Trusted Agent profile · Bristol and Somerset

Verified

CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more

4.7

★★★★★ Excellent

7,261 reviews across 18 offices and 5 platforms

www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham

CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,261 reviews on five platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

6,440

Reviews on Google

All 18 offices

Facebook logo

4.1 / 5

66

Reviews on Facebook

All 18 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 18 offices

Trustpilot logo

385

Reviews on Trustpilot

All 18 offices

allAgents logo

320

Reviews on allAgents

All 18 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

CJ Hole's 18 offices, most reviewed first. Each has its own page.

Latest reviews from every CJ Hole office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Been so helpful.. Big time.

Stephnnie · 25 March 2025 · CJ Hole Kingswood

Agent replied · 26 March 2025

Jess really appreciates the Five Stars Stephnnie, thank you for taking the time to write a review!

5/5

Google

Jess Cooper is brilliant! Very helpful and polite, Jess recently helped us with our new rental. My partner Francis and I are very grateful for all her help.

Natalee · 25 March 2025 · CJ Hole Kingswood

Agent replied · 26 March 2025

Thank you Natalee for taking the time to write Jess a Five Star Review, we really appreciate the feedback!

5/5

Trustpilot

Great experience, helpful and friendly.

Louis was lovely, very helpful and down to earth, had a few viewings with him and was great each time!

Abbie · 24 March 2025 · CJ Hole Southville

1/5

Trustpilot

Criminally incompetent! AVOID!

If I could give zero stars, I would. AVOID AT ALL COST. CJ Hole is criminally incompetent and cost us thousands in legal fees. Their reputation precedes them! My partner and I rented a property from CJ Hole and our experience was horrific. We viewed the flat while works were still ongoing, promised that issues would be fixed. We entered the tenancy for £1250 PCM to find that the flat was still in a complete state of disrepair. CJ Hole made a pathetic effort to remedy the countless issues with the property and rebutted all of our claims. For 4-5 winter months (Nov-Mar), we were without heating, resulting in significant mould and damp. Our bed frame, mattress, and loads of priceless personal positions were completely ruined by this. The extractor hood above the cooker was poorly fitted and hit my partner on the head when it detached from the wall. Several other issues... CJ Hole was continually slow to reply and on occasion, outright refused our urgent requests to have things fixed. Our property manager Marisha should be struck off for her lack of duty and care. 4-5 months of living in abhorrent conditions, personal positions destroyed - an absolute shambles that ended up in a legal dispute. Utterly disgusting.

Alex · 24 March 2025 · CJ Hole Downend

1/5

allAgents

"Criminally incompetent!..."

If I could give zero stars, I would. AVOID AT ALL COST. CJ Hole is criminally incompetent and cost us thousands in legal fees. Their reputation precedes them! My partner and I rented a property from CJ Hole and our experience was horrific. We viewed the flat works were still ongoing, promised that issues would be fixed. We entered the tenancy £1250 PCM to find that the flat was still in a complete state of disrepair. CJ Hole made a pathetic effort to remedy the countless issues with the property and rebutted all of our claims. For 45 winter months (NovMar), we were without heating, resulting in significant mould and damp. Our bed frame, mattress, and loads of priceless personal positions were completely ruined by this. The extractor hood above the cooker was poorly fitted and hit my partner on the head when it detached from the wall. Several other issues... CJ Hole was continually slow to reply and on occasion, outright refused our urgent requests to have things fixed. Our property manager Marisha should be struck off her lack of duty and care. 45 months of living in abhorrent conditions, personal positions destroyed - an absolute shambles that ended up in a legal dispute. Utterly disgusting.

- · 24 March 2025 · CJ Hole Kingswood

5/5

Google

I can’t say highly enough of this branch of CJ Hole . They went above and beyond what we expected. They are patient. And very accommodating. I’ve never had any issues or problems with them. Nothing is too much for them to do for you. If you ask them a favour. Look no further !! These are the agents for you !!

Simon · 23 March 2025 · CJ Hole Westbury On Trym

Agent replied · 25 March 2025

Hi Simon, this is a fantastic review! Thank you so much for taking the time to leave it. CJ Hole Team

4/5

Google

Good experience of house purchase. We appreciated the regular communication with Lorraine. Thank you!

