Felicity J Lord London reviews

★★★★★ 4/5

Trustpilot

We bought and sold through FJ Lord

We bought and sold through FJ Lord, although the transactions were protracted Chris and Olivia were helpful and available throughout. They are very knowledgeable and professional, staying positive when our sale stalled, more than once! I would highly recommend this agent.

Elizabeth · 4 March 2026

★★★★★ 5/5

Google

We had been dealing with an unfriendly and unaccommodating letting agent from another agency. Then we met Ayo, who was professional, friendly, and attentive to our needs. We ended up breaking the deal with the other agency right before signing and went ahead with Ayo. Ayo worked tirelessly to help us negotiate with the landlord and get us through referencing and succeeded in enabling us to move in within one week. Thanks to Ayo for all his efforts!

Young · 14 June 2023

★★★★★ 1/5

Google

WARNING: DO NOT USE Felicity J Lord in Greenwich !!!!!! We are absolutely dismayed, upset and stressed by the lack of customer care and knock on cost implications caused by Felicity J Lord in Greenwich. They have lost our key on the day of completion leading to the buyer needing to get a locksmith! They gave the buyer the wrong key, dont know who's they gave us and worst of all where the correct key is!!! Massive security breach! Their communication and lack of diligence throughout the process has led to expenses, a delayed sale and confusion. Despite the reviews online we have been let down. They have even laughed down the phone at us, left us in tears and are continuously slow to communicate. The manager is unkind and a bully. Contract ar your own risk. We do live in the area anymore but would hate for anyone else to go through whar we have. If i did it all again we would be grateful for honest feedback. As moving home is one of the most stressful things ever.

Daniel · 25 July 2025

★★★★★ 5/5

Trustpilot

Lily Porter in the Blackheath Village…

Lily Porter in the Blackheath Village branch has recently been dealing the the let of our property. She dealt very ably with an incident that occurred at the property, responding to the tenant’s needs promptly, keeping us informed and obtaining reasonable quotes for us to rectify the problem quickly. She has since negotiated a rent increase for us with the same tenant and we are very happy with the competent way in which Lily is dealing with our property rental and liaising with us in a timely manner.

Sarah · 31 March 2023

★★★★★ 1/5

Trustpilot

Rude staff

The agent, Taylor Ruff made an appointment with us for 10.30 am. He sent emails and text messages confirming the appointment. My husband spent 3 hours struggling across London during a rail strike to get to the viewing only for Taylor to not show up. We made phone calls and sent messages but got no response. After waiting for more than an hour it was a 3 hour journey back. A completely wasted day. We have had no response from them to our calls and messages. No apology. I have attempted to contact the branch and/or area manager but no one will give me contact details. I was told the branch manager would call me back. She hasn't. Totally unprofessional and flat out rude.

Jade · 20 March 2023

★★★★★ 5/5

Trustpilot

5star customer service

A very special thank you to Vivien and lakhan at FJLord Stoke Newington, you two have been incredible throughout this journey for me, your patience and understanding has been so appreciated. I will certainly recommend FJLord for anyone looking to rent privately. Thumbs up to you both for your outstanding person centred approach.I also would like to extend a huge thank you to Faisal at the hackney branch, this is a positive experience I will never forget. I will forever be grateful for your level of understanding and transparency throughout this entire process, you were excellent in communicating with me. Words alone is really not enough to show my gratitude. Thank you Kacy

Lisa · 1 March 2023

★★★★★ 5/5

Trustpilot

Excellent service

Excellent serviceA huge thank you to Charlie Saville and the team at felicity Lloyd.The support and guidance that Charlie and the team have shown us on the sale of our late mothers house was given with empathy and passionCharlie Saville listened and understood our thoughts feelings and made sure this was reflected on the potential buyers who came to view the house. Charlie made the whole process stress free and was always at the end of the phone. I have over the years had many contacts with estate agents but none could compare to Charlie. I would recommend felicity Lloyd for anyone needing a reliable, professional, attentive trustworthy estate agents Mrs Janet orchard

JANET · 20 February 2023

★★★★★ 1/5

Trustpilot

Extremely Poor Property Management Service

Letting and property management service extremely poor. Bad communication throughout the tenancy including failing to respond to emails and failing to inform of crucial communal changes including changing of locks to a bike store. It took over a month to get our deposit back from leaving the rental property with no communication despite several emails and phone calls. Also, be very careful when leaving any property as the property management/landlords kept making things up to deduct from our deposit despite evidence against their claims. Would advise letters to look at other alternatives based on my experience.

Matt · 23 April 2026

★★★★★ 4/5

Trustpilot

We were very impressed with Christopher…

We were very impressed with Christopher Lloyd at the Wapping branch. He had a tenant lined up at the asking rent within 5 days of making the initial contact, a tenant who has shown herself to be very reliable and trustworthy so far. Christopher dealt very speedily with all the surveys and documentation and responded almost immediately to any emails or messages. He deserves 5 stars. We did however struggle with FJL’s app and on line contacts. Docuserve was troublesome and a bit stressful.

Margaret · 21 December 2022

★★★★★ 5/5

Trustpilot

Olivia was great throughout the entire…

Olivia was great throughout the entire property purchase process! She was professional and tackled any issues that popped up with ease.

Darling · 2 July 2026

★★★★★ 5/5

Google

Always a pleasure when dealing with Lily. P. She goes above and beyond when dealing with our queries and executes them to a high professional standard. Also thanks to Justyna.S who we are forever thankful to .

