Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,170 reviews across 18 offices and 6 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Bradley Stoke, Hucclecote, Brislington, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,170 reviews on six platforms, rated 4.7 out of 5 overall.
6,329
Reviews on Google
All 18 offices
87
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
49
Reviews on View Agents
All 18 offices
384
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCJ Hole provided my girlfriend and I with an excellent service, with fees that were much less expensive than all of the other local estate agencies for letting. This was the first house I had rented and the member of staff we dealt with, Claire, made this a very easy and enjoyable experience. The house is excellent and well priced, CJ Hole are very quick to respond to emails and available by phone in the event of an emergency. Would definitely recommend and use again.
5/5
allAgentsSophie is a dedicated and
Sophie is a dedicated and committed Sales Negotiator that is happy to provide time and support when needed. She keeps you updated at every opportunity and she is a pleasure to work with.
5/5
allAgentsWe highly recommend CJ Hole
We highly recommend CJ Hole in Clifton, we dealt with Chris Baker and from the beginning of our enquiries we found him very helpful, approachable and professional throughout the process of us renting our flat. Thanks Chris for all your help
5/5
allAgents5 Star service from Jenni in
5 Star service from Jenni in Cheltenham. Couldn't fault her professionalism one bit. Very helpful and can do attitude.
5/5
allAgentsAll the staff at CJ Hole were
All the staff at CJ Hole were extremely helpful and efficient in dealing with the sale of my flat, inspite of the 3 flights of stairs! Ben Williams,David and Zach also provided an exceptional service and I would not hesitate in recommending them to anyone selling a property.
5/5
allAgentsAndy and the whole team have
Andy and the whole team have been very helpful and approachable from start to finish, with the whole buying process.
5/5
allAgentsMet with Eva several times
Met with Eva several times including 3 viewings and also in the shop and phone calls. Very helpful friendly person, really easy to get along but at the same time professional. Any queries we had she made a point of finding out and letting us know. Thank you :)
5/5
allAgentsProfessional, approachable
Professional, approachable and efficient. Extremely supportive throughout, not least when our initial proposed purchase collapsed due to problems further down the chain.
4/5
allAgentsVery helpful, always returned
Very helpful, always returned call. Made effort to call with updates. Friendly and knowledgable. Kept sale moving and escalated issues.
5/5
allAgentsThe CJ Hole downend team
The CJ Hole downend team where great when I sold my flat I was under pressure to move the sell quickly and I felt they did everything in there power to help me and keep me up to date with everything that was happening. I would definitely recommend them to all my family and friends
5/5
allAgentsHave used this agent twice
Have used this agent twice know and they are spot on have not singled out any individual because they are a great team will be my first choice next time
5/5
allAgentsI was so impressed by the
I was so impressed by the service Andrew offered when buying and selling my property. He was honest, fair and very knowledgeable about the local property market. I've been able to recommend his service to friends and family with complete confidence. Thank you for all your help and support, you made the process so much easier than I've experienced with other agents.
5/5
allAgentsAmazing! Not at all pushy or
Amazing! Not at all pushy or 'sales' led - a very pleasant experience with Andy - would recommend him to anyone - efficient and friendly.
5/5
allAgentsWe bought our new house
We bought our new house through C J Hole. We needed to find something where the vendors were prepared to complete in a hurry as our purchase had fallen through. The staff knew their housing stock well and quickly identified possible houses for us. We narrowed down the list and the agents went to work contacting the vendors to see if the prospect of a quick sale would be a positive thing for them. The agent managed to arrange a viewing the same day and then we made an offer. At all times C J Hole were professional and curteous if their dealings with us and they did all they could to see the sale completed quickly and without any issues.
5/5
allAgentsI welcome the chance to give
I welcome the chance to give feedback following our recent housemove. Firstly thank you to a wonderful team. I would recommend them to anyone wishing to sell or buy a property. Ben and team were wonderful at showing people around the house and always gave prompt, honest feedback. Once we had an offer, Dianne was absolutely brilliant. Nothing was too much trouble, and she kept us informed every step of the way. To me, the one thing that helped most of all was that if anyone in the Downend branch said they would ring me back, they did!! So rare in this day and age. We could not have asked for better help and support.
5/5
allAgentsGeorge Mawer and Kim Hopgood
George Mawer and Kim Hopgood and the whole team have handled the rather tricky sale of my house with patience and determination and have kept me fully informed at all stages of the process. They have 'gone that extra mile'.
5/5
allAgentsWe have just bought a house
We have just bought a house with the help of CJ Hole staff. Eva Singleton was the sales agent, Dianne Willis our sales progressor and Andrew Conmee assisted when the home buyer survey revealed things and we had to re-negotiate the price. While our solicitor wasn't always responsive and we had to make several calls to get things going, at least CJ Hole stuff was reliable, quick, and professional. We are grateful for their work.
4/5
GooglePurchased a flat through them and it went really smoothly and when I picked up my keys I even got a housewarming gift which was really thoughtful
5/5
GoogleI can highly recommend CJ Hole Bishopston thanks to the excellent customer service I received. Charlotte and Eerena in particular were always happy to answer any queries I had and this is a great reassurance
5/5
GoogleWe are currently in the process of renting a property through CJ Hole. Dagmara was our agent and offered us a great experience! We're thrilled with the property we've found and the service we've received has been great, Thanks Dagmara!
5/5
allAgentsI was really impressed with
I was really impressed with the efficiency of all the staff at CJ Hole. They kept me fully informed at all times right from viewings to completion of the sale. Dianne and Andy were especially helpful in knowing the stages each solicitor were at and what I needed to do to push it along to completion. They were very friendly and I felt I got a personable service plus they listened and understood my concerns along the way.
1/5
GoogleWorst customer experience ever. It has a reputation around Bristol, but in matter of customer support, it should receive less than one star. After many issues within the property, every time we had to contact the landlord, a property that was miss soled to us, as managed by CJ Hole. They jump in so fast to put you to sign the contract. After you sign the contract, they will be all gone, not only they do not manage properties, they DON'T CARE about you. They are so “busy” they forget to cancel the standing order that was supposed to be cancelled after my last payment. Incurred £20 for nonpayment, and affects my credit score.
Hi Cosmin, we are really disappointed to hear you have felt dissatisfied with the service you have received from us. CJ Hole were instructed on a tenant find only basis and have not been instructed to manage or collect the rent for your tenancy. We appreciate your customer feedback as it gives us the opportunity to review our service where needed. If you would like to email or call us to discuss your concerns further please contact us on 0117 9232 888 or bis.lettings@cjhole.co.uk or even pop into branch, we would very much like to hear from you. Kind Regards, Milli Rendell, Assistant Lettings Manager
5/5
GoogleI recently sold my flat and bought a house through Andy Musker and his team at CJ Hole Bishopston. The whole process went really smoothly and even when there were (unforeseen) delays I was kept up to date and informed every step of the way. Joseph Demmery did a fantastic job of progressing the sale and was really helpful, guiding me through what can be a bewildering process. Great job and I'd definitely recommend them to anyone!
3/5
GoogleWe are in the process of renting a student property and CJ Hole representative Frankie Bath (our estate agent) has been particularly helpful in explaining the details to us and the process of renting (as it's our first time). She's been very friendly and polite and exceptionally helpful. However, at the beginning of our enquiries into the student house we were disappointed by the level of service we had on the phone - unlike Frankie, the full details of the terms of rental were not fully disclosed (something that should be essential for first time renters/buyers - especially students) and when questioning the terms (to be specific the joint and severally liable tenancy contract) the person on the phone was very rude and defensive and threatened us with terminating going ahead with the agreement. It doesn't need to be said we were within our rights to question the term and for our guarantors to be concerned at the lack of transparency and communication from CJ Hole. However, since the initial hiccup we have been more than impressed with CJ Hole and Frankie. Perhaps just worth noting that students are still customers of your agency and should be treated with the same level of respect as other customers (especially as we all pay the same agency fees).
Hi May, we’re really sorry to hear that you have not been entirely satisfied with the service you have received to date with CJ Hole. We take all feedback on board and would welcome the opportunity to discuss the issues you have raised so that we can look to improve our services. If you would like to call or email me (0117 9232 888, milli.rendell@cjhole.co.uk) or even pop into the branch to discuss this further we would very much like to hear from you and to have the opportunity to address your concerns. Milli Rendell - Assistant Lettings Manager.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southville has the most, with 1,559 reviews rated 4.6 out of 5, followed by Bishopston with 901.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards: CJ Hole, Kingswood won Platinum; CJ Hole, Clifton won Gold; CJ Hole, Bishopston won Gold; CJ Hole, Bristol won Gold; CJ Hole, Henleaze won Gold; CJ Hole, Bristol won Trusted Agent; CJ Hole, Hucclecote won Trusted Agent.