Sandra · 22 March 2025 · CJ Hole Henleaze

Agent replied · 22 March 2025

Hi Sandra, thank you for leaving the review. CJ Hole Team

5/5

Google

I would recommend Freya, she has been highly efficient and quick with the tenancy process. CJ hole overall has been an easy journey to housing. Especially as a student the referencing process was hassle free.

Reuben · 22 March 2025 · CJ Hole Kingswood

Agent replied · 8 May 2025

Thanks for the Five Stars Reuben! We are thrilled to hear about your positive experience with us and Freya will be delighted with your kind words.

1/5

Google

Our experience with C.J Hole as tenants in a property for sale has been terrible. The team is extremely disorganised and have on multiple occasions not notificatified or confirmed viewings with us as tenants and appeared unannounced. They have also not arrived for a viewing leaving us to show prospective buyers around the property after they waited outside for 20 minutes with no information from CJ Hole. We also received a letter from a perspective buyer asking for us to pass on his number to CJ Hole as they never responded to his phone calls to view the property. They seem to be extremely inadequate at their jobs and customer service.

Maria · 22 March 2025 · CJ Hole Southville

5/5

Google

Viewed a property with Lindsay Harris and had a very pleasant experience. Very timely, with useful information on the house and surrounding area.

Hannah · 21 March 2025 · CJ Hole Kingswood

Agent replied · 8 May 2025

Thank Hannah for the Five Stars! Lindsay really appreciates the kind words.

5/5

Google

Freya has been fantastic! Really helpful and efficient - excellent service, thank you!

Jo · 21 March 2025 · CJ Hole Kingswood

Agent replied · 8 May 2025

Thank you so much for your Five Star Review Jo, Helpful, Efficient and Excellent Service are all words we love to read! Your comments have been shared with Freya and she is delighted to have been of service.

5/5

Google

Daniel recently showed me around two properties. He was very friendly and knowledgeable. Felt very at ease and it was nice to have a conversation with him without feeling he was too ‘salesy’.

Jacob · 21 March 2025 · CJ Hole Bishopsworth

5/5

Trustpilot

Louis was extremely good and thorough

Amit · 20 March 2025 · CJ Hole Southville

5/5

Trustpilot

Knowledgeable with no pushy sales - how an agent should be!

Not been property hunting for a couple of years so it was refreshing to meet an agent who can actually discuss the property, answer questions and without the pushy sales/hype. Thank you Louis! Hopefully be back to view others if not purchase! :)

Ash · 20 March 2025 · CJ Hole Southville

4/5

Google

Rating only, no written review.

Hetchmeister · 20 March 2025 · CJ Hole Bradley Stoke

5/5

Google

Staff member Abigail Kirby has been fantastic throughout a highly stressful time. This staff member truly cares about her customers and without fail, managed to update us on progress regarding a tenancy renewal. We really appreciate the care, cooperation and the thoughtfulness from this staff member.

Daisy · 20 March 2025 · CJ Hole Bradley Stoke

Agent replied · 20 March 2026

Thank you for the staff feedback, Daisy. It is really appreciated.

1/5

Google

Hi, CJ Hole is a great team, however Williams Barry, the mortgage advisor, isn't to my satisfaction. Inadequate assistance was provided, and the mortgage application was turned rejected for incorrect information. Despite the fact that I am qualified for a mortgage with competitive offers, he totally neglected it. Sorry, but this is not advised. I'm going to research alternative letting agents and mortgage advisors and other letting agents now.

Bradley · 20 March 2025 · CJ Hole Bradley Stoke

Agent replied · 27 July 2024

We are sorry that you were not satisfied with the result of your mortgage application. If you can provide us with more details (your name and the reason you feel they neglected your application) we will pass this onto the Mortgage Advisor/the company concerned. Many thanks, CJ Hole.

5/5

Google

I recently sold my house with CJ Hole Kingswood, and I cannot recommend them highly enough. From start to finish, they were professional, efficient, and proactive. The initial valuation was thorough, with a clear explanation of market trends and realistic expectations. Throughout the process, I was kept well-informed with regular updates, which helped manage my expectations and reduced stress. I had previously used CJ Hole’s lettings service and was already familiar with their high standards, but this was my first experience with their sales team. I was just as impressed. They handled all viewings seamlessly, notifying me in advance and managing them independently, which was incredibly convenient. Their marketing efforts were extensive, ensuring my property had great exposure. The sale itself was handled extremely well, but a special mention must go to Kerry Ray, who managed the sales progression. Kerry was an unexpected bonus who made the entire process wonderful. She went above and beyond to keep everything on track, liaising with my solicitors, the buyer’s solicitors, and even the solicitors further down the chain when complications arose. The sale was delayed due to issues with my buyer’s buyer, who was selling a flat (which involved extra legal red tape). Without Kerry’s persistence, regular communication, and problem-solving, I might have pulled out of the sale altogether. She provided weekly phone updates, regular emails, and constant reassurance, answering every question promptly and thoroughly. I have always been impressed with CJ Hole’s professionalism, industry knowledge, and dedication, and this experience confirmed that their sales service is just as strong as their lettings. The service I received was well worth the commission, and I would not hesitate to recommend them to both buyers and sellers. Beyond their exceptional property services, CJ Hole has also been involved in delivering aid to Ukraine since the start of the war, which is a true testament to their company ethos. Their commitment to both their clients and wider humanitarian efforts is truly commendable.

Chris · 20 March 2025 · CJ Hole Kingswood

Agent replied · 8 May 2025

Thank you for the Five Stars Chris, Kerry and the team really appreciate the feedback, we got there in the end. Feedback like this encourages the team to continue to deliver and excellent service!

5/5

Google

A big thank you to Freya from CJ Hole Kingswood office! She took me on a property viewing and provided a detailed introduction, which was incredibly helpful for someone like me who just arrived in Bristol. Her professionalism and patience made the whole experience smooth and informative. Highly recommend her and the team! 👍 …

Estrella · 20 March 2025 · CJ Hole Kingswood

Agent replied · 26 March 2025

Thank you for the Five Stars Estrella! Freya & the team really appreciate the feedback!

5/5

Trustpilot

I recently sold my house with CJ Hole…

I recently sold my house with CJ Hole Kingswood, and I cannot recommend them highly enough. From start to finish, they were professional, efficient, and proactive. The initial valuation was thorough, with a clear explanation of market trends and realistic expectations. Throughout the process, I was kept well-informed with regular updates, which helped manage my expectations and reduced stress. I had previously used CJ Hole’s lettings service and was already familiar with their high standards, but this was my first experience with their sales team. I was just as impressed. They handled all viewings seamlessly, notifying me in advance and managing them independently, which was incredibly convenient. Their marketing efforts were extensive, ensuring my property had great exposure. The sale itself was handled extremely well, but a special mention must go to Kerry Ray, who managed the sales progression. Kerry was an unexpected bonus who made the entire process wonderful. She went above and beyond to keep everything on track, liaising with my solicitors, the buyer’s solicitors, and even the solicitors further down the chain when complications arose. The sale was delayed due to issues with my buyer’s buyer, who was selling a flat (which involved extra legal red tape). Without Kerry’s persistence, regular communication, and problem-solving, I might have pulled out of the sale altogether. She provided weekly phone updates, regular emails, and constant reassurance, answering every question promptly and thoroughly. I have always been impressed with CJ Hole’s professionalism, industry knowledge, and dedication, and this experience confirmed that their sales service is just as strong as their lettings. The service I received was well worth the commission, and I would not hesitate to recommend them to both buyers and sellers. Beyond their exceptional property services, CJ Hole has also been involved in delivering aid to Ukraine since the start of the war, which is a true testament to their company ethos. Their commitment to both their clients and wider humanitarian efforts is truly commendable.

