Trusted Agent profile · Bristol and Somerset

Verified

CJ Hole reviews in Southville, Bishopston, Kingswood and 15 more

4.7

★★★★★ Excellent

7,171 reviews across 18 offices and 6 platforms

www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham

CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Bradley Stoke, Hucclecote, Brislington, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Cirencester, Bishopsworth, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,171 reviews on six platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

6,329

Reviews on Google

All 18 offices

Facebook logo

4.3 / 5

87

Reviews on Facebook

All 18 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 18 offices

View Agents logo

4.9 / 5

49

Reviews on View Agents

All 18 offices

Trustpilot logo

385

Reviews on Trustpilot

All 18 offices

allAgents logo

320

Reviews on allAgents

All 18 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

CJ Hole's 18 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every CJ Hole office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Google

Good service and very prompt replies.

Salua · 25 August 2017 · CJ Hole Bishopston

5/5

allAgents

Big thank you to all at CJ

Big thank you to all at CJ Hole downend. Special thanks to Sophie for all her hard work find and securing our new home. The hole team gave us a very professional service from start to finish Mark & lisa

Mark · 22 August 2017 · CJ Hole Downend

5/5

allAgents

House buying can be a real

House buying can be a real mess at times, so many people involved, so many things to go wrong. But the team at CJ Hole were the much needed glue to hold all of this together. Always on hand, we were really impressed with the service they provided in both our sale and purchase. CJ Hole seem to have the market wrapped up in the BS9/BS10 area, and there is a good reason for this!

Richard · 17 August 2017 · CJ Hole Westbury On Trym

5/5

allAgents

Andy has been truly amazing

Andy has been truly amazing during the process of my house move, even taking on the task of chasing the Solicitors and Vendor when I wasn't getting answers, he made everything run smoothly and was always on the other end of the phone if needed and confirming everything with me so I knew paperwork was being completed. Eva showed me around the house initially and dealt with my offer and buying of the house and was lovely when doing this. I would highly recommend CJ Hole in Downend and would definitely use them if I ever sell and buy again.

Stacey · 16 August 2017 · CJ Hole Downend

5/5

allAgents

Both my wife and I found the

Both my wife and I found the staff at CJ Hole very easy to communicate with and they simplified our house move so that whatever we wanted was never too much trouble. They accomodated our wishes for multiple viewings and despite having a probate matter to clear with the Vendor, everythign went really very smoothly in a professional approach. Particular thanks to Jackie, Clair and Jenni ... and Alex for the initial viewing ... well done to you all.

Graham · 16 August 2017 · CJ Hole Cheltenham

1/5

Google

Horrendously expensive fees and complete lack of organisation and communication.

M · 10 August 2017 · CJ Hole Southville

5/5

allAgents

I was very pleased with the

I was very pleased with the professional and confident approach from the team at CJ Hole Downend branch. Though it took a few months to complete, I was kept fully aware of the situation with the chain involved.

Dave · 1 August 2017 · CJ Hole Downend

1/5

allAgents

Without Prejudice CJ Hole

Without Prejudice CJ Hole Downend Lets (landlord's review) UNRELIABLE INEXPERIENCED CREATIVE WITH THE TRUTH I felt that I had to manage the agents managing the property. This was my first year renting out my flat and I did not have peace of mind. why? -failure to inform the council of outgoing and incoming tenants regarding council tax, nor inform them of an accurate period of unoccupancy. INSTEAD I HAD TO SORT IT OUT - failure to set up a check in inventory which I only found at the end of the tenancy. Instead, I was lied to, saying that I had had a telephone conversation with them and chose not to have one. SAY WHAT! No written proof, of course. -failure to understand basic contract law. Telling me that I had to give 6 months notice within a 6 month assured shorthold fixed term contract. ARE YOU GUYS FOR REAL! I then go into their offices and explain to CJ Hole the difference between a fixed term and a periodic and the notice period required for landlords. (ps. please do not respond by saying "you were only trying to do your best".)