Tri · 16 April 2025

★★★★★ 5/5

Trustpilot

Lettings Department Shad Thames, London, Three lovely Ladies

We use the Shad Thames Branch in London SE1, Lettings Department. The lettings team of 3 lovely ladies, Gemma, Inga and Monica is very professional and always look after our interests very well. Gemma is a great sales talent. We have been using the lettings department in Shad Thames for many years. The girls are perfect with great knowledge of the market and the area. FJL can be happy to have such wonderful lettings ladies. They deserve a bonus this year. A big thanks from us to the ladies.

Andrea · 15 November 2022

★★★★★ 5/5

Google

We have just rented an apartment in London after getting in touch with Felicity J. Lord. We just wanted to say a big thank you to Ayo who was extremely helpful and professional. He understood our needs very well and very fast and managed to find exactly what we were looking for. Thank you again for you help, Ayo!

Oana · 14 May 2024

★★★★★ 4/5

Trustpilot

Good management, OK contractors

We have been renting with FJL for about a year now and it has generally been good bar some of the miscommunication that has happened when we've needed a fix/inquiry in the property. We have specifically dealt with Jean and she has been great and been proactive with the requests made and makes sure to follow up, the downside is that some contractors that they send are hit and miss in terms of resolving the problem and them needing to come back etc.

Iliya · 9 November 2022

★★★★★ 5/5

Google

Ayo was extremely kind and helpful the entire process and was even answering our questions throughout the weekends and after work. this showed incredible commitment and true desire to help us and we appreciated it greatly!

Haidi · 16 April 2025

★★★★★ 1/5

Trustpilot

Mouldy property

They misrepresented a rental property, forced a decision before allowing us to view. Once a holding deposit was placed, and we viewed the flat, it was covered head to toe in mould, whilst they only scheduled works AFTER our move in date. We requested our money back even factoring in health wise that we were unable to live in a mould flat, but we were denied time and time again. Other letting agents are far superior, I will personally never use them again and will be telling people I know to do the same.

Will · 27 March 2026

★★★★★ 5/5

Google

Nicholas was extremely helpful and supportive to resolve a timely issue. He went above and beyond to ensure my query was resolved. Nicholas was extremely responsive and professional - thank you for all your help!

Claire · 16 April 2025

★★★★★ 5/5

Google

I had an excellent experience renting a beautiful flat in Greenwich through FJ Lord, thanks to Josh Ward. He made the entire process smooth and stress-free with his professional and friendly approach. Highly recommend!

Hustle · 16 April 2025

★★★★★ 5/5

Google

Sade and Mihaly were our agents at F.J.Lord and we found them to be professional, helpful, and very responsive. Furthermore they made an extra effort to get our referencing through. Overall we’ve had a very positive experience with the agency, but we have to mention that HomeLet - the referencing agency they work with - is simply awful. My partner and I have stabile jobs and jointly make 6 times the minimum annual income required to let the property, and our joint savings are probably enough to buy the property - however, the referencing agency took about 4 weeks to get the referencing through, failed us multiple times although we’ve more than provided everything that was needed, and made completely unreasonable and inconsistent requests. A good referencing agency should distinguish eligible or from ineligible people, which this one completely fails to do, even when provided with all the required evidence. I truly hope F J Lord will stop working with them in the future, as HomeLet gave us a horrible experience. Apart from this everything was perfect and the agents themselves really did their best to give us a good experience with F.J.Lord.PositiveResponsiveness, Quality, Professionalism

Sanja · 14 June 2022

★★★★★ 4/5

Google

I’ve been with Fjlord about 7 years now and seen my contact manager change many times, and the service has not been great, until now. Thanks to Sarah Kelsey, this is the first time I’ve felt hopeful, listened to and that things will get done. She is friendly, professional, and responsive. She’ll always return my calls and update me on progress. And judging by the amount of reviews on here, not only is she juggling multiple accounts but she is making us all happy. Thank you Sarah. And Fjlord, you are lucky to have her!

Emma · 14 June 2022

★★★★★ 4/5

Google

Ayo has been very helpful letting out my flat this time (I’m letting out my flat for the second time with Felicity J Lord). 4 star is because I wasn’t happy with the services provided for the previous tenancy. Decided to use them again because they helped me secure a good offer and it was easier to do it with them since they have all the information from last time. I will be monitoring more closely on what went wrong last time, so hopefully the same won’t happen again.

Becky · 14 June 2022

★★★★★ 5/5

Google

I could not recommend Felicity J Lord enough. Both Sade Salau and Sarah Kelsey have been an incredible help guiding me through the letting process. Both have been professional, clear and quick to respond to all requests. I also cannot thank Sarah Kelsey enough for spotting personal documents outside my property on the day of my move. Sarah called me out of business hours as soon as she noticed the papers and gathered my personal information for me which had been accidentally left on the street creating a potential security risk. This was certainly above and beyond the call of duty! I would certainly recommend Sade and Sarah if you are looking to rent out or find a new property.. Absolute dream team!

Elaine · 14 June 2022

★★★★★ 1/5

Trustpilot

AVOID Lettings dept.

Do not rent or have your property managed through this company. They are beyond incompetent. I’m surprised they are still in business -let’s see what the ombudsman decides. I can’t begin to list all their failings, there are far too many. I think all the other reviews speak for themselves. Hands down the absolute worst letting agents I’ve ever had the misfortune to deal with.

Nicola · 24 June 2026

★★★★★ 5/5

Google

Sade was immensely helpful in finding my friend and I a property to rent in Greenwich. We missed on out on our first offer with her, but once we found another property we liked, she ensured we could view it early and we eventually secured a lovely flat. She was helpful and on hand to answer any questions throughout the process and we were really pleased with the service.

Izzy · 14 June 2023