Christine · 19 March 2025 · CJ Hole Kingswood

4.7/5

The Trusted Agent
Seller

Excellent sales team from start to finish

I recently sold my house with CJ Hole Kingswood, and I cannot recommend them highly enough. From start to finish, they were professional, efficient, and proactive. The initial valuation was thorough, with a clear explanation of market trends and realistic expectations. Throughout the process, I was kept well-informed with regular updates, which helped manage my expectations and reduced stress. I had previously used CJ Hole’s lettings service and was already familiar with their high standards, but this was my first experience with their sales team. I was just as impressed. They handled all viewings seamlessly, notifying me in advance and managing them independently, which was incredibly convenient. Their marketing efforts were extensive, ensuring my property had great exposure. The sale itself was handled extremely well, but a special mention must go to Kerry Ray, who managed the sales progression. Kerry was an unexpected bonus who made the entire process wonderful. She went above and beyond to keep everything on track, liaising with my solicitors, the buyer’s solicitors, and even the solicitors further down the chain when complications arose. The sale was delayed due to issues with my buyer’s buyer, who was selling a flat (which involved extra legal red tape). Without Kerry’s persistence, regular communication, and problem-solving, I might have pulled out of the sale altogether. She provided weekly phone updates, regular emails, and constant reassurance, answering every question promptly and thoroughly. I have always been impressed with CJ Hole’s professionalism, industry knowledge, and dedication, and this experience confirmed that their sales service is just as strong as their lettings. The service I received was well worth the commission, and I would not hesitate to recommend them to both buyers and sellers. Beyond their exceptional property services, CJ Hole has also been involved in delivering aid to Ukraine since the start of the war, which is a true testament to their company ethos. Their commitment to both their clients and wider humanitarian efforts is truly commendable.

Christine · 19 March 2025 · CJ Hole Kingswood

5/5

Facebook

I recently sold my house with CJ Hole Kingswood, and I cannot recommend them highly enough. From start to finish, they were professional, efficient, and proactive. The initial valuation was thorough, with a clear explanation of market trends and realistic expectations. Throughout the process, I was kept well-informed with regular updates, which helped manage my expectations and reduced stress. I had previously used CJ Hole’s lettings service and was already familiar with their high standards, but this was my first experience with their sales team. I was just as impressed. They handled all viewings seamlessly, notifying me in advance and managing them independently, which was incredibly convenient. Their marketing efforts were extensive, ensuring my property had great exposure. The sale itself was handled extremely well, but a special mention must go to Kerry Ray, who managed the sales progression. Kerry was an unexpected bonus who made the entire process wonderful. She went above and beyond to keep everything on track, liaising with my solicitors, the buyer’s solicitors, and even the solicitors further down the chain when complications arose. The sale was delayed due to issues with my buyer’s buyer, who was selling a flat (which involved extra legal red tape). Without Kerry’s persistence, regular communication, and problem-solving, I might have pulled out of the sale altogether. She provided weekly phone updates, regular emails, and constant reassurance, answering every question promptly and thoroughly. I have always been impressed with CJ Hole’s professionalism, industry knowledge, and dedication, and this experience confirmed that their sales service is just as strong as their lettings. The service I received was well worth the commission, and I would not hesitate to recommend them to both buyers and sellers. Beyond their exceptional property services, CJ Hole has also been involved in delivering aid to Ukraine since the start of the war, which is a true testament to their company ethos. Their commitment to both their clients and wider humanitarian efforts is truly commendable.

Crizzy · 19 March 2025 · CJ Hole Kingswood

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.

British Property Awards winners in one year, the group and its branches: 2018.

British Property Awards by year, 2018

Source: The British Property Awards winners lists, as published, linked by year.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about CJ Hole

Which CJ Hole office has the most reviews?

Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 900.

Where are the CJ Hole offices?

The 18 CJ Hole offices, by town:

  • Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
  • Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
  • Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
  • Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
  • Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
  • Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
  • Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
  • Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
  • Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
  • Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
  • Henleaze: 108 Henleaze Road, BS9 4JZ
  • Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
  • Kingswood: 8 Regent Street, Kingswood, BS15 8JS
  • Redfield: 163 Church Rd, Redfield, BS5 9LA
  • Southville: 268 North Street, Southville, Bristol, BS3 1JA
  • Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
  • Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
  • Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?

23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."

What do buyers say about CJ Hole?

14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."

What do landlords say about CJ Hole?

9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."

Has CJ Hole won any awards?

Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent