

I would like to share my experience with Anne-Charlotte De Carli, who works for Felicity J. Lord agency in Clerkenwell, London. I was thoroughly impressed by her exceptional service, professionalism, and responsiveness to my inquiries. Anne-Charlotte demonstrated outstanding expertise in her field, and her dedication to client satisfaction was evident throughout our interaction. Her prompt and thorough responses to my questions were particularly noteworthy, showcasing her commitment to providing top-notch customer service. I highly recommend Anne Charlotte for your next apartment search! Thank you so much Anne Charlotte Karim

KARIM · 22 August 2025

★★★★★ 5/5

Google

I first contacted Charlotte on October 30th to ask about a property I’d seen listed on RightMove. She confirmed it wasn’t available but immediately suggested two alternative properties she thought might suit me. Her recommendations showed a thoughtful and personal touch because she took into account that I’d be attending university locally, which made me feel she was genuinely invested in the tenant’s best interests. After finding one of the listings on Felicity J Lord’s website, I called back to ask how soon it would be available and whether a virtual viewing could be arranged. Charlotte swiftly organised this for me and from that point onward, everything progressed really quickly: she ensured my offer was submitted and accepted by the landlord by the end of the same working day. I’d hoped for a smooth referencing process but it turned out to be anything but - with unexpected complications requiring multiple guarantors. Regardless, Charlotte managed the situation exceptionally well. This kept my stress to a minimum throughout. Importantly, her professionalism never faltered: she remained friendly and helpful from start to finish. Given the complications, I would’ve completely understood if she’d shown frustration. However, not once did she let it come through, whether in her tone over the phone or emails. Instead, she went above and beyond to follow up and resolve issues promptly. What I particularly appreciated was her ability to make me feel like this process was her sole priority, even though I knew she would’ve been juggling other responsibilities. Thanks to Charlotte’s flexibility, quick thinking and unwavering commitment, everything eventually fell into place. Right up to the key exchange, she maintained the same level of efficiency she demonstrated on the afternoon of October 30th: always readily available by phone or email to address anything that came up. This isn’t my first experience dealing with a London agency, and having worked part-time at an estate agency myself, I have a good sense of the industry. Charlotte’s truly in a league of her own: attentive, positive, knowledgeable and truly invested in her clients. If you’re fortunate enough to work with Charlotte, rest assured you’re in expert hands. For anyone navigating the stress and anxiety that can come with moving, she’s the ideal agent to help ‘co-author’ the start of your next chapter - turning that stress and anxiety into excitement and optimism for the journey ahead.

Chiedza · 22 August 2025

★★★★★ 5/5

Google

Ellie at Felicity J. Lord Estate Agents in Clerkenwell has been an outstanding agent to work with. From the moment I reached out to her, she demonstrated a high level of professionalism and knowledge about the local market. She was always available to answer my questions and provided valuable insights that made the letting process smoother. Her friendly demeanor and dedication to her clients really set her apart. I highly recommend Ellie for anyone looking to navigate the property market in Clerkenwell!

Mercii-Grace · 22 August 2025

★★★★★ 5/5

Google

Have worked with Charlotte a few times over the last few years and she is an absolute pleasure to deal with, a real gem: always forward thinking, very organised, as well as being patient and kind.. Would give more than 5 stars if I could! Thank you Charlotte!!

Faye · 6 April 2026

★★★★★ 5/5

Google

Charlotte, as always, gives great service. She is honest in appraisals and in advising works etc. She efficiently manages communications during the tenancy agreement process and is supportive in ensuring a smooth transition - Charlotte is great to work with and has been letting my property for a number of years. Thank you!

Jo · 13 February 2026

★★★★★ 5/5

Google

I had the pleasure of working with Ellie, and I couldn’t be more impressed! From start to finish, she provided exceptional service, demonstrating deep knowledge of the market and a genuine commitment to finding the perfect property for me. Communication was always clear, and she made the entire process smooth and stress-free. I highly recommend Ellie to anyone looking for a stress free and effective real estate experience!

Abigail · 22 August 2025

★★★★★ 5/5

Google

I have used FJL in Clerkenwell for many years and can honestly say that the lettings team and in particular Charlotte De Carli have always been great. Charlotte has consistently gone the extra mile and has located excellent tenants for my Clerkenwell flat. Nothing is too much trouble, she really does care that she gets it right. Keep up the great work Charlotte!

Yvonne · 22 August 2025

★★★★★ 1/5

Google

Initially the service provided by FJL was adequate. It was only towards the middle and end of tenancy when the wheels came off. I also want to highlight that this branch "encourages" positive reviews early into a tenancy. This gives you a false sense of security but I wish I had read the opinions of people who have changed their minds, as I have. The issues that prospective tenants should know are: -Poor knowledge transfer between members of staff, due to the high turnover. The only member of staff that remained in the Clerkenwell branch has been Charlotte De Carli - who in hindsight was on the pushier side as letting agents go. Within one year they've lost 2 of the named members of staff from my original review seen below. - Very late turnaround to repair requests, resulting in food poisoning, lack of heating, and inability to dry clothes. - No knowledge of tenant rights and landlord obligations. I assume this one is due to the high turnover of staff and so training is subpar. I'd avoid, unless you enjoy being gaslighted. --Original Review in August: 5 stars -- Despite there being a few hiccups on the key hand over date, the team here have been superb at responding to my queries regarding the flat. I want to shout out Ellie, Charlotte, and Naima for being super helpful with all my issues. All in all, I definitely recommend.

