Felicity J Lord London reviews

★★★★★ 5/5

Google

I had an excellent experience talking with Josh Ward Sullivan while struggling to find accommodation in London. From start to finish, his guidance was incredibly helpful and thorough. Josh not only assisted me in finding suitable properties that suited my budget and needs but also shared valuable knowledge that I can use in the future when searching for other properties. His professionalism, patience, and clear communication made what can often be a stressful process feel seamless. I will definitely be returning to Felicity J. Lord for any housing needs in the future. I highly recommend Josh and this agency for their outstanding service and support!

Nick · 16 April 2025

★★★★★ 5/5

Google

Absolutely fantastic service from Josh Ward! From the moment we started our apartment search, Josh has been incredibly professional, approachable, and supportive. He went above and beyond to help us find the perfect home, making the whole process stress-free and seamless. What truly sets Josh apart is his ongoing support even after we moved in he’s been there to answer any questions and ensure we’re settled and happy in our new place. It’s rare to find someone who genuinely cares about their clients. If you’re looking for someone who’s knowledgeable, reliable, and truly dedicated, Josh is the person to go to. Highly recommend him!

Nicole · 16 April 2025

★★★★★ 5/5

Trustpilot

Positive experience

We offered on a house through FJL’s Greenwich branch, the agent dealing with us was Joe Ponan. He was really helpful all the way along and although this sale fell through because of our buyer being unable to proceed, if we were selling in future the communication we got from Joe would definitely make us consider FJL. Thanks Joe.

Vicki · 26 June 2026

★★★★★ 5/5

Google

Would highly recommend! Cheryl was absolutely amazing and accommodating. She was helpful during the viewing and made sure everything ran smoothly when we made an offer. Anytime I had a question she was more than happy to help us and made us feel very comfortable. we couldn’t be more happy with our new flat. Thank you very much Cheryl!

Eloise · 16 June 2025

★★★★★ 5/5

Trustpilot

Excellent Estate Agents

I cannot comprehend my gratitude to Alex and the team at Felicity J Lord, Greenwich. They have all been outstanding throughout the whole sale process. The solicitor we outsourced was very poor in their communications with us, however Alex and the team continued to chase all parties involved in the sale and ensure the completion date was met. The team was very responsive with their emails and phone calls, answering any questions we might have, and pushing the sale through. If you are looking for a seamless process and a strong support network for selling a property then I would recommend the team at this branch. I can assure you, you will not be disappointed and the team will work tirelessly to ensure you are delivered with the best possible outcome.

Jake · 1 September 2024

★★★★★ 5/5

Google

Ayo has been fantastic helping us find a property to rent. Very professional and helpful from start to finish. I'll definitely recommend Felicity J. Lord and Ayo. Thank you!

Lily · 16 March 2026

★★★★★ 4/5

Google

EDIT: they promptly take care of the situation and find a new tenant within the next month., , My experience with Felicity J Lord has been highly negative, both on the lettings and sales side. I was repeatedly reassured that my tenancy would move onto a rolling contract, only to be informed at the very last minute that the tenant would instead be leaving at the end of the fixed term, without any prior notice from the agency. This serious internal communication failure left me suddenly with an empty property and no contingency plan in place. On top of this, the coordination between the internal teams (Lettings, Property Management, Sales) has been poor: conflicting information, lack of alignment, and no proactive management of issues that could have easily been prevented. I have also been marketing the property for sale for a year, and the experience on the sales side has been equally disappointing, with limited communication and little sense of strategy or urgency. Overall, the level of service has been far below expectations for an agency that presents itself as professional. I cannot recommend Felicity J Lord based on my experience and am now seriously considering switching agency entirely for both the letting and the sale of my property.

Carlo · 16 February 2026

★★★★★ 5/5

Google

I recently had the pleasure of meeting Josh Ward Sullivan to find a property to rent and I can confidently say that he exceeded all my expectation. Josh was excellent, helpful and supportive during the process with a great communication skills and very experienced. So thank you! I wish you the very best in your career and your future! Nastaran

Nastaran · 16 April 2025

★★★★★ 5/5

Google

Ayo Ayoola was very helpful during the whole process of renting: From looking up the flat until post contract signing. If they keep the same level of professionalism during our period inside the flat we will be very satisfied (especially compared to the building management company on our previous flat, which was one of the reasons we moved out)

Ivan · 16 April 2025

★★★★★ 5/5

Google

Ayo was professional and reliable. He stepped in even when I couldn't reach out to property management Blackheath, in a very urgent case of water flowing out of the toilet basin. The 5 stars are for Ayo. Property Management Blackheath I would give none - countless of emails and unanswered phone calls. Let's see how it goes.

Ioana · 16 April 2025

★★★★★ 5/5

Google

We recently renewed our tenancy with FJL and it was great to see FJL still having the same high standards of clear and proactive communications to get things done and we'd like to thank Holly for coordinating everything! She addressed and handled our requests and questions with the landlord very promptly which meant we renewed without any fuss.

Shankar · 30 March 2025

★★★★★ 5/5

Google

Where do we start?! Ayo is one of the most knowledgable negotiator we’ve had the pleasure of dealing with. His approachability and commitment to help us secure our home at such a short notice is really appreciated. He was extremely patient with us when explaining lettings related queries and jargon in a way that was easy to understand. He went above and beyond in delivering an exceptional service and we are so grateful. Thank you Ayo, you really are the best!

