5/5
From the photographing
From the photographing through the viewings and communication through the sale the service provided to us was fantastic, we couldnt be more pleased, thanks to all the lovely staff at downend.

Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,170 reviews across 18 offices and 6 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Bradley Stoke, Hucclecote, Brislington, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,170 reviews on six platforms, rated 4.7 out of 5 overall.
6,329
Reviews on Google
All 18 offices
87
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
49
Reviews on View Agents
All 18 offices
384
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
From the photographing
From the photographing through the viewings and communication through the sale the service provided to us was fantastic, we couldnt be more pleased, thanks to all the lovely staff at downend.
5/5
By far the best estate agents I have ever had the pleasure of dealing with. Right from the start, Sean, Joe, Amy & the team were professional, friendly, prompt, honest and sympathetic to our situation. I cannot thank them enough for everything they have done and if anyone is ever looking to either buy or sell in the Bristol area, look no further!!!
5/5
I have recently purchased a
I have recently purchased a house through CJ Hole Downend and I have been thoroughly impressed with the personable service from end to end. I was shown through the house a number of times by Sophie and Eva who were both knowledgeable about the property and the area, enthusiastic and honest in outlining both the benefits and also the downsides of the property. They were extremely accommodating to my many questions and to my family members, friends and tradesman that I brought through the house prior to completion. Andy managed the sale of the property and he was brilliant. He was genuinely excited for me, supportive of my nerves and very tolerant with my many phone calls. He never rushed me off the phone and was always available for ‘just one more question'. My house completed in 6 weeks which is amazing! CJ Hole have a brilliant service managed by Diane who calls and chases up every aspect of the sale to ensure it moves at maximum speed. I cannot recommend this team enough, they really do present a perfect bench mark of exactly what excellent customer service is.
5/5
Very helpful and kept us
Very helpful and kept us fully informed as matters progressed. Very difficult to see how the service we received could be improved
5/5
Overall I would recommend CJ
Overall I would recommend CJ Hole. They were very professional and always helpful. David in particular was invaluable during intense moments when trying to create an opportunity, he had a calming and controlled manner that removed a lot of stress. Andy also was always on top of things and willing to discuss options regarding sale and potential onward purchases. My only criticism was that they were not particularly proactive with chasing the purchase through and managing the chain, this was mainly done by the estate agent above us in the chain. Having said that the other estate agent had multiple properties in the chain and therefore it was a higher priority to them and CJ Hole were always in contact keeping up to date with the progress. They were also very accommodating in that they were very happy to work around our family, limitig viewing times to fit around us. As I stated above I would not hesitate in recommending them.
5/5
I used CJ Hole to purchase my property and to manage a tenancy for the past 18 months. Their sales and lettings teams have been a pleasure to deal with; they reply promptly and are always on hand to answer any queries. CJ Hole made both the purchase and letting out of my property a very smooth process and I could not recommend them highly enough.
5/5
I have let 2 properties through CJ Hole and they have been extremely helpful at every stage. The lettings team are always there to advice, I had not let a property before and they explained the process clearly and answered any questions I had promptly. I have viewed properties with other agents who were less than helpful so was very pleased to find a second property with the help of CJ Hole. I would have no hesitation in recommending them to others.
5/5
I have used CJ hole for a few times and aways get a great lead service! Would like to give a special thanks to Dagmara Zielinska for her attentive support and advice given to us each time I have searched. Thanks J weithers
5/5
I was very impressed from the moment James came to the house for the valuation and was very enthusiastic and professional and CJ Hole immediately became my first choice of Estate Agents. Jacob was put in charge of my sale and and was friendly and confident that my house would sell quickly.....Jacob pulled out all the stops and I could not quite believe it when the house sold in 24 hours with a number of offers being placed on the property and I was delighted. The rest of the sales process went as smoothly as it possibly could and when there was a slight delay with my solicitor, Jacob instantly stepped in to help and resolved the issue. He kept me informed of every step and I believe without him the sale would not have been so smooth and stress free. Thank you all to CJ Hole and especially Jacob....you were fantastic. I would throughly recommend anyone to use this estate agents. Ali Tyers
5/5
I instructed CJ Hole to sell my property, after feeling very let down by other Estate agents. From start to finish they were exceptional, nothing was too much trouble for them, they conducted all the show rounds and secured a sale on my property very quickly. Everyone in the Worcester branch were very efficient, knowledgeable, professional and sincere! Thank you for making a very stressful move run so smoothly!
5/5
Fantastic service. We were visiting property for a valuation and agreed a figure. Lovely photos taken too. They arranged a number of viewing immediately and we had two offers of the asking price within 24 hours. James and the team are very enthusiastic and professional. From our dealing so far we have no regrets in choosing C J Hole Estate Agents. Thanks guys.
We would like to thank you for choosing C J Hole and reviewing with such positive comments
5/5
We went with CJ Hole on the
We went with CJ Hole on the basis that Andy came across as someone who cared about being in the industry and wanted to do the right thing for his clients. Whenever there was options on the table, either offers to review or feedback to consider, Andy would give the time to walk through all options to make sure we were best informed to make the right decision for ourselves. We were never forced or pushed into a decision either. Even when the sale was handed over to the sales progressor, Andy kept a keen interest to make sure things were working for us as a client through the sales lifecycle. We've recommended CJ Hole to a number of people including both my parents and sister who have both sold houses via CJ Hole (different Bristol branches) since we completed. Cheers Andy - great working with you.
5/5
Agent was accommodating with
Agent was accommodating with short-notice viewings and was very helpful and swift with progressing offer-accepted to completion. Also helpful with after-sale support i.e. facilitating correspondence with the seller after completion (for comments/queries).
5/5
Excellent customer service.
Excellent customer service. Attention to detail. Knowledge of property. Answered all our questions. Very professional and helpful. Would highly recommend Eva.
5/5
I found the team to be
I found the team to be attentive, efficient and readily available for any queries and questions I had. From the first phonecall requesting a valuation to the day of completion, someone was on hand at the end of the phone and all appeared expertly managed by Andy.
5/5
The service I received was
The service I received was excellent, Andy is knowledgeable in his expertise and helped me with my decision making with his ability to guide me where I have no experience. Both Andy and David always communicated effectively and followed up where they had promised.
5/5
Great staff, always a pleasure to deal with. Highly recommend.
5/5
Really friendly and helpful team - quick responses and go out of their way to try to accommodate requests. Frankie, Emma and Dagmara were all individually fab!
5/5
Professional and always ready to help. Brilliant!
5/5
We had something of a traumatic purchase because our vendors ran into a number of difficulties. Joe at Bishopstone was really good at communicating and oiling the wheels to bring about a successful conclusion to the sale.
5/5
Had a fab experiance with C.J hole. Very helpful to first time renters. And efficent too! Would highly recomend Emma. For her efficency and professionalisum. She kept us informed with any changes and any probelms we had. Also she had a bubbly personality on the phone.
5/5
Excellent service. Having not
Excellent service. Having not moved house for many years, we needed a lot of advice. Andy was really knowledgeable, which helped us to make an informed decision about our buying and selling process. David, Eva and Dianne were equally friendly and professional and thanks to the whole team, we sold at a good price and completed in 9 weeks.
5/5
I can highly recommend CJ Hole Bishopston thanks to the excellent customer service I received. Charlotte and Eerena in particular were always happy to answer any queries I had and this is a great reassurance
5/5
Very pleased with service. Went in for fee free mortgage advice as advertised on their board outside and was given all the information required. After a 30 minute phone call following my discussion with the staff at CJ Hole, I had a mortgage offer that I was happy with that also reduced my monthly payment. Couldn't be happier. Would definately recommend and use again in the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southville has the most, with 1,559 reviews rated 4.6 out of 5, followed by Bishopston with 901.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards: CJ Hole, Kingswood won Platinum; CJ Hole, Clifton won Gold; CJ Hole, Bishopston won Gold; CJ Hole, Bristol won Gold; CJ Hole, Henleaze won Gold; CJ Hole, Bristol won Trusted Agent; CJ Hole, Hucclecote won Trusted Agent.