Nasser · 30 March 2026

★★★★★ 5/5

Google

We had a very positive experience with our first rental flat in the UK. Charlotte De Carli was extremely helpful and easy to communicate with throughout the entire process. Both she and her colleagues supported us along the way and helped make our first rental journey much smoother, even when things got a bit bumpy.

Aybuke · 22 August 2025

★★★★★ 5/5

Google

What an amazing lady, Very kind and welcoming. Spoke to Anne today regarding some properties we are interested in, she was very polite and easy to speak to, giving us great information to think about, we hope to return to work with this company as I believe 1st impressions are everything.

Wayne · 17 June 2026

★★★★★ 5/5

Google

Charlotte De Carli at the Felicity J Lord Clerkenwell office has been letting our two Clerkenwell flats for over a decade now; the service we receive from her has always been absolutely first rate. She is supremely diligent, a first class negotiator, and finds us excellent tenants so that in all this time there has been no void periods at all. Her knowledge of the local area is encyclopaedic, and we really don't look anywhere else these days. She's also become a friend too - its always nice to pop in for a catch up and a gossip even when we don't have a flat up for let. All in all we can't say enough about how happy we are - we've just moved a new tenant in today and its all gone as perfectly as ever. Thanks Charlotte you are a legend and we couldn't do without you!

Avril · 22 August 2024

★★★★★ 5/5

Google

Charlotte was brilliant from start to finish. Fast replies, clear communication, and zero stress. Renting my flat through her was a great experience, would highly recommend!

Franciszek · 13 March 2026

★★★★★ 1/5

Google

Do not use this agency ! They do not answer any of our emails and we have been going back and forth over the same problems (including some signed in the contract initially) for over 7 months now. Their method is easy: deflect to another person or don't answer an email. They say letting agencies are bad but this is worse than anyone could imagine.

Julia · 22 May 2026

★★★★★ 5/5

Google

Having been in London for 15 years, I've dealt with a fair share of estate agents. The level of service I've got with Felicity J Lord Clerkenwell is unparalalled. Neelay and Eralda have been absolutely outstanding, going above and beyond - Eralda knows what I'm referring to! - in any instance. They've been honest, kind and helpful all the way through my purchase. Couldn't have wished for better agents! Thank you so much Neelay and Eralda!!!

Giulia · 22 August 2024

★★★★★ 5/5

Google

As I was relocating from abroad to London, Anne-Charlotte De Carli has been incredibly helpful in driving everything forward. She was always available to answer questions, very supportive throughout the process, and genuinely kind to deal with. I would happily recommend her to anyone!

Yann · 13 September 2025

★★★★★ 5/5

Google

Eralda was great - she listened to what I wanted as a buyer, regularly followed up and provided updates on what was coming up in the market and asking the right questions to check any changes in circumstances or what I was looking for.

Sian · 13 September 2025

★★★★★ 5/5

Google

Great service when looking for my first flat. Eralda Tafilaku has been super available and always made sure to listen to what I was looking for in a flat (without making me lose time in seeing many properties that did not match my needs).

Gaspare · 13 September 2025

★★★★★ 5/5

Google

Charlotte was our main point of contact at Felicity J. Lord Clerkenwell during our renting journey. Her quick replies, reassurance, and organisation made the process much smoother than it otherwise would have been, and her friendly and kind nature was always appreciated! Thank you Charlotte!

Carys · 8 August 2025

★★★★★ 5/5

Google

Neelay, Eraida and team have been incredibly supportive through our home search. Their local knowledge and relationship with vendors is extemporary I would not hesitate to recommend F J Lord Clerkenwell to anyone selling or purchasing property in the area.

Alexis · 13 September 2025

★★★★★ 5/5

Google

have used Felicity J Lord for some years, always finding great tenants for me, Sana Qadeer was excellent in helping me with the whole process for my current tenant, takes care of requests and communicates greatly with her clients! thank you

Deff · 22 August 2025

★★★★★ 1/5

Google

When I moved into the flat, there were fruit pits under the sofa, mouldy washing machine, and broken dishwasher. I emailed the property management team and Charlotte, but they refused to pay for a proper clean. During my tenancy, there was no heating in winter, so we had to buy our own electric heater because the property management did nothing. They just sent engineers to the flat to check and did nothing for heating. The dishwasher stayed broken and was never repaired. After I moved out, they delayed my deposit for two months with no response to my emails. I only got the deposit back after dispute it with TDS (and FJL even missed the ddl given by TDS). My cheque was sent to the address I rent from FJL, and again, the property management team simply ignored my emails. Overall, extremely poor service and unresponsive management. They pretend to be “professional” and “nice” before you pay the holding deposit and rent. PLEASE AVOID RENTING FROM THIS AGENCY.

C · 13 November 2025

★★★★★ 1/5

Google

Was the first to enquire on a property ( so I was told) which seemed to be an issue as the lady Charlotte I spoke to bluntly said “ well I just put it up”. She took my details and asked question about affordability and I was told I’d be contacted the next day for a viewing. As expected no one contacted so I called again and my details taken again and was told the landlord is yet to agree on viewing dates but Charlotte would call me. I left it for another few days and called again and once again my details taken by a nice man named Adi who said I would be called. The weekend past and I called again as I had a tight deadline to move, I called up and enquired on the viewings and was told by Charlotte’ “viewings took place already, we had a lot of interest and someone put a holding deposit down, the property is gone”. So I told her I had been waiting for a call back as I was told I’d be called to view the property and that I had called a number of times, she abruptly cut me off and snapped: “Well there’s nothing I can do, it’s gone now” and hung up. Such a bad experience, I understand how competitive the market is but to not follow through or give everyone a fair chance especially as the first to reach out regarding a property is disappointing.

Sadé · 22 July 2026