Sharmine · 16 April 2024

★★★★★ 5/5

Google

Ayo has been absolutely incredible! We have been in the process of renting a flat and he has aided us through every step of it. He's extremely supportive and efficient. We could not be more grateful that Ayo was handling the referencing etc, as he was a true blessing! Could not recommend this agency more

Kayla · 16 April 2025

★★★★★ 5/5

Google

Nihaj was very responsive, helpful, and allowed us to do a very last minute viewing which was much appreciated!

Lena · 16 March 2026

★★★★★ 5/5

Google

My flatmate & I worked with Ayo as our letting agent and he truly went above and beyond to help us secure the place we wanted! Very thankful to have had him on our side for this one and would definitely recommend him as well as this agency to other tenants! :)

Marianne · 16 April 2025

★★★★★ 5/5

Google

Very detailed information provided, thanks Nihaj. Professional follow up emails and support throughout the process, much appreciated.

Gozal · 16 March 2026

★★★★★ 5/5

Google

We have been working with felicity j lord for over 10 years as a contractor, and we deal with the the property management regularly. Would highly recommend the Greenwich team particularly Lily Porter who has been the key to keeping the department strong and constantly improving. The processes. Thanks Lily

Sam · 18 April 2025

★★★★★ 1/5

Trustpilot

Refuses to Give Back Security Deposit

I had a pleasant experience with FJ Lord (particularly Charlotte and Sana) during my tenancy. However, after my tenancy ended, the agency has completely ignored every request to return my tenancy deposit. It has now been SIX weeks since my tenancy ended and I have had to file a dispute with TDS because my communications continue to be ignored. This agency is eager to get your business but quick to dispose of you when moving out. Other reviews seem to have similar issues with deposit returns. I do not recommend this agency until this problem is sorted.

Tessa · 3 October 2023

★★★★★ 1/5

Trustpilot

Incompetent and disorganised

The most painful and laborious guarantor referencing process I have ever been through. I was asked for yet more documents on 4 separate occasions, including copies of previously uploaded documents. Why they couldn’t just tell me what they needed up front is beyond me. On one occasion they told the tenant I needed to upload something so I had to call THEM to get them to enable the upload on the website. Ridiculous.

Rees · 5 August 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague. Dishonest, disgusting so called "management"

The first mistake I made was trusting the agent I met. He made me feel well looked after until I actually got the flat. Then, he just conveniently disappeared.I took the tenancy of a flat that was looking nice but ended up being a disaster. (The place was disgusting and never cleaned, despite it being requested in the contract. There was a big hole in a wall, left as is and still seen on photos the agency took to re-list the flat once I left. Also pictured is the mould!!!!!)I expressed many issues multiple times, the main one being mould everywhere. (and mainly around the windows because the isolation was so bad) They said they would fix it, but they never did. It got so bad that I even tried to treat it myself to feel safe, to no avail. They never showed up, not even once!During the winter months, I had no heating, and the mould got even worse, to the point that I developed health problems. In distress and trying to leave the flat because of the serious issues, they insisted that I'd still need to pay one last time despite the extraordinary situation. They robbed me of an entire month's rent when they should have released me.Unacceptable and dangerous behaviour. I almost left a note for the next tenant saying to get out because this flat is hell on earth. After all this, I remain traumatised by the condition I lived in. Belongings I had to throw away due to the mould spreading everywhere, even in the kitchen, leading me to live in fear in my own flat.Run. The people managing the properties are incapable liars. Nothing was ever done. I lost my money and ended up in a precarious situation.

Olhik · 2 September 2023

★★★★★ 5/5

Google

My wife and I have had a very good experience with Felicity J. Lord. Ayo took us through a couple of properties and was very honest and helpful the entire time. There was a slight miscommunication but even then he tried hard to make the best of the situation which I appreciated. And since agreeing to let a property he has been very easy to get in touch with and provided lots of good information. Best letting agent I've dealt with in London so far.

Fraser · 18 August 2023

★★★★★ 5/5

Trustpilot

Exemplary customer service !!

We have recently let our property through fj Lord whom we have used for many years. We have dealt with many people over the years but have to say that on this occasion the service we received and the attendance to detail from Ayo Ayoola was outstanding !! He is always responsive to any question or query, deals with them promptly and is a valuable asset to fj Lord !!

Margaret · 20 February 2024

★★★★★ 5/5

Google

Had a nightmare 2 months searching for a place to move. Now im moving into a fantastic house, all thanks to Ayo who pulled out all the stops to ensure i had somewhere to live before i started my new job. I dealt with alot of estate agents, but hes the only one who actually made an effort to help me out. I cant thank him, and Felicity J Lord lettings enough for getting me into somewhere that exceeds all my expectations. Strongly recommend!

Zaid · 14 June 2023

★★★★★ 5/5

Google

Very kind team. Our estate agent Lily Porter has been incredibly helpful and knowledgeable about everything, and we cannot thank her enough. She has helped to make the whole process as smooth as possible, and we are very grateful!

Owen · 30 May 2025