Trusted Agent profile · Bristol and Somerset

Verified

CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more

4.7

★★★★★ Excellent

7,261 reviews across 18 offices and 5 platforms

www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham

CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,261 reviews on five platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

6,440

Reviews on Google

All 18 offices

Facebook logo

4.1 / 5

66

Reviews on Facebook

All 18 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 18 offices

Trustpilot logo

385

Reviews on Trustpilot

All 18 offices

allAgents logo

320

Reviews on allAgents

All 18 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

CJ Hole's 18 offices, most reviewed first. Each has its own page.

Latest reviews from every CJ Hole office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I would happily recomend CJ Hole. I recently sold my late parents house using CJ Hole. I was provided with feedback details of all viewer and the property was sold STC after less than 2 weeks. It was an empty house for first time buyers. Unfortunately the buyers made a particularly poor choice of conveyancers which had an impact on how quickly things proceeded. CJ Hole kept in constant contact with both me and my solicitors regarding these shortcoming by the buyers conveyancers. They kept chasing the buyers leagal advisors and got things completed. Big thanks to Andy & the team who alway responded to my incresing nmber of email promptly and profesionally. The sale has just completed to big sighs of delight all around.

Stephen · 4 July 2020 · CJ Hole Downend

5/5

Google

Rating only, no written review.

Sammy · 4 July 2020 · CJ Hole Burnham-On-Sea Sales

Agent replied

Thank you so much for your great rating Ian. All the best, Cj Hole Burnham

4/5

Google

Rating only, no written review.

Courtney · 4 July 2020 · CJ Hole Burnham-On-Sea Sales

Agent replied

Thank you for your review Courtney. Perhaps you could get in touch with the office to see how we can turn your 4 stars into 5! Many Thanks, Tom Cj Hole Burnham

3/5

Google

Rating only, no written review.

Glynis · 4 July 2020 · CJ Hole Burnham-On-Sea Sales

Agent replied

Thank you for your review. We can't currently see you on our database records so could you please get in touch with us on 01278 780000 to see how we can get you up to a 5*. Many Thanks, CJ Hole Burnham 01278 780000

5/5

Google

We have just sold through the burnham on sea office for the second time, They have been BRILLIANT Toms photos are great they made our home look really inviting and spacious we had viewings straight away Matt is a young Gentleman with a good understanding and lovely caring manners, He is also a very good negotiator and gets stuck in as we had an awkward 3rd party but Matt sorted it , Thanks again Matt Elaine is a very good receptionist and can calmly talk you through any questions or worries Im very pleased to have used this brilliant caring team and recommend them as your first call on this difficult journey of house sale , a lot of people try now to do it yourself selling . Leave it to the professionals if you want it to succeed, and you will not find a better team than the one i had Thank you CJ Hole best wishes in your future , Sean & Karen Staunton

Sean · 4 July 2020 · CJ Hole Burnham-On-Sea Sales

Agent replied

Dear Sean & Karen, Thank you so much for your wonderful review. We're so pleased we were able to help you get your sale sorted. If you are in town then please do pop in and say hello. Kind Regards, C J Hole Burnham

1/5

allAgents

"Tried to charge us £600 to..."

Tried to charge us £600 to clean an oven and wipe some surfaces. Money grabbing, exploiting company that are taking advantage of people throughout this pandemic. AVOID at all costs

Ellie · 4 July 2020 · CJ Hole Clifton

1/5

allAgents

Tried to charge us £600 to

Tried to charge us £600 to clean an oven and wipe some surfaces. Money grabbing, exploiting company that are taking advantage of people throughout this pandemic. AVOID at all costs

Ellie · 4 July 2020 · CJ Hole Clifton

5/5

allAgents

Completely

I don't know what I'd have done without the sales progression team! Solicitors don't talk to each other, but Lorraine and Kim helped me discover what was going on and where to get things moving again at every stage. The rest of the process was always easy too. Thank you, all of you.

Jason · 3 July 2020 · CJ Hole Westbury On Trym

5/5

Google

Really impressed and happy with the service I received from Alice at the Westbury on Trym branch , she was very helpful, friendly and professional. I would recommend using CJ Hole.PositiveResponsiveness, Quality, Professionalism, Value

Genevieve · 30 June 2020 · CJ Hole Westbury On Trym

5/5

Google

I'm renting through CJHole. I realy appreciate their professionalism and support. My thanks. I highly recommend (raise Jess) ;)PositiveResponsiveness, Quality, Professionalism

Adan · 28 June 2020 · CJ Hole Bradley Stoke

5/5

Google

So happy me and my fiancé brought our first house, Tom was very helpful all the way through. Credit to the team!PositiveResponsiveness, Quality, Professionalism

Gemma · 28 June 2020 · CJ Hole Burnham-On-Sea Sales

Agent replied · 27 June 2024

Thank you so much for your comments Gemma, so happy you're settling in well to your new home! All the best, CJ Hole

5/5

allAgents

"CJ Hole provided outstanding..."

CJ Hole provided outstanding customer service during the sale of a property that we were selling as executors on behalf of a dear friend. Sam presented as extremely knowledgeable and efficient and was also very personal, approachable and understanding of the difficult circumstances that we were facing. All of the staff in the office that we had dealings with were very helpful and courteous. Every telephone call and email was responded to by return, in an efficient and timely way. The house was put on the market on 8th January and we were received a memorandum of sale on 21st January, 13 days later! Exchange and completion came around the time of lockdown, but despite very difficult circumstances the team at CJ Hole worked very hard to ensure that the sale went through successfully. Thank you! I would like to express my sincere thanks to Sam, who was always at the other end of the phone to provide support. It is beyond the scope of this review to out line the sad circumstances faced, but Sam kept in touch in a very caring and understanding way and went above and beyond to be helpful and supportive. A huge thank you Sam.

Katy · 26 June 2020 · CJ Hole Bradley Stoke

5/5

Google

In Feb 2020, CJ Hole Bishopston sold our house in St Werburghs. They were really excellent and we recommend them to anyone planning on selling. Thank you in particular to Andy and Morgan! Annabelle, Rob and Felix :-)PositiveProfessionalism

Annabelle · 25 June 2020 · CJ Hole Bishopston

5/5

Google

Jenni Moore from CJ Hole was the agent for the property we were buying and she was exceptional. We wish we had used them for our sale. We are currently trying to sell another property and are looking at swapping our current agent over to CJ Hole based on the experience we had working with Jenni at their Cheltenham branch. Throughout the entire Lockdown, Jenni always answered the phone, replied to emails and without her I doubt whether our difficult chain of 7 transactions would have got across the line.PositiveProfessionalism

Sarah · 25 June 2020 · CJ Hole Cheltenham

5/5

Google

Excellent service, quick responses, professional advice. I recommend them.

Seb · 23 June 2020 · CJ Hole Bradley Stoke

Agent replied

Thank you for your kind words Sebastian, the team wish you all the best in your new home!

1/5

Google

After Molly Sharp, withheld crucial information which would have aided landlord making a decision prior to viewing the property and then meeting the landlord. I have withdrawn from the most amazing property due to the lack of communication of correct information and no proffesionalism. Full details will be sent to manager in due course

Victoria · 23 June 2020 · CJ Hole Cheltenham

Agent replied

Dear Victoria We are sorry that you feel our service was unsatisfactory and that you have decided to withdraw your interest from renting this property. Unfortunately, we are unable to reserve a property without a holding deposit regardless of circumstance. If you are still interested and can provide a holding deposit, please contact us.

5/5

allAgents

Super

The sale was a long drawn out process, especially with covid19 lock down. I am giving 5 stars purely because of the professional, caring , persistence and excellent communication skills of one individual. Thank you Kim Richards. C J Hole should give you the estate agent's award of the year!!

Sharon · 18 June 2020 · CJ Hole Westbury On Trym

4/5

Google

Rating only, no written review.

Scott · 18 June 2020 · CJ Hole Downend

5/5

Google

Rating only, no written review.

Hasif · 18 June 2020 · CJ Hole Cheltenham

5/5

Google

I can't praise them highly enough. Professional, thorough and skilled. Great communicators, they really know their business, and work very hard on behalf or their clients.

Nigel · 18 June 2020 · CJ Hole Cheltenham

5/5

Google

Excellent service from CJHole Bishopston. Sold my parents house for me. Regular updates and kept me up to date with the process. Particular mention to Alex who was great throughout. Would definitely recommend.

Maria · 18 June 2020 · CJ Hole Bishopston

5/5

Google

Brilliant experience with CJ Hole Bishopston from start to end throughout the process of renting our apartment. All staff were knowledgeable, professional and always responded quickly. A big thanks in particular to Alice Cave and Milli Ive in the letting’s department for being so friendly and helpful. All highly recommended!!

Madelaine · 18 June 2020 · CJ Hole Bishopston

5/5

Google

We bought a house that was listed with CJ hole and can't thank them enough for helping our move go ahead during a pretty uncertain time. Helen in the sales progression team was incredibly helpful and without her and her constant communication with our solicitors I am not sure it could have happened. I would not hesitate to recommend CJ hole to any potential movers. Thanks for helping us move into our forever home.

Sarah · 18 June 2020 · CJ Hole Bradley Stoke

5/5

Google

The support from the team at CJ Hole, especially Kim and George, has been absolutely fantastic throughout the process of selling our house. They have been incredibly responsive and positive and helped move things as quickly as possible, not letting a mere global pandemic stand in their way! They really know their stuff and are great to work with. I wouldn't hesitate to recommend them.PositiveResponsiveness, Quality, Professionalism

Helen · 16 June 2020 · CJ Hole Henleaze

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.

British Property Awards winners in one year, the group and its branches: 2018.

British Property Awards by year, 2018

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about CJ Hole

Which CJ Hole office has the most reviews?

Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 900.

Where are the CJ Hole offices?

The 18 CJ Hole offices, by town:

  • Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
  • Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
  • Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
  • Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
  • Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
  • Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
  • Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
  • Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
  • Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
  • Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
  • Henleaze: 108 Henleaze Road, BS9 4JZ
  • Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
  • Kingswood: 8 Regent Street, Kingswood, BS15 8JS
  • Redfield: 163 Church Rd, Redfield, BS5 9LA
  • Southville: 268 North Street, Southville, Bristol, BS3 1JA
  • Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
  • Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
  • Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?

23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."

What do buyers say about CJ Hole?

14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."

What do landlords say about CJ Hole?

9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."

Has CJ Hole won any awards?

Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.

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