5/5
Have just recently sold my home though C. J Hole in Redfield. Communication has been great at all times. The team there have been very informative. Would certainly recommend.

Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,267 reviews across 18 offices and 6 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,267 reviews on six platforms, rated 4.7 out of 5 overall.
6,425
Reviews on Google
All 18 offices
87
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
385
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Have just recently sold my home though C. J Hole in Redfield. Communication has been great at all times. The team there have been very informative. Would certainly recommend.
5/5
We recently selected CJ Holes new Redfield branch to market and find a tenant for our property in Easton. Brad did the best pitch of the four agents we looked at. The photos of the property were excellent and Hope did a good job of following up after the viewing and we found a good new tenant who could move in promptly. The model where Kayleigh in the other office does the paperwork worked well and all the documentation was excellent. Brad really made us feel valued and delivered on all the commitments he made at the start of the process. A great experience of the CJ Hole Redfield office.
5/5
"Excellent..."
Overall, I was very impressed by the service provided by CJH - Bradley Stoke. They were quick to advise on the appropriate rent, take the pictures, arrange viewings and complete the paperwork.rnThe tenants they have arranged seem ideal.
5/5
"Fantastic..."
A seemless experience from start to finish with super helpful staff throughout the whole process! Thank you so much to everyone!
5/5
CJ Hole were very helpful during our…
CJ Hole were very helpful during our search for a property in Worcester. We were moving to Worcester from Leeds with very short notice, and the agents and representatives at CJ Hole made the whole process very smooth and easy.
Thank you for your kind comments and we all wish you every happiness in your new home
5/5
CJ Hole were great in securing the sale…
CJ Hole were great in securing the sale of my property. Simon in particular was fantastic in keeping me informed throughout and was very proactive in keeping up the momentum. I would not hesitate in using CJ Hole again. A big thank you to James, Simon and the rest of the team!
We are delighted that you are settling into your new home and we thank you for choosing C J Hole
5/5
I recently bought through C J Hole and found them to be a very professional estate agent who I would certainly turn to again. Joseph originally showed me around the property and was not at all pushy and allowed me and my partner to come back and visit multiple times until we were confident. Emma, who helped once we'd decided to buy, was very professional kept me periodically updated, demystified the process, and removed a lot of stress I was going through dealing with solicitors at the time. Highly recommended!
5/5
Extremely happy with the service provided by Donna and Adam. We're first time buyers and I genuinely felt like they would do anything to help throughout the purchase of our new property and that no question we asked was a stupid one. Thanks to the team at CJ Hole, we're extremely pleased.
5/5
The Kingswood CJ Hole team have been great for my recent house sale. From the agreed sale price point, the sales progression has been smooth and informative throughout the transaction. Communication is key in the sale process and they understand this. I know they all worked well together to ensure my timescales and deadlines were met, all to complete the sale as planned. Thanks Team.
5/5
I thoroughly recommend cjHOLE Bishopston team 100%. The team provided us with a 5 star professional service throughout. They were always responsive to any queries and clearly communicated their expert advice in a thoughtful and friendly way. The whole team were positive, knowledgeable and professional especially Andy Musker and Emma Walker who were outstanding, always on the ball, caring, helpful and friendly. As a result we always felt well looked after and in safe hands. Thank you guys! We look forward to working with you again in the future!
5/5
The housing market seemed daunting as a first time buyer, and was, but Emma at CJ Hole Bishopston, was wonderful from start to finish. Nothing was ever too much trouble, she pushed for resolution of issues as quickly and efficiently as possible, even when others did not seem to be doing so and ensured that everything was completed in a timely fashion. Cannot recommend Emma highly enough.
5/5
The process of selling a property has been considered one of the most stressful experiences one could undertake, well I suggest that Emma and Sean and the team at CJ Hole prove otherwise. The marketing of my property, the management of the sales process to completion was second to none. It was so lacking in stress or drama. Excellent work from a great team
5/5
Communication was consistent from start to finish with my purchase as a first time buyer. Morgan, Andy and Emma were fantastic - professional, yet without the estate agent lingo, and always friendly!
1/5
Awful letting agent. They do not support tenants. I would HIGHLY recommend renting from anyone else other than CJ Hole. Don’t know what as a tenant you pay agency fees for. Especially when they charge a minimum of 2 people even if you are just renting a place on your own. Disgusting!!! As someone who now owns a property there is no way I would use CJ Hole to rent out or to sell and am actively discouraging friends from using them in the new year after this experience.
