Trusted Agent profile · Bristol and Somerset

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CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more

4.7

★★★★★ Excellent

7,261 reviews across 18 offices and 5 platforms

www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham

CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,261 reviews on five platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

6,440

Reviews on Google

All 18 offices

Facebook logo

4.1 / 5

66

Reviews on Facebook

All 18 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 18 offices

Trustpilot logo

385

Reviews on Trustpilot

All 18 offices

allAgents logo

320

Reviews on allAgents

All 18 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

CJ Hole's 18 offices, most reviewed first. Each has its own page.

Latest reviews from every CJ Hole office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We were buying the property through CJ ole Kingswood and Kerry was our point of contact We could not recommend them enough! We encounter lots of push backs due to poor communication with our solicitors and Kerry was up and beyond helping us chase, stay in touch with all the parties, keep track and push the purchase to the successful end! Acting both professionally and empathetic to our situation. Very happy from the serviced received!

Hanna · 19 March 2025 · CJ Hole Kingswood

Agent replied · 2 July 2025

Thank you Hanna for taking the time to rate our service, Kerry and the team appreciate the feedback.

5/5

Google

Have had a couple viewings with Dan so far and he's been excellent, showing us around and getting our opinions as well as calling up and checking how we feel about the places, if we have any questions and if we wanted a second viewing.

Lacey · 19 March 2025 · CJ Hole Brislington

5/5

Google

Positive viewing experience, also agent was very helpful

Somerset · 19 March 2025 · CJ Hole Bishopsworth

5/5

Google

Exceptional experience with CJ. We have used them now for a few years and wouldn't go anywhere else. Ethan is amazing, and tailors your next tenants to a tee! Most helpful particularly if you're managing the property yourself. Highly recommend, Ethan provides a first class service.

Dee · 18 March 2025 · CJ Hole Cheltenham

Agent replied · 10 October 2026

Thank you for taking the time to leave us a review! We really appreciate the feedback!

5/5

Google

Thank you George & Tim, You are always extremely helpful & professional whenever we have dealings with you and I would recommend you to friends & family without hesitation.

Martyn · 18 March 2025 · CJ Hole Henleaze

Agent replied · 21 March 2025

Martyn, thank you for leaving the review. We appreciate it! CJ Hole Team

5/5

Google

The team at CJHole Bishopston were unfailingly committed, friendly and helpful, each specialising in a different stage of my recent buying and selling process - all the while working together to ensure both purchase and sale were successful. Emily was wonderfully reassuring when I was deciding whether and how much to offer on the flat, as well as advising wisely on setting the right price for marketing my house. Ryan was very knowledgeable in helping me to manage the offers that then came in, with excellent results. Karly was an admirably thorough progress chaser for sale and purchase - making sure that the chain exchanged in good time. Ed was very reliable and patient in chasing up the many queries that I had to seller and buyer - seemingly trivial but important to me! Last but by no means least, Andy kept a watchful eye on everything - always ready to step in with extra support if necessary. I am very grateful indeed to the entire team for helping me to achieve a great sale, and to secure a wonderful purchase. Thank you all!

Deborah · 16 March 2025 · CJ Hole Bishopston

Agent replied · 4 April 2025

A massive thank you Deborah for the terrific review. The team are so delighted at the kind words. Thanks also for letting us be part of your journey to your new home. We are sure you will be very happy there.

5/5

Google

From the start of the buying process, to getting the keys to my flat, CJ Hole Kingswood have provided me with a very professional and helpful service. I highly recommend them. Thanks and best wishes to the team.

Harry · 16 March 2025 · CJ Hole Kingswood

Agent replied · 11 February 2025

Thanks so much for your review Harry, much appreciated!

5/5

Google

Max has been great, he was very knowledgeable and helpful in finding me a rental property at very short notice, his communication was exceptional and kept me updated at every step Max is an asset to C J Hole and its been a pleasure to have his help

John · 16 March 2025 · CJ Hole Southville

1/5

Google

Unreasonable Demands and Disrespectful Attitude Our experience with this agency has been extremely disappointing, especially after the landlord decided to sell the property. They have shown no regard for our rights as tenants and have made unreasonable demands that disrupt our daily lives. We have two young children, one attending preschool who needs to be picked up in the afternoon, and a one-year-old baby who needs a quiet environment for naps and rest. We also need to cook, eat, and prepare lunch for our child at school. The weather is cold and often rainy, and our home is filled with children’s essentials, which means ensuring a safe and stable environment is a priority. Despite this, the agency has continuously pressured us with unreasonable requests, using a demanding and dismissive tone: ✅ They repeatedly asked us to leave the house entirely during viewings, completely ignoring the fact that our baby needs to rest indoors. ✅ They inquired if the viewing times would clash with our lunch, but it was clear their real intention was to discourage us from cooking or eating during those times, showing a total lack of concern for our child’s needs. ✅ They explicitly stated that we should not “shadow” them during viewings, yet as current residents, we have every right to ensure our belongings are secure and be aware of who is entering our home. ✅ They even complained that our family being home made viewings difficult, as if our presence in our own rented home was an inconvenience to them. The landlord may have the right to sell the property, but as tenants, we also have rights. This agency has clearly taken the landlord’s side and failed to respect our legal right to live in the home without unnecessary interference. Their communication style is not polite requests but constant pressure and commands, making the experience highly unpleasant. ⚠ If you are considering renting through this agency, think twice! They do not respect tenants, and if your landlord decides to sell, you may find yourself in a very stressful situation.

XIAOLIN · 15 March 2025 · CJ Hole Cheltenham

5/5

Google

I would not hesitate to recommend CJ Hole Hucclecote to potential sellers. Remarkably, within days of my approaching them they had secured a buyer. Throughout the process they have liaised between the solicitors and kept me fully informed

Penny · 15 March 2025 · CJ Hole Hucclecote

5/5

Google

We recently purchased our first home with the help of Tim Pepper from CJ Hole, and the experience was outstanding. From the very beginning, he was professional, patient, and extremely knowledgeable about the market. He helped us find the perfect home within our budget, making the process smooth and stress-free. A special thanks to Lorraine, our sales progressor, who kept us well-informed, responded promptly, and ensured we were updated at every stage. We truly appreciate their support and highly recommend their services!

Bhawna · 15 March 2025 · CJ Hole Henleaze

Agent replied · 15 March 2025

Hi Bhawna, what a fantastic review! We appreciate you taking the time to leave it. It sounds like you've had a great service and we're happy to hear you will highly recommend us to others - thank you. CJ Hole Team

5/5

Google

Max was fantastic in helping us find a rental in Bristol. He was professional, responsive, and worked quickly to meet our needs. Despite our specific requirements, he found us a great place, and we couldn’t be happier. Highly recommend his services!

Hanna · 15 March 2025 · CJ Hole Southville

5/5

Google

Thanks to Max we were able to find our home almost immediately. Highly recommend!

Χριστίνα · 15 March 2025 · CJ Hole Southville

5/5

Google

George @ C J Hole sold my Dad's house in Henleaze. As one should expect not everything went to plan with a 19th century house, with complex title, which had been lived in by the same people for 34 years. It was therefore great to work with an experienced, responsive, agent who navigated the sale to completion. I am a Chartered Surveyor and meet estate agents everyday, if I was selling in Henleaze I would definitely recommend using George and C J Hole.

Arvon · 15 March 2025 · CJ Hole Westbury On Trym

Agent replied · 16 March 2025

Arvon, thank you for leaving such a great review, we really appreciate it. We're glad to hear you will definitely recommend us to others - we appreciate that. CJ Hole Team

5/5

Trustpilot

Good service answering any questions I…

Good service answering any questions I asked and really easy to understand thanks max wotton

Michael · 14 March 2025 · CJ Hole Southville

1/5

Trustpilot

Terrible service

Viewed a property and put a deposit down. The previous tenants had left old furniture and junk in the front/back garden. The wooden floor was broken. One of the bedroom windows doesnt shut. There was a broken tile on the bathroom floor. The gate and fence were broken. We were told that we had a parking space and part use of a garage for storage... Its now 6 weeks later and we have been in the flat for 13 days. None of the above has been fixed and rubbish is still sat in the garden. Since we have moved in, we have discovered that the dishwasher does not work. We only found out this week where our parking space and garage is, although we are yet to be given a key to use it! This can only be described as an utterly dreadful experience. Constantly chasing CJ Hole and we just feel like we are being fobbed off.

