Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe bought a repossession from Beresford Adams Mold branch, and I can honestly say that without the tenacity and persistence of Brogan, given the tight timescale for completion after viewing (28 days), we would not have been able to meet the bank’s deadline.
She was incredibly accommodating and we were able to visit the property on multiple occasions, often at short notice.
She is incredibly easy to work with and we are very grateful we were able to purchase the property through her.
Benjamin · 17 June 2018 · Beresford Adams Lettings
Agent replied · 15 June 2024
Thank you Benjamin for your wonderful 5* review of Beresford Adams in Mold. It is great to see that during the tight sales progression period you were supported fully by Brogan and that the result was a happy one. Best wishes for your new home, Scott.
★★★★★ 1/5
GoogleRating only, no written review.
Gillian · 14 June 2018 · Beresford Adams Bangor (282 High Street)
Agent replied · 12 June 2024
Hello Gillian, I am sorry to see that our team got this rating, but i would like to thank you for the time taken to rate. If you would like to discuss your dissatisfaction in detail then please send us an email at review@countrywide.co.uk. Kind regards, Sarah.
★★★★★ 5/5
GoogleRating only, no written review.
Connor · 14 June 2018 · Beresford Adams Bangor (282 High Street)
Agent replied · 12 June 2024
Hi Connor, thank you for leaving this excellent 5 star rating for our dedicated Beresford Adams team in Bangor, it is much appreciated. Kind regards, Emma.
★★★★★ 1/5
GoogleWhen renting a house, nobody told you about the house is for sale. They rented a house where I lived with my children and my partner for 6 months when they had another house for us 0 emails, 0 suggestions as if we were not. Now that we have found a home from another agency, this agency is making trouble. We were in the agency to tell you about the house was sold, about the 2 months we have to go out with the kids, and that we found a home from another agency, she said ok there is no problem and now it came out that this lady did not inform us If we sign up we will get nothing information. Thank you very much for hurting me and my children through you will be homeless!!!!!
Paulina · 14 June 2018 · Beresford Adams Bangor (282 High Street)
Agent replied · 12 June 2024
Good Morning, We are deeply sorry to hear this. Please be assured that the health , safety and happiness of our customers is extremely important and it is imperative that 5* service and communication is provided at all times. I would like to assure you that all feedback is taken very seriously and thank you for bringing these issues to our attention . If you would like this matter to be investigated further, please send more details to customercare@countrywide.co.uk and this will be looked into further. Thank you again for taking the time to leave this feedback. Kind regards, Regan
★★★★★ 1/5
GoogleDreadful estate agency, poor customer service, and back covering when they get it wrong. We were in a rented property and they were instructed by the landlord to carry out the handover, report, and photographs. Prior to and at the handover we were assured by the agent carrying out the handover that we would have a copy of the documentation and then that we would have no concerns about DPS as the property was in good clean condition and only things were wear and tear (in line with our 2 year tenancy), so we would get full deposit returned. Imagine our surprise when the landlord refused to return the deposit and on contacting Beresford Adams they had deleted the entire file - all handover photos, reports, and evidence in their own words "because the landlord was unhappy with the contents"! Their actions deprived us of the only independent handover documentation, and may well ultimately cost us part or all of our deposit. The matter is progressing to Court regarding the landlord and deposit and to the Ombudsmen regarding Beresford Adams and their failure to adhere to their own industry standards as well as their deletion of pertinent handover evidence and files; so further failing in their obligation to maintain records.
Cara · 14 June 2018 · Beresford Adams Bangor (282 High Street)
Agent replied · 12 June 2024
Hi Cara, I am disappointed to read about the service you have received. Please be assured all feedback is taken extremely seriously and will be passed onto the relevant people to highlight and look into any failings in service. Please could you provide the details to the customer care team who will look into this for you customercare@countrywide.co.uk. Many Thanks. Regan.
★★★★★ 5/5
GoogleRating only, no written review.
Linda · 14 June 2018 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 14 June 2024
Thank you Linda for this 5* review for the Beresford Adams branch in Wrexham. Best wishes, Maryjane.
★★★★★ 1/5
GooglePoor experience with this estate agents, would not recommed. The pictures used for the property did not show the full property even though we paid for this service. Floor plans where poor. I could go on but just avoid this estate agents.
(1 Star review)
Jones · 14 June 2018 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 14 June 2024
Thank you for leaving us your feedback. I am sorry that you have not had the typical high-level of service and marketing quality that we would have expect on this occasion. If you would like to discuss further, or provide further feedback, please e-mail us at review@countrywide.co.uk. Kind regards, Scott
★★★★★ 5/5
GoogleI`ve just rented my flat out with Beresford Adams and it couldn`t have been easier. Many thanks to everyone at Beresford Adams but especially Liz and Vicky in Wrexham and, Kimberley, Debra and Patricia in Llandudno.
Rob · 14 June 2018 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 14 June 2024
Hi Rob
Thank you for leaving this review. I am delighted that Liz, Vicky, Kimberley, Debra and Patricia made sure that renting out your property ran so smoothly!
Kind regards, Chris
★★★★★ 5/5
GoogleExcellent service. My property sold within a week of going on the market for more than we had hoped to achieve. The sale had a few problems, all of which were beyond the control of Beresford Adams. Leanne and Liz in particular were incredibly helpful, communicative and friendly. They really couldn't have done any more.
Adam · 14 June 2018 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 14 June 2024
Congratulations on the quick sale of your property. We know that the process of selling property can be stressful. It's great to see that the personal and straightforward approach taken by Leanne, Liz and the entire team at the Wrexham branch of Beresford Adams made it a success. Best wishes, Sarah.
★★★★★ 5/5
GoogleI can not thank Leanne from Beresford and Adams enough for all the hard work she has done for the sale of my house and the purchase of my new house, she has gone the extra mile every day and put in 110%. She has been truly amazing. I would recommend Beresford and Adams to anyone who is wanting to sell their house. Best estate agents in wrexham.
Louise · 14 June 2018 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 14 June 2024
Thank you Louise for your excellent 5* review of Leanne and the team at Beresford Adams in Wrexham. It is fantastic to read that you felt Leanne in particular went above and beyond to help you purchase your new home and that you found the customer service provided 'truly amazing'.
Thank you for your kind words and wonderful recommendation.
Best wishes in your new home, Scott.
★★★★★ 5/5
GoogleGreat service would recommend to all my friends and family.
Geraint · 14 June 2018 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Hi Geraint, thank you for taking the time to leave this 5 star review for the fantastic team at Beresford Adams in Chester. Many thanks, Maryjane.
★★★★★ 1/5
GoogleIts very horrible. No sense of integrity. I will tell all the people around me not to come here
Fei · 14 June 2018 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Hello Fei, I am sorry to read you feel this way about our team. We do always aim to provide the very best in customer service and as such I would like to invite you to tell us further of your experience via our e-mail address review@countrywide.co.uk. Kind regards, Scott
★★★★★ 5/5
GoogleWe’ve dealt with a number of local estate agents recently and Amy from Beresford Adams has certainly been one of the most helpful and efficient that we have come across.
Clare · 14 June 2018 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Thank you for the great 5 star review I'm happy to hear you received very good service from Amy at the Beresford Adams, Chester branch. I will pass on your kind comments to the entire branch team.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleStarted a tenancy with Beresford just over 2 month's ago and i have to say the hole process was quick and easy. The staff are well mannered and happy to help, would recommend to everyone
Ashidas · 14 June 2018 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Thank you Ashley for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers.
Many thanks again for leaving this feedback.
Regan
★★★★★ 5/5
GoogleKatrina managed the sale of my flat and was excellent at every stage. She kept everyone coordinated and informed, and was patient with me when things got stressful towards the end.
Bryn · 14 June 2018 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Hello Bryn, thank you for this wonderful 5 star review for Katrina and the team at Beresford Adams in Chester. Congratulations on the recent sale of your flat and it is excellent to read that you have experienced the fantastic customer service at every stage of the process. Best wishes, Maryjane.
★★★★★ 1/5
GoogleLack of Communication throughout my tenancy. i moved out of the property on 8th August and the Landlord text to say she was happy with returning my deposit. i did not receive any correspondence from Beresford Adams. i called to find that i should have been sent a deposit release form which i got sent and returned on 10th Sept, i am still waiting on a response, they don't answer the phone and no replies to my emails. unfortunately for them i work in Chester and will probably end up paying them a visit in person if this continues... poor customer service.
Adam · 14 June 2018 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Dear Adam, thank you for taking the time to leave a review. I am sorry for the delay in the return of the deposit. All feedback is used to continually improve our service and your comments will be passed on to ensure lessons are learned from this. Many Thanks
★★★★★ 5/5
GoogleHaving my parents property sold for full asking price on the day it went on the market I was keen to use the same agency to sell mine. I spoke to the Branch Manager, Louise who quickly established the property I was looking to sell and who it would appeal to. Later that day a viewing was proposed prior to placing on the market which I accepted. It was precisely what the purchaser was looking for and again the full asking price was offered which I accepted. This all happened within 3 days of contact with the branch. It's hard to quantify the amount of time and money saved through using this branch but clearly I couldn't rate highly enough. Now in the process of purchasing I can first hand see the difference in service provided by sellers using online based agents, the last viewing didn't even know we were coming. I would always priorities this service in future and will be returning back to this branch for my next sale in a heartbeat! Thanks to all the team and Louise in particular
Stuart · 14 June 2018 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Thanks for this fantastic review Stuart! 5 star experience from Louise and the whole team at Beresford Adams in Chester! It is excellent to read that you have benefited from the straightforward approach that the team provide all our customers to ensure that your sales process runs as smooth as possible! Thank you for your returned custom! Kind regards, Maryjane.
★★★★★ 5/5
GoogleFantastic experience with Chris Hassett, could not do enough for us in arranging our mortgage. He was attentive and always available to help when we had questions, especially as we were first time buyers. I would highly recommend his service to anyone buying a house, he is extremely personable and went above and beyond for us.
Shaun · 14 June 2018 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Thank you for this great 5 star review for Chris and the team at Beresford Adams in Chester. I am pleased to read that Chris was able to deliver an exceptional service to you. Best wishes in settling in to your new home. Kind regards, Sarah.
★★★★★ 5/5
GoogleHi,
I recently completed on a flat sale in Chester. Beresford Adams were professional and had good communication throughout the proceedings. I would highly recommend this business.
I would also like to personally praise one of the sales team, Katrina in the Beresford team. She was key in communicating to me throughout the sale, and went above and beyond to support throughout. Katrina was supportive throughout a sometimes stressful process and should be credited as a real asset to her team.
Thank you again! Emma
Emma · 14 June 2018 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Thank you for taking the time to leave this excellent 5 star review Emma. Katrina and the team from Beresford Adams in Chester pride themselves on providing fantastic customer service and a straightforward process whether you are buying or selling a property through them. It is fantastic to read that you benefited from this service. Many thanks, Maryjane.
★★★★★ 1/5
GoogleLack of Communication throughout my tenancy. i moved out of the property on 8th August and the Landlord text to say she was happy with returning my deposit. i did not receive any correspondence from Beresford Adams. i called to find that i should have been sent a deposit release form which i got sent and returned on 10th Sept, i am still waiting on a response, they don't answer the phone and no replies to my emails. unfortunately for them i work in Chester and will probably end up paying them a visit in person if this continues... poor customer service.
Adam · 7 June 2018 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Dear Adam, thank you for taking the time to leave a review. I am sorry for the delay in the return of the deposit. All feedback is used to continually improve our service and your comments will be passed on to ensure lessons are learned from this. Many Thanks
★★★★★ 5/5
GoogleBeresford Adams Rhyl are a really helpful estate agents if you're looking to buy in that area.
Their estate agent Leanne is really helpful. She listens carefully to what you want to purchase and does all she can to present suitable options. She spends time with viewings and you don't feel rushed or pushed. She keeps you up to date with anything new and takes time to make contact with you.
I recommend this company as they are knowledgeable and friendly.
A prospective buyer from Manchester
Barbara · 20 April 2018 · Beresford Adams Rhyl
★★★★★ 3/5
GoogleRating only, no written review.
Wendy · 13 April 2018 · Beresford Adams Menai Bridge
Agent replied · 30 July 2023
Thank you for the great review. However, if you would like to give us further feedback as to how we could have made this a 5 star experience for you please contact us via email at review@countrywide.co.uk. Many thanks, Sarah
★★★★★ 1/5
GoogleLack of Communication throughout my tenancy. i moved out of the property on 8th August and the Landlord text to say she was happy with returning my deposit. i did not receive any correspondence from Beresford Adams. i called to find that i …
Adam · 14 January 2018 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Dear Adam, thank you for taking the time to leave a review. I am sorry for the delay in the return of the deposit. All feedback is used to continually improve our service and your comments will be passed on to ensure lessons are learned from this. Many Thanks
★★★★★ 1/5
GoogleWhen renting a house, nobody told you about the house is for sale. They rented a house where I lived with my children and my partner for 6 months when they had another house for us 0 emails, 0 suggestions as if we were not. Now that we have found a home from another agency, this agency is making trouble. We were in the agency to tell you about the house was sold, about the 2 months we have to go out with the kids, and that we found a home from another agency, she said ok there is no problem and now it came out that this lady did not inform us If we sign up we will get nothing information. Thank you very much for hurting me and my children through you will be homeless!!!!!
Paulina · 14 January 2018 · Beresford Adams Bangor (282 High Street)
Agent replied
Good Morning, We are deeply sorry to hear this. Please be assured that the health , safety and happiness of our customers is extremely important and it is imperative that 5* service and communication is provided at all times. I would like to assure you that all feedback is taken very seriously and thank you for bringing these issues to our attention . If you would like this matter to be investigated further, please send more details to customercare@countrywide.co.uk and this will be looked into further. Thank you again for taking the time to leave this feedback. Kind regards, Regan
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