Felicity J Lord London reviews

★★★★★ 5/5

Google

Had the pleasure of interacting with Charlotte at Felicity J. Lord Clerkenwell, who helped us secure the perfect flat! Throughout the process, Charlotte was very helpful, prompt with responses and actively worked to ensure a seamless experience!

Harveer · 22 August 2025

★★★★★ 5/5

Google

Charlotte has been a great agent, providing exceptional support throughout the letting process. From securing the flat quickly to addressing my concerns with patience and expertise, her assistance has been invaluable. Grateful for all her help!

Devika · 22 August 2025

★★★★★ 5/5

Google

Eralda was very helpful in my search as a first time buyer. She took the time to understand my requirements and was straightforward and helpful with getting me in to view properties that were a good match. I'd be happy to work with her again!

Ricky · 13 May 2025

★★★★★ 5/5

Google

Charlotte has been really great providing with support through out the letting process. She was very responsive and always answering any questions with honesty and keeping me updated regarding communication with the landlord. Overall 5/5!

Cinthya · 22 August 2025

★★★★★ 5/5

Google

Used this agency for moving into my next flat, Ida dealt with our tenancy specifically. I wasn’t the easiest tenant, and there was a few issues on the way but Ida remained patient throughout, and it was very clear how resourceful she is at solving any problem. Especially when the stereotype of agents in London is that they “don’t care”, Ida was consistently hardworking to ensure everything was perfect for our move in - she is a great representative of the estate agency and I would definitely recommend to anyone!!

Oriana · 19 August 2023

★★★★★ 5/5

Google

Eralda Estate Agent made the sales process seamless and stress-free. Their professionalism, clear communication, and market expertise were outstanding. Highly recommend them for anyone looking to sell their property efficiently and with confidence!

Mikele · 22 August 2025

★★★★★ 5/5

Google

I have used Felicity J Lord for several years to let properties. Charlotte di Carli at the Clerkenwell Office has always been especially helpful. She is a highly experienced and professional letting agent, and she consistently handles all aspects of the letting process efficiently and without fuss. Emails and phone calls are responded to promptly and she is always prepared to go the extra mile when problems do arise. She is a pleasure to deal with and a credit to her organisation.

Robert · 22 August 2025

★★★★★ 5/5

Google

Ellie is a really professional agent while making you feel at ease. She is really prompt in answering your messages. Thank you for your service and keep up the good work !

Tarek · 22 August 2025

★★★★★ 5/5

Google

I worked with Charlotte and could not have been happier. She is so helpful and straightforward, which given the London market at the moment was very much appreciated. She is prompt with replies, offers excellent advice, and really works to find the best deal for all parties involved. I believe she's handled the property for my landlord for a while and I can tell there's a lot of trust in that relationship. Now that I'm living in my flat, I appreciate the care that Charlotte took because I get on with my landlord so well. I have told all my friends about her and if I ever move again, I will use her.

Rose · 27 May 2023

★★★★★ 5/5

Google

We appreciated the experience with Felicity J. Lord Estate. Charlotte De Carli was a very professional and friendly person who made us feel very comfortable working with her. She went above and beyond for us and anything we needed. The apartment itself was very delightful and met our budget/needs. Once we decided to rent the place, the process went quickly and efficiently. Communication has been very prompt and clear. We certainly recommend this agency to find a new home to live in.

Sunshine · 28 April 2023

★★★★★ 5/5

Google

We have had an incredible experience working with Charlotte De Carli and the rest of the FJL team since moving into our new flat in February. Charlotte is professional, thoughtful and responsive; she has kept us in good hands as she guided us through the rental and move-in process from start to finish. Simply put, Charlotte made what is often a stressful letting process easy and straightforward. I can't recommend Charlotte and her team enough. Charlotte sets an uncommon standard of excellence in the industry, and I would gladly work with her again.

Elliot · 26 March 2023

★★★★★ 5/5

Google

Charlotte is very nice! We got a problem about hot water issues when we checked in, the tap was very stiff and was hard to turn, and Charlotte came to our flat and helped us to fixed this problem. She replied to our messages and emails fast and tried to help us solve the problem. Highly recommended!

Elly · 23 August 2024

★★★★★ 5/5

Google

We appreciated the experience with Felicity J. Lord Estate. Charlotte De Carli was a very professional and friendly person who made us feel very comfortable working with her. She went above and beyond for us and anything we needed. The apartment itself was very delightful and met our budget/needs. Once we decided to rent the place, the process went quickly and efficiently. Communication has been very prompt and clear. We certainly recommend this agency to find a new home to live in.

Saulita · 22 March 2023

★★★★★ 5/5

Google

Eralda provided exceptional service throughout my house hunting journey. Her expertise, personalized recommendations, and attention to detail made the process smooth and enjoyable. She truly listened to my needs and exceeded all expectations. I highly recommend Eralda to anyone in search of a reliable and dedicated estate agent who will help with property search. Thank you, Eralda!

Elena · 22 August 2024

★★★★★ 5/5

Google

Charlotte De Carli is a responsive, communicative, and helpful agent who made the move-in process as seamless as possible. I would definitely recommend working with her in particular!

Caroline · 22 August 2025

★★★★★ 5/5

Google

We appreciated the experience with Felicity J. Lord Estate. Charlotte De Carli was a very professional and friendly person who made us feel very comfortable working with her. She went above and beyond for us and anything we needed. The apartment itself was very delightful and met our budget/needs. Once we decided to rent the place, the process went quickly and efficiently. Communication has been very prompt and clear. We certainly recommend this agency to find a new home to live in.

Saulita · 10 February 2023

★★★★★ 5/5

Google

Love to thank Sana for her amazing attention to finding and securing an apartment for our daughter! Unable to be there in person, Sana was completely helpful and informative on every step we needed to take from afar. As concerned parents dumping a child off in a distant land was no easy task... except when it came to Sana's assistance. When we finally arrived in London, Sana and Charlotte took our family under their wings and made this move for our daughter worry-free. Sana's attention didn't stop there and we're very happy that we can stay in touch with her going forward. We're feeling so lucky that we found a caring, thorough and professional agent like her. Can't recommend Sana and the entire team at Felicity J. Lord enough.

John · 10 February 2023

★★★★★ 5/5

Google

Special thanks to Reece May for being very patient with me! Explained the whole process really clearly and gave me the space to ask plenty of questions

Joe · 22 August 2025

★★★★★ 5/5

Google

Neelay and Hardeep are two exceptional characters in a minefield of estate agents. They are warm and caring personalities that make the (sometimes) hostile experience of the property market bearable. I sold my flat through Felicity J lord and at moments it was a rough ride (no fault of ours) but Neelay was responsive and available every step of the way. It makes such a difference when you are working with kind people. I wish them all the successes of life. Thank you for all you do!

Info · 11 January 2023

★★★★★ 5/5

Google

We've bought/sold nine properties in London and Paris since 1979. This most recent, selling a Clerkenwell flat through FJL Goswell Road, was undoubtedly the longest and most difficult transaction. That it was also the most pleasant and efficiently conducted of all our experiences was thanks to Neelay Jeevan and Hardeep Gokani. They both went went many miles beyond the call of duty to bring everything to a successful conclusion., I would almost go straight back to the market for the pleasure of working with two such skilled and helpful professionals.

Jonathon · 12 December 2022

★★★★★ 5/5

Google

Neelay at FJL was super helpful during our recent apartment purchase. We are first-time buyers, had many queries, and requested multiple visits to the property. Neelay was patient and supported us throughout the process. When we felt things were moving slow, he helped expedite by speaking to the solicitors or property management company as needed. Thank you for the support in this stressful process!

Sathya · 21 January 2024

★★★★★ 5/5

Google

Eralda has been an amazing sales consultant, very thorough, fast to reply and take my needs into consideration. I would highly recommend!

Florencia · 13 September 2025

★★★★★ 5/5

Google

We found the perfect flat for me and my flatmate with the help of Charlotte De Carli, and we are so grateful for how accountable and prompt she has been with our inquiries! We have never been left in the dark in any part of the process from submitting our offer to getting all the documents in order. We are extremely excited to move into the new flat thanks to Charlotte!

Shum · 15 July 2023

★★★★★ 5/5

Google

Simone was worth her weight in gold in helping to get the sale of our house completed to a crucial deadline we could not afford to miss. After a couple of months of not much apparent progress between the conveyancers we were getting worried, but as soon as Simone got involved everything started to move quickly. She updated us regularly say we always knew what was happening and kept the pressure on everyone involved to get it done. In short, if you need a sale completed quickly you need Simone on the team!PositiveResponsiveness, Quality, Professionalism

Matt · 27 August 2022