Maddy · 1 August 2017 · CJ Hole Downend

Agent replied · 21 February 2025

From our system we can see that we wrote to all the utility providers including council tax in line with the tenancy start and end dates. You were offered an inventory update during a telephone conversation, i agree that this should've been communicated to you in an email. We have learnt from this situation and have adjusted our procedures accordingly. The second tenancy that we did for this property was for a tenant who paid you 6 months upfront, therefore meaning that legally we were required to give them 6 months notice. During the 14 months that we were managing your property it was tenanted for 13 months and the rent was never late or unpaid during this time.

5/5

allAgents

We cannot speak highly enough

We cannot speak highly enough of the whole team at CJHole. They provide exceptional levels of service and communication and nothing is too much trouble. George and his team inspired confidence from our first meeting and throughout the sales process, with daily progression and communication, constantly on hand to smooth the way and ensure the deal went through. We felt the team were really working for us at every stage. Excellent work!

Mr · 27 July 2017 · CJ Hole Westbury On Trym

5/5

Google

I bought a house through the Southville branch recently. It wasn't an easy process due to the (bank-appointed) solicitors involved being somewhat less than perfect. However, CJ Hole's assigned Sale Progressor, Ollie, was incredibly helpful, proactive and reassuring. The sale went through roughly on time - which I regard as a minor miracle - and I have Ollie and the rest of the office staff to thank for that. When I eventually come to sell this house I'll be using CJ Hole.

Ben · 21 July 2017 · CJ Hole Southville

5/5

allAgents

First rate service. This team

First rate service. This team worked their socks off to sell our house. Communication was exceptional - clear, detailed, and regular. We have dealt with several other estate agents recently and this team was head and shoulders above the rest. Once we had accepted an offer they worked quickly and efficiently to push the sale through as rapidly as possible. Whenever I rang it didn't matter who picked up the phone they all knew me and the details of the sale, and this made life a lot easier not having to explain everything all the time. We have no hesitation in recommending this team. Don't waste your time with other less experienced and less efficient agents, engage George and his excellent team.

Mr · 16 July 2017 · CJ Hole Westbury On Trym

5/5

allAgents

Our experience with CJ Hole

Our experience with CJ Hole has been nothing short of fantastic. George and Ben have been professional, patient and hugely helpful whenever we have spoken to them on the phone or in person and Kim has been really impressive in driving our sale through to a successful conclusion. We can't speak highly enough of the team and would like to thank them for all their hard work and help. They are head and shoulders above the competition.

Will · 9 July 2017 · CJ Hole Westbury On Trym

5/5

allAgents

Amazing service all the way

Amazing service all the way through from viewings, purchase and completion. Particularly good service considering the vendor was based in France. Kim was great with the paperwork and helped to proceed a speedy sale. George is one of the best estate agents in the business with his knowledge of values and properties plus the added bonus of him being devilishly handsome.

Ed · 8 July 2017 · CJ Hole Westbury On Trym

5/5

Google

We are just in the process of renting with CJ Hole and the whole team have absolutely fab! Dagmara Zielinska initially showed us round the flat and made everything so smooth and easy :) The girls in the office both Emma and Melissa have also been amazing. High recommendations from us! A big thank you from me and Rob!

Sophie · 7 July 2017 · CJ Hole Bishopston

5/5

Google

Milli and the team have been brilliantly helpful, in securing us the perfect rental property. Milli was able to give me all the information about the property and has been really helpful in making arrangements with the furniture, white goods, moving in dates etc. Everything has happened so quickly and efficiently with what feels like minimal effort. I am glad to say, on this occasion I have no resentment about paying the agency fees (as sometimes I do) as they service has been provided with gold stars!

Bea · 7 July 2017 · CJ Hole Bishopston

5/5

Google

After recently passing my Residential Letting and Property Management and Sale of Residential Property qualifications, I had a good idea of the procedures and service that should be provided. I am glad to say that the team went above and beyond and it was the best experience I have had at letting so far. Frankie Bath who I dealt with personally was so professional and had incredible interpersonal skills. Frankie really made the whole experience enjoyable, made sure that we understood and were happy with every part of the contract. The service which I received from Frankie was exceptional in every way, reducing levels of stress by keeping us well informed at all stages of the process. Having letting property before I know this is not always the case and I cannot recommend her highly enough. The team were always really helpful in answering questions and responded in an excellent time with updates and information.

Corbin · 7 July 2017 · CJ Hole Bishopston

5/5

allAgents

I could have not wish for a

I could have not wish for a better agent than Cj Hole and Dianne. I have never had to chase for anything, she kept me informed, she was extremely helpful, pleasant and supportive. The whole property purchasing process that could be really stressful, was made simple and bearable. I also would like to mention Charlotte, from Kingswood branch - she was just the nicest person ever! CJ Hole is a very lucky agent to have both of those ladies working for them:) Many thanks again! Marta

Marta · 7 July 2017 · CJ Hole Downend

5/5

Google

A massive thank you to James Wilson & his fab team for all your hard work on our Sale. What a wonderful way to do business - tell the truth, regular updates, great communication & really nice people too We would thoroughly recommend James & his fab team to anyone selling their property !

Di · 5 July 2017 · CJ Hole Worcester

5/5

allAgents

Estate agents often have a

Estate agents often have a bad reputation but my experience with CJ Hole was fantastic. The house was sold within one day by George for a price I was really happy with but the real star for me was Kim. She kept the chain moving along despite some major difficulties from my vendors side. Without her tenacity and effort the completion date would have just kept moving further away. When you have experienced other estate agents it makes you realise how good these guys are. Highly recommended.

Middster · 5 July 2017 · CJ Hole Westbury On Trym

5/5

allAgents

We have had a number of false

We have had a number of false starts in the selling of our property and in total it has taken about a year to complete. However I am certain that without the consistent and positive efforts of both Ben and Kim we would not have sold our house. They are both hard working, conscientious and have both gone above and beyond in working around our busy family schedule to make sure the right couple bought our property. I would not hesitate in recommending their services to anyone I know looking to buy or sell a property.

Jay · 3 July 2017 · CJ Hole Westbury On Trym

1/5

Google

Shocking!! Just under £500 fee's for a single rental. DO NOT USE!!!

Eddie · 2 July 2017 · CJ Hole Southville

5/5

allAgents

CJ Hole Downend provided a

CJ Hole Downend provided a great and professional service. They were always available and helpful when needed. We would highly recommend them.

Sunset · 29 June 2017 · CJ Hole Downend

5/5

allAgents

Very professional, very

Very professional, very efficient, very helpful and went the extra mile to assist us and the new owners during the sale of our property.

Ian · 28 June 2017 · CJ Hole Downend

5/5

allAgents

I was very impressed at how

I was very impressed at how understanding an supportive Andy was at what is a very stressful time for an individual. He would always return my phone calls of emails and do his best to inform me of what was happening with my purchase.

Janne · 20 June 2017 · CJ Hole Downend

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about CJ Hole

Which CJ Hole office has the most reviews?

Southville has the most, with 1,559 reviews rated 4.6 out of 5, followed by Bishopston with 901.

Where are the CJ Hole offices?

The 18 CJ Hole offices, by town:

  • Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
  • Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
  • Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
  • Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
  • Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
  • Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
  • Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
  • Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
  • Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
  • Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
  • Henleaze: 108 Henleaze Road, BS9 4JZ
  • Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
  • Kingswood: 8 Regent Street, Kingswood, BS15 8JS
  • Redfield: 163 Church Rd, Redfield, BS5 9LA
  • Southville: 268 North Street, Southville, Bristol, BS3 1JA
  • Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
  • Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
  • Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?

23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."

What do buyers say about CJ Hole?

14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."

What do landlords say about CJ Hole?

9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."

Has CJ Hole won any awards?

Yes. In The Trusted Agent 2026 awards: CJ Hole, Kingswood won Platinum; CJ Hole, Clifton won Gold; CJ Hole, Bishopston won Gold; CJ Hole, Bristol won Gold; CJ Hole, Henleaze won Gold; CJ Hole, Bristol won Trusted Agent; CJ Hole, Hucclecote won Trusted Agent.

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