4/5
Good service and very prompt replies.

Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,171 reviews across 18 offices and 6 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Bradley Stoke, Hucclecote, Brislington, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Cirencester, Bishopsworth, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,171 reviews on six platforms, rated 4.7 out of 5 overall.
6,329
Reviews on Google
All 18 offices
87
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
49
Reviews on View Agents
All 18 offices
385
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
4/5
Good service and very prompt replies.
5/5
Big thank you to all at CJ
Big thank you to all at CJ Hole downend. Special thanks to Sophie for all her hard work find and securing our new home. The hole team gave us a very professional service from start to finish Mark & lisa
5/5
House buying can be a real
House buying can be a real mess at times, so many people involved, so many things to go wrong. But the team at CJ Hole were the much needed glue to hold all of this together. Always on hand, we were really impressed with the service they provided in both our sale and purchase. CJ Hole seem to have the market wrapped up in the BS9/BS10 area, and there is a good reason for this!
5/5
Andy has been truly amazing
Andy has been truly amazing during the process of my house move, even taking on the task of chasing the Solicitors and Vendor when I wasn't getting answers, he made everything run smoothly and was always on the other end of the phone if needed and confirming everything with me so I knew paperwork was being completed. Eva showed me around the house initially and dealt with my offer and buying of the house and was lovely when doing this. I would highly recommend CJ Hole in Downend and would definitely use them if I ever sell and buy again.
5/5
Both my wife and I found the
Both my wife and I found the staff at CJ Hole very easy to communicate with and they simplified our house move so that whatever we wanted was never too much trouble. They accomodated our wishes for multiple viewings and despite having a probate matter to clear with the Vendor, everythign went really very smoothly in a professional approach. Particular thanks to Jackie, Clair and Jenni ... and Alex for the initial viewing ... well done to you all.
1/5
Horrendously expensive fees and complete lack of organisation and communication.
5/5
I was very pleased with the
I was very pleased with the professional and confident approach from the team at CJ Hole Downend branch. Though it took a few months to complete, I was kept fully aware of the situation with the chain involved.
1/5
Without Prejudice CJ Hole
Without Prejudice CJ Hole Downend Lets (landlord's review) UNRELIABLE INEXPERIENCED CREATIVE WITH THE TRUTH I felt that I had to manage the agents managing the property. This was my first year renting out my flat and I did not have peace of mind. why? -failure to inform the council of outgoing and incoming tenants regarding council tax, nor inform them of an accurate period of unoccupancy. INSTEAD I HAD TO SORT IT OUT - failure to set up a check in inventory which I only found at the end of the tenancy. Instead, I was lied to, saying that I had had a telephone conversation with them and chose not to have one. SAY WHAT! No written proof, of course. -failure to understand basic contract law. Telling me that I had to give 6 months notice within a 6 month assured shorthold fixed term contract. ARE YOU GUYS FOR REAL! I then go into their offices and explain to CJ Hole the difference between a fixed term and a periodic and the notice period required for landlords. (ps. please do not respond by saying "you were only trying to do your best".)
From our system we can see that we wrote to all the utility providers including council tax in line with the tenancy start and end dates. You were offered an inventory update during a telephone conversation, i agree that this should've been communicated to you in an email. We have learnt from this situation and have adjusted our procedures accordingly. The second tenancy that we did for this property was for a tenant who paid you 6 months upfront, therefore meaning that legally we were required to give them 6 months notice. During the 14 months that we were managing your property it was tenanted for 13 months and the rent was never late or unpaid during this time.
5/5
We cannot speak highly enough
We cannot speak highly enough of the whole team at CJHole. They provide exceptional levels of service and communication and nothing is too much trouble. George and his team inspired confidence from our first meeting and throughout the sales process, with daily progression and communication, constantly on hand to smooth the way and ensure the deal went through. We felt the team were really working for us at every stage. Excellent work!
5/5
I bought a house through the Southville branch recently. It wasn't an easy process due to the (bank-appointed) solicitors involved being somewhat less than perfect. However, CJ Hole's assigned Sale Progressor, Ollie, was incredibly helpful, proactive and reassuring. The sale went through roughly on time - which I regard as a minor miracle - and I have Ollie and the rest of the office staff to thank for that. When I eventually come to sell this house I'll be using CJ Hole.
5/5
First rate service. This team
First rate service. This team worked their socks off to sell our house. Communication was exceptional - clear, detailed, and regular. We have dealt with several other estate agents recently and this team was head and shoulders above the rest. Once we had accepted an offer they worked quickly and efficiently to push the sale through as rapidly as possible. Whenever I rang it didn't matter who picked up the phone they all knew me and the details of the sale, and this made life a lot easier not having to explain everything all the time. We have no hesitation in recommending this team. Don't waste your time with other less experienced and less efficient agents, engage George and his excellent team.
