Felicity J Lord reviews

★★★★★ 5/5

Google

I would highly recommend FJ Lord and particularly Vicki Tait who provided great assistance throughout the process, which was much needed as a first-time buyer. From the beginning she made the viewing process feel relaxed and welcoming, while remaining informative. When parts of the process started to slow down, she would do her utmost to chase down the relevant parties and keep things moving. When Vicki was not around, her colleagues would step in and assist with the same level of efficiency, which was good.

Matt · 25 July 2026 · Felicity J Lord

★★★★★ 5/5

Google

Great experience with Vicki representing Felicity J Lord. She was there with us guiding and supporting from day one till the completion day! Her role between us and the vendor was very commendable! Ensuring both party get the best and happy. I will recommend Felicity J Lord to any friends or family when purchasing any property! Overall, excellent service, thank you Vicki. Tega & I can’t wait to collect the key today.

Fatusi · 25 July 2026 · Felicity J Lord

★★★★★ 5/5

Google

I would highly recommend James as a property agent as he has been very helpful with my properties search. He is very professional, approachable and patient, trying to match my needs with the properties. He’s very good at highlighting the potential and unique selling points of the properties. He’s also very fast in responding to my questions for the sellers. He is sincere and has a warm smile, making the buying process very pleasant and enjoyable.

Sooming · 25 July 2026 · Felicity J Lord

★★★★★ 5/5

Google

Simona was very friendly and helpful in my recent search for a new flat!

Griffin · 25 July 2026 · Felicity J Lord

★★★★★ 5/5

Google

Great experience with FJ Lord, Laarni was especially helpful with quite a complicated and stressful purchase.

Alec · 25 July 2026 · Felicity J Lord

★★★★★ 5/5

Google

Jean Piper was fantastic to deal with. We had a few small issues to sort when we first moved into the flat, and while our usual point of contact was away, Jean stepped in. She was incredibly proactive, responsive, and kept us updated throughout, making sure everything was resolved as quickly as possible. Nothing felt like too much trouble, and her communication was excellent. Thank you, Jean, for all your help and for making the move-in process so much smoother!

Alexandra · 25 July 2026 · Felicity J Lord

★★★★★ 5/5

Google

Charlie Saville was brilliant to work with to sell our flat. He was quick to respond to all enquiries from us and the buyer and helped move things along quicker with the solicitors when it was needed. He made it quick and easy to list the flat online and organised lots of viewings. He is really friendly and professional, and definitely helped reduce the stress of moving! We would 100% recommend him and Felicity J. Lord to anyone looking to sell a property in Hackney. We've since recommended him to a neighbour looking to sell their flat as the service was fantastic and he knows the area/building well. Thank you Charlie!

Emily · 25 July 2026 · Felicity J Lord

★★★★★ 1/5

Google

I had the misfortune on having my bid accepted on a house sold via Felicity J Lord. They told and reassured me multiple times that the house was Wimpey No Fines. I spent money and time on the purchase just to be told by my surveyor that the house was actually steel framed! The agent I spoke with admitted and apologies for misrepresenting the property however their boss (Victoria Collins) insisted it was the sellers' fault which wasn't true. From a call I could tell she didn't understand different construction types but then she shouldn't have assumed which type it was and falsely advertise it! Congrats on wasting my time (and money), your time and your vendors' time, FJL! I bet everyone is pissed off which could have been avoided if FJL just did their job!.

Jacek · 22 July 2026 · Felicity J Lord

★★★★★ 5/5

Google

Throughout my home-buying process, Ms Kyanne Neavin-Martin was incredibly supportive, keeping me informed of all new properties coming to the market that matched my criteria. She promptly answered calls and emails, kept me informed about every development and worked tirelessly to make sure I buy the right property of my dream. I will highly recommend her for her outstanding service.

Elizabeth · 22 July 2026 · Felicity J Lord

★★★★★ 5/5

Google

Vicki Tait has been on one of my files recently. Working with Vicki on a somewhat difficult file has been great and, as a case manager, it's fantastic to know that I had that support from her to assist me when needed. It's all about working together, and I definitely felt this with Vicki. Thanks a lot - look forward to more files together! x

Hannah · 22 July 2026 · Felicity J Lord

★★★★★ 5/5

Google

Felicity J Lord recently sold a flat of ours in Royal Herbert Pavilions. Their service was first class and we were particularly impressed with their agent Kyanne Neavin-Martin, who kept us informed of progress, fielded questions from the prospective buyer and held our hand through the whole process.

Paul · 22 July 2026 · Felicity J Lord

★★★★★ 5/5

Google

A fantastic experience with the Felicity J. Lord Greenwich team. A special thank you to Alexander, Arnaud and Joe for all their support throughout my purchase. They were professional, responsive and always kept me updated, making what could have been a stressful process much smoother. I would happily recommend them to anyone buying or selling a property. Thank you again!