Regnet · 14 March 2025 · CJ Hole Southville

5/5

Trustpilot

Excellent Service, Found the Perfect Rental!

Max was fantastic in helping us find a rental in Bristol. He was professional, responsive, and worked quickly to meet our needs. Despite our specific requirements, he found us a great place, and we couldn’t be happier. Highly recommend his services!

Ray · 14 March 2025 · CJ Hole Southville

1/5

Google

The property we rented had Lead water pipes, leaking conservatory, rotten floor joists.

Jonathan · 14 March 2025 · CJ Hole Bishopston

Agent replied · 15 March 2025

Dear Jonathan, we are really disappointed to read that you are not satisfied with your experience with Cj Hole, we welcome feedback good or bad. Unfortunately we cannot find details of you on our system, please can you contact us directly so we can look into this - jeni.ponting@cjhole.co.uk we look forward to hearing from you.

5/5

Google

Very helpful good communication between agent and buyer. Lovely Lorraine worked so hard to get completion.

Emma · 14 March 2025 · CJ Hole Henleaze

Agent replied · 15 March 2025

Emma, what a journey! But we got there and we're all so happy for you. Enjoy your new home. CJ Hole Team

5/5

Google

I was really impressed with CJ Hole Westbury On Trym Team who I bought through. They were always prompt with returning my calls and emails .. so helpful and friendly. I’d like to say an extra Thank you to Lorraine - who went above and beyond with Kindness & even helping me “tackle” solicitors ..FANTASTIC!! ☺️

Nicola · 14 March 2025 · CJ Hole Westbury On Trym

Agent replied · 14 March 2025

Hi Nicola, we very much appreciate the review - thank you. We hear you're doing great things with the house! We hope you have many happy years in your new home. CJ Hole Team

1/5

Trustpilot

Appalling service

Appalling service. Canceled our viewings on the same day despite knowing we’d traveled hours to get there. On another occasion, they us we were the first viewings and then held viewings the previous weekend and the house went. Rarely pick up or return calls. The worst estate agent in Bristol from our experience.

Atti · 13 March 2025 · CJ Hole Bishopsworth

1/5

Trustpilot

Appalling service

Appalling service. Canceled our viewings on the same day despite knowing we’d traveled hours to get there. On another occasion, they us we were the first viewings and then held viewings the previous weekend and the house went. Rarely pick up or return calls. The worst estate agent in Bristol from our experience.

Imogen · 13 March 2025 · CJ Hole Bishopsworth

4/5

Google

CJ Hole were really professional, knew the market well, got me a buyer quickly and were very helpful and proactive during the sales process

T · 13 March 2025 · CJ Hole Cirencester

5/5

Google

I’m very impressed with the property management services and renewal services I got from CJhole team. Carys and Marisha are exceptional professionals in handling complaints and negotiation with utmost respect. I’m happy to continue working with them. Kudos on a great team 👍🏾

Felix · 13 March 2025 · CJ Hole Kingswood

Agent replied · 14 March 2025

Thank you Felix for the Five Stars! Carys & Marisha really appreciate you taking the time to rate our service.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.

British Property Awards winners in one year, the group and its branches: 2018.

British Property Awards by year, 2018

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about CJ Hole

Which CJ Hole office has the most reviews?

Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 900.

Where are the CJ Hole offices?

The 18 CJ Hole offices, by town:

  • Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
  • Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
  • Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
  • Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
  • Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
  • Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
  • Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
  • Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
  • Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
  • Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
  • Henleaze: 108 Henleaze Road, BS9 4JZ
  • Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
  • Kingswood: 8 Regent Street, Kingswood, BS15 8JS
  • Redfield: 163 Church Rd, Redfield, BS5 9LA
  • Southville: 268 North Street, Southville, Bristol, BS3 1JA
  • Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
  • Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
  • Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?

23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."

What do buyers say about CJ Hole?

14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."

What do landlords say about CJ Hole?

9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."

Has CJ Hole won any awards?

Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.

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