Trusted Agent profile · Bristol and Somerset

Verified

CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more

4.7

★★★★★ Excellent

7,187 reviews across 18 offices and 5 platforms

www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham

CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,187 reviews on five platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

6,419

Reviews on Google

All 18 offices

Facebook logo

4.2 / 5

62

Reviews on Facebook

All 18 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 18 offices

Trustpilot logo

378

Reviews on Trustpilot

All 18 offices

allAgents logo

278

Reviews on allAgents

All 18 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

CJ Hole's 18 offices, most reviewed first. Each has its own page.

Latest reviews from every CJ Hole office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We had sold our previous house with CJ Hole and had no hesitation in using them again. Gareth set a realistic valuation and our house was featured as "house of the week" . Throughout the process I had regular contact with Gareth, Chris, Kathleen and Peter. Everyone seemed to know our file and we felt more than just a commodity, even when things became a little stressful. We have since gladly recommended CJ Hole to two sets of neighbours.

Mike · 20 October 2021 · CJ Hole Worcester

Agent replied

Great to hear such positive comments Mike, we wish you both every happiness in your new home. Thank you for your recommendations.

5/5

Google

I would absolutely recommend C J Hole in selling or purchasing a property. Cassia our sales progresser was fantastic. Our case was a tricky one to say the least and throughout what was a very stressful journey, we were kept well informed daily (which really is important) and met with nothing less than compassion and understanding on those days that were incredibly stressful. It’s really all you ask for when you spending the most amount of money that you have in your life! I honestly feel we couldn’t have made our happy home move a reality without her support.

Marie-Louise · 20 October 2021 · CJ Hole Worcester

Agent replied

Dear Marie, we are so happy to read your review and thank you for taking the time to leave us such positive feedback! We hope you are settling in well at your new home. Kind regards, Cj Hole Team

5/5

Google

recently made our first purchase through CJ Hole and can emphatically say they are by far the best estate agents in worcester. We had been house hunting for our first time home for 3 years and had dealt with pretty much all estate agents before finding a property through these guys that we liked. They were not pushy (like some we had dealt with) Gave us time to look around without time limits, were completely professional, worked hard to make sure we got exactly what we wanted and made sure everything ran smoothly. I can not thank them enough, especially Gareth and Cassia, who were always at the end of the phone when needed and went above and beyond to get answers to any queries we had in record timing. Thank you for helping us buy our forever home!

Missy · 20 October 2021 · CJ Hole Worcester

Agent replied

Dear Missy, thank you for your kind words and we are glad to have helped in your first property purchase! We hope you love your new home. Kind regards, The Cj Hole Team

5/5

Google

As the landlord of a Cheltenham rental I have used CJ Hole for a number of years. More recently there have been some changes that have resulted in an even better service, I would highly recommend them.

Stephen · 18 October 2021 · CJ Hole Cheltenham

5/5

Google

First class service from CJ Hole, a really positive experience from start to finish! They are extremely professional, very quick to respond to queries and always helpful and courteous. Huge thanks to Jeremy, Jenni and the Cheltenham team. Highly recommend.

Clio1234 · 17 October 2021 · CJ Hole Cheltenham

5/5

allAgents

"Would Use..."

High quality professional service throughout with regular updates and effective liaison with buyers side. Friendly staff who were positive, knowledgable and helpful.

Tony · 15 October 2021 · CJ Hole Henleaze

5/5

Google

A huge thank you to Zara who went out of her way to find a property that was right for my partner and I.

Phoebe · 15 October 2021 · CJ Hole Southville

Agent replied

Hi Phoebe, I am glad we were able to help you find a property, thanks for the feedback. … More

5/5

Google

We recently bought a house through CJ Hole and all staff were efficient and helpful. Really prompt when replying to emails and always on hand for queries.

Rachel · 15 October 2021 · CJ Hole Southville

Agent replied

Hi Rachel, Thank you for taking the time to leave a review of our service. We hope to see … More

4/5

Google

Really efficient process. Chloe was organised, really responsive and kept in contact with all parties to ensure the sale was progressed.

Shonagh · 11 October 2021 · CJ Hole Southville

Agent replied

Hi Shonagh, Happy to hear that you were impressed with our sales progression team, thank you for the feedback. Kind regards, James

5/5

Google

Tim and the team did a thoroughly professional job when I asked them to help me sell my large Grade II listed house. From valuation to preparing the virtual tour for the website, to arranging viewings and presenting the offer and seeing me through to completion. Couldn't ask for better!

Mavis · 10 October 2021 · CJ Hole Hucclecote

Agent replied

We're so glad you have been happy with the service received, and wish you all the best in your new property. Thank you very much for the review.

5/5

Google

CJ Hole and Rebecca particularly were thoughtful, kind and helpful in the process of selling our flat. They were always available and quick to respond, would strongly recommend them. Thank you!

Martyn · 8 October 2021 · CJ Hole Clifton

Agent replied · 7 April 2023

Thank you so much for your review! It was a pleasure working with you. We wish you all the best in the future. The CJHole Clifton team

5/5

Trustpilot

We have used cjHole twice before and…

We have used cjHole twice before and found them polite and courteous.Both of our sales have gone through without any hitches.The staff are very pleasant and helpful.We have recommended them to friends and family.

Jennifer · 6 October 2021 · CJ Hole Hucclecote

Agent replied

We're so glad your experiences with us have been positive. Thank you very much for leaving us a review. All the best, CJ Hole Hucclecote

1/5

allAgents

"Avoid , the flat was viewed..."

Avoid , the flat was viewed virtually and let to the next poor tenant virtually (I hope the new tenant can cope with the damp and spiders in the flat). Multiple anti social behaviour issues, noise disturbance, police visiting regularly even armed police. The building Glencoyne Court is very well know to the authorities. CCTV is now installed everywhere. There is no intercom system out of over 38 flats so hard to get delivery's . Building is poorly run and many neighbours complain of damp and water damage. Yet letting agent charge top price. I seen the photos of the flat originally and they made it looked nice clean cosy but the photos are airbrushed with a filter. There is so many issues the police said I have PTSD from living in that terrible building.

Joe · 3 October 2021 · CJ Hole Westbury On Trym

5/5

Google

We've just sold our flat with CJ Hole and the whole experience has been exceptional! We got an asking price offer within a few days and has only been 2-3 months until we exchanged. Everyone I've dealt with answers emails and phone calls promptly and have really helped push through the sale quickly.

Ellie · 1 October 2021 · CJ Hole Redfield

5/5

Google

I bought my first property through CJ Hole and they were incredible. Cassia was especially helpful providing regular updates and was extremely personable. I would recommend them to anyone and would be happy to do business with them in the future!

Franchesca · 30 September 2021 · CJ Hole Worcester

Agent replied

Dear Franchesca, we're so pleased to hear that you had such a positive first time buying experience with our team. We hope you enjoy making your first home your own! Kind regards, Cj Hole Team

5/5

Google

From evaluation to completion I can honestly say I received excellent service.Having Cassia guiding my sale allowed a personal touch. Communication was always on time allowing me to be updated with every step. Personal complications were resolved in a professional manner, keeping my experience stress free as possible. I would absolutely recommend and use this company again.

Kerry · 30 September 2021 · CJ Hole Worcester

Agent replied

Dear Kerry, thank you for your positive feedback. We're so pleased you are happy with the service that the team have provided! We wish you all the best in the future. Kind regards, Cj Hole Team

5/5

Google

Great service, friendly staff who were really responsive and helpful throughout the buying process.

C · 30 September 2021 · CJ Hole Bishopston

5/5

Google

James, Rebecca and Alex have all been immensely helpful - couldn't recommend them more.

Steph · 29 September 2021 · CJ Hole Clifton

1/5

allAgents

Supporting racist

To begin with, we had no issues. We put our offer forward for renting a house and we got accepted. The referencing process was lengthy but everything came back clean. Then, one week before moving in, and just before receiving the contract to sign, the landlord decided to pull our offer. We thought that they changed their mind about renting out the house, but they refused to give any reason. The agency offered to help us find a replacement, but I had to do most of the chasing and barely got one set of houses. Silence afterwards. A couple of days later, we found out the house is reposted with CJ Hole. This made no sense. We are two guys trying to rent a house so we can continue our work in Bristol. I am not a British citizen, but I've been in the UK for the past 6 years. The landlord decided not to go with us without wanting to give any reason. That's when we realised they are either sexist, racist or homophobic. We've challenged the agency about it and they are still refusing to ask the landlord for a reason. They said these problems are very important for them but they continue to support the landlord by reposting their house. What about our expenses for prolonging our stay away from Bristol and the time lost in re-starting the search for a different house? How is this fair?

Anca · 28 September 2021 · CJ Hole Bishopston

5/5

Google

CJ Hole have provided me a consistent fantastic service. Everything is dealt with in an efficient and professional manner. Would not hesitate in recommending them to either landlords or prospective tenants.

J · 25 September 2021 · CJ Hole Cirencester

5/5

Google

Cj hole help me to buy a house i recommended 👌 to all

Mihai · 22 September 2021 · CJ Hole Henleaze

5/5

Google

I would absolutely recommend C J Hole in selling or purchasing a property. Cassia our sales progresser was fantastic. Our case was a tricky one to say the least and throughout what was a very stressful journey, we were kept well informed daily (which really is important) and met with nothing less than compassion and understanding on those days that were incredibly stressful. It’s really all you ask for when you spending the most amount of money that you have in your life! I honestly feel we couldn’t have made our happy home move a reality without her support.

Marie-Louise · 22 September 2021 · CJ Hole Worcester

Agent replied

Dear Marie, we are so happy to read your review and thank you for taking the time to leave us such positive feedback! We hope you are settling in well at your new home. Kind regards, Cj Hole Team

5/5

Google

Magdalena Marciniak helped us a lot in finding a house. She immediately returned our phones and emails. Magda's professionalism and experience are also reflected in her bilateral relations, making you feel safe while the house rental process continues. Even though we have just come from another country, we did not have any problems in our conversations due to our accent. For us, the feeling of being intelligible was above everything else... This is actually another indication that she is talented at the international level as well. Special thanks to all CJ Hole Bishopston staff and Magdalena Marciniak here...

Mesut · 18 September 2021 · CJ Hole Bishopston

5/5

Google

Myself and my housemate worked with Michael Denham, one of the agents at CJ Hole, and he was fantastic. Really helpful, understanding and shared our excitement with us. It made the process much less stressful than I would have otherwise imagined.

Hamelton · 18 September 2021 · CJ Hole Bishopston

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.

British Property Awards winners in one year, the group and its branches: 2018.

British Property Awards by year, 2018

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about CJ Hole

Which CJ Hole office has the most reviews?

Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.

Where are the CJ Hole offices?

The 18 CJ Hole offices, by town:

  • Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
  • Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
  • Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
  • Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
  • Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
  • Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
  • Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
  • Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
  • Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
  • Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
  • Henleaze: 108 Henleaze Road, BS9 4JZ
  • Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
  • Kingswood: 8 Regent Street, Kingswood, BS15 8JS
  • Redfield: 163 Church Rd, Redfield, BS5 9LA
  • Southville: 268 North Street, Southville, Bristol, BS3 1JA
  • Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
  • Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
  • Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?

23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."

What do buyers say about CJ Hole?

14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."

What do landlords say about CJ Hole?

9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."

Has CJ Hole won any awards?

Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.

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