Hi Ljay, we’re really disappointed to hear that you were not satisfied with your recent experience with CJ Hole. We appreciate customer feedback (good or bad) as it gives us an opportunity to review and improve our services if and where it is needed. We would be keen to find out why you feel let down by your experience so if you would like to call or email us (0117 9232 888 / bis.lettings@cjhole.co.uk), or even pop into the branch to discuss this further we would very much like to hear from you and to have the opportunity to address your concerns. Many thanks, Milli Rendell, Assistant Lettings Manager
5/5
We sold our house through CJ Hole and they were brilliant. Andy and Emma especially really helped us keep motivated and they worked so hard on helping us through the process. I'd recommend this agent to anyone for selling or buying.
5/5
"Great service for..."
I have received excellent service from all the staff at this branch. They are professional and knowledgeable in all aspects of property letting and management. I am kept well informed and they are always very quick to respond to any queries I may have. I feel confident with CJ Hole looking after my property.
4/5
After a difficult move that had some issues, I was glad to have the help of CJ Hole's move manager Nicola. Made me realise that the money I may have saved in using Purple Bricks may have added up to more stress or sale and purchase falling through. Thank you for getting me into my new home.
1/5
Have recently moved out of a rental house that the Southville branch let and managed, I rented the property for 3 years. On the initial viewing we were told all white goods were included. This was incorrect, cue complaint 1 and a refund of the check in fee of £150. The inventory we initially recievied was the check out report from the previous tennants...IE out of date. Eventually recieved the correct version after chasing the agent multiple times. In the first year several repairs were required, most were minor, but still took many weeks and in some cases months to fix. However there was a more major problem with a leaking sewage pipe from a toilet. Although these were not necessarily the fault of the agent I had hoped they would be more proactive in chasing the landlord on my behalf. After providing documented evidence of the waiting times for repairs they did waiver the renewal fee on our contract. Finally when we came to move out we reminded the agent that a fridge/freezer was not included with the property. On the one occasion we were in while C J Hole were conducting a viewing for a potential new tennant we heard them state explicitly that all white goods were included. We obviously corrected them but I can only hope for their sake this was an honest mistake rather than a blatant mis-selling. I'd recommend that if you are renting a property from C J Hole Southville that you use email so you have a record of communication, these were answered pretty quickly. I found that the lettings manager Luke was the only person worth talking to for any rental issues. Also don't be afraid to complain...after threats of taking legal advice from the Citizen's Advice Bureau my repair requests were resolved.
1/5
One of the worst property renting experiences ever. Extortionate fees, absolutely no work ethic, never chase up problems in the property - we still have a leak through the ceiling under our shower a month after reporting it with no action taken - and just terrible customer service. They just seem to be a bunch of extremely lazy individuals potentially with too much on their plate but absolutely unable to organise their way out of a paper bag! In summary, id rather hammer nails through my foreskin than use CJ Hole again.
1/5
Literally the worst estate agent experience I've ever had. First property we lined up to see they 'didn't put it in the calendar' and when we had travelled FROM LONDON to view it and were standing outside, we called and were told it had been let. With no apology. Found another to show us which we liked, and zero follow up. Wouldn't touch them with a barge pole now. After reading some of these other reviews feels like we got off lightly!
5/5
I advertised my property through CJ Hole and they were great, did an open day and I got lots of offers within a few days. It was a very easy and enjoyable process. Unfortunately I had problems buying a house. 3 attempts failed, through no fault of my own, got caught up in chains etc and was generally just unlucky. Throughout this time, almost 12 months, I liaised with Stan Pitman in the progression department. I don’t think I would be where I am today (about to move to a lovely new home) if it wasn’t for him. He has offered nothing but support and understanding, had kept my buyers on board this whole time (a miracle I would say) and his advice has been invaluable. Nothing was ever too much trouble and he always called me back whenever I contacted him, which was a lot! He was always polite, professional and is a real credit to CJ Hole. Thank you Stan so much for believing it would happen and for all your help.
5/5
We have just brought our first home through C J Hole and Tom has been absolutely incredible! From day one he has bent over backwards to help us as well as ensuring we are involved and understood each step of the process. We would 100% recommend Tom and the service that he provides and because we've had such an easy ride of buying, we will certainly be back to use his services again some day if needed. Tom made us feel totally at ease and gave us regular updates throughout the whole process which really took the pressure off of such a stressful process. Thank you Tom!
5/5
Satisfied
A first class service . I recommend CJHOLE unreservedly . A particular thankyou to vickie Knighton for client care throughout the transaction .
5/5
Excellent service from all staff at C J Hole from start to finish. Very professional. Would recommend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 901.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.