Kayvan · 22 July 2026 · Felicity J Lord

★★★★★ 3/5

Google

I dealt with both the lettings and sales sides of Felicity J Lord in Greenwich, as they managed my flat while it was let and then managed the sale. I would characterise the sales side as adequate - they are nice guys and respond efficiently to queries, though I do think that if I'd followed all their advice the flat would have sold for less than it eventually did. The star rating reflects my experience with the sales side of the business. The lettings/ property management side of things was less good. While the team (especially Nick and Ayo) were great at marketing the flat, the property management team (I believe based at the Blackheath branch) who took over while it was tenanted caused a lot of problems, including charging me for a service which I only found out months later they had not actually done. Their extremely sluggish work on the checkout inspection almost cost me over £700 as they were so consistently slow and difficult to get hold of that we almost missed the 30 day deadline to claim back damages from the tenant's deposit (damage which may not have been done if the property had been more proactively managed). In conclusion, Felicity J Lord are an OK choice if you are selling property but I would give them a wide berth if you are letting.

Sally · 22 July 2026 · Felicity J Lord

★★★★★ 5/5

Google

Simona was a delight - she was very helpful in assisting me and was super responsive at all time. Overall a great experience with Simona!

Ghiya · 22 July 2026 · Felicity J Lord

★★★★★ 5/5

Google

Gemma was great. She found a property perfect for my needs and reached out directly which is rare in the London rental market. The whole process was made easy through clear instructions and good organisation. Thanks again Gemma !

Tom · 22 July 2026 · Felicity J Lord

★★★★★ 5/5

Google

We would like to thank Laarni for her help in selling our property during a difficult time and appreciated her work in helping us achieve a successful sale.

A · 22 July 2026 · Felicity J Lord

★★★★★ 5/5

Google

I put a property for sale again with Felicity J Lord Stoke Newington and I am very happy with the work from Laarni, Sales Director, and her sales team. They have been really efficient, always easy to communicate with and therefore I can recommend Laarni and her team to sell your property in the N16 area. Many thanks Laarni!

Walber · 22 July 2026 · Felicity J Lord

★★★★★ 5/5

Google

I had a great experience with Felicity J Lord, especially Zakaria and Laarni. They were professional, responsive, and incredibly helpful throughout the whole process. They made everything feel easy and smooth, right through to completion. Thank you both so much for helping me find my dream home!

Aleksandra · 22 July 2026 · Felicity J Lord

★★★★★ 1/5

Google

Was the first to enquire on a property ( so I was told) which seemed to be an issue as the lady Charlotte I spoke to bluntly said “ well I just put it up”. She took my details and asked question about affordability and I was told I’d be contacted the next day for a viewing. As expected no one contacted so I called again and my details taken again and was told the landlord is yet to agree on viewing dates but Charlotte would call me. I left it for another few days and called again and once again my details taken by a nice man named Adi who said I would be called. The weekend past and I called again as I had a tight deadline to move, I called up and enquired on the viewings and was told by Charlotte’ “viewings took place already, we had a lot of interest and someone put a holding deposit down, the property is gone”. So I told her I had been waiting for a call back as I was told I’d be called to view the property and that I had called a number of times, she abruptly cut me off and snapped: “Well there’s nothing I can do, it’s gone now” and hung up. Such a bad experience, I understand how competitive the market is but to not follow through or give everyone a fair chance especially as the first to reach out regarding a property is disappointing.

Sadé · 22 July 2026 · Felicity J Lord

★★★★★ 1/5

Google

The best landlord's agent in London at messing up and then making you pay for their mistakes. Correspondence goes into a void, never to return, except with an excuse attached. It is just possible that this is the baseline level of incompetence of all managing agents, of course, in which case we have a genuine kakopoly going.

Roger · 22 July 2026 · Felicity J Lord

★★★★★ 5/5

Google

I used Felicity J Lord as my estate agents when selling my two-bed flat. We chose to go with them because of the personalised service offered by Lenny. We liked the fact that Lenny would be our contact the whole way through which has made the process much easier. Lenny has been fantastic at moving the process forwards and keeping us and our buyer up to date the whole time. Lenny has been great at communicating, he made me feel like his most important client which has been great. Thank you Lenny and FJL for the amazing service. Sadly we're not staying in the area, but if we were I would definitely use you again for selling!

Nicola · 22 July 2026 · Felicity J Lord

★★★★★ 5/5

Google

We had a great experience with Lenny at Felicity J Lord throughout our flat purchase. He was always diligent with communication, kept us updated at every stage, and was proactive whenever things slowed down. Lenny spent time chasing all parties, liaising between everyone involved, and keeping the process moving forward. His persistence and professionalism made a real difference, and we really appreciated his support from start to finish.

Sam · 22 July 2026 · Felicity J Lord

★★★★★ 5/5

Google

The team are great, Lenny helped keep clear communication from seller to myself and made what felt at times a stressful buying experience, feel a whole lot easier.

Joe · 22 July 2026 · Felicity J Lord

★★★★★ 5/5

Google

Lenny and the rest of the FJL team managed to rescue us from a disastrous sales experience with another estate agent, which had resulted in an aborted transaction. Despite another unfortunate setback along the way, we eventually secured the sale of our property for more than the asking price and the original offer. Lenny’s communication and advice was excellent throughout the entire process. We are very grateful.

Chris · 22 July 2026 · Felicity J Lord