Trusted Agent profile · Bristol and Somerset

Verified

CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more

4.7

★★★★★ Excellent

7,266 reviews across 18 offices and 6 platforms

www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham

CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,266 reviews on six platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

6,425

Reviews on Google

All 18 offices

Facebook logo

4.3 / 5

87

Reviews on Facebook

All 18 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 18 offices

Trustpilot logo

384

Reviews on Trustpilot

All 18 offices

allAgents logo

320

Reviews on allAgents

All 18 offices

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

CJ Hole's 18 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.

British Property Awards winners in one year, the group and its branches: 2018.

British Property Awards by year, 2018

Source: The British Property Awards winners lists, as published, linked by year.

Latest reviews from every CJ Hole office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

If you’re looking for a seamless and supportive service when buying a home then I cannot recommend CJ Hole Southville enough. Not only did they understand what I was looking for, they managed to recommend me a property which ticked all the right boxes. Ben and Grace both met me to view the home at relatively awkward times due to my work hours. Nevertheless, I was always met with enthusiasm and allowed as much time as I needed. Furthermore, Stan Pitman was excellent during the aftersales process and genuinely couldn’t have done more to help me; answering all my questions, chasing solicitors, advising me on next steps etc. Stan epitomises what it means to go ‘above and beyond’ for a client and I am incredibly appreciative of his efforts. Thank you again, CJ Hole. I love my new home!

Carys · 31 March 2019 · CJ Hole Southville

5/5

Google

I’ve just sold my flat through Cjhole Southville and purchased a house from another agent. However I’d like to extend my gratitude to Nicola Bridges at the Southville office. Nicola was absolutely amazing throughout this process, which was made difficult and stressful due to painfully difficult and unresponsive communication from my own Solicitors. Nicola was a great support, always there to answer any queries I had, she is extremely knowledgeable and professional at all times. The team of sales guys were professional and friendly and this was a stress free process, however I cannot praise sales progression, in particular Nicola enough as there is where the true grit and effort comes during the selling and purchasing process. Many thanks Nicola.

Lisa · 31 March 2019 · CJ Hole Southville

5/5

Google

Although we didn't buy our house through CJhole, I wanted to to comment on the good service from Matthew. He showed us round some properties and we I also seen him in your branch a couple of times. He was always so friendly, helpful, patient and professional. He has vision about properties and can show off the features and benefits, but without being pushy. He was attentive to what we were looking for, and came up with some choices we wouldn’t have thought of. Matthew is a real credit to the branch and I would not hesitate to recommend them because of this. Thanks.

Esther · 31 March 2019 · CJ Hole Southville

5/5

Google

Excellent experience with CJ Hole Westbury selling a family home in BS9. Professional, sensible and understanding of our slightly unusual selling situation. George and Ben were thorough and efficient during the negotiation stage and Vickie was excellent at keeping us informed and pushing through the sale once an offer had been accepted.

Leonie · 31 March 2019 · CJ Hole Westbury On Trym

5/5

Trustpilot

Very friendly and professional

Very friendly and professional. They even gave me a card when I picked up the keys to my new house. A lovely touch!

Lesley · 29 March 2019 · CJ Hole Worcester

Agent replied

Thankyou Lesley for your positive coomets and we all hope you have settled into your new home. Sending our best wishes from us all at C J Hole

5/5

allAgents

Amazing Sales

We were extremely fortunate when we came to move house that we chose to do so through CJ Hole. Ben found a buyer for our property almost immediately with the asking secured, in addition to this he supported us in securing the purchase of our new property. Vicki and Bonnie were then brilliant in helping us get over a number of challenges and keeping us completely up to speed with any developments and keeping things on track fantastically when there were a few hurdles that needed to be negotiated. I can't speak highly enough of the sales progression team.

MC · 28 March 2019 · CJ Hole Westbury On Trym

5/5

Google

It has been not only refreshing but also a pleasure dealing with everyone at C J Hole. C J Hole and it's team should serve as a benchmark and an inspiration to the profession of Estate Agencies.

Jay · 28 March 2019 · CJ Hole Cheltenham

5/5

Google

For purchase and rental management, top marks. I bought a flat in Cheltenham through CJHole who presented their recommendations and then handled the process perfectly. They then continued to manage the property for rental and after almost three years I have to say I cannot criticise them for anything. I do not live in the UK and so good service is essential and that is what they provide. I could not be happier with my agent.

Ed · 28 March 2019 · CJ Hole Cheltenham

5/5

Google

C J Hole not only valued my property correctly and secured an offer within 5 days they then followed and pushed the process through to completion. This was no small task as the whole process through no fault on their part took 5 months. Jenni showed the patience of a saint and always kept us fully informed. I will only use C J Hole for both sales and rental as they always offer a professional service second to none.

Helen · 28 March 2019 · CJ Hole Cheltenham

5/5

Google

We have had a really positive experience with CJ Hole, although in the end we did decide on a property not listed with them, they were friendly and helpful. Orrin found us properties that matched our specific requirements. When we viewed them he was friendly and approachable and didn't have the "hard sell" approach we have found so often with other letting agents. We would definitely recommend them and would use them again in the future.

April · 28 March 2019 · CJ Hole Cheltenham

5/5

Google

We have been fortunate to have rented a property through C J Hole for over 2.5 years. Throughout this time we have always found them to be professional, friendly, fair and helpful. If ever we had any problem with the property that we were renting, Jack, their Maintenance Manager, was always very approachable, quick to respond and effective in getting the right solution as quickly as possible. Justin and Janice appear to run a "tight ship" offering a high service with well trained and helpful staff, and we would not hesitate in renting through them again in the future, or in fact recommending them to any potential Tenant or Landlord. Thank you for looking after us so well!

Cherida · 28 March 2019 · CJ Hole Cheltenham

5/5

Google

I recently sold a property in Cheltenham through C J Hole with Jenni Moore dealing with the sale, she was very professional and knowledgeable with excellent attention to detail. Jenni was exceptionally good at keeping both myself the seller and the buyers informed of how the transaction was going and was very pro active in communicating with both sets of solicitors, giving them the prod they quit often need. Excellent service exceptional Estate Agent.

Glenn · 28 March 2019 · CJ Hole Cheltenham

Agent replied

Thank you Claire, it has been a pleasure helping you with your purchase. We wish you and your family all the best for the future.

5/5

Google

From the very start - we felt that CJ Hole would be the company to handle the sale of our house. We had shortlisted 3 ‘best known’ estate agents and had 3 presentations to listen to. From the outset CJ Hole (it was Jeremy) spoke about the property on s different level to the others. This inspired confidence that they could therefore talk to prospective buyers in a way that would excite and motivate them. Staff were shown around the house so they were aware of its features and potential. They could thenvtalk about the property ahead of any viewings. Jenni, was our daily contact and she was excellent. She always kept us up to date with viewings, the feedback received and the actions that were being suggested. We didn’t ever have to prompt for updates - Jenni just made sure they happened. Finally - no surprise that CJ Hole found a buyer and we completed this morning. Very many thanks - the whole team at CJ Hole comes highly recommended John Howell

John · 28 March 2019 · CJ Hole Cheltenham

5/5

Google

I thoroughly recommend cjHOLE Bishopston team 100%. The team provided us with a 5 star professional service throughout. They were always responsive to any queries and clearly communicated their expert advice in a thoughtful and friendly way. The whole team were positive, knowledgeable and professional especially Andy Musker and Emma Walker who were outstanding, always on the ball, caring, helpful and friendly. As a result we always felt well looked after and in safe hands. Thank you guys! We look forward to working with you again in the future!

Y · 28 March 2019 · CJ Hole Bishopston

5/5

Google

We sold our house through CJ Hole after leaving another estate agent and I could not recommend them more highly. After a sale was agreed having a dedicated person (Emma) to do any final negotiations and tie up loose ends was wonderful. Thank you Lucy and David

Lucy · 28 March 2019 · CJ Hole Bishopston

1/5

Google

The worse agency ever... they calculate my income wrong they put me to pay the feed and after call me a haundred time to clarify the mistake they've make.. refuze to give another house.. refuse to give me my money back. This i will not let like that i will call the police and citizens advice. and to prove the there i rong !!! And why thei put another income instead i declare.