5/5
Our experience with CJ Hole
Our experience with CJ Hole has been nothing short of fantastic. George and Ben have been professional, patient and hugely helpful whenever we have spoken to them on the phone or in person and Kim has been really impressive in driving our sale through to a successful conclusion. We can't speak highly enough of the team and would like to thank them for all their hard work and help. They are head and shoulders above the competition.
5/5
Amazing service all the way
Amazing service all the way through from viewings, purchase and completion. Particularly good service considering the vendor was based in France. Kim was great with the paperwork and helped to proceed a speedy sale. George is one of the best estate agents in the business with his knowledge of values and properties plus the added bonus of him being devilishly handsome.
5/5
We are just in the process of renting with CJ Hole and the whole team have absolutely fab! Dagmara Zielinska initially showed us round the flat and made everything so smooth and easy :) The girls in the office both Emma and Melissa have also been amazing. High recommendations from us! A big thank you from me and Rob!
5/5
Milli and the team have been brilliantly helpful, in securing us the perfect rental property. Milli was able to give me all the information about the property and has been really helpful in making arrangements with the furniture, white goods, moving in dates etc. Everything has happened so quickly and efficiently with what feels like minimal effort. I am glad to say, on this occasion I have no resentment about paying the agency fees (as sometimes I do) as they service has been provided with gold stars!
5/5
After recently passing my Residential Letting and Property Management and Sale of Residential Property qualifications, I had a good idea of the procedures and service that should be provided. I am glad to say that the team went above and beyond and it was the best experience I have had at letting so far. Frankie Bath who I dealt with personally was so professional and had incredible interpersonal skills. Frankie really made the whole experience enjoyable, made sure that we understood and were happy with every part of the contract. The service which I received from Frankie was exceptional in every way, reducing levels of stress by keeping us well informed at all stages of the process. Having letting property before I know this is not always the case and I cannot recommend her highly enough. The team were always really helpful in answering questions and responded in an excellent time with updates and information.
5/5
I could have not wish for a
I could have not wish for a better agent than Cj Hole and Dianne. I have never had to chase for anything, she kept me informed, she was extremely helpful, pleasant and supportive. The whole property purchasing process that could be really stressful, was made simple and bearable. I also would like to mention Charlotte, from Kingswood branch - she was just the nicest person ever! CJ Hole is a very lucky agent to have both of those ladies working for them:) Many thanks again! Marta
5/5
A massive thank you to James Wilson & his fab team for all your hard work on our Sale. What a wonderful way to do business - tell the truth, regular updates, great communication & really nice people too We would thoroughly recommend James & his fab team to anyone selling their property !
5/5
Estate agents often have a
Estate agents often have a bad reputation but my experience with CJ Hole was fantastic. The house was sold within one day by George for a price I was really happy with but the real star for me was Kim. She kept the chain moving along despite some major difficulties from my vendors side. Without her tenacity and effort the completion date would have just kept moving further away. When you have experienced other estate agents it makes you realise how good these guys are. Highly recommended.
5/5
We have had a number of false
We have had a number of false starts in the selling of our property and in total it has taken about a year to complete. However I am certain that without the consistent and positive efforts of both Ben and Kim we would not have sold our house. They are both hard working, conscientious and have both gone above and beyond in working around our busy family schedule to make sure the right couple bought our property. I would not hesitate in recommending their services to anyone I know looking to buy or sell a property.
1/5
Shocking!! Just under £500 fee's for a single rental. DO NOT USE!!!
5/5
CJ Hole Downend provided a
CJ Hole Downend provided a great and professional service. They were always available and helpful when needed. We would highly recommend them.
5/5
Very professional, very
Very professional, very efficient, very helpful and went the extra mile to assist us and the new owners during the sale of our property.
5/5
I was very impressed at how
I was very impressed at how understanding an supportive Andy was at what is a very stressful time for an individual. He would always return my phone calls of emails and do his best to inform me of what was happening with my purchase.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southville has the most, with 1,559 reviews rated 4.6 out of 5, followed by Bishopston with 901.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards: CJ Hole, Kingswood won Platinum; CJ Hole, Clifton won Gold; CJ Hole, Bishopston won Gold; CJ Hole, Bristol won Gold; CJ Hole, Henleaze won Gold; CJ Hole, Bristol won Trusted Agent; CJ Hole, Hucclecote won Trusted Agent.