Geta · 28 March 2019 · CJ Hole Bradley Stoke

Agent replied

Hello Geta, thank you for your review. As discussed in our office earlier this week, the referencing company reviewed all the paperwork you submitted as evidence of your income. As you are self-employed they can only validate the amount you have declared through your annual tax return to HMRC. We have contacted you several times to explain the criteria required and obtain any evidence of any further income, but sadly you have been unable to provide such. Unfortunately as your joint income does not meet the referencing criteria required at this rent level we have been unable to proceed with this particular property. We did advise during our conversation that we were willing to transfer your application to another property if it was £900pcm or below. Please let us know if you still require our assistance.

1/5

Google

Don’t expect to see your deposit back if you actually plan on living in your property. Happy to deduct £170 for water marks on a shower head but didn’t mind when our home was subject to several leaks which we cleaned without compensation. Expect a smirky reply from the manager as he’s proactive on here but not on a email. Fake smiles and a lot of lies.

Kerry · 28 March 2019 · CJ Hole Bradley Stoke

Agent replied

Hi Kerry, thank you for your review. We are always striving to improve our customer service therefore we have taken on board the comments you have made and we have carried out an internal review. The Landlord had requested part of your deposit to be deducted, not ourselves. Any deductions are based on comparing the current condition to the condition when you took up tenancy. The deduction covered a number of issues in the property, which you have been advised of. If you would like to discuss further, please feel free to call us at the office. 01454626300.

5/5

Google

A first class team! The lettings office are fantastic and I felt like they were rooting for us to find our new home. They kept in close contact throughout the search, were quick to answer any questions and offer additional advice wherever they could. Friendly, professional and efficient - everything you need from your agent. Thanks to you all.

Amy · 28 March 2019 · CJ Hole Bradley Stoke

Agent replied

Thank you very much for leaving us a review, Amy. We were rooting for you to get a property, because we aim to find lovely tenants for our Landlords. All the best in the house and enjoy your Harry Potter audiobooks!

5/5

Google

Recently moved from Norwich to Bristol and every person we've dealt with at CJ Hole Bradley Stoke has been excellent. Our last letting agents were appalling and it's completely refreshing to deal with a team of professionals who work hard to look after their tenants as well as their landlords. We had some special requests as well as a couple of snagging issues on our new property and they have been quick and accommodating with getting everything sorted. I never thought I'd say this about an estate agents but I cannot recommend CJ Hole highly enough.

Si · 28 March 2019 · CJ Hole Bradley Stoke

Agent replied

Thank you Simon. We really appreciate your review. Hopefully this will help show other tenants the service level we provide!

5/5

Trustpilot

C J Hole (Simon)

C J Hole (Simon) acted for the sellers of the property I bought. In what I felt was a long protracted and stressful buying and selling process, the company were key in keeping me informed and chasing up other professionals involved in the process. Whilst it is in any agent’s interests to keep their buyer happy, I found them exceptionally helpful and accommodating. I would definitely recommend.

Jean · 27 March 2019 · CJ Hole Worcester

5/5

Google

Really impressed with the knowledge and efficiency of CJ Hole.

Ceri · 25 March 2019 · CJ Hole Redfield

5/5

Google

I am a landlord and have used CJ Hole for a number of years, they provide excellent service, quickly finding and referencing tenants to ensure my void times are kept to a minimum. I intend to use them many years into the future.

Henry · 25 March 2019 · CJ Hole Redfield

5/5

Google

Professional and personal service. Very communicative, knowledgeable and always helpful. Top class

Fred · 25 March 2019 · CJ Hole Redfield

5/5

Google

Have just recently sold my home though C. J Hole in Redfield. Communication has been great at all times. The team there have been very informative. Would certainly recommend.

James · 25 March 2019 · CJ Hole Redfield

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about CJ Hole

Which CJ Hole office has the most reviews?

Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 901.

Where are the CJ Hole offices?

The 18 CJ Hole offices, by town:

  • Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
  • Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
  • Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
  • Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
  • Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
  • Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
  • Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
  • Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
  • Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
  • Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
  • Henleaze: 108 Henleaze Road, BS9 4JZ
  • Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
  • Kingswood: 8 Regent Street, Kingswood, BS15 8JS
  • Redfield: 163 Church Rd, Redfield, BS5 9LA
  • Southville: 268 North Street, Southville, Bristol, BS3 1JA
  • Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
  • Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
  • Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?

23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."

What do buyers say about CJ Hole?

14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."

What do landlords say about CJ Hole?

9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."

Has CJ Hole won any